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Zoom Workplace
5
10K
4
3.9K
3
544
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63
1
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based unified collaboration for any business
Table of Contents
Zoom Workplace - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Zoom Workplace overview



Based on 14675 verified user reviews
What is Zoom Workplace?
Reviews for Zoom Workplace come from a wide variety of industries, including computer software (7% of reviewers), education management (7%), and information technology and services (6%). The most frequent use case for Zoom Workplace cited by reviewers is meetings (74% of reviewers).
What are the most popular integrations for Zoom Workplace?
The Zoom Workplace integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.9 out of 5 for its integration with Zoom Workplace), Slack (a team communication product, 4.6), and Gmail (an email management product, 4.9).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Meetings
User Interface
Video
Internet Connection
Security and privacy concerns
Limited access control features
Zoom Workplace’s user interface
Zoom Workplace reviews
Overall rating
4.6
/5
14.6K
Positive reviews
84
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.84/10
5
4
3
2
1
10K
3.9K
544
63
23

Gunther C.
Software Engineer
Victoria S.
Customer Service officer
Victoria S.
Customer Service officer
ADEGOKE V.
Research Assistant
Clyde W.
System Administrator
Ellie S.
Founder and Lead Marketer
Who uses Zoom Workplace?
Based on 14,675 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Zoom Workplace's key features
GetApp's analysis of 2360 verified user reviews collected between July 2021 and October 2024 identifies Zoom Workplace's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Zoom Workplace's Two Way Audio & Video capabilities for enabling real-time communication, making virtual meetings feel like face-to-face interactions. They highlight the high-definition audio and video quality, customizable video capabilities like background blurring, and the ability to use different audio inputs/outputs. Users also value the noise-canceling capability and the seamless integration with various devices. However, some mention occasional lagging issues during large group calls. Of the 447 Zoom Workplace users who gave detailed accounts of their use of Two Way Audio & Video, 98% rated this feature as important or highly important.
Users report that Zoom Workplace's Video Conferencing capabilities facilitate effective communication and collaboration, especially for remote teams. They appreciate capabilities like background customization, screen sharing, and the ability to host large meetings with multiple participants. Reviewers also highlight the platform's stability, even with slower internet connections, and the various interactive tools such as hand raising and emojis. They find these aspects enhance engagement and make virtual meetings more personal. Of the 686 Zoom Workplace users who gave detailed accounts of their use of Video Conferencing, 97% rated this feature as important or highly important.

Mailen G.
WSB
Yasmin M.
Accounting Assistant

Jiahao H.
Deployment Strategist
Jeff H.
Account Executive
Reviewers indicate that Zoom Workplace's Real Time Screen Sharing is valuable for enhancing communication and collaboration during meetings. They find it useful for presentations, demonstrations, and educational purposes, allowing multiple participants to share their screens simultaneously. Users appreciate the smooth performance, annotation tools, and the ability to share specific windows or the entire screen. However, some mention difficulties with the disappearing Zoom menu during screen sharing. Of the 317 Zoom Workplace users who gave detailed accounts of their use of Real Time Screen Sharing, 97% rated this feature as important or highly important.
Users report that Zoom Workplace's Screen Sharing capabilities significantly improve meeting productivity and collaboration. They appreciate the ability to share specific windows or the entire screen, as well as the option to share audio. Reviewers find this capability essential for presentations, training sessions, and collaborative work, noting its ease of use and the high-quality visuals. They also value the control it provides over what participants can see, enhancing privacy and security. Of the 825 Zoom Workplace users who gave detailed accounts of their use of Screen Sharing, 96% rated this feature as important or highly important.

See related user reviews

Mailen G.
WSB
Brendan R.
Workshop Manager
Bri K.
Consultant
Ana F.
Project Assistant Intern
Reviewers highlight the high-quality HD Audio/Video capabilities of Zoom Workplace, noting the clear and crisp sound and video. They appreciate capabilities like background noise cancellation, low light adjustment, and the ability to choose virtual backgrounds. Users find these aspects enhance the overall meeting experience, making communication more effective. However, some mention occasional issues with audio and video quality depending on internet connection stability. Of the 438 Zoom Workplace users who gave detailed accounts of their use of HD Audio/Video, 95% rated this feature as important or highly important.
Users find Zoom Workplace's Mobile Access feature highly convenient, allowing them to join meetings from anywhere using their mobile devices. They appreciate the flexibility it provides, especially for those frequently on the go or without access to a computer. Reviewers note the app's stability and the ability to participate in meetings seamlessly. However, some mention challenges with turning on audio and video for first-time users and high battery and data usage. Of the 582 Zoom Workplace users who gave detailed accounts of their use of Mobile Access, 93% rated this feature as important or highly important.
All Zoom Workplace features
Features rating:
Zoom Workplace alternatives
Zoom Workplace pricing
Pricing plans
Pricing details:
User opinions about Zoom Workplace price and value
Value for money rating:
To see what individual users think of Zoom Workplace's price and value, check out the review snippets below.

Gunther C.
Software Engineer
Victoria S.
Customer Service officer
Zoom Workplace integrations (72)
Integrations rated by users
We looked at 14,675 user reviews to identify which products are mentioned as Zoom Workplace integrations and how users feel about them.
Integration rating: 4.8 (146)
“How we track our event calendar”
Crismerly S.
Events Manager
Integration rating: 4.7 (97)
Integration rating: 4.7 (76)
Integration rating: 5.0 (65)
“How we communicate with clients”
Crismerly S.
Events Manager
Integration rating: 4.9 (61)
Integration rating: 4.8 (47)
Zoom Workplace customer support
What do users say about Zoom Workplace customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Zoom Workplace customer support.
A fair number of users highlight Zoom Workplace's customer support as prompt, professional, and helpful in resolving issues.
Multiple users mention that support is easy to access, responsive, and stands out compared to other platforms.
A portion of users report slow response times, difficulty reaching support, and long wait times for ticket resolution.
Several reviewers note limited support for free accounts, hard-to-find contact options, and inconsistent help with technical or billing issues.
Support options
Training options
To see what individual users say about Zoom Workplace's customer support, check out the review snippets below.
“Bugs and issues are sorted in a professional and timely manner and they customer support provides timely responses.”

Jonathan N.
Technology Director
“I’m able to do all of my video calls, scheduling and give customer support through the app!”
Brooks L.
Customer Service Representative
Zoom Workplace FAQs
Q. What is Zoom Workplace used for?
Zoom Workplace is a cloud-native, AI-powered open collaboration platform that consolidates meetings, team chat, phone (VoIP), whiteboard, and contact center capabilities into a single unified interface. Designed for businesses of all sizes across industries, Zoom Workplace supports hybrid and distributed teams with tools for real-time communication, asynchronous collaboration, and workflow automation. The platform integrates with a broad ecosystem of third-party applications and offers flexible deployment options suited to enterprise IT environments. Zoom Workplace delivers AI-assisted features across its core modules, including meeting summaries, chat composition, and whiteboard generation, reducing manual overhead for recurring communication tasks. Administrators gain centralized controls for user management, security policies, and analytics, while end users access a consistent experience across desktop, mobile, and web clients. Role-based permissions, SSO support, and end-to-end encryption address enterprise compliance and security requirements. Built for scalability, Zoom Workplace accommodates teams ranging from small businesses to large enterprises, with tiered licensing and add-on modules for contact center, events, and revenue intelligence. The platform's open architecture supports custom integrations via APIs and SDKs, making it adaptable to industry-specific workflows in sectors such as healthcare, education, financial services, and technology.
Q. Does Zoom Workplace support mobile devices?
Zoom Workplace supports the following devices:
iPhone, iPad, Android
Q. What level of support does Zoom Workplace offer?
Zoom Workplace offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat, Knowledge Base, 24/7 (Live rep)
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