App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Zendesk AI Logo

Zendesk AI is AI that puts humans first.

visit website

Table of Contents

Zendesk AI - 2025 Pricing, Features, Reviews & Alternatives

What is Zendesk AI?

Zendesk AI agents are more intelligent, reliable, and independent than the average bot. They provide real relief to human agents and know how to handle complex interactions. Agents also benefit from Zendesk's intelligent AI assistant, which offers response suggestions and actions based on business policies, enabling them to resolve situations faster. Generative AI replies allow agents to add a personalized touch with text expansion and tone shift, while full context behind every interaction empowers them to know what customers want and how they feel before the conversation starts.

Zendesk AI automates workflows to route interactions, generate content on the fly, and suggest new pre-canned responses. The solution also offers enterprise-grade security and privacy, with an Advanced Data Privacy and Protection add-on providing the highest level of safeguards. Zendesk AI is pre-trained for a variety of industries, including financial services, insurance, IT, HR, travel, hospitality, retail, software, and media and entertainment.

Benefits of using Zendesk AI

- Automates routine customer service tasks with AI agents, freeing up human agents to handle more complex issues
- Provides AI-powered tools to assist agents, like response suggestions and customer context, to improve productivity
- Analyzes all customer interactions to optimize workflows, routing, and automation opportunities
- Comes pre-trained on millions of real customer service interactions to understand customers from day one
- Offers enterprise-grade security and advanced data privacy protection to keep customer data safe

Starting from

50

/user

Per month

view pricing plans
start trial
book a demo

Zendesk AI's features

Features rating:

Alerts/Escalation
Chatbot
Data Visualization
Machine Learning
Multi-Language
Multiple Data Sources
Natural Language Processing
Performance Metrics
Process/Workflow Automation
Reporting/Analytics
Search/Filter
Sentiment Analysis
Speech Recognition
Tagging

Zendesk AI alternatives

Zendesk AI logo
4.5
(2)
visit website

Starting from

50

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
ChatBot logo
4.6
(59)
visit website

Starting from

50

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Korra logo
4.8
(17)
visit website

Starting from

ic-pricetag

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Boost.AI logo
4.8
(22)
visit website

Starting from

50000

Per year

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Zendesk AI pricing

Value for money rating:

Starting from

50

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range
view pricing plans
start trial

Zendesk AI support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

In Person
Live Online
Webinars
Documentation
Videos

Zendesk AI reviews

Overall rating

4.5

/5

2

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.5/10
Rating distribution

5

4

3

2

1

1

1

0

0

0

Zendesk AI FAQs

Q. What type of pricing plans does Zendesk AI offer?

Zendesk AI has the following pricing plans:
Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Zendesk AI?

Zendesk AI has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Zendesk AI support?

Zendesk AI supports the following languages:
English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Zendesk AI support mobile devices?

Zendesk AI supports the following devices:
Android, iPad, iPhone


Q. Does Zendesk AI offer an API?

Yes, Zendesk AI has an API available for use.


Q. What other apps does Zendesk AI integrate with?

Zendesk AI integrates with the following applications:
Salesforce Service Cloud, Lessonly , Microsoft Outlook, Adobe Commerce, Asset Panda, Dropbox Business, ActiveCampaign, 123FormBuilder, SAP Sales Cloud, Zapier, Zoho Projects, Genesys Cloud CX, Zoho BugTracker, Sprinklr, 3CLogic, Five9, Seismic, Google Drive, Zoom Contact Center, Zoho Books, Pipedrive, FreshBooks, RingEX, HubSpot CRM Integration for Jira, Microsoft Teams, Lessonly Knowledge, Zoom Phone, Zoho Sprints, SnapCall, CloudTalk, Zoho CRM Plus, Harvest, Okta, Pendo, Zoho Billing, Slack, Klaviyo, Unito, CloudAgent, Zoho Survey, Zendesk Sell, Power BI Connector for Zendesk, ChargeOver, AssetSonar, Twilio Flex, Chargebee, Twilio, Instagram, Aha!, Zoho Analytics, Trustpilot, Podio, Hootsuite, PandaDoc, Zoho Inventory, ChargeDesk, Zoho Assist, Google Sheets, Intercom, Zoho Invoice, Zendesk Suite, Microsoft Excel


Q. What level of support does Zendesk AI offer?

Zendesk AI offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories