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Speech Recognition Software with CRM (2026)

Last updated: April 2026

Key features of Speech Recognition Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Voice Recognition: Users value high accuracy in converting speech to text, even in noisy environments, and appreciate customizable vocabulary. 96% of reviewers rated this feature as important or highly important.
  • Automatic Transcription: Reviewers highlight time-saving benefits, high accuracy, and ease of creating editable transcripts from audio recordings. 93% of reviewers rated this feature as important or highly important.
  • Text Editing: Users find text editing straightforward, with helpful features like auto-correction and the ability to customize vocabulary. 91% of reviewers rated this feature as important or highly important.
  • Speech-to-Text Analysis: Users note the high accuracy and efficiency in converting speech to text, significantly aiding in content creation and editing. 91% of reviewers rated this feature as important or highly important.
  • Audio Capture: Reviewers appreciate clear audio capture even with background noise, enhancing transcription accuracy and usability. 86% of reviewers rated this feature as important or highly important.
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19 software options

CallHippo logo

Cloud-based phone system for sales, support & growing teams

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CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

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Twilio logo

Build, Scale, and Operate Customized Communication Solutions

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Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

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wolkvox logo

Communication management system for contact centers

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Design interactive customer experiences with our ASR functionality, which allows you to interact with IVRs, virtual agents and other IT systems.

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Riverside logo

Video and Audio Recording and Editing Software

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Riverside is an audio-video recording platform for broadcast media and podcasts.

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ClearTouch Operator logo

Cloud Contact Center Platform Provider

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ClearTouch's speech recognition converts spoken conversations into structured, searchable data in real time. It helps analyze customer intent, detect trends, ensure compliance, and uncover service gaps—enabling faster decision-making, improved agent performance, and a better customer experience.

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Txtplay logo

AI speech-to-text and captioning for web streaming & TV

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Accurate, multilingual speech recognition with up to 99% accuracy. Convert live or recorded audio into readable text in 55+ languages, with flexible cloud or on-prem deployment.

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Klearcom logo

Domestic IVR Mapping In Over 100+ Countries

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Enhance IVR speech recognition with Klearcom’s AI-powered testing in 100+ countries. Our SaaS platform tests toll/toll-free numbers in real-time, using advanced ASR to detect and resolve issues. No installation needed, with 24/7 triage, ensuring seamless IVR performance and customer experiences glob

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CallFinder logo

Speech analytics tool for small to midsize businesses

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CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection.

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Rythmex logo

Speech to text, transcription, medical transcription

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Rythmex is an AI transcription solution offering real-time, multilingual transcription services in a user-friendly interface. With its intuitive features, API integrations, and robust data security, Rythmex is the go-to solution for individuals and businesses seeking accurate transcription solution.

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Twixor logo

Customer communications management software

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Twixor EnCaps is a low-code customer engagement platform that helps businesses deliver personalized interactions. The software utilizes generative AI and natural language processing functionalities on messaging platforms to create customer journeys. The CX platform combines digital assistant and intelligent process automation to deliver personalized interactions.

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Mosaicx logo

Virtual agent and messaging outreach

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Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.

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Castel Detect Live logo

Cloud-based speech recognition solution

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Castel Detect LIVE is a voice recognition solution which helps firms of all sizes manage contact center speech analytics with alerts, reminders, scripting and call scoring. The platform allows users to regulate quality assurance via live calls analysis, post-call audits, and data-driven feedback.

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inspeech logo

Extract the wealth hidden in your client’s voice

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Transform the valuable information contained in the calls you already have into competitive intelligence, customer satisfaction and new business.

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GoVivace logo
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Conversational AI and speech analytics solution

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GoVivace is a conversational AI and speech analytics solution. It provides intelligent omnichannel chatbots and voice bots for businesses of all sizes.

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TENIOS Voice API logo
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Integration platform for integrating telephony applications

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TENIOS Voice API facilitates the seamless integration of speech services into your cloud telephony using standard web technologies. This API includes a variety of functions that enable software applications to initiate and receive calls, eliminating the need for developers to handle TK technologies.

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AI-Powered Voice Assistants logo
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Customer experience software for eCommerce businesses

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AI-Powered Voice Assistants is a conversational marketing software that helps businesses recognize speech, interpret human language and optimize communications. Administrators can automate various repetitive tasks including insurance premium payment reminders and debt collection processes.

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Call automation bot logo
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Automate customer phone calls

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Call Automation Bot is a cloud-based conversational AI platform that provides features such as call center coordination, call forwarding, speech-to-text processing, intent recognition, and solution flows.

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Aveni Assist logo
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Automated meeting capture and compliance for advisers

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Aveni Assist transcribes adviser–client meetings with high accuracy, applies speaker diarisation, and links content to CRM records. Compliance checks analyse transcripts for risks and maintain a searchable audit trail.

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Vocova logo
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AI transcription & translation for audio/video

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Vocova is an AI-powered transcription tool that converts audio and video files into text across more than one hundred languages. The software features automatic speaker identification, word-level timestamps, and the ability to import content directly from over one thousand platforms including YouTube, TikTok, and various podcast hosts. Users can translate transcripts into more than one hundred forty languages and export results in multiple formats such as PDF, DOCX, SRT, and VTT.

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