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Zoom Logo

Zoom

4.6
(13.8K)

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Zoom is an all-in-one collaboration platform

(153)

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Zoom Pricing, Features, Reviews and Alternatives

Zoom FAQs

Q. What type of pricing plans does Zoom offer?

Zoom has the following pricing plans:
Starting from: $14.99/month
Pricing model: Free, Subscription

These products have better value for money


Q. Who are the typical users of Zoom?

Zoom has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zoom support?

Zoom supports the following languages:
Chinese (Simplified), English, French, German, Italian, Japanese, Portuguese, Russian, Spanish


Q. Does Zoom support mobile devices?

Zoom supports the following devices:
Android, iPad, iPhone


Q. Does Zoom offer an API?

Yes, Zoom has an API available for use.


Q. What other apps does Zoom integrate with?

Zoom integrates with the following applications:
HubSpot Marketing Hub, GitHub, Microsoft Outlook, PayPal, YouCanBook.me, Dropbox Business, Kaltura Video Platform, Jira, Calendly, CANVAS, Zapier, Absorb LMS, Gmail, appointlet, Google Workspace, Moodle, Trello, Google Drive, Box, Gong.io, Microsoft Teams, GitLab, Acuity Scheduling, Egnyte, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, OneLogin, Okta, Slack, PagerDuty, Microsoft 365, Redbooth, LinkedIn for Business, Bitbucket, Thought Industries, JIRA Service Management, Meta for Business, ServiceNow, Skilljar Customer Education, Keap, Blackboard Learn, Google Calendar, Panopto, LearnUpon, Marketo Engage, Asana, Schoology, Trint , Statuspage, New Relic, HubSpot CRM, Book Like A Boss, Oracle Eloqua Marketing Automation, Intercom, Zendesk Suite


Q. What level of support does Zoom offer?

Zoom offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Chat, Knowledge Base, 24/7 (Live rep)

Zoom product overview

Price starts from

14.99

/user

Per month

What is Zoom?

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, Whiteboard, and more, in one offering.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Chat
Knowledge Base
24/7 (Live rep)

Training options

Webinars
Videos
Live Online
Documentation

Not sure about Zoom? Compare it with a popular alternative

Starting from

14.99

/user

Per month

Free plan
Free trial
Pricing range

Starting from

7.50

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Zoom pricing information

Value for money

4.5

/5

13.8K

Starting from

14.99

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Zoom features

Functionality

4.5

/5

13.8K

Total features

90

20 categories

Most valued features by users

Third-Party Integrations
API
Alerts/Notifications
Activity Dashboard
Reporting & Statistics
Chat/Messaging
Contact Management
Mobile Access

Zoom users reviews

Overall Rating

4.6

/5

13.8K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.86/10
Rating distribution

5

4

3

2

1

9.4K

3.7K

506

56

19

Why do users choose Zoom?

What would users change about Zoom?

Pros
What I enjoy most about Zoom is its ease of use, ability to record meetings, and its affordable price point.
The cost benefit is very good and ease of connection, I can share the screen during meetings, and excellent for my work.
The fact that it is easy to learn, as well as the quit and helpful response from customer service. I am glad it was recommended to me and I will continue to help others by doing the same.
Cons
I think we were so overwhelmed by the zoom at this bad time that there is nothing to worry about.
If I do have problems sharing my screen, etc. then I have to typically leave zoom and re-enter the meeting. It always solves the problem but is an annoyance.
There has been a few times where Zoom doesn't work well with my internet and I'll randomly be dropped from calls with no warning.
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CharRon S.

Owner

Entertainment, 1-10 employees

Review source

Overall Rating

Zoom need it

Reviewed 2 years ago

Transcript

Charron S.: Hi, my name's Charron. I'm an owner, and I give Zoom four out of five. If you want more information,...

BV
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Barry V.

Sales Manager

Information Technology and Services, 1-10 employees

Review source

Overall Rating

Zoom Meetings - Cheap and Easy Solution for online collaboration

Reviewed 3 years ago

Transcript

Barry V.: Hi, my name is Barry. I'm a sales manager for our company. I give Zoom five stars for sure....

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Keion L. B.

Human Resources, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Reliable Conference Software

Reviewed 5 years ago

My overall experience with Zoom is extremely good. The software is lightweight but very heavy hitting. It is packed with important features, controls and abilities. I feel this software one of the best on the market for audio video conferencing.

Pros

What I like most about Zoom software is that the software is available to use a no charge. The software has several features that I find to be extremely efficient Zoom allows you to have a one on one conference with any user in the world. You can use the software to do a conference call with technology devices such as computers, tablets and cell phone devices. The software utilizes audio, video and...

Cons

The only thing I like least about the software is the overlay controls. The controls can get in the way of your recording sometimes. The overlay can be docked near the bottom or the top section of the screen which is helpful.

AJ
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Aditya J.

Hospital & Health Care, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A Comprehensive Review of the Virtual Meeting Experience

Reviewed a month ago
Pros

It is one of the best video conferencing app or online meeting app where you can do meeting with your colleagues for around 30 mins per meeting

Cons

I don't like one thing about this app is it only allows 30 mins per meeting sometime the meeting ends on a very important note.

MR
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Marcius R.

Marketing and Advertising, self-employed

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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After the pandemic, everyone in the field knows about Zoom, but many 'normal' people still don't...

Reviewed 3 years ago

It gets the job done, it has many features, and has a generous Free plan for one-on-one meetings. It has a general use type of service. It's like a reliable hammer - good for most things, but not good for many specific things. So if you need something more specific for your use-case, then there are other things out there that might be better suited for you. Of course, if you just need something to...

Pros

The free plan is pretty generous with up to 100 participants for 40 minutes. It's great for many small-purpose presentations, but don't get extended with Q&A. Mostly the free plan is great for one-on-one since it's not time-limited. It integrates great with WordPress through many plugins, or Book Like a Boss, CalendarHero and some other scheduling tools. The quality of audio is good most of the time. Same as for the video, good most of the time. The added advantage is that now, with the pandemic, it got more press and more people learned how to use it as well.

Cons

I don't like the fact that software needs to be installed. It does have a web version, but even then it's less reliable. It requires a learning period to get on how to use it. If you have a co-host who isn't familiar, it becomes an embarrassing trip to start teaching them in the middle of the presentation. Many times, when I was a participant, not a host, I could see the hosts struggling with settings...

RR
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Rhonda R.

Automotive, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoom is quick and easy to use

Reviewed 3 months ago

Zoom has been a lifesaver especially during Covid Pandemic. Zoom helped to keep our company running like a machine. I honestly don't know what would have happened if we had not been able to meet through Zoom.

Pros

I've helped employees get started on Zoom and they all make the same comment about how simple it was to get started and use Zoom. There isn't any other program out there that compares to Zoom.

Cons

I honestly cannot list any cons at this time. I might run into something later on but as of right now there are no cons.

TA
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Tydie A.

Think Tanks, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to Use

Reviewed 2 months ago
Pros

Its easy to use, well known to everyone so there's no problem setting up meetings or getting folks to join meetings, great for screen sharing.

Cons

There's not much I do not like about Zoom. I wish there was a way to have chats pop up in a better way so they don't get lost while the meeting is running.

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