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Prodigal Logo

Turn Consumer Finance conversations into outcomes.

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Prodigal - 2026 Pricing, Features, Reviews & Alternatives

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Prodigal overview

What is Prodigal?

Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.

With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. Nearly one in five U.S. borrowers have already engaged with Prodigal during more than 200 million interactions.

An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk and increase QA effectiveness.

Key benefits of using Prodigal

Ensure Agents Always Know What to Say and Do During Calls: Trade static scripts for flexible prompts triggered by 100+ conditions with ProAssist. Deliver world-class customer service every time with tone and emotion cues, and never overlook compliance disclosures.

Slash In-Call and Post-Call Note Taking: Auto-generate call notes in seconds with ProNotes, amplifying agent attentiveness and creating hours of new capacity. Swap unreliable shorthand for auto-written notes that are always easy to read and reveal actionable insights to drive continuous improvement.

Analyze 100% of Interactions for Compliance: Focus on exceptions instead of leaving compliance to chance with traditional 2% audits. ProVoice categorizes, tags, and scores every call. It's time to replace dubious spreadsheets with automated score cards and dynamic reporting.

Tap Into Insight Derived from Millions of Conversations:
An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) works to understand the context and implications of every conversation. This high degree of power and coverage enables Prodigal to unlock game-changing insights that drive win-win financial outcomes.

Starting price

Prodigal’s user interface

Ease of use rating:

Prodigal reviews

Overall rating

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No reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution

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4

3

2

1

0

0

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Prodigal's features

Activity dashboard
Activity tracking
Agent interface
AI/Machine learning
Alerts/Escalation
Audio capture
Automatic transcription
Blended call center
Call monitoring
Call recording
Call reporting
Call scripting
Call tracking
Chat/Messaging
Communication management
Compliance management
Computer telephony integration
Customer Service Analytics
Customizable reports
Data security
Leaderboards
Monitoring
Multi-Channel communication
Multi-Channel management
Natural language processing
Performance management
Performance metrics
Predictive analytics
Quality assurance
Quality management
Real-Time analytics
Real-Time updates
Reporting & statistics
Reporting/Analytics
Search/Filter
Sentiment analysis
Speech-to-Text analysis
Tagging
Third-Party integrations
Visual analytics

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Prodigal integrations (1)

Top integrations

Prodigal support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum

Prodigal FAQs

Q. Who are the typical users of Prodigal?

Prodigal has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Prodigal support?

Prodigal supports the following languages:
English, Spanish


Q. Does Prodigal offer an API?

No, Prodigal does not have an API available.


Q. What level of support does Prodigal offer?

Prodigal offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum

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