Zoom Meetings & Chat Pricing, Features, Reviews & Alternatives

Zoom Meetings & Chat

Video conferencing & web conferencing for teams of all sizes

4.62/5 (7,239 reviews)

Zoom Meetings & Chat overview

What is Zoom Meetings & Chat?

Zoom is a scalable, cloud based video conferencing and web conferencing platform enabling online meetings, webinars, file sharing, instant messaging, group messaging and more, for users in companies of all sizes.

Founded in 2011 by leaders and engineers from Cisco and WebEx, Zoom uses HD video and high quality audio to create an immersive video conferencing and screen-sharing experience for remote teams. Zoom’s desktop and native mobile apps enable teams to connect and collaborate from anywhere, whether they're working on Windows, Mac, iOS, Android or Blackberry devices, or from Zoom Rooms or H.323/SIP room systems.

The platform unifies cloud video conferencing, simple online meetings, wireless content sharing, and group messaging into one platform. With Zoom, users can connect multiple conference rooms, add remote attendees, and effectively enable “face-to-face” meetings in a single touch.

Zoom Rooms - Zoom's "Software Defined Video Conferencing System" or SDVC - integrates with existing audio solutions and dials out to mobile devices, facilitating the participation of on-the-go employees. With Zoom’s live Q&A feature, webinar hosts - and up to 25 designated panelists - can answer attendee questions as they come in, as well as run polls and reports to gather insight from participants.

Zoom Business IM enables teams to share text, images, audio files and more in group chats across any device. From the integrated IM platform, users can start video meetings and invite participants and conference rooms from their contact list. Files can be dragged, dropped, and shared in Zoom’s Business IM and then retrieved later, from Zoom’s synced and searchable content library.
zoom.us

Pricing

Starting from
$14.99/month
Pricing options
Free
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

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Zoom Meetings & Chat screenshot: "Presence Status" in Zoom's Business IM indicates when users are available or busy, as well as which device they're on (desktop or mobile)Zoom MeetingsZoom Meetings & Chat screenshot: The Zoom mobile app allows users to chat via messages or video from anywhereZoom Meetings & Chat screenshot: Team members can share documents, images, and more within Zoom chatsZoom Meetings & Chat screenshot: Reports can be generated on metrics such as meetings by employee, meetings by location, usage, and more

Zoom Meetings & Chat user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.6
  4.4
Brent W P.

Great software but a resource hog on computers

Used daily for 2+ years
Reviewed 2021-04-23
Review Source: Capterra

My experience with Zoom has been positive and nearly all users are able to use the software for our meetings. This has not always been the case with competitors where you have to fiddle around for 5-10 minutes trying to get your local software to work.

Pros
We use both Zoom for meetings and Zoom for phones. The meetings software has been fantastic for years now, but in the last couple of years it has become heavier and heavier on our computers. My MacBook Pro with 16gb RAM will start spinning fans during nearly every meeting. If you don’t use an external mic then you will hear the fans spinning in your meeting! The phone system integration is good and we use it everyday

Cons
Support has been an issue, especially on the phone side. We had one person who was moving phones and they removed a user and accidentally removed a phone number. The big problem is they deleted the phone number and released the phone into the general pool. This is a big problem that any admin can do this. Fortunately we were able to get our main number back but we did loose other numbers in the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Miranda S.

Excellent product!

Used daily for 2+ years
Reviewed 2021-03-30
Review Source: Capterra

We started using this product about two years before the pandemic, as a replacement to GotoWebinar. The advancement in features and accessibility over the last year has been phenomenal. We have been able to stay connected as a team through the chat, which does not appear to have a limit on the number of channels we can create to navigate teams and collaborative projects. The meeting feature is used by our team for everything from actual meetings, to webinars and a statewide conference. Our colleagues used this platform for their national conference and it was great.

Pros
The zoom platform is very easy to start using. The vast improvements over the last year are excellent! The ease of setting up breakout rooms, navigating all the features is great. The live transcript is quite accurate and can keep up with fairly rapid speech. We have also used the interpretation feature many times with great success. It's incredibly helpful we can also live broadcast to our social media platforms, YouTube, etc.

Cons
If your computer lacks RAM, or your internet is anyway lacking bandwidth the features will bog down. I have been kicked out of meetings due to the number of users on Zoom a few times. The IT team was quick to correct that. Some of the features are not available on older devices more which is disappointing. I have heard that the features are tricky on Mac products. I have used it on my iPad and iPhone, also on Android without issues though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristin B.

Zoom Meetings and Chat Review

Used daily for 1-2 years
Reviewed 2020-04-18
Review Source: Capterra

We've used many different software programs to deliver our monthly webinar content and Zoom has proven to be the best program yet. It's ease of use and interactive functions are far beyond what we've used in the past and it allows us to successfully connect to our management teams monthly to deliver timely updates.

Pros
Zoom has been a great resource for our team when delivering our monthly webinars to our management teams. With over 50 people on each call, Zoom allows us to manage the groups audio and video components, display polls and whiteboards for interaction and monitor the chat box when questions arise. It's intuitive when new employees access webinars or other calls and usually they have no problem connecting and interacting during the sessions. It's been better than other meeting softwares we've used in the past and the interaction functionality has proved to increase audience engagement.

Cons
There are times that the connectivity lags but we never know if it's the software or our own connectivity issues. We do find that it does freeze resulting in some content being shared to be missed or audience members are behind.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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James L.

Solid product for online meetings, events and training. Poor customer service

Used daily for 2+ years
Reviewed 2021-03-30
Review Source: Capterra

The UI and functions are right on the mark for use. Adoption rate was high over all, with the exception of very young users and ones over 60.

Pros
Functions, server speed, adoption rate was hight and required less technical support for users. It's popularity aided in the decision to use it. Already had experence with it pre-pandemic.

Cons
Custoemr service is often non existant. I submitted two technical questions. After 6 months there was still no answer. When there finally was, it was a 'sorry it's been hectice,' and a 'we're going to close this ticket' reply. Keeping people up to date with release is an issue, but most keep up.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Ricardo O.

Easy to use, full of useful features

Used daily for 1-2 years
Reviewed 2021-04-12
Review Source: Capterra

Zoom is easy to use and you can tailor its features to your specific needs. The weak whiteboard is but a minor annoyance for a product that offers so much in terms of features and possible customizations.

Pros
The wide spectrum of features, functionality and settings you can tweak to fit your needs. With Zoom you can create sub groups using the breakout room features, create polls, share screens with or without sound, write or scribble in a whiteboard and much more. In terms of security, Zoom has evolved tremendously since the days the term "zoombombing" was made infamously popular: Now you can add a number of security features that allow for safer meetings, like waiting rooms, password protected meetings, and other measures. Zoom is also bandwidth friendly. The generated recordings are also small in size, another welcome feature.

Cons
The whiteboard can be a bit more user friendly and pack more features. Most of the time I end up using OneNote or Miro instead due to the limitations of Zoom's own whiteboard and how cumbersome it is to share that limited board in collaborations with large groups.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Zoom Meetings & Chat pricing

Starting from
$14.99/month
Pricing options
Free
Subscription
View Pricing Plans

Basic - for personal meetings: Free

Pro - for small teams: $14.99/month/host

Business - for small & medium sized businesses: $19.99/month/host (min 10 hosts)

Enterprise - for large enterprises: $19.99/month/host (min 100 hosts)

Zoom Meetings & Chat features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Chat/Messaging
Collaboration Tools
Communication Management
Contact Management
Customizable Branding
Live Chat
Mobile Access
Reporting & Statistics
Third Party Integrations
Video Conferencing

Call Monitoring (169 other apps)
Call Recording (218 other apps)
Call Routing (172 other apps)
Data Import/Export (150 other apps)
IVR / Voice Recognition (139 other apps)
Reporting/Analytics (298 other apps)

Videos and tutorials

Additional information for Zoom Meetings & Chat

Key features of Zoom Meetings & Chat

  • Active speaker view
  • Admin dashboard
  • Attendee management
  • Attention indicator
  • Board meetings
  • CRM integration
  • Chat / messaging
  • Co-annotation
  • Collaboration tools
  • Committee meetings
  • Company branding
  • Conferencing
  • Content management
  • Drag & drop file sharing
  • Email invitations
  • HIPAA compliance
  • Instant messaging
  • Internal meetings
  • Legislative meetings
  • Live / video conferencing
  • Meeting ID
  • Meeting management
  • Reporting & statistics
  • Role-based permissions
  • SSL security
  • SSO
  • Scheduling
  • Screen sharing
  • Security & encryption
  • Synced & searchable content library
  • Third party integration
  • User management
  • Video call recording
  • Zoom Rooms digital signage
View All Features

Benefits

Zoom’s HD video and high quality audio features create an immersive video conferencing experience and help remote attendees to communicate with their team as though they were in the same room.

With ZoomRooms - a Software Defined Video Conferencing system (or SDVC) - video conference participants can wirelessly and securely share content from any device - mobile, tablet or laptop.

Webinar hosts can designate up to 25 interactive panelists to present and screen-share with thousands of attendees, run polls, and answer attendee questions as they come in.

Users can drag, drop, and share files in Zoom’s Business IM and then retrieve them later, from Zoom’s synced and searchable content library.