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Wildix

The First Sales-Oriented Unified Communications Solution.

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Wildix - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

Wildix overview

What is Wildix?

Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency.

Sold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps.

The solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service.

Wildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting.

With open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools.

Starting price

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Alternatives

Wildix’s user interface

Ease of use rating:

4.7

(209)

Wildix reviews

Overall rating

4.7

209

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.88/10

Rating distribution

157

Pros

“As a technology company, Flashtech successfully integrated Wildix into several client infrastructures, achieving faster communication, better team collaboration, and enhanced automation through voice bots and smart routing.”

antonio s.

ceo

“At Tecnologieufficio, we’ve implemented x-bees, Voicebot, and AI Data Boost for a car dealership that needed to manage a very high volume of incoming calls.”

Aicha B.

Presales specialist

“Using external databases to route incoming calls to the desired call agent, creating a reservation frontend for a taxi company, call transcriptions, etc.”

Jeff B.

Technical Manage Voice

Cons

“Holland distribution is frustration resulting in longer lead times, inflated courier charges and further costs for breaking a pallet and box if we don't take a set Qty of the same item.”

Matt S.

Sales Director

“Some Wildix phones are only available through rental models, which can be a drawback for customers who prefer ownership or need long-term hardware planning.”

Klaus S.

CEO

“Too much push on HaaS; not everyone wants this option; releasing newer handsets on HaaS and leaving the capex orders with old model stock.”

Matt S.

Sales Director

Who uses Wildix?

Based on 209 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Telecommunications

Information Technology and Services

Computer Networking

Business Supplies and Equipment

Others

Use cases

Unified Communications

Collaboration

VoIP

Cloud Communication Platform

Call Center

Wildix's key features

Most critical features, based on insights from Wildix users:

Call routing

4.8

(73)

Mobile access

4.6

(138)

SMS messaging

5.0

(1)

Call recording

4.5

(17)

Contact management

4.3

(28)

Reporting & statistics

4.2

(32)

Voice mail

4.3

(72)

File sharing

4.2

(26)

Screen sharing

4.4

(7)

Task management

3.0

(6)

All Wildix features

Features rating:

4.6

(209)

Access controls/permissions

4.5

(35)

Activity dashboard

3.7

(11)

Activity tracking

3.0

(2)

Alerts/Escalation

(0)

Alerts/Notifications

4.4

(41)

API

4.3

(58)

Audio/Video conferencing

(0)

Auto-Dialer

3.0

(1)

Automatic call distribution

4.7

(16)

Blended call center

(0)

Callback scheduling

(0)

Call center management

2.0

(1)

Call conferencing

(0)

Call disposition

(0)

Caller id

4.5

(15)

Call list management

4.5

(10)

Call logging

(0)

Call monitoring

4.2

(79)

Call queues

(0)

Call recording

4.5

(17)

Call reporting

4.2

(18)

Call routing

4.8

(73)

Call screening

(0)

Call scripting

(0)

Call tagging

(0)

Call tracking

4.5

(4)

Call transcription

(0)

Call transfer

4.7

(81)

Call whispering

4.0

(5)

Chat/Messaging

4.4

(111)

Chat Transcript

(0)

Collaboration tools

4.5

(35)

Commenting/Notes

4.0

(1)

Communication management

4.3

(33)

Computer telephony integration

4.8

(11)

Contact database

(0)

Contact management

4.3

(28)

CRM

(0)

Customizable branding

4.0

(1)

Customizable reports

(0)

Dashboard

(0)

Discussions/Forums

4.0

(1)

Document management

4.0

(4)

Drag & drop

4.4

(8)

Electronic faxes

(0)

Fax Management

(0)

File sharing

4.2

(26)

File transfer

4.0

(1)

For cloud phone systems

(0)

Group messaging

(0)

Inbound call center

(0)

Interaction tracking

(0)

IVR

4.7

(83)

Live chat

4.4

(5)

Manual dialer

(0)

Meeting management

(0)

Mobile access

4.6

(138)

Monitoring

(0)

Multi-Channel communication

5.0

(1)

Multi-Language

(0)

Multi-User collaboration

(0)

Online voice transmission

4.4

(7)

Outbound call center

(0)

Performance management

(0)

Predictive dialer

(0)

Prioritization

(0)

Progressive dialer

3.0

(3)

Queue management

3.9

(7)

Real-Time analytics

4.8

(4)

Real time editing

(0)

Real-Time monitoring

4.0

(1)

Real-Time notifications

4.3

(25)

Real-Time reporting

(0)

Real-Time updates

4.1

(9)

Reporting/Analytics

4.1

(14)

Reporting & statistics

4.2

(32)

Screen sharing

4.4

(7)

Single sign on

4.0

(4)

SIP trunking

(0)

SMS marketing

(0)

SMS messaging

5.0

(1)

SSL security

(0)

Status tracking

4.4

(5)

Surveys & feedback

(0)

Tagging

4.1

(11)

Task management

3.0

(6)

Third-Party integrations

4.3

(64)

Trend analysis

3.7

(7)

Two-Way audio & video

(0)

Unified communications

(0)

Version control

(0)

Video call recording

4.0

(1)

Video conferencing

4.0

(1)

Virtual backgrounds

(0)

Virtual voicemail

(0)

Voice mail

4.3

(72)

Voicemail transcription

(0)

Voice recognition

(0)

Wildix alternatives

Wildix

4.7

(209)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.2

Customer Support

4.6

LiveAgent

4.7

(1.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

3CX

4.4

(468)

visit website

Starting from

350

Per year

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

Slack

4.7

(24.2K)

learn more

Starting from

8.75

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.4

Wildix integrations (4)

Integrations rated by users

We looked at 209 user reviews to identify which products are mentioned as Wildix integrations and how users feel about them.

Microsoft Outlook

Integration rating: 4.4 (37)

Microsoft 365

Integration rating: 4.0 (19)

“We use the solution to synchronize team calendars with user calendars.”

“Integrating M365 with ADManager Plus has helped with keeping up with the assignment of licenses.”

Bernd K.

Managing Director

1/2

Microsoft Teams

Integration rating: 4.2 (17)

HubSpot CRM

Integration rating: 4.5 (10)

“It was so easy to pull contact lists from Clevenio to HubSpot.”

Olli I.

Head of Sales

Zoho CRM

Integration rating: 4.7 (9)

“Zoho CRM integration helps to connect with customer for communication by the information already stored in this CRM and I can see customer details while handling calls instead of switching between different devices.”