Daktela - 2025 Pricing, Features, Reviews & Alternatives

Enjoy over 200+ features in our solution!
NEVER MISS A PHONE CALL WITH OUR CONTACT CENTRE SOFTWARE FOR ALL BUSINESS

Inbound
Conditional call routing, using context-based inputs and other versatile selection capabilities. The Call Centre core is based on the Incoming call queues and IVR menus and can be reached using direct phone numbers (DID, DDI). Call recording, missed call processing, priorities, skills and much more.

Campaigns
Outbound campaigns with manual, progressive or predictive mode. Drag & drop system for creating call scripts. Daktela Campaign Module allows you to easily import phone numbers, including a clear web-based call-script configuration that will be displayed to operators while in call.

Email
Integrated, full featured multichannel support with a wide range of reports and statistics to monitor agent and organisation performance. Integration with company email. Automatically categorise incoming requests - eg. setting ticket category, priority, SLA and owner. Comments and attachments.

Web Chat
Adding web chat was never so easy. Use predefined design or create your own template. Visitor tracking, multi chat and survey support. add to your website or e-shop web live chat. It is a popular communication channel which should not be missed out on any sales web. Chat transfers and consultation. Visitor tracking.

SMS Chat
Enables communication with your customers via SMS messages and those messages are brought together into communication threads. Support of all mobile phones which can send/receive a simple SMS message. Handle multiple SMS chats. SMS chat transcript.
Facebook Messenger
Communicate with your customers over the largest social network. Including attachment and picture support. It allows quick and simple interconnection of your Facebook customers with Daktela contact centre agents. Processing multiple chats at the same time.
Robocaller
Daktela Robocaller is used for an automated, robotic dialling of contacts, without operators. This is a special outbound campaign with phone numbers that Daktela dials automatically according to exactly set up definitions. Statistics and reporting. Maximum simultaneous calls.

CRM
Our own integrated and fully supported CRM solution. Our solution can be used as a Ticketing system for fault handling or a true CRM solution with full histories of all customer interactions. Attachments and contact forms. Automatic communication history. Import and Export.

Realtime Reporting
statistics and reporting in real time. Realtime and historical stats in one place for all channels. Many preinstalled statistics. Ability to create custom statistics. Realtime panel with live monitoring. LCD Wallboard. advanced filtering based on many parameters - users, queues, time, call statuses, etc.

Conference System
Daktela PBX has in a basic module high-end conference system. You can easily create a conference room protected by a PIN and if required configure pstn incoming phone number so participants can call in from all over the world. We provide Cloud PBX or PBX on premise.

Wallboard
Dashboards can be customised to fit the roles and responsibilities of each user. There is a variety of dashboard widgets for integration, reporting and functionality. LCD Wallboard is a web application for a clear display of the immediate status of the call centre, optimised for LCD screens but works in regular computer screen as well.
Mobile Application
Core functionality of Daktela V6 application is accessible also via mobile application for Android and iOS (iPhone, iPad). You are able to handle communication with your customers or manage your contact centre wherever you are and from environment that is native to your phone.

Call Steering
Customers calling into your Contact Centre now have the ability to speak a particular word or phrase. Daktela automatically switches the call to the queue which has been associated with those words or phrases. Faster and more convenient call handling. Multi-Language Support.