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Twixor EnCaps

Customer communications management software

Last updated: October 2024

Twixor EnCaps - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Twixor EnCaps?

Twixor EnCaps is a low-code customer engagement platform that helps businesses deliver personalized interactions. The software utilizes generative AI and natural language processing functionalities on messaging platforms to create customer journeys. The CX platform combines digital assistant and intelligent process automation to deliver personalized interactions.

Administrators can personalize customer journeys with an intuitive journey builder studio, AI & NLP-powered conversational engine, live and virtual agent support, campaign management, and omnichannel experiences in multiple languages. The Twixor Master module helps businesses with centralized monitoring, automated billing, and consumption management. It offers an application programming interface (API) that lets stakeholders integrate the system with WhatsApp, Facebook Messenger, Instagram, RCS or Google Business Messages, and more.

Features of the Twixor AIM module include omnichannel journey builder, hybrid agent assist, dynamic rich cards, progressive web apps, campaign manager, AI analytics, rich media and in-line forms, and NLP-powered interactions. Twixor Compute provides data management for actionable big data insights, business process management suite, and system integration for legacy systems.

Other modules include Twixor Voice IVR, Twixor AI-NLP Predictive Analytics, and Twixor Rich Cards.

Benefits of using Twixor EnCaps

Allows building customizable and automated customer journeys through Rich Communication Service Message builder to drive conversions and conversations
Enables delivering rich, actionable interactions to customers through app-like platform with customizable customer journeys
Provides easy drag-and-drop journey builder to design, train, test and deploy intelligent virtual assistants for better CX
Supports integration with business tools like CRM, employee engagement, project management for CX automation
Automates common use cases like customer onboarding, FAQs, forms, appointments scheduling to improve CX

Starting from

No pricing info

Alternatives with better value for money

Twixor EnCaps's key features

Most critical features, based on insights from Twixor EnCaps users:

Reporting & Statistics

5.0

(1)

Third-Party Integrations

5.0

(2)

Customizable Branding

5.0

(2)

Interaction Tracking

5.0

(1)

Multi-Language

5.0

(1)

Alerts/Notifications

5.0

(1)

All Twixor EnCaps features

Features rating:

5.0

(2)

Alerts/Escalation

(0)

API

5.0

(1)

Automated Responses

(0)

Chat/Messaging

5.0

(1)

Chatbot

(0)

Code-free Development

(0)

Communication Management

(0)

Customer Database

(0)

Customer Service Analytics

(0)

Customer Support

(0)

Customizable Reports

(0)

Customizable Templates

(0)

Data Visualization

(0)

Drag & Drop

(0)

Engagement Tracking

(0)

For Developers

(0)

Intent Recognition

(0)

Live Chat

(0)

Multi-Channel Communication

(0)

Multi-Channel Management

(0)

Natural Language Processing

(0)

Performance Metrics

(0)

Process/Workflow Automation

(0)

Real-Time Analytics

(0)

Real-Time Data

(0)

Real-Time Notifications

(0)

Real-Time Reporting

(0)

Reporting/Analytics

(0)

Role-Based Permissions

(0)

Sentiment Analysis

(0)

Social Media Integration

(0)

Transfers/Routing

(0)

Virtual Assistant

(0)

Twixor EnCaps alternatives

Twixor EnCaps

5.0

(2)

Starting from

No pricing info

Free trial

Free version

Ease of Use

5.0

Features

5.0

Value for Money

5.0

Customer Support

5.0

Tidio

4.7

(462)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Zendesk Suite

4.4

(4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

Birdeye

4.7

(665)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Twixor EnCaps support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

FAQs/Forum

Training options

Documentation

Live Online

Videos

Twixor EnCaps reviews

Overall rating

5.0

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Rating distribution

Twixor EnCaps FAQs

Q. Who are the typical users of Twixor EnCaps?

Twixor EnCaps has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

These products have better value for money

Q. What languages does Twixor EnCaps support?

Twixor EnCaps supports the following languages:
Arabic, Chinese (Simplified), English, French, German, Hindi, Italian, Japanese, Korean, Spanish

Q. Does Twixor EnCaps offer an API?

Yes, Twixor EnCaps has an API available for use.

Q. What level of support does Twixor EnCaps offer?

Twixor EnCaps offers the following support options:
Phone Support, Email/Help Desk, FAQs/Forum

Related categories

Conversational AI Platform

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Chatbot

Low Code Development Platform

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Live Chat

IVR

Artificial Intelligence