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Case Master Pro Pricing, Features, Reviews and Alternatives

Case Master Pro product overview

What is Case Master Pro?

Case Master Pro is a legal case management solution that helps law firms and debt collectors manage case files and accounting operations. It enables lawyers to store critical documents in a centralized database, assign task lists to specific employees, and track case files with information related to opponents, accounts, litigation or judgements.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat

Training options

In Person
Documentation
Webinars
Live Online
Videos

Case Master Pro pricing information

Value for money

5.0

/5

15

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Case Master Pro features

Functionality

4.9

/5

15

Total features

84

5 categories

Most valued features by users

Document Management
Document Storage
Task Management
Access Controls/Permissions
Case Management
Activity Dashboard
Calendar Management
Reporting & Statistics

Case Master Pro users reviews

Overall Rating

5.0

/5

15

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.93/10
Rating distribution

5

4

3

2

1

15

0

0

0

0

Pros
They are personal and extremely helpful with excellent knowledge of the system. They are also quick to adjust features to fit our firms need.
The CMP staff is great about providing tutorials and training if needed, and is receptive to modifying the system to make it more adaptable to your needs, all at an affordable cost.
There are also great reporting tools to help employees/managers know exactly where they are at.
Cons
There is very little I dislike about the system. Any dislikes or difficulties I expressed to the CMP staff about the system have either been modified or are on a list for future updates.
Our entire practice was built around this antiquated software, so I was dreading making the switch.
Lack of automated functions to sync with our bank.
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I finally found what I was looking for

Reviewed 9 days ago
Pros

I was looking for a new system to replace my old software, my requirements were that it be web based, had a trust accounting/reconciliation feature and interface for electronic transactions. CMP met all my requirements and it is so much easier to use than my old system I could not be happier. The customer support is outstanding!

Cons

I'm still struggling with converting document templates and getting used to the bookkeeping system but I think as I get more comfortable with both, it will get easier.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Decision We've Made

Reviewed 2 years ago

Case Master Pro allowed us to transition a debt collection practice from a retiring attorney to our firm seamlessly. In just a few months we have increased the collections simply by using the tools of the system. The streamlined processes have made our practice so much more efficient and manageable. Plus we have ability to customize the program to fit our needs and if there is feature missing, they do their best to implement it immediately.

Pros

Customer Service. The team at CMP not only knows the software but, having worked in the industry, they know and understands the practical side of the business which allows them to anticipate potential issues for my practice before I even know they exist. They are personal, responsive, and incredibly patient. I cannot say enough wonderful things about the customer service!

Cons

As with any new software, the system can be difficult to navigate and work with initially but the team at CMP is beyond helpful and responds to queries immediately so the learning curve is short, very short. Now they are adding YouTube videos which is quite helpful because you can see how to work through any potential issues step by step.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Affordable collections software with excellent customer support

Reviewed 3 years ago

Case Master Pro is currently working with us on updating our customer/client portal. Our customers and clients can upload documents and files, place accounts with our office, and pay bills through the portals which is a huge timesaver for us! The customer support we receive is excellent!

Pros

The people at Case Master Pro have always been very responsive in working with us. They have helped us customize the software to meet our needs; and they're always available for questions and tips on how best to use the software.

Cons

Lack of automated functions to sync with our bank.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best legal practice software and outstanding customer service

Reviewed a year ago

When we switched to CMP, we had been using a customized software program that was so old, it didn't even have a field for the input of an email address! Our entire practice was built around this antiquated software, so I was dreading making the switch. Because there was a lot riding on it, we thoroughly researched and compared several options, and CMP always came out on top. What really sets them apart...

Pros

Extremely easy to use and navigate. Everything that you might need for legal case management is available to you in an intuitive, highly customizable and affordable platform. The transition to this software was seamless, not only because it is so easy to learn, but mostly because of the outstanding customer service, support and training that our firm received when we switched. I can honestly say that CMP has made our workflow much more efficient and effective, increasing our bottom line.

Cons

I really can't say there is anything I don't like. My experience is limited, so perhaps I don't know what I am missing, but if I every time have a question, I always get a prompt and clear response.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BEST I HAVE USED, HANDS DOWN.

Reviewed 6 years ago

I have worked in the legal field for 16 years and spent 8 of them using one version or another of CMP. Each version gets better. I have also used Legal Files, TimeSlips and PCLaw. All are trash compared to CMP. The only reason I could see giving a good review to any of them is because the person doesn't know what they're missing. They are missing a lot. CMP is the best overall full coverage...

Pros

Excellent Trust Accounting Custom Reporting, Case Life Tracking, Tickler System, At-A-Glance Main Screen, Party/Contact Tracking/Integration, Imaging, Online Service Capabilities, Document Merging, Easy to learn...I could go on.

Cons

That my new firm doesn't have it yet.

Case Master Pro FAQs and common questions

Q. What type of pricing plans does Case Master Pro offer?

Case Master Pro has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Case Master Pro?

Case Master Pro has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Case Master Pro support?

Case Master Pro supports the following languages:
English


Q. Does Case Master Pro support mobile devices?

Case Master Pro supports the following devices:
Android, iPad


Q. Does Case Master Pro offer an API?

No, Case Master Pro does not have an API available.


Q. What other apps does Case Master Pro integrate with?

Case Master Pro integrates with the following applications:
Microsoft Outlook, PaymentCloud, Sage Business Cloud Accounting, QuickBooks Online Advanced, DocuSign, Google Drive, DragDrop for Outlook, Authentication Cloud, Microsoft Excel


Q. What level of support does Case Master Pro offer?

Case Master Pro offers the following support options:
Phone Support, Email/Help Desk, Chat

Common Case Master Pro comparisons

Case Master Pro logo
App4Legal logo
Case Master ProvsApp4Legal

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