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EFX

Payment gateway platform for managing transactions

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EFX Reviews

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7 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for Multi Family Property

Reviewed 2 years ago

My residents have been so extremely happy with the option of paying online. It has made their life so much easier as most of them are students.

Pros

The ease of using the backend is really easy to teach. It's also very easy to navigate. It also makes leasing with people out of state much easier to pay deposits, etc...

Cons

I would like to see about integrating on an older system of rental records. I would like to see about the possibility of extending access to overseas customers :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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User Friendly

Reviewed a year ago

Use it for ATM processing

Pros

User has full control. Options are well laid out. Have the option to add users and give them control as needed.

Cons

Not mobile friendly. Sometimes gets confusing. Passwords requirements are way too much

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Features and Recommendations

Reviewed 2 years ago

continued from above. 3) EFX should have more than one option for the accounts attached to a TID. For example, if I wish to have the Vault Cash go to one account, and a Reg-E settlement go to another, I should be able to do that. right now that is not an option. It is with other ATM processors, but not EFX. 2) Any action on Sibi Systems that changes the overall setup or status of an account should automatically trigger the system to send out an email to any and all managers of that TID.

Pros

1) The website itself if very simple, and EFX does seem to give it's users and ATM Company operators more autonomy on the website to complete required tasks for different ATM Accounts/TID's. This is extremely beneficial in order to get a TID up and running on the spot and as quickly as possible. 2) Interchange buy rates are better than the market average, but EFX should capitalize on this by making them even better in order to gain a better share of the market.

Cons

1) EFX use to allow individual ATM operators to process their own merchant bank accounts. Recently that access has been revoked back up to EFX Customer Support. One, this slows down my ability to process merchant accounts, and two, I have had more than one occasion where the EFX representative made a mistake with the account number, which I then had to contact to rectify. This change put a huge work...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ai ATMs

Reviewed 2 years ago
Pros

The software is Very User Friendly and easily nagivated

Cons

The site can be Unstable and tends to update without notice

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Impressive

Reviewed 2 years ago

Great! [SENSITIVE CONTENT HIDDEN] is always available and great asset

Pros

The cleanliness and simplicity of display.

Cons

No mobile optimization and the fact that just one individual knows more about the system

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ATM processing works, except when it doesn't....will cost you time and money.

Reviewed 2 years ago

Several major platform failures the last 2 years left ATM clients with weeks of failed transactions or settlement inaccuracies. EFX Customer service never provides ISOs a heads up when there is a problem, instead time is wasted trying to trouble shoot, and clients are alienated. A few honest an sympathetic employees offer a "I'm sorry", but otherwise management is extremely negligent in providing...

Pros

Reports are plentiful, but reconciling nearly impossible, because reports flip flop between business day and banking day.

Cons

When there's a problem, the ISO is left in the dark holding the bag, with unhappy ATM customers. There is no explanation from EFX.. No timeline offered for correction.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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It not the SW its support

Reviewed 2 years ago

I have been with EFX for almost 5 years. They have a big problem with support and responsiveness. On many occasions I would send an email with questions or inquiries and would never hear back even after I follow up. You almost have to beg them for a yearly disputes report and they would drag you for weeks before providing mediocre report lacking any valuable information or explanation.

Pros

the new SW is Easy to use and visually intuitive

Cons

maybe add more color coding to terminal status. Disputes status need more explanation.