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LendingPad

Loan origination system for mortgage brokers and lenders

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LendingPad Pricing, Features, Reviews and Alternatives

LendingPad product overview

What is LendingPad?

LendingPad is an innovative, secure & powerful cloud-based mortgage loan origination system (LOS) created by mortgage banking professionals to optimize the complex loan origination process today. LendingPad is endorsed by NAMB, AIME, an MBA member, and a winner of the 2019 HW's Tech100 award. Designed for bankers and brokers alike, it is fully integrated with vendors, offers the ability to customize, intuitive UI, easy setup, multi-user same-file edits, and real-time loan pushed updates.

Key benefits of using LendingPad

  • Manage compliance with LendingPad licensing compliance configuration and standard compliance rules, and ensure data is protected with security measures including SSAE16 reports.

  • Control day-to-day tasks and processes with customizable workflows, forms, and business logic which can be configured to fit the needs of individuals and teams.

  • Access a large number of service providers and third party partners such as lead providers or secondary market investors through the LendingPad network which can be accessed by all users of LendingPad.

  • Benefit from real-time connection to lead providers, campaign management tools, loan tracking, and real-time loan pushed updates through the LendingPad system.

  • Gain insight into business metrics with customizable, real-time reporting and dashboards for an at-a-glance overview of all channels.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Chat
    Knowledge Base

    Training options

    Webinars
    In Person
    Documentation
    Live Online
    Videos

    LendingPad pricing information

    Value for money

    4.5

    /5

    36

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    LendingPad features

    Functionality

    4.3

    /5

    36
    Total Features46 3 categories

    Most valued features by users

    API
    Third Party Integrations
    Compliance Management
    Workflow Management
    Audit Trail
    Real Time Reporting
    Contact Management
    Promissory Notes

    Functionality contenders

    LendingPad users reviews

    Overall rating

    4.4

    /5

    36

    Positive reviews

    86%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.82/10
    Rating distribution

    5

    4

    3

    2

    1

    22

    9

    3

    0

    2

    Pros
    Overall has been very good and anticipating a great working system for all aspects of the loan process. So far, love it and just anxious to finish learning and setting all up.

    CS

    Chris S.

    I love the fact that the system is web-based system. It is super easy to use and the support is awesome.

    MH

    Melinda H.

    Great experinece, not to many issues at all - if I have any at all the chat is very responsive.

    JV

    Justin V.

    Cons
    And because I asked, they cancelled my service and took my data and refused to give it back without an extra fee of over $1,000 to get my own data back, even thought i did not give permission.

    BB

    Bela B.

    Staff seems not to know their own system and has bad attitude. I even had one staff member intentionally terminate my chat while trying to get a setup question answered.

    SB

    Steven B.

    I'm also receiving feedback on the application from my borrowers. They find the application a little confusing.

    SO

    Steve O.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Loving so far and still in Trial period!

    Reviewed 7 months ago

    Overall has been very good and anticipating a great working system for all aspects of the loan process. So far, love it and just anxious to finish learning and setting all up.

    Pros

    Easy to read and change themes for visual, integrates with different programs currently and adding more for ease. Love that Contacts are able to imported, DU/LP a since now, MCR reporting to be such a easy process now instead of creating spreadsheets, etc.. The list goes on...

    Cons

    1. Subject line when sending from system but, know it is being worked on. 2. Loan/File numbers automatically created but, cannot change format at the moment to my system (YY,MM,DD,...). This would allow a more streamed process of importing files, etc. Just trying to adjust to a new system and set up templates, etc. Once all is set up and also integrates w/ Jungo and Optimal Blue .. it will be awesome and save so much time!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    My experience with Lending Pad

    Reviewed 4 months ago

    I am very pleased I made the move a couple years ago!

    Pros

    Lending Pad is very easy to use and manage compared to my prior LOS by Ellie Mae used for too many years. Integration to Lending Pad was not a difficult process. I create custom forms to be efficient and was able to also do this when I transferred to Lending Pad. Also. being able for more than one person to work on a loan file in the office or remotely was a big plus for me!

    Cons

    An LOS is an evolving program. I do not have complaints and make suggestions as needed.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Good if and when they step up their support game

    Reviewed 6 months ago

    Needs to be more user-friendly, not very intuitive and you will need a good bit of training/setup to get going to full functionality. Simple things like bulk uploads of files need to be implemented because uploading your old files one at a time then the need to go into each file and set the LO as the correct person in charge of each loan is very time consuming then the lack of support when I needed them caused me to switch to one of their competitors (Arive). Zero response from billing department so be cautious of paying this for the full year because they will ghost you and do not offer any money back guarantee or even partial refund.

    Pros

    Some good features overall if you can get the support in a timely fashion to utilize them. Their ideas are good in general and tools can be helpful if you can either figure it out yourself or have the patience to wait for days for answers to simple requests.

    Cons

    I wanted to love LendingPad because it has some good functionality and the ideas they have implemented seem good on the surface, then there is the issue of submitting support tickets and them being prematurely closed when the solution to your problem is not provided. They took my money and ran and when it came down to having a simple conversation about my issues nobody was there to pick up the phone when you call, ever. Why have a phone number when you are not willing to speak to your customers. Multiple support tickets were closed without us having a resolution so it appears they really need to hire a lot more employees to manage their support tickets in a timely fashion

    Vendor response

    Mr. Carson, Our "phone" support is performed via pre-scheduled screen share in order for us to service all clients efficiently. You had also shared your credentials with a non-paying user which is not permitted according to our licensing terms. We are sorry that you did not have a good experience with support and will use this feedback to continue to improve our service.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    I did not think it was possible.

    Reviewed 2 years ago

    Brilliant

    Pros

    The number one plus about LP is the cloud technology and ability to work anywhere with decent internet. I was skeptical about coming from deep-pocket lenders to choosing a solution for my own shop. I priced out Encompass the "gold standard" of LOS systems with its own set of quirks and problems. Over $100,000 for the scale needed to do the numbers that we want and that is in the first 18 months. Deployment...

    Cons

    There are only a couple and the team is working daily on new tech. We would like to see an app. The ability to have the client upload from a phone directly to the loan file. Additionally PRICING we need everyone to play ball and have a universal pricing formula so the guys and galls at LP don't need 6 months for each engine. As a broker I would like to have the ability to see pricing from all of our lenders in one dashboard for a specific client. These are not cons they are just wants!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    My overall

    Reviewed 6 months ago

    The overall experience has been great. I love the software it is easy to use once you get used to finding what you are looking for. There is room for improvements as with any other software.

    Pros

    I like that the software is web-based, this has our company security a little easier to handle.

    Cons

    There is no way to fully customize or add any features to the system. Adding in contacts for lenders has to be done by the software company versus doing it yourself. The customer chat box is great BUT it should be moveable to where you can access it as you try to follow the tech support instructions. There are add-ons with outside software vs LendingPad upgrades (CRM, Pricing, etc) It is sometimes a little longer to get support when you need a quick answer and there is no support phone number. Printing forms should be easier and accessible to all users. The customer link needs improvement and allows them to upload documents.

    LendingPad FAQs and common questions

    LendingPad has the following pricing plans:
    Pricing model: Subscription


    LendingPad has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    LendingPad supports the following languages:
    English


    LendingPad supports the following devices:
    Android, iPhone, iPad


    Yes, LendingPad has an API available for use.


    LendingPad integrates with the following applications:
    LendingQB, Floify, BNTouch, Zapier, Shape


    LendingPad offers the following support options:
    Email/Help Desk, Phone Support, Chat, Knowledge Base

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