NEO - 2026 Pricing, Features, Reviews & Alternatives

NEO is an enterprise grade artificial intelligence powered virtual receptionist and contact center automation platform designed to handle inbound call operations at scale. The software enables organizations to deploy intelligent voice agents that manage incoming calls, execute interactive voice response workflows, and implement smart call routing to resolve customer inquiries without human intervention. The platform delivers real time analytics, complete call transcription capabilities, and comprehensive audit trails for all call interactions. NEO primarily serves contact centers, legal firms, healthcare clinics, dental offices, and hospitality businesses that require round the clock call availability with stringent compliance requirements across healthcare, finance, and enterprise sectors.

NEO features a command center dashboard that displays key performance indicators including total call volume, completion rates, average call duration, and analysis of peak operating periods. Users can access real time cost analytics to track patterns of call duration distribution and cumulative cost trends over time while monitoring active calls as they occur. The call logs module maintains a complete history of each call interaction with caller information, duration metrics, cost tracking, call status, and full speech to text transcription. All records are searchable, filterable, sortable, and exportable to comma separated values format for compliance audits, quality reviews, and training purposes.

The platform includes an AI Agents builder that allows administrators to create and deploy custom voice agents with multiple text to speech voices, language selections, and natural language processing providers. Each voice agent can be linked to specific phone lines and configured with customized conversation prompts and behavioural parameters. Additional contact center functions include phone number provisioning, per line agent assignment, smart call routing configuration, and daily call volume tracking. Team management functionality supports member invitations, role based access control with granular permissions, and centralized access management while settings cover user profiles, multi factor authentication, timezone preferences, notification channels, and third party integration.

NEO maintains compliance with multiple regulatory frameworks including the Health Insurance Portability and Accountability Act for United States healthcare data privacy, the Personal Information Protection and Electronic Documents Act for Canadian federal privacy law, the Personal Health Information Protection Act for provincial health information regulation, and the General Data Protection Regulation for European Union data protection requirements. Security features include Advanced Encryption Standard with two hundred fifty six bit key length, Transport Layer Security version one point three, Service Organization Control two readiness standards, comprehensive audit logging, role based access control, and multi factor authentication. Certification under established quality management standards is in progress. The platform is developed by Pentabay Technology Incorporated, a Toronto based company specializing in artificial intelligence, cloud native architecture, and voice technology solutions for enterprise use cases.