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CaseManager
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customizable contact center solution for excellence
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CaseManager - 2026 Pricing, Features, Reviews & Alternatives
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CaseManager overview
What is CaseManager?
CaseManager is a comprehensive contact center solution designed to help companies achieve excellence in customer engagement. The software provides a robust set of features to manage teams, enhance communication, leverage data, track finances, optimize workflows, and customize the platform.
Specifically, CaseManager empowers contact center managers to get the most out of their teams with capabilities to track performance metrics, facilitate coaching, and boost agent productivity. The system also enables superior customer reach and engagement through omnichannel communication channels like voice, email, chat, SMS, and social media.
Additionally, CaseManager delivers powerful data integration, reporting, and customization capabilities to unlock insights and tailor the platform. Users can track key performance indicators, generate real-time reports, and customize workflows, interfaces, toolbars, and more. The software also enables users to keep track of financial transactions associated with cases.
Other key facets of CaseManager include workflow management to boost efficiency and productivity as well as expansive integration options through extensions, software, and services. The platform seamlessly integrates with solutions like web call actions.
With its comprehensive features and capabilities, CaseManager provides organizations with an end-to-end contact center solution tailored to facilitate excellent customer experiences. The software enables companies to optimize operations, engage customers, and unlock the full potential of contact center teams.
Key benefits of using CaseManager
Boosts team performance through capabilities like tracking, engagement, and productivity optimization
Improves customer reach and interactions via advanced communication channels like text, SMS, and more
Provides powerful data integration, reporting, and customization to unlock insights
Tracks financial transactions associated with cases for better cost management
Starting price
Alternatives
with better value for money
CaseManager’s user interface
CaseManager reviews
Overall rating
5.0
/5
5
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.6/10
5
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2
1
5
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CaseManager's key features
Most critical features, based on insights from CaseManager users:
All CaseManager features
Features rating:
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CaseManager pricing
Pricing plans
Pricing details:
Case Manager One Time Purchase to Own
No pricing info
Case Manager Monthly Lease Option
No pricing info
User opinions about CaseManager price and value
Value for money rating:
CaseManager support options
Typical customers
Platforms supported
Support options
Training options
CaseManager FAQs
CaseManager has the following pricing plans:
Pricing model: One Time License, Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of CaseManager?
CaseManager has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does CaseManager support?
CaseManager supports the following languages:
English
Q. Does CaseManager offer an API?
No, CaseManager does not have an API available.
Q. What level of support does CaseManager offer?
CaseManager offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat