Kount Pricing, Features, Reviews & Comparison of Alternatives

Kount

eCommerce fraud detection & prevention

4.73/5 (66 reviews)

Kount overview

What is Kount?

Kount provides a platform for businesses to increase their ability to take orders from online customers by eliminating the risk of fraud and chargebacks. It features dozens of tools and features to suit your specific business needs and tolerance for risk. The platform can be modified and designed around specific needs of small, medium, and large businesses. Some of the basic tools include device fingerprinting, geolocating, proxy piercing, and a unique Kount score.

Businesses can track why transactions were declined, what the largest and current risk factors are, where customers are ordering from, peak traffic times, as well as many other factors.

As an online platform, Kount's solution can be installed quickly without the need for clunky hardware or expensive installations. Typical customers reduce fraud by up to 98% and grow their bottom-line sales by 2.2% - 5.8%.
www.kount.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Kount screenshotKount Complete Product VideoKount screenshot

Kount reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.4
  4.7
Marimay Amorin

Highly Recommended

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

A lot of fraud and unauthorized transactions were captured. And helps minimized the losses of our company due to fraud transactions. Big thanks to Kount

Pros
Kount gives us the details and options to identify fraud, specially in online purchases. It's very risky for us merchant to approve all transactions. When I was a fraud agent way back 2014 we did manual fraud check that's very tragic and difficult. When Kount was introduced to us it makes our work a lot better and easier. All information was already given all we have to do is to study how Kount works and I was really impress about the details and features.

Cons
So far working with kount is easy. I hope someday Kount will upgrade into more specific details specially under card name matching with bank record. I know it's really hard to do that because of the wide coverage of all the bank systems all over the world, but someday Kount will and can. :-)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MINDY KEARNS

Enjoy using to help prevent fraud

Used daily for 2+ years
Reviewed 2019-01-09
Review Source: Capterra

I have been able to determine bad versus good orders using the risk evaluation Kount provides. I have been able to stop bot orders from processing through our system while using Kount. I have been able to catch fraud by flagging risky info to decline because of Kount.

Pros
I like the fraud control functionality. There are options to create specific rules such as flagging skues and IP addresses to decline when triggering for an order. I can also create VIP lists for emails so that orders using certain domains are automatically approved. There are other options for rule management and VIP lists like device IDS, payment, addresses, etc and they can be set to decline, review, or approve based on my needs. This not only helps prevent fraud, but it also keeps good orders from being put on hold. I also like the Link Analysis and VIP Summary functions. Link Analysis is where I can see other orders that were placed using the same info like email, device ID, billing and shipping address, phone number, payment, and IP. VIP summary is where I can quickly decline or approve an email or address for a specific transaction. The Web Links is a nice feature as well. It allows me to keep web tools I use daily for confirming identity and managing chargebacks in one area of the Kount console.

Cons
When I do an order search, I need specific info like the order number, email, payment, etc. Since I am unable to search for a transaction with a specific dollar amount, I have to select a date and go through the entire list of orders to find what I am looking for. The reason for the search is to find a fraud order that I do not have the specific details for and the dollar amount is all I have. I usually find it, but it takes more time.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robyn Cino

Kount Pros & Cons

Used daily for 6-12 months
Reviewed 2018-12-18
Review Source: Capterra

We found that Kount was not as relevant in our industry as other fraud tools that are more geared toward the travel industry. I'm sure it works well for industries selling goods, however it didn't work well for us. Overall, our agents were at times confused, and most often not able to use Kount in their decision making process.

Pros
The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using

Cons
There's a lot of conflicting information in the results, thus not helping us in our decision for fraud. I've not been able to turn in on live onto the front end of our website, because it has falsely identified bookings as highly suspect of fraud, when they are past customers. We were being advised a credit card was issued on a U.S. bank when we knew the BIN number was a Canadian Bank issued card. We also had difficulty making a decision when the Persona was high and the safety rating was high as well. Our agents (end users) really struggled with using it to help make a decision about a fraudulent purchase. Sorry, not likely what you wanted to hear.

Response from Kount


Hi Robyn,
We are sorry to hear that you are struggling with scores and ratings - Rudy M. from our client success team will be reaching out to help. Rudy and everyone at Kount are committed to making this a great success story for you! Thank you for reviewing Kount!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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JASON ACKERMAN

KOUNT: The Tireless Associate

Used daily for 1-2 years
Reviewed 2018-12-27
Review Source: Capterra

I would say KOUNT has been so far a better experience than the manual review solution this company used previously. That was an often archaic and time consuming process that would often lead to mixed results and a lot of unnecessary chargebacks and work. I think another benefit that was not considered upon implementation of KOUNT in 2017 here was how the software is able to help us determine 'intent' for orders that appear to be shipping internationally. The products we build and sell cannot be shipped overseas, so when we see the details from KOUNT (IP Addresses, Bank Info, etc) - we're able to stop far many more international parts orders than we were able to before.

Pros
I think the fact that it is automated and learns your business is a huge factor in why I like the software. After nearly 2 years of running the rulesets, it can be left alone and it makes excellent decisions for our business and workflow. It is also a software that is quick to learn for new agents in our company. So far this year, I've been able train 2 additional agents to use KOUNT and they've been able to save thousands of dollars in product by learning how the software works.

Cons
Personally, I think the user interface leaves a lot to be desired. I often have to open up two or three windows of the program to be able to compare orders that might have an issue versus ones that are legitimate. I would also love to see a reduction in false positives. We see often people with absolutely no links to fraud orders suddenly have a false positive and be denied. This can lead to additional emails or calls to our phone/email staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Zach Stein

Great fraud control software

Used daily for 2+ years
Reviewed 2018-12-27
Review Source: Capterra

Kount's support team has been great as have anyone I've spoken to there. Very professional. Well written Magento extension.

Pros
Kount has a highly customizable fraud rule set that includes things like credit card number (For blacklisting people who chargeback), geographic information (I.E. address attributes), email addresses, among others. Kount worked pretty much out of the box with our platform with limited modification to work with our payment gateway and limited modifications to our workflow. The web portal is also very easy to use, it creates few if any questions addressed to our tech team.

Cons
I didn't have any problems with the software. So no real cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kount pricing

Contact Kount for more information on pricing.

Kount features

Audit Trail
Real Time Data
Workflow Management

API (274 other apps)
Accounting Integration (162 other apps)
Accounting Management (178 other apps)
Activity Dashboard (223 other apps)
Automatic Notifications (166 other apps)
Billing & Invoicing (184 other apps)
Compliance Management (180 other apps)
Customizable Reporting (165 other apps)
Data Import/Export (176 other apps)
Electronic Payments (170 other apps)
Expense Tracking (162 other apps)
Financial Analysis (129 other apps)
Invoice Management (232 other apps)
Invoice Processing (148 other apps)
Multi-Currency (161 other apps)
Reporting & Statistics (257 other apps)
Third Party Integration (206 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Kount

Benefits

• Reduce fraud for online and mobile business
• Cut back on manual order reviews
• Custom and tailored services for your business
• Patented technology
• 24-hour support