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Kount Pricing, Features, Reviews and Alternatives

Kount product overview

What is Kount?

Kount’s AI-driven Identity Trust Platform protects the complete customer journey for more than 9,000 leading brands and payment processors.

Key benefits of using Kount

• Reduce fraud for online and mobile business
• Cut back on manual order reviews
• Custom and tailored services for your business
• Patented technology
• 24-hour support

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Email/Help Desk
FAQs/Forum
Phone Support

Training options

Documentation
Live Online
Videos
In Person
Webinars

Kount pricing information

Value for money

4.6

/5

67

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Kount features

Functionality

4.5

/5

67

Total features

37

5 categories

Most valued features by users

Third Party Integrations
Reporting/Analytics
Alerts/Notifications
Workflow Management
Audit Trail
Real Time Data
Assessment Management
Mobile Access

Functionality contenders

Kount users reviews

Overall Rating

4.7

/5

67

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.21/10
Rating distribution

5

4

3

2

1

50

14

3

0

0

Pros
I have been fortunate to have very hands on account analyst who helps solve any issues that arise and having someone who I can call with issues is always a great help.
I highly recommend implementing Kount. If you do not have a team of specialists to monitor and manage your transactions, then Kount is your answer to not only save money but save sanity.
The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using.
Cons
Also took a lot of my time to do further research online to decide if the order in question would be a fraud order. Very time consuming to decided what to do on questionable orders.
The reason for the search is to find a fraud order that I do not have the specific details for and the dollar amount is all I have. I usually find it, but it takes more time.
The Kount Persona can be a little hard to understand as it is an amalgamation of many different things. We have had confirmed fraud orders have the same persona score as long time repeat customers.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Highly Recommended

Reviewed 4 years ago

A lot of fraud and unauthorized transactions were captured. And helps minimized the losses of our company due to fraud transactions. Big thanks to Kount

Pros

Kount gives us the details and options to identify fraud, specially in online purchases. It's very risky for us merchant to approve all transactions. When I was a fraud agent way back 2014 we did manual fraud check that's very tragic and difficult. When Kount was introduced to us it makes our work a lot better and easier. All information was already given all we have to do is to study how Kount works and I was really impress about the details and features.

Cons

So far working with kount is easy. I hope someday Kount will upgrade into more specific details specially under card name matching with bank record. I know it's really hard to do that because of the wide coverage of all the bank systems all over the world, but someday Kount will and can. :-)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool for fraud risk management

Reviewed 3 years ago

Kount has help us to reduce the fraud rate and the amount of manual work of agents do analyzing transactions

Pros

This tool was presented to us by one of customers as they were using it already for a while and wanted to continue. At the beginning I was a bit skeptical as many fraud management tools are slow, or difficult to read. As soon as we started using the program, it became one of favorites: it was very easy to learn to use it and it showed the right amount of information on the dashboard. Kount not only...

Cons

The only thing I would improve is the reporting part as I find it a it basic, I would like to have more options that will help me to segment the data or get more information about the orders that pass through Kount

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Kount Pros & Cons

Reviewed 4 years ago

We found that Kount was not as relevant in our industry as other fraud tools that are more geared toward the travel industry. I'm sure it works well for industries selling goods, however it didn't work well for us. Overall, our agents were at times confused, and most often not able to use Kount in their decision making process.

Pros

The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using

Cons

There's a lot of conflicting information in the results, thus not helping us in our decision for fraud. I've not been able to turn in on live onto the front end of our website, because it has falsely identified bookings as highly suspect of fraud, when they are past customers. We were being advised a credit card was issued on a U.S. bank when we knew the BIN number was a Canadian Bank issued card. We also had difficulty making a decision when the Persona was high and the safety rating was high as well. Our agents (end users) really struggled with using it to help make a decision about a fraudulent purchase. Sorry, not likely what you wanted to hear.

Vendor response

Hi Robyn, We are sorry to hear that you are struggling with scores and ratings - Rudy M. from our client success team will be reaching out to help. Rudy and everyone at Kount are committed to making this a great success story for you! Thank you for reviewing Kount!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great fraud control software

Reviewed 4 years ago

Kount's support team has been great as have anyone I've spoken to there. Very professional. Well written Magento extension.

Pros

Kount has a highly customizable fraud rule set that includes things like credit card number (For blacklisting people who chargeback), geographic information (I.E. address attributes), email addresses, among others. Kount worked pretty much out of the box with our platform with limited modification to work with our payment gateway and limited modifications to our workflow. The web portal is also very easy to use, it creates few if any questions addressed to our tech team.

Cons

I didn't have any problems with the software. So no real cons.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to Integrate and Maintain!

Reviewed 4 years ago

With KOUNT, we finally have visibility over our approval rate, which nears 80% each month on average, with less than 1% of orders going into auto decline status. KOUNT allows for cross-departmental collaboration and communication in order to prevent fraud. The business rules management feature is critical to our business in order to control what transactions we want to review or approve, and it allows our business to react quickly to changes that are required throughout the process. KOUNT has proven itself to be an invaluable business partner for our organization.

Pros

KOUNT has a rigorous production readiness certification for the initial implementation to ensure that the environment is setup and working as expected. Once the solution is live, it is very easy to configure and maintain. It allows the IT department to focus on technical implementation specifics while the finance department can focus on implementing appropriate business rules for managing transactions. Our support contact seems to always be available, and watches over our account for ways to improve and save costs.

Cons

The khash implementation is a bit complicated, but we managed to figure it out. Creating business rules can be intimidating for someone who is not used to a very detailed interface. Additionally, creating reports takes a bit of practice, but once you get the hang of it, it becomes easier.

Kount FAQs and common questions

Q. What type of pricing plans does Kount offer?

Kount has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Kount?

Kount has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Kount support?

Kount supports the following languages:
English


Q. Does Kount support mobile devices?

Kount supports the following devices:
Android, iPad, iPhone


Q. Does Kount offer an API?

Yes, Kount has an API available for use.


Q. What level of support does Kount offer?

Kount offers the following support options:
24/7 (Live rep), Knowledge Base, Email/Help Desk, FAQs/Forum, Phone Support

Common Kount comparisons

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