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Zoom Workplace Logo

Cloud-based unified collaboration for any business

Table of Contents

Zoom Workplace - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: September 2026

Zoom Workplace overview

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Based on 14675 verified user reviews

What is Zoom Workplace?

Reviews for Zoom Workplace come from a wide variety of industries, including computer software (7% of reviewers), education management (7%), and information technology and services (6%). The most frequent use case for Zoom Workplace cited by reviewers is meetings (74% of reviewers).

What are the most popular integrations for Zoom Workplace?

The Zoom Workplace integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.9 out of 5 for its integration with Zoom Workplace), Slack (a team communication product, 4.6), and Gmail (an email management product, 4.9).

Starting price

14.99per user /
per month

Alternatives

with better value for money


Pros & Cons

Meetings

User Interface

Video

Internet Connection

Security and privacy concerns

Limited access control features

Zoom Workplace’s user interface

Ease of use rating:

Zoom Workplace reviews

Overall rating

4.6

/5

14.6K

Positive reviews

84

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.84/10
Rating distribution

5

4

3

2

1

10K

3.9K

544

63

23

Pros
“I frequently use it's integration with Google Calendar to ensure that all of my meeting invites automatically have a video call link for people to join from.”
Verified reviewer profile picture

Gunther C.

Software Engineer

“Built-in AI Tools: The AI Companion is a standout, providing automated meeting summaries, action items, and quick catch-up threads so users don't miss a beat.”
VS

Victoria S.

Customer Service officer

“Calendar & Email Integration: Seamless syncing with tools like Google Workspace and Microsoft Outlook makes scheduling and tracking invitations virtually frictionless.”
VS

Victoria S.

Customer Service officer

Cons
“The platform can be quite heavy on mobile data consumption. When I am conducting field research away from the university Wi-Fi, using Zoom for long meetings drains my mobile data plan very quickly.”
AV

ADEGOKE V.

Research Assistant

“Zoom quite often has issues with cancelling or scheduling meetings if the app version falls two or three versions behind the latest version which can cause issues in a work environment if the app is not frequently updated.”
CW

Clyde W.

System Administrator

“The free tier time limit can be frustrating if you're doing longer calls, and the desktop app can be resource-heavy and slows down my laptop”
ES

Ellie S.

Founder and Lead Marketer

Who uses Zoom Workplace?

Based on 14,675 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services
Hospital & Health Care
Computer Software
Marketing and Advertising
Others

Use cases

Meeting
Video Conferencing
Screen Sharing
Online Meeting
Collaboration

Zoom Workplace's key features

GetApp's analysis of 2360 verified user reviews collected between July 2021 and October 2024 identifies Zoom Workplace's most critical features and summarizes user sentiment about those features.

Two way audio & video

Reviewers appreciate Zoom Workplace's Two Way Audio & Video capabilities for enabling real-time communication, making virtual meetings feel like face-to-face interactions. They highlight the high-definition audio and video quality, customizable video capabilities like background blurring, and the ability to use different audio inputs/outputs. Users also value the noise-canceling capability and the seamless integration with various devices. However, some mention occasional lagging issues during large group calls. Of the 447 Zoom Workplace users who gave detailed accounts of their use of Two Way Audio & Video, 98% rated this feature as important or highly important.


Video conferencing

Users report that Zoom Workplace's Video Conferencing capabilities facilitate effective communication and collaboration, especially for remote teams. They appreciate capabilities like background customization, screen sharing, and the ability to host large meetings with multiple participants. Reviewers also highlight the platform's stability, even with slower internet connections, and the various interactive tools such as hand raising and emojis. They find these aspects enhance engagement and make virtual meetings more personal. Of the 686 Zoom Workplace users who gave detailed accounts of their use of Video Conferencing, 97% rated this feature as important or highly important.

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“The video and audio quality are generally strong, and features like screen sharing, chat, and scheduling make communication efficient. While there can be occasional technical issues depending on the internet connection, overall it is a very useful and practical tool for both personal and professional use.”
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Mailen G.

WSB

“The video and audio quality are generally strong, and features like chat, file sharing, and scheduling help keep everything organized in one place.”
YM

Yasmin M.

Accounting Assistant

“Core features like video conferencing, screen sharing, and breakout rooms work smoothly and support productive discussions. While the interface can feel busy at times, Zoom Workplace remains a dependable tool for staying connected, especially for remote and hybrid work environments.”
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Jiahao H.

Deployment Strategist

“Zoom workplace is our organizations go-to platform for handling meetings, from scheduling with easy embedded links, video meetings, and post-call recordings to reference for coaching + follow up purposes.”
JH

Jeff H.

Account Executive


Real time screen sharing

Reviewers indicate that Zoom Workplace's Real Time Screen Sharing is valuable for enhancing communication and collaboration during meetings. They find it useful for presentations, demonstrations, and educational purposes, allowing multiple participants to share their screens simultaneously. Users appreciate the smooth performance, annotation tools, and the ability to share specific windows or the entire screen. However, some mention difficulties with the disappearing Zoom menu during screen sharing. Of the 317 Zoom Workplace users who gave detailed accounts of their use of Real Time Screen Sharing, 97% rated this feature as important or highly important.


Screen sharing

Users report that Zoom Workplace's Screen Sharing capabilities significantly improve meeting productivity and collaboration. They appreciate the ability to share specific windows or the entire screen, as well as the option to share audio. Reviewers find this capability essential for presentations, training sessions, and collaborative work, noting its ease of use and the high-quality visuals. They also value the control it provides over what participants can see, enhancing privacy and security. Of the 825 Zoom Workplace users who gave detailed accounts of their use of Screen Sharing, 96% rated this feature as important or highly important.

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“I also like the screen sharing and collaboration tools, which make it simple to explain things, work with teams, and present information without complications.”
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Mailen G.

WSB

“The screen sharing and breakout rooms are very intuitive, and it’s been a great tool for maintaining team collaboration even when we are all working remotely.”
BR

Brendan R.

Workshop Manager

“You can share your screen, you can write things on the screen, and it just makes team collaboration that much easier.”
BK

Bri K.

Consultant

“Sometimes there are minor connectivity issues, especially if multiple people are sharing screens or using video at the same time.”
AF

Ana F.

Project Assistant Intern


HD audio/video

Reviewers highlight the high-quality HD Audio/Video capabilities of Zoom Workplace, noting the clear and crisp sound and video. They appreciate capabilities like background noise cancellation, low light adjustment, and the ability to choose virtual backgrounds. Users find these aspects enhance the overall meeting experience, making communication more effective. However, some mention occasional issues with audio and video quality depending on internet connection stability. Of the 438 Zoom Workplace users who gave detailed accounts of their use of HD Audio/Video, 95% rated this feature as important or highly important.


Mobile access

Users find Zoom Workplace's Mobile Access feature highly convenient, allowing them to join meetings from anywhere using their mobile devices. They appreciate the flexibility it provides, especially for those frequently on the go or without access to a computer. Reviewers note the app's stability and the ability to participate in meetings seamlessly. However, some mention challenges with turning on audio and video for first-time users and high battery and data usage. Of the 582 Zoom Workplace users who gave detailed accounts of their use of Mobile Access, 93% rated this feature as important or highly important.


All Zoom Workplace features

Features rating:

Access controls/permissions
Activity dashboard
AI/Machine learning
Alerts/Notifications
Annotations
API
Attendance management
Audio calls
Audio capture
Audio recording
Auto framing
Automatic transcription
Availability management
Brainstorming
Breakout rooms
Calendar management
Calendar sync
Call center management
Caller id
Call monitoring
Call recording
Call routing
Call tracking
Call transfer
Chat/Messaging
Collaboration tools
Commenting/Notes
Communication management
Conferencing
Contact management
Content generation
Content management
CRM
Customizable branding
Customizable templates
Data import/export
Desktop/Browser sharing
Discussions/Forums
Document management
Document storage
Drag & drop
Electronic hand raising
Email management
Email reminders
Employee directory
Event management
Event scheduling
File management
File sharing
File transfer
Host controls
Image editing
IVR
Live chat
Meeting management
@mentions
Mobile app
Mobile screen sharing
Monitoring
Multi-Participant screen sharing
Multi-User collaboration
Natural language processing
On-Demand recording
On-Demand webcasting
Online booking
Personalization
Polls/Voting
Presentation streaming
Presentation tools
Presenter control management
Private chat
Productivity tools
Project management
Real-time broadcasting
Real-Time chat
Real-Time updates
Recording
Reminders
Remote access/control
Reporting & statistics
Role-Based permissions
Scheduling
Screen capture
Screen recording
Search
Search/Filter
Session recording
Single sign on
Space reservation
SSL security
Surveys & feedback
Targeted/Locked screen sharing
Team collaboration
Templates
Third-Party integrations
Time zone tracking
Transcripts/Chat history
Two-Way audio & video
User management
User profiles
Video call recording
Video streaming
Virtual backgrounds
Visitor management
Voice mail
Whiteboard

Zoom Workplace alternatives

Zoom Workplace logo

Starting from

14.99

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Slack logo
visit website

Starting from

8.75

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Bitrix24 logo
visit website

Starting from

69

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Starting from

7

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Zoom Workplace pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Free

0.00

Features included:

  • Host up to 100 Participants
  • Private & Group Chat
  • Unlimited Group Meetings for up to 40 Minutes
  • Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting

Pro

14.99

/user

Per month

Features included:

  • 1 GB Cloud Recording (Per License)
  • Group Meetings for up to 30 Hours
  • Host up to 100 Participants
  • Increase Participants up to 1000 With Large Meetings Add-on
  • Private & Group Chat
  • Social Media Streaming
  • Unlimited Group Meetings for up to 40 Minutes
  • Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting

Business

19.99

/user

Per month

Features included:

  • 1 GB Cloud Recording (Per License)
  • Company Branding
  • Group Meetings for up to 30 Hours
  • Host up to 300 Participants
  • Increase Participants up to 1000 With Large Meetings Add-on
  • Managed Domains
  • Private & Group Chat
  • Single Sign-on
  • Social Media Streaming
  • Unlimited Group Meetings for up to 40 Minutes
  • Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting

Enterprise

19.99

/user

Per month

Features included:

  • Company Branding
  • Group Meetings for up to 30 Hours
  • Host up to 500 Participants
  • Increase Participants up to 1000 With Large Meetings Add-on
  • Managed Domains
  • Private & Group Chat
  • Single Sign-on
  • Social Media Streaming
  • Unlimited Cloud Storage
  • Unlimited Group Meetings for up to 40 Minutes
  • Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting

User opinions about Zoom Workplace price and value

Value for money rating:

To see what individual users think of Zoom Workplace's price and value, check out the review snippets below.

“I frequently use it's integration with Google Calendar to ensure that all of my meeting invites automatically have a video call link for people to join from.”
Verified reviewer profile picture

Gunther C.

Software Engineer

“Built-in AI Tools: The AI Companion is a standout, providing automated meeting summaries, action items, and quick catch-up threads so users don't miss a beat.”
VS

Victoria S.

Customer Service officer

Zoom Workplace integrations (72)

Integrations rated by users

We looked at 14,675 user reviews to identify which products are mentioned as Zoom Workplace integrations and how users feel about them.

Integration rating: 4.8 (146)

How we track our event calendar

CS

Crismerly S.

Events Manager

Integration rating: 4.7 (97)

Slack logo
Slack

Integration rating: 4.7 (76)

Gmail logo
Gmail

Integration rating: 5.0 (65)

How we communicate with clients

CS

Crismerly S.

Events Manager

Integration rating: 4.9 (61)

Integration rating: 4.8 (47)

Zoom Workplace customer support

What do users say about Zoom Workplace customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Zoom Workplace customer support.

A fair number of users highlight Zoom Workplace's customer support as prompt, professional, and helpful in resolving issues.

Multiple users mention that support is easy to access, responsive, and stands out compared to other platforms.

A portion of users report slow response times, difficulty reaching support, and long wait times for ticket resolution.

Several reviewers note limited support for free accounts, hard-to-find contact options, and inconsistent help with technical or billing issues.

Support options

Email/help desk
Phone support
Faqs/forum
Chat
Knowledge base
24/7 (live rep)

Training options

Webinars
Videos
Live online
Documentation

To see what individual users say about Zoom Workplace's customer support, check out the review snippets below.

“Bugs and issues are sorted in a professional and timely manner and they customer support provides timely responses.”

Verified reviewer profile picture

Jonathan N.

Technology Director

“I’m able to do all of my video calls, scheduling and give customer support through the app!”

BL

Brooks L.

Customer Service Representative

Zoom Workplace FAQs

Q. Who are the typical users of Zoom Workplace?

Zoom Workplace has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid-size Business

These products have better value for money


Q. What is Zoom Workplace used for?

Zoom Workplace is a cloud-native, AI-powered open collaboration platform that consolidates meetings, team chat, phone (VoIP), whiteboard, and contact center capabilities into a single unified interface. Designed for businesses of all sizes across industries, Zoom Workplace supports hybrid and distributed teams with tools for real-time communication, asynchronous collaboration, and workflow automation. The platform integrates with a broad ecosystem of third-party applications and offers flexible deployment options suited to enterprise IT environments. Zoom Workplace delivers AI-assisted features across its core modules, including meeting summaries, chat composition, and whiteboard generation, reducing manual overhead for recurring communication tasks. Administrators gain centralized controls for user management, security policies, and analytics, while end users access a consistent experience across desktop, mobile, and web clients. Role-based permissions, SSO support, and end-to-end encryption address enterprise compliance and security requirements. Built for scalability, Zoom Workplace accommodates teams ranging from small businesses to large enterprises, with tiered licensing and add-on modules for contact center, events, and revenue intelligence. The platform's open architecture supports custom integrations via APIs and SDKs, making it adaptable to industry-specific workflows in sectors such as healthcare, education, financial services, and technology.


Q. Does Zoom Workplace support mobile devices?

Zoom Workplace supports the following devices:
iPhone, iPad, Android


Q. What level of support does Zoom Workplace offer?

Zoom Workplace offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat, Knowledge Base, 24/7 (Live rep)

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