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Conversational AI Platform Software with Chatbot (2026)

Last updated: April 2026

Conversational AI Platform Software Key Features

    Based on 576 user opinions, we identified 6 features that are important for any product in Conversational AI Platform Software

  • Chatbot

    AI-based platform which conducts a conversation via auditory or textual methods

    Average user rating

    4.7

  • Chat/Messaging

    Communicate using direct chat or messages within the system

    Average user rating

    4.6

  • Lead Capture

    Automatically identify and save contact information of potential customers

    Average user rating

    4.9

  • Reporting & Statistics

    Collection, analysis & representation of numerical data and generation of reports to understand various patterns

    Average user rating

    4.6

  • Real-Time Analytics

    Analyze and gain insights into data in real-time

    Average user rating

    4.9

  • Real-Time Notifications

    Notifications that are delivered to users as soon as an event occurs

    Average user rating

    4.7
2 filters applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

271 software options

SAS Viya logo

SAS Viya

Cloud native AI and analytics platform

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SAS Viya is a cloud-native data and artificial intelligence platform designed to support analytics workflows across organizations. The platform features data management capabilities that provide access to multiple data sources with built-in governance and lineage tracking. It includes machine learning, statistical modeling, and data mining tools accessible through both visual and code-based interfaces, along with SAS Viya Copilot for AI-assisted tasks.

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livepro logo

livepro

Knowledge management system

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livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

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CoSupport AI logo

CoSupport AI

Fully Customizable AI Agent for Customer Service

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CoSupport AI is a customizable platform that automates up to 90% of support requests with 99% accuracy, zero hallucinations, multilingual support, and seamless integration in under 10 minutes. Free trial available.

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VIVI logo

VIVI

Conversational AI platform

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VIVI is a conversational AI solution that offers voice and chat interactions across multiple channels, such as websites, apps, and telephony. It provides customer support, sales, and lead generation, order processing, appointment bookings, and surveys, and can scale to your needs.

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Zendesk AI logo

Zendesk AI

Zendesk AI is AI that puts humans first.

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Zendesk AI sits at the core of Zendesk, enhancing every aspect of the customer experience. It transforms basic bots into autonomous AI agents, gives human agents new productivity tools, and empowers admins and managers with advanced workflows and quality control.

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Text logo

Text

AI-powered support that turns every chat into revenue.

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Text is customer service software that goes beyond resolving conversations — it turns them into revenue. AI agents work alongside human agents in one inbox, handling support, qualifying leads, and driving sales. Trained on your knowledge base. Ready to go in minutes.

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ChatBot logo

ChatBot

Easy to use chatbot platform for business

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ChatBot uses AI to help you better support, engage, and sell across channels. Build AI chatbots without coding.

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Slack logo

Slack

A single place for team communication and workflows

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Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

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Fin logo

Fin

Cloud-based AI agent for customer service

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Fin is an AI agent for customer service that instantly answers queries, takes action, and can resolve the majority of the support volume. It can also seamlessly hand off to the team when needed.

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AlphaChat logo

Conversational AI platform with virtual assistants

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AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between clients and CS teams. Administrators can gain insights into chatbot accuracy and solve rates, average response time, received messages, and other metrics via pie charts from within a unified platform.

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FetchDesk AI logo

AI receptionist for pet care businesses

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Pet Care AI Receptionist that answers calls 24/7 to register new customers, book/change or cancel appointments and focuses on booking the perfect boarding, daycare, grooming or training appointment.

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Talkie.ai logo

Talkie is your one-stop-shop for conversational AI

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Talkie.ai is a no-code voice AI solution that helps businesses build, train, and manage AI voicebots. Talkie.ai voicebots help enterprises engage their customers in natural conversations to handle their enquiries, solve their problems and promote self-service among them.

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Klart AI logo

Virtual assistant software

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Klart AI is an advanced AI assistant for enhanced collaboration. It integrates with leading platforms and databases, ensuring GDPR compliance, seamless communication, and adaptable scalability.

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Twixor logo

Customer communications management software

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Twixor EnCaps is a low-code customer engagement platform that helps businesses deliver personalized interactions. The software utilizes generative AI and natural language processing functionalities on messaging platforms to create customer journeys. The CX platform combines digital assistant and intelligent process automation to deliver personalized interactions.

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AI Bunny logo

AI phone system for restaurant orders

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AI Bunny answers restaurant phone calls with AI, takes orders, upsells, and sends them to the kitchen printer automatically. Includes online ordering, cloud POS, kitchen display, and driver app. Handles unlimited concurrent calls. Starts at $199/mo.

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Herbie logo

Conversational AI Platform

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Herbie.AI, one of the brand of SunSmart – a 15+ year old Multinational Intelligent Automation corporation with a presence in the UK, Europe, Middle-East, India & Far East. It provides solutions across Enterprise Software & Services, Artificial Intelligence, and Mobility across diverse industries.

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Domino CRM logo

No-code chatbot builder for businesses

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A chatbot builder to automate customer communications and seamlessly integrate these interactions into your business flows

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Autocalls logo

AI voice agent platform for automated phone calls

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Autocalls is an AI voice agent platform that automates inbound and outbound phone calls for businesses. The platform supports over one hundred languages with multiple accents and offers voice cloning capabilities. It includes a no-code builder for creating customized AI agents and integrates with more than three hundred third-party tools including HubSpot, GoHighLevel, and Calendly for calendar management and workflow automation.

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Chatsi logo

AI-Powered Storefront Sales Agent for Ecommerce

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Chatsi is your 24/7 AI sales pro—trained on your product data, brand voice & industry. It delivers instant, personalized guidance, integrates seamlessly with platforms like Shopify & WooCommerce, boosts conversions, and turns every chat into insight for smarter business growth.

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USAN Contact Suite for Amazon Connect logo

Extending the power and breadth of Amazon Connect

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Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and
functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email

Read more about USAN Contact Suite for Amazon Connect

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SeoRitmo logo

AI-powered SEO tool

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SeoRitmo is an AI-powered SEO tool that helps businesses improve their online visibility and performance without the need for extensive SEO knowledge. The platform provides customized templates and strategies, allowing users to create and execute digital marketing plans effortlessly. SeoRitmo acts as an AI consultant, guiding businesses towards profitability in the digital landscape.

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Instabot logo

Conversations that Increase Conversions

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Instabot is a powerful, flexible, and easy to use chatbot service built by experts. Have your first custom bot built for you, or deploy your own in minutes. Instabot uses NLP and AI to gain knowledge quickly and answer hundreds of questions over time.

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Elevoi logo

AI-powered receptionist and marketing for salons

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Elevoi is an AI workforce solution designed for salons, spas, and wellness centers that automates customer service and marketing tasks. The platform features an AI receptionist that answers calls, books appointments, handles rescheduling and cancellations, and sends confirmation messages around the clock. Its AI marketer analyzes customer data to send personalized SMS campaigns, re-engage inactive clients, and track revenue generated from marketing efforts.

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Dialogo logo

Cloud-based live chat and conversational AI platform

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Dialogo is a cloud-based conversational AI platform that helps businesses respond to various requests from different channels, recognize the nationality of the calling customers, and more on a unified platform.

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Octane AI logo

Conversational AI platform for Shopify merchants

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Octane AI is an eCommerce solution designed to help Shopify and Shopify Plus merchants collect buyers’ insights to personalize cross-channel experiences. Administrators can capture the attention of visitors by allowing them to opt-in for email, SMS, and Facebook marketing campaigns via on-site pop-ups.

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