Zoom Pricing, Features, Reviews & Comparison of Alternatives

Zoom

Video conferencing & web conferencing for teams of all sizes

4.64/5 (1,823 reviews)

Zoom overview

Zoom is a scalable, cloud based video conferencing and web conferencing platform enabling online meetings, webinars, file sharing, instant messaging, group messaging and more, for users in companies of all sizes.

Founded in 2011 by leaders and engineers from Cisco and WebEx, Zoom uses HD video and high quality audio to create an immersive video conferencing and screen-sharing experience for remote teams. Zoom’s desktop and native mobile apps enable teams to connect and collaborate from anywhere, whether they're working on Windows, Mac, iOS, Android or Blackberry devices, or from Zoom Rooms or H.323/SIP room systems.

The platform unifies cloud video conferencing, simple online meetings, wireless content sharing, and group messaging into one platform. With Zoom, users can connect multiple conference rooms, add remote attendees, and effectively enable “face-to-face” meetings in a single touch.

Zoom Rooms - Zoom's "Software Defined Video Conferencing System" or SDVC - integrates with existing audio solutions and dials out to mobile devices, facilitating the participation of on-the-go employees. With Zoom’s live Q&A feature, webinar hosts - and up to 25 designated panelists - can answer attendee questions as they come in, as well as run polls and reports to gather insight from participants.

Zoom Business IM enables teams to share text, images, audio files and more in group chats across any device. From the integrated IM platform, users can start video meetings and invite participants and conference rooms from their contact list. Files can be dragged, dropped, and shared in Zoom’s Business IM and then retrieved later, from Zoom’s synced and searchable content library.
zoom.us

Pricing

Starting from
$13.99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), French, German, Japanese and 3 other languages, Portuguese, Russian, Spanish
Zoom screenshot: "Presence Status" in Zoom's Business IM indicates when users are available or busy, as well as which device they're on (desktop or mobile)Zoom MeetingsZoom screenshot: The Zoom mobile app allows users to chat via messages or video from anywhereZoom screenshot: Team members can share documents, images, and more within Zoom chatsZoom screenshot: Reports can be generated on metrics such as meetings by employee, meetings by location, usage, and more

Zoom reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.6
  4.4
Sébastien Lavoie

A Fine, Very Customizable Video Conferencing Tool with Extra Features

Used weekly for less than 6 months
Reviewed 2019-04-28
Review Source: Capterra

My experience with this software has been reliable when excluding certain behaviors, such as moving Zoom windows around when recording or using the annotation tool. I haven't got the chance to use frequently this software on other devices, but I have mixed feelings when using it on a Linux system because of the aforementioned issues. I find Zoom is a solid option for one-on-one meetings, particularly considering everything needed works perfectly on a free plan. For bigger meetings, a Premium plan is a must and one can still benefit a lot from this software. It has enabled me to do screen sharing very easily without having to know anything about video recording or editing. Even on low-end PCs, I feel that Zoom is quite capable of rendering a good enough video for formal meetings that need to be shared later by other means. The encoding used for exported videos is a great compromise between size and quality, making it a viable option when it comes to sharing a meeting online. I wouldn't recommend Zoom for producing high-quality videos intended for commercial use or for presentations with a large audience (above 100 participants), but it works perfectly fine for personal projects and for most business meetings. I find I could benefit more if I were able to use all the available features as one often needs to rely on workarounds such as using an image editing tool to make drawings from screenshots instead of being able to directly work on the screen as intended by the software.

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Virginia Brooks

Zoom, Zoom, Zoom – For a smooth ride to your next online event

Used daily for 6-12 months
Reviewed 2018-07-27
Review Source: GetApp

Affordable. Reliable. Easy. That’s Zoom in a nutshell. We have experienced the heartache of running a webinar only to have the audio cut in and out and glitch the entire time – ultimately causing our attendees to drop off. But, that’s not the case with Zoom. Our company, belonging to the industry of software QA and testing, regularly hosts remote meetings to check in and collaborate on progress and future team initiatives. We decided to make the switch from GoToMeeting (a great alternative to Zoom) because it fit our needs more accurately. Zooms customer support is remarkably responsive and very quick to solve any issues encountered. Pros Zoom video conference calling and webinar is fitting for any sized company or organization. Meetings can be scheduled within seconds and added directly from Zoom’s platform to Google Calendar, Yahoo Calendar, or Outlook Calendar; which allows you to set up invites and add additional attendees. Zoom provides the option to either enroll in a monthly or an annual plan, in which you can choose to deactivate and/or reactivate at any time (beneficial for saving extra bucks if you do not run regular monthly webinars). The plan that includes 100 participants, for both video conferencing and webinar, are priced at an affordable price per month (GoToWebinar is nearly double in price for the same plan). The audio on calls and webinars comes across crisp; we have never experienced any issues with dropped calls or glitches during webinars). Having the ability to join calls and webinars from any desktop, tablet, and/or phone (iOS and android) is convenient for anyone looking to access meetings on the go. Zoom includes various features, i.e. live screen-sharing, whiteboard, etc., which helps relieve the difficulties of working remotely. If you are holding an international meeting, I.e. training, trainees can join by laptop and listen over laptop speakers (they would have to use laptop and not call in directly via phone to avoid having to pay for extra international call credits – which costs an additional /month). Zoom comes in handy when working with distributed teams; Zoom’s conference calling features are great for doing demos, exercises, sprint planning, etc.

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Devora Gila Berkowitz

Zoom is the backbone of my coaching practice.

Used weekly for 2+ years
Reviewed 2018-03-09
Review Source: Capterra

Gives me an edge over my competitors, credibility, community, communication, engagement. Added value to coaching experience -- recordings are priceless.

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Jerry Arreola

Incredible. Extremely easy to use (as a host and as an end user), and works well.

Used weekly for 1-2 years
Reviewed 2018-07-02
Review Source: Capterra

Biggest benefit is helping us to serve out our mission of education and conservation by letting us reach students who cannot come to us.

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Alberto José Reverón Granados

An alternative to communicate

Used weekly for 1-2 years
Reviewed 2018-12-05
Review Source: Capterra

The best tool to give presentations about business, virtual classes and group connections. It is a very stable tool with a high quality. Since I use it, I do not even open my Skype.

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Zoom pricing

Starting from
$13.99/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Basic - for personal meetings: Free

Pro - for small teams: $13.99/month/host

Business - for small & medium sized businesses: $18.99/month/host (min 10 hosts)

Enterprise - for large enterprises: $18.99/month/host (min 100 hosts)

Zoom features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Caller ID
Chat
Conferencing
Instant Messaging
Live / Video Conferencing
Reporting & Statistics
Third Party Integration

Call Monitoring (58 other apps)
Call Recording (90 other apps)
Call Reporting (54 other apps)
Call Routing (69 other apps)
Call Transfer (61 other apps)
Monitoring (57 other apps)
Receiving (52 other apps)
SMS Integration (50 other apps)
Voice Mail (53 other apps)

Additional information for Zoom

Key features of Zoom

  • Active speaker view
  • Admin dashboard
  • Attendee management
  • Attention indicator
  • Board meetings
  • CRM integration
  • Chat / messaging
  • Co-annotation
  • Collaboration tools
  • Committee meetings
  • Company branding
  • Conferencing
  • Content management
  • Drag & drop file sharing
  • Email invitations
  • HIPAA compliance
  • Instant messaging
  • Internal meetings
  • Legislative meetings
  • Live / video conferencing
  • Meeting ID
  • Meeting management
  • Reporting & statistics
  • Role-based permissions
  • SSL security
  • SSO
  • Scheduling
  • Screen sharing
  • Security & encryption
  • Synced & searchable content library
  • Third party integration
  • User management
  • Video call recording
  • Zoom Rooms digital signage
View All Features

Benefits

Zoom’s HD video and high quality audio features create an immersive video conferencing experience and help remote attendees to communicate with their team as though they were in the same room.

With ZoomRooms - a Software Defined Video Conferencing system (or SDVC) - video conference participants can wirelessly and securely share content from any device - mobile, tablet or laptop.

Webinar hosts can designate up to 25 interactive panelists to present and screen-share with thousands of attendees, run polls, and answer attendee questions as they come in.

Users can drag, drop, and share files in Zoom’s Business IM and then retrieve them later, from Zoom’s synced and searchable content library.