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NorthStar
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service is at the heart of everything we do.
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NorthStar - 2026 Pricing, Features, Reviews & Alternatives
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NorthStar overview
What is NorthStar?
You need a customer service software that works with your unique billing strategy, and you’re probably thinking it’s going to cost you. In fact, most small- to medium-sized utility administrators think a state-of-the-art customer information and billing software is big-city expensive.
But, NorthStar is different. We’ll give you everything you want, even the modifications that big utilities have, at a fraction of the cost. How can we do that? We’ve been in the utilities customer service and billing software business for over 45 years, and we’ve built NorthStar to tackle any challenging billing scenario you can think of, even complicated, deregulated markets and alternative energy sources. NorthStar will tailor a solution that provides the best experience for your customers and keeps your employees performing at peak efficiency. It’s time you experience the power of NorthStar.
Key benefits of using NorthStar
• configurable customer information and billing software
• CIS that makes billing easy: in person, by mail, or online
• automate repetitive processes to streamline operations
and maximize efficiency
• generate data to help make informed decisions
NorthStar mCare
• optimize field staff order assignments to increase work
productivity
• reduce overhead costs of manual, paper-based
dispatching and data entry
• maximize workloads and staff schedules
• improve field staff safety and security with real-time
visibility and statuses
• shorten response times and keep customer
satisfaction high
NorthStar Cloud
• house your applications in a modern technology
architecture
• access data through a browser-based interface
accessible anytime, anywhere, and on any device
• improve your application's performance with
database management and maintenance
• free up your IT personnel for other priority tasks
NorthStar and SilverBlaze
• available anytime, anywhere, and on any device
• give customers control over their accounts
• show customers time of use data to help them
control their utility consumption
• offer paperless billing to improve collection cycle
• streamline operations and allow CSRs to handle
other high priority tasks
• initiate move-ins, move-outs, transfers and so much
more.
Starting price
Alternatives
with better value for money
NorthStar’s user interface
NorthStar reviews
Overall rating
4.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8/10
5
4
3
2
1
0
2
0
0
0
NorthStar's key features
Most critical features, based on insights from NorthStar users:
All NorthStar features
Features rating:
NorthStar alternatives
NorthStar
Starting from
No pricing info
El Dorado Utility Billing
Starting from
1295
One-time payment
Banyon Utility Billing
Starting from
1995
One-time payment
CIS Utility Billing
Starting from
0.35
Per month
NorthStar integrations (5)
Top integrations
NorthStar support options
Typical customers
Platforms supported
Support options
Training options
NorthStar FAQs
NorthStar has the following typical customers:
Small Business
These products have better value for money
Q. What languages does NorthStar support?
NorthStar supports the following languages:
English
Q. Does NorthStar offer an API?
No, NorthStar does not have an API available.
Q. What level of support does NorthStar offer?
NorthStar offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support