Zoom Pricing, Features, Reviews & Comparison of Alternatives

Zoom

Video conferencing & web conferencing for teams of all sizes

4.63/5 (5,204 reviews)

Zoom overview

What is Zoom?

Zoom is a scalable, cloud based video conferencing and web conferencing platform enabling online meetings, webinars, file sharing, instant messaging, group messaging and more, for users in companies of all sizes.

Founded in 2011 by leaders and engineers from Cisco and WebEx, Zoom uses HD video and high quality audio to create an immersive video conferencing and screen-sharing experience for remote teams. Zoom’s desktop and native mobile apps enable teams to connect and collaborate from anywhere, whether they're working on Windows, Mac, iOS, Android or Blackberry devices, or from Zoom Rooms or H.323/SIP room systems.

The platform unifies cloud video conferencing, simple online meetings, wireless content sharing, and group messaging into one platform. With Zoom, users can connect multiple conference rooms, add remote attendees, and effectively enable “face-to-face” meetings in a single touch.

Zoom Rooms - Zoom's "Software Defined Video Conferencing System" or SDVC - integrates with existing audio solutions and dials out to mobile devices, facilitating the participation of on-the-go employees. With Zoom’s live Q&A feature, webinar hosts - and up to 25 designated panelists - can answer attendee questions as they come in, as well as run polls and reports to gather insight from participants.

Zoom Business IM enables teams to share text, images, audio files and more in group chats across any device. From the integrated IM platform, users can start video meetings and invite participants and conference rooms from their contact list. Files can be dragged, dropped, and shared in Zoom’s Business IM and then retrieved later, from Zoom’s synced and searchable content library.
zoom.us

Pricing

Starting from
$14.99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), French, German, Japanese and 3 other languages, Portuguese, Russian, Spanish
Zoom screenshot: "Presence Status" in Zoom's Business IM indicates when users are available or busy, as well as which device they're on (desktop or mobile)Zoom MeetingsZoom screenshot: The Zoom mobile app allows users to chat via messages or video from anywhereZoom screenshot: Team members can share documents, images, and more within Zoom chatsZoom screenshot: Reports can be generated on metrics such as meetings by employee, meetings by location, usage, and more

Zoom reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.5
  4.4
Ivan Montilla Miralles

Excellent meeting tool and also excellent for customer support!

Used daily for 2+ years
Reviewed 2019-09-27
Review Source: Capterra

My overall experience is excellent, except for the two comments mentioned before, everything else is perfect and works flawlessly.

Pros
It's pretty easy to use and easy to integrate with Google Calendar. The Google Calendar Chrome plugin is very convenient, with a single click it assigns the Zoom meeting to an appointment.

Cons
This is a software I use almost daily, so when I moved from Windows to Ubuntu Linux, I figured out I could use Zoom for Linux. The Linux version definitely needs polishing in the user experience to get up to speed to the Windows version, as some meeting controls get in the way when working with customers. For this software and another unrelated one, I had to switch back to Windows, because definitely it was getting in the way on my productivity. Guilty of bad UX in Linux. Additionally, saving the meeting recording to cloud and then sharing sometimes work weird or in a counterintuitive way. I solved this by saving the recording in the computer and then uploading to Google Drive and sharing it that way.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Anonymous

Do You Zoom?

Used daily for 6-12 months
Reviewed 2020-04-14
Review Source: Capterra

The software has been essential to our business. We use the video and audio connection, the screen sharing, the white board, and the chat functions.

Pros
Who does not Zoom these days? Since COVID-19 quarantining and social distancing has kicked in, Zoom has been indispensable. I like the ease of use, the screen share functions, the quality, and the recent upgrade. UPGRADE: Being able to hold a zoom meeting or class for more that 40 minutes is essential for flow and productivity.

Cons
I have been less than impressed with the customer service. I know they must be overloaded since COVID-19 entered the scene, but I am frustrated with the loose ends of the customer service department. The wait time for a service rep to get back to you is upwards of two to three days. As a paying customer who has NO access to her zoom room, I believe I am being beyond patient with Zoom. I presently use my business partner's Zoom room unless she is in there first. Then I use a "free room" and deal with the 40 minute time limit for 3 or more students in my classroom.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kristin Barton

Zoom Meetings and Chat Review

Used daily for 1-2 years
Reviewed 2020-04-18
Review Source: Capterra

We've used many different software programs to deliver our monthly webinar content and Zoom has proven to be the best program yet. It's ease of use and interactive functions are far beyond what we've used in the past and it allows us to successfully connect to our management teams monthly to deliver timely updates.

Pros
Zoom has been a great resource for our team when delivering our monthly webinars to our management teams. With over 50 people on each call, Zoom allows us to manage the groups audio and video components, display polls and whiteboards for interaction and monitor the chat box when questions arise. It's intuitive when new employees access webinars or other calls and usually they have no problem connecting and interacting during the sessions. It's been better than other meeting softwares we've used in the past and the interaction functionality has proved to increase audience engagement.

Cons
There are times that the connectivity lags but we never know if it's the software or our own connectivity issues. We do find that it does freeze resulting in some content being shared to be missed or audience members are behind.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Derek Fetsch

Zoom beats rivals with better video quality and individual preferences

Used daily for 2+ years
Reviewed 2020-03-09
Review Source: Capterra

We have remote team members all over the World and we have a standup everyday. Using good video really does make the personal connection stronger and the team works better with a stronger human bond. The Slack integration is great. On a whim, we can go from chatting to Zoom by using "/zoom" in the Slack channel. This takes an issue from email, tickets, and chatting to a shared video conference where we can share screens and see what people are looking at and get resolutions faster.

Pros
This software is so easy to setup and use. Everything seems really well thought-out. The scheduled meetings give you easy calendar integrations for invitees. It provides a direct link to the meeting URL and all the phone numbers for dial-in. The preferences are easy to understand and provide way more than GoToMeeting, Cisco WebEx and BlueJeans. Meeting recordings locally or to the cloud are super helpful for group tutorials that you want to save or share. Multiple people can share their screen at the same time and you can request control of the remote shared screen. Very helpful with troubleshooting. You can change sound and video outputs straight from the software. Zoom is the best video conference software I have ever used.

Cons
In sharing mode, the controls are stripped down and do not have text on the icons, so it can be difficult to know what they do. This goes away when you use the software every day and learn what the icons do, but this learning curve is steeper than it needs to be. The chat design it decent and doesn't cover the shared screen, like bluejeans does. However, it is just a simple chat and there could be more integrations here. We just resort to using Slack during the meeting to share links, etc. The chat is a bit hidden and not well integrated into the design.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Marilyn Maze

Great Online Meetings, Great Price

Used daily for 2+ years
Reviewed 2020-04-29
Review Source: Capterra

The Chatbox provides a valuable written transcript of the comments. We also use the chatbox for Board voting so we know if there are differences of opinion that need to be discussed. Recording is easy, so we can review the discussion or allow people who missed the meeting to view it. We love the new Breakout Rooms, and Polls are great for maintaining interest.

Pros
We just pay for a simple "Pro" plan, but it allows our association to do what we need to do. Our webinars never have over 100 present, so the low-level plan is fine for us. All of our meetings are international, and we are really impressed with the global performance. We recently used a technician in Azerbaijan to display slides for presenters in India, Australia, and Canada and the presentation was seamless. We use "Gallery Mode" when meetings are small enough not to exceed bandwidth. But for more than 8, we need to turn off videos and use Speaker View. We are delighted that attendees can share their screen if they want to, and the delay is minimal. Controlling the videos and microphones of attendees is easy.

Cons
It takes time to learn to navigate the new features. It is time well-invested, because the new features are very helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zoom pricing

Starting from
$14.99/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Basic - for personal meetings: Free

Pro - for small teams: $14.99/month/host

Business - for small & medium sized businesses: $19.99/month/host (min 10 hosts)

Enterprise - for large enterprises: $19.99/month/host (min 100 hosts)

Zoom features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Caller ID
Chat
Communication Management
Conferencing
Instant Messaging
Reporting & Statistics
Third Party Integration
Video Conferencing

Call Monitoring (91 other apps)
Call Recording (136 other apps)
Call Routing (99 other apps)
Call Transfer (93 other apps)
Contact Management (89 other apps)
Real Time Notifications (79 other apps)
Real Time Reporting (83 other apps)
Voice Mail (83 other apps)

Videos and tutorials

Additional information for Zoom

Key features of Zoom

  • Active speaker view
  • Admin dashboard
  • Attendee management
  • Attention indicator
  • Board meetings
  • CRM integration
  • Chat / messaging
  • Co-annotation
  • Collaboration tools
  • Committee meetings
  • Company branding
  • Conferencing
  • Content management
  • Drag & drop file sharing
  • Email invitations
  • HIPAA compliance
  • Instant messaging
  • Internal meetings
  • Legislative meetings
  • Live / video conferencing
  • Meeting ID
  • Meeting management
  • Reporting & statistics
  • Role-based permissions
  • SSL security
  • SSO
  • Scheduling
  • Screen sharing
  • Security & encryption
  • Synced & searchable content library
  • Third party integration
  • User management
  • Video call recording
  • Zoom Rooms digital signage
View All Features

Benefits

Zoom’s HD video and high quality audio features create an immersive video conferencing experience and help remote attendees to communicate with their team as though they were in the same room.

With ZoomRooms - a Software Defined Video Conferencing system (or SDVC) - video conference participants can wirelessly and securely share content from any device - mobile, tablet or laptop.

Webinar hosts can designate up to 25 interactive panelists to present and screen-share with thousands of attendees, run polls, and answer attendee questions as they come in.

Users can drag, drop, and share files in Zoom’s Business IM and then retrieve them later, from Zoom’s synced and searchable content library.