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AlphaChat

Conversational AI platform with virtual assistants

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AlphaChat Pricing, Features, Reviews and Alternatives

AlphaChat product overview

What is AlphaChat?

AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between clients and CS teams. Administrators can gain insights into chatbot accuracy and solve rates, average response time, received messages, and other metrics via pie charts from within a unified platform.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat

Training options

Webinars
Documentation
Live Online
In Person
Videos

AlphaChat pricing information

Value for money

4.3

/5

3

Starting from

399

/momonth
Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

AlphaChat features

Functionality

3.7

/5

3
Total Features80 7 categories

Most valued features by users

API
Reporting/Analytics
Third Party Integrations
Multi-Language
Activity Dashboard
Reporting & Statistics
Natural Language Processing
Search/Filter

Functionality contenders

AlphaChat users reviews

Overall rating

5.0

/5

3

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

3

0

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AlphaChat review

Reviewed 9 months ago

Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company.

Pros

Ease of use and support speed it it is needed.

Cons

Our experience with Chat is still quite short but so far most of the expectations have been nicely met.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The Chat Bot Platform perfect for scaling and automation

Reviewed 9 months ago

Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30% of our incoming chat volumes. As a product that also offers multilingual support, Alpha Blues has been able to fully support us in offering a Chat Bot in an additional language as well as obtaining the customer's preferred language through our Bot as well.

Pros

The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I've been quite impressed with their roadmap, and taking our feedback onboard as well. They have done a great job in supporting us in training our Chat bot as well as being open to supporting the tools that we utilise on our chat platform.

Cons

Not much to add considering the overall experience has been very positive. A more visual flow diagram within the Alpha Blues platform would be great, to allow us greater visibility in how the chat bot responds to follow ups. But cannot fault them, the Alpha Blues team have done a terrific job!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review for Tallink chatbot

Reviewed 9 months ago

Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well for marketing campaigns.

Pros

Overall looking of the bot view on the page looks nice :)

Cons

1) Feature for hiding intents would be nice. Hided intents should be visible in the tree view, marked somehow so they would be easily separated from the intents that are "live". 2) Feature to schedule the time for intent to be live. This is useful especially with campaigns that are valid only for certain period of time. 3) Different emojis would be nice

AlphaChat FAQs and common questions

AlphaChat has the following pricing plans:
Starting from: €399.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


AlphaChat has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Yes, AlphaChat has an API available for use.


AlphaChat integrates with the following applications:
WhatsApp, Slack, Facebook, Zendesk


AlphaChat offers the following support options:
24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories