EFX Reviews

EFX

Payment gateway platform for managing transactions

4.0/5 (6 reviews)

Jennifer Nichols

Great for Multi Family Property

Used daily for 2+ years
Reviewed 2019-12-19
Review Source: Capterra

My residents have been so extremely happy with the option of paying online. It has made their life so much easier as most of them are students.

Pros
The ease of using the backend is really easy to teach. It's also very easy to navigate. It also makes leasing with people out of state much easier to pay deposits, etc...

Cons
I would like to see about integrating on an older system of rental records. I would like to see about the possibility of extending access to overseas customers :)

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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EFX

Payment gateway platform for managing transactions

Franco Argueta

Impressive

Used weekly for 6-12 months
Reviewed 2019-12-19
Review Source: Capterra

Great! [SENSITIVE CONTENT HIDDEN] is always available and great asset

Pros
The cleanliness and simplicity of display.

Cons
No mobile optimization and the fact that just one individual knows more about the system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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EFX

Payment gateway platform for managing transactions

ruman memon

User Friendly

Used daily for 2+ years
Reviewed 2020-02-06
Review Source: Capterra

Use it for ATM processing

Pros
User has full control. Options are well laid out. Have the option to add users and give them control as needed.

Cons
Not mobile friendly. Sometimes gets confusing. Passwords requirements are way too much

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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EFX

Payment gateway platform for managing transactions

Luis Jordao

Features and Recommendations

Used daily for 6-12 months
Reviewed 2020-01-17
Review Source: Capterra

continued from above. 3) EFX should have more than one option for the accounts attached to a TID. For example, if I wish to have the Vault Cash go to one account, and a Reg-E settlement go to another, I should be able to do that. right now that is not an option. It is with other ATM processors, but not EFX. 2) Any action on Sibi Systems that changes the overall setup or status of an account should automatically trigger the system to send out an email to any and all managers of that TID.

Pros
1) The website itself if very simple, and EFX does seem to give it's users and ATM Company operators more autonomy on the website to complete required tasks for different ATM Accounts/TID's. This is extremely beneficial in order to get a TID up and running on the spot and as quickly as possible. 2) Interchange buy rates are better than the market average, but EFX should capitalize on this by making them even better in order to gain a better share of the market.

Cons
1) EFX use to allow individual ATM operators to process their own merchant bank accounts. Recently that access has been revoked back up to EFX Customer Support. One, this slows down my ability to process merchant accounts, and two, I have had more than one occasion where the EFX representative made a mistake with the account number, which I then had to contact to rectify. This change put a huge work load on those EFX representatives, that was not there before. When they have this huge new workload, they will speed through it and make mistakes with the account numbers. I, as an individual operator, have the time resources to thoroughly check, recheck and double check those account numbers to make sure they are correct. 2) EFX controls the Interchange Buy Rates completely. I cannot control and manage the rate beyond the rate that I'm given. Let me explain. I currently have a 9 cent buy rate. I have brought other operators under me with EFX, and gave them a buy rate that is 13 cents. The benefit to me is the different between the 9 cents and 12 cents. Meaning i make 3 cents for each transaction of other operators i bring. However, i cannot control and manage that difference. I had to work with EFX for 4 months on one project of another operator i brought to the platform before the right interchange rate was given to that operator. That is a huge waste of time for me and for EFX, and it's something that drives away those new operators.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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EFX

Payment gateway platform for managing transactions

Anonymous

ATM processing works, except when it doesn't....will cost you time and money.

Used daily for 2+ years
Reviewed 2020-01-03
Review Source: Capterra

Several major platform failures the last 2 years left ATM clients with weeks of failed transactions or settlement inaccuracies. EFX Customer service never provides ISOs a heads up when there is a problem, instead time is wasted trying to trouble shoot, and clients are alienated. A few honest an sympathetic employees offer a "I'm sorry", but otherwise management is extremely negligent in providing ISOs with ANY information necessary to weather a problem. I'm certain EFX is afraid of liability if they admit a problem, so the ISO's takes on the burden. Repeated requests to talk to management for a possible resolution are ignored. If not so much trouble to switch to another processor, would do so in an instant. There are plenty of other more ethical and forthcoming ATM processing options.

Pros
Reports are plentiful, but reconciling nearly impossible, because reports flip flop between business day and banking day.

Cons
When there's a problem, the ISO is left in the dark holding the bag, with unhappy ATM customers. There is no explanation from EFX.. No timeline offered for correction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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EFX

Payment gateway platform for managing transactions

Mamoun Alzubi

It not the SW its support

Used weekly for 2+ years
Reviewed 2020-01-08
Review Source: Capterra

I have been with EFX for almost 5 years. They have a big problem with support and responsiveness. On many occasions I would send an email with questions or inquiries and would never hear back even after I follow up. You almost have to beg them for a yearly disputes report and they would drag you for weeks before providing mediocre report lacking any valuable information or explanation.

Pros
the new SW is Easy to use and visually intuitive

Cons
maybe add more color coding to terminal status. Disputes status need more explanation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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EFX

Payment gateway platform for managing transactions