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Retain Logo

Engage customers before they reach collections

Table of Contents

Retain - 2026 Pricing, Features, Reviews & Alternatives

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Retain overview

What is Retain?

Retain by TrueML is a scalable digital delivery tool that automates customer engagement, optimizes digital communication, and reduces operational costs of small businesses. With Retain, businesses can recover more, reduce churn rates, and maintain brand consistency. Retain's patented optimization engine is powered by analyzing engagement data from millions of customers, achieving dynamic optimization for customer engagement in the channel and time they prefer. Clients can also customize Retain for their specific needs and implement email strategies effortlessly. Retain is an all-in-one solution within clients' reach; the team delivers Retain pre-configured for quick onboarding, no-messy migration and project resources necessary.

Starting price


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with better value for money

Retain’s user interface

Ease of use rating:

Retain reviews

Overall rating

5.0

/5

2

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

2

0

0

0

0

Retain's key features

Most critical features, based on insights from Retain users:

Compliance management
Real-Time reporting
Automated notices
Real-Time analytics
Email management
On-Demand communications

All Retain features

Features rating:

Template management
Voice mail
SMS messaging
Reporting/Analytics
Reporting & statistics
Real-Time data
Personalization
Multi-Channel communication
Monitoring
Interaction tracking
Feedback management
Event triggered actions
Engagement tracking
Customizable templates
Customizable reports
Customizable fields
Customizable branding
Customer experience management
Communication management
Campaign management
API
Activity tracking
Activity dashboard

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Retain support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk

Retain FAQs

Q. Who are the typical users of Retain?

Retain has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Retain support?

Retain supports the following languages:
English


Q. Does Retain offer an API?

Yes, Retain has an API available for use.


Q. What level of support does Retain offer?

Retain offers the following support options:
Email/Help Desk

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