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CaseManager
Customizable contact center solution for excellence
CaseManager Pricing, Features, Reviews and Alternatives
CaseManager product overview
What is CaseManager?
CaseManager is a comprehensive contact center solution designed to help companies achieve excellence in customer engagement. The software provides a robust set of features to manage teams, enhance communication, leverage data, track finances, optimize workflows, and customize the platform.
Key benefits of using CaseManager
Boosts team performance through capabilities like tracking, engagement, and productivity optimization
Improves customer reach and interactions via advanced communication channels like text, SMS, and more
Provides powerful data integration, reporting, and customization to unlock insights
Tracks financial transactions associated with cases for better cost management
Typical customers
Platforms supported
Support options
Training options
CaseManager pricing information
Value for money
5.0
/5
3
Starting from
No pricing info
Pricing options
Value for money contenders
CaseManager features
Functionality
5.0
/5
3
Total features
21
5 categories
Most valued features by users
Functionality contenders
CaseManager users reviews
Overall Rating
5.0
/5
3
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
3
0
0
0
0
Overall rating contenders
Anette L.
Medical Practice, self-employed
Review source
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Making my life so much easier, everything is very user friendly.
I like that the system can be set up and customized to fit my business and needs the best.
That I cannot see the balance on the main page when I open a case.
Tredoux B.
Computer Software, 1-10 employees
Used daily for 2+ years
Review source
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Excellent! A robust product that can be customized almost any business need.
It's customizability, feature richness and customer support.
It is not in the cloud, but can easily be accommodated by applications such as Azure.
Thank you for your valuable review of Case Manager! We appreciate you taking the time to share your insights, particularly from an implementation and support perspective.
Nadine T.
Financial Services, 11-50 employees
Used daily for 2+ years
Review source
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Burnard Raaff & Associates has been with Case Manager for more than a decade. Due to our client's specifications we had to move to another collection system however we quickly realized that Case Manager is the best for our company and the results have proven such which in turn made us come back after a mere 6 months with another company. Case Manager's support team is one of the best i have ever dealt with and they really take their time in hearing concerns. Case Manager is one of the most elite systems out there and will really boost your business outcomes
the program is very user-friendly, it allows us to prioritize certain work-flows from the customizable diary. It also allows us to accurately track our agents work and targets which is vital in our industry
There really are no cons from our Company with regards to Case Manager
Thank you so much for taking the time to leave such a positive review of Case Manager! We're thrilled to hear about your experience and especially appreciate your kind words about our support team.
CaseManager FAQs
CaseManager has the following pricing plans:
Pricing model: One Time License, Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of CaseManager?
CaseManager has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does CaseManager support?
CaseManager supports the following languages:
English
Q. Does CaseManager offer an API?
No, CaseManager does not have an API available.
Q. What level of support does CaseManager offer?
CaseManager offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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