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Mosaicx

Virtual agent and messaging outreach

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Mosaicx Pricing, Features, Reviews and Alternatives

Mosaicx product overview

What is Mosaicx?

Mosaicx improves CX with multi-channel conversational AI for Mid-Market and Enterprise.

Key benefits of using Mosaicx

- Reduce customer service costs by reducing time agents spend on calls
- Eliminate wait time by answering every call right away
- Focus resources by allowing agents to take only the most complex calls
- Generate revenue with text message campaigns
- Improve employee satisfaction with automated HR use cases
- See visual representations of customer and employee experience data

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Chat
Email/Help Desk
Phone Support

Training options

Documentation
Videos
Webinars
Live Online

Mosaicx features

Functionality

3.5

/5

4

Total features

128

14 categories

Most valued features by users

API
Reporting/Analytics
Third-Party Integrations
Natural Language Processing
Activity Dashboard
Data Import/Export
Real-Time Data
AI/Machine Learning

Functionality contenders

Mosaicx users reviews

Overall Rating

3.8

/5

4

Positive reviews

50

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.25/10
Rating distribution

5

4

3

2

1

1

1

2

0

0

Overall rating contenders

RG
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Ronfrancis G.

Telecommunications, 1,001-5,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Mosaicx Review

Reviewed a year ago

Our end clients may not quite notice but the setup time is a lot faster compared to how it was before.

Pros

Its the ease of use compared to the old workflows that we have, phone lines which took longer to setup before can be just a few clicks away.

Cons

Probably user experience? you'd really have to navigate throughout the platform before you can truly understand it, but it'll take some time for us to fully understand the platform.

DE
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Denise E.

Marketing and Advertising, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Move to Mosaicx

Reviewed a year ago
Pros

We moved from a legacy IVR application to Mosaicx, one of the benefits is use of Conversational AI to dynamically modify content and the use of Natural Language for an improved customer experience.

Cons

No issues with the transition to Mosaicx. There are so many new features and functionality available, it's a work in process to fully upgrade old applications to optimize all the options available on Mosaicx.

AP
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Angela P.

Consumer Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Mosaic Review

Reviewed a year ago
Pros

We really have not taken advantage of many of the features offered in Mosaicx.

Cons

There isn't enough feedback on opportunities for change in the IVR and/or data on the voice of the customer.

ST
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Stephanie T.

Utilities, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Mosaicx IVR Review

Reviewed 2 years ago

Mosaicx is our hosted IVR platform. This platform handles all inbound calls from our utility customers and offers critical self-service options like electric outage reporting, bill payment, and bill due date extensions.

Pros

We have been implemented with the product for about 3 months. We are looking forward to ease of making changes to call flows/menus. We also appreciate the attention to issues we have encountered with interdigit recognition, etc.

Cons

Since our implementation in July 2022, our only concern has been the interdigit recognition, throughput and recognition rates.

Vendor response

Thank you for leaving a review, Stephanie. Our customer support team appreciates your 5-star rating of them! We're happy you've experienced benefits in only three months. We look forward to your continued success, and we appreciate your feedback. If you need anything at all, please don't hesitate to reach out to our team. To your success, Brittany, Mosaicx

Mosaicx FAQs

Q. Who are the typical users of Mosaicx?

Mosaicx has the following typical customers:
Large Enterprises, Mid Size Business


Q. What languages does Mosaicx support?

Mosaicx supports the following languages:
English, French, Spanish


Q. Does Mosaicx offer an API?

No, Mosaicx does not have an API available.


Q. What level of support does Mosaicx offer?

Mosaicx offers the following support options:
24/7 (Live rep), FAQs/Forum, Chat, Email/Help Desk, Phone Support

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