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Signifyd

Commerce Protection Platform for Ecomm Merchants of Any Size

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Signifyd Pricing, Features, Reviews and Alternatives

Signifyd product overview

What is Signifyd?

Signifyd’s Commerce Protection Platform instantly recognizes the ‘who’ behind every transaction, enabling merchants to streamline customer experiences and grow fearlessly.

Key benefits of using Signifyd

1) Protect Revenue: Shopper knowledge is power. Signifyd helps merchants approve 5-7% more orders on average.

2) Trust Customers: 98% of online purchases that are made today are made by consumers previously seen across the Commerce Network™. Harness our global network to create seamless customer experiences while eliminating fraud and abuse.

3) Grow Fearlessly: Signifyd’s 100 percent financial guarantee against fraud and abuse gives you the confidence to automate payments at scale.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Documentation
Webinars

Signifyd pricing information

Value for money

4.6

/5

55

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Signifyd features

Functionality

4.6

/5

55

Total features

52

4 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
API
Third Party Integrations
Reporting/Analytics
Compliance Management
Alerts/Notifications
Real Time Reporting

Functionality contenders

Signifyd users reviews

Overall Rating

4.7

/5

55

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.22/10
Rating distribution

5

4

3

2

1

44

6

4

0

1

Pros
The software is really easy to use. It has a lot of tolls to help you understand it better and the best part is, you fell really confident selling your products online.

CG

Carmen G.

Provides greater confidence in fulfilling orders for new customers. Dashboard provides a good overview with the opportunity to view cases in more detail if required.

TH

Tiffany H.

Our overall experience has been great, the support has been outstanding.

KP

Karin P.

Cons
It can be somewhat difficult to get them to approve a transaction that they have flagged as fraudulent.

AJ

Amanda J.

The time given to submit a dispute through Signifyd is extremely short. We have missed a deadline to submit by 1 day due to the dispute not being in our mailbox until it was too late.

SB

Spencer B.

Prior to implementing Signifyd we had two expensive fraudulent orders which were worth AU$900 each.
AvatarImg

Matthew v.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Say goodbye to Chargebacks

Reviewed 3 years ago

Overall it has saved us thousands of dollars and the team has reembursed us a number of times already for chargebacks on orders they approved. Highly recommend for any US eCommerce vendor.

Pros

Absolutely great product. Before Signifyd we would have major chargebacks on large purchases every month or so which meant we were out on both the merchandise and the money. We didn't have a way of fighting it and we were losing a lot of money. The system integrated easily with Magento, their fee is minimal , their determination is subject to your input, even if the software flagged something as Fraud you can appeal and a human will check and can override the system. It seemlessly updates the orders in Magento with the decision or the revision of whether an item is fraud or not. Really really great.

Cons

We had a lot of custom checkout methods that were getting flagged and the process of getting Signifyd to ignore them was not simple, it required changing the code rather than just a configuration.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy customer for 5 years

Reviewed 3 years ago

We do not need to dedicate resources to fraud management. We can leave this to Signifyd and trust the outcome of their decisions.

Pros

The software has been stable and trustworthy for the past 5 years

Cons

The actual software algorithm is not clear on how competitively differentiated it is from others in the market

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Good idea and review but a bit pricey and leaves coverage gaps

Reviewed 2 years ago

generally good idea but gaps in coverage (what is reimbursable) and claim time frame can be greatly improved.

Pros

fraud/customer review. quickness of reimbursement once approved

Cons

leaves gaps in what is "reimbursable" and the window to submit a claim is ridiculous. Needs to be 30 day claim period, not 7.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Signifyd Review

Reviewed a year ago

As mentioned before. This system is a game-changer. It saves time and provides us with a level of comfort for all orders reviewed.

Pros

We've been using the product since 2016. As I recall, the implementation was quick and painless. The team at Signifyd guided us through the entire process. The software is a game-changer. I utilize it as a first pass. Then review any and all orders in the declined phase. We resubmit many of those orders for a manual secondary review by the Signifyd staff. The turnaround time for the secondary reviews is extremely fast and the decisions are well documented.

Cons

The only immediate downfall I can think of is the inability to keep internal notes for declined orders. We use a secondary system to capture notes about the declined orders and actions taken after our final review is completed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great and easy to use

Reviewed 2 years ago

It has saved us so much time scrutinizing orders. We can just take care of fulfilling and not worry about if an order is fraud or not. This also helps us be less confrontational with customers on orders that look suspicious. Many are, in fact, fine.

Pros

The approval rate is very high. Since they only get paid on orders they approve, they have an incentive to approve as many as possible. This has lead to us being able to take orders that were risky that we wouldn't have normally taken without an increase in our fraudulent order rate.

Cons

You only have 7 days to report a chargeback for reimbursement. For a small company, sometimes it's hard to get the reimbursement filed when you have multiple fires that need putting out during the busiest seasons.

Signifyd FAQs and common questions

Q. What type of pricing plans does Signifyd offer?

Signifyd has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Signifyd?

Signifyd has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Signifyd support?

Signifyd supports the following languages:
English


Q. Does Signifyd offer an API?

Yes, Signifyd has an API available for use.


Q. What other apps does Signifyd integrate with?

Signifyd integrates with the following applications:
Authorize.Net, Adyen, Adobe Commerce, PayPal, Worldpay, Refersion, NetSuite, Stripe, Miva, Braintree, VTEX, BigCommerce, Shopify


Q. What level of support does Signifyd offer?

Signifyd offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum, 24/7 (Live rep)

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