Messenger Communication Platform Pricing, Features, Reviews & Comparison of Alternatives

Messenger Communication Platform

Customer Communication Platform to increase your CSAT

4.6/5 (5 reviews)

Messenger Communication Platform overview

What is Messenger Communication Platform?

MessengerPeople's Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through a live chat ticketing system. The software integrates with Facebook Messenger, WhatsApp, Apple Business Chat, Viber, and Telegram to offer a one on one problem solving and general inquiry database. Additionally, the system comes with customer profiles, which saves and stores information such as personal contact details, chat history, and common inquiries to provide employees with relevant information when assisting a customer.

The Messenger Communication platform comes with an alert and notifications system that can notify users via their mobile device or email. The feature allows users to set their notification preferences to include general reminders for meetings and appointments to receive alerts when invoices have been received. The system also comes with an option to include chatblocks and a chatbot builder to improve customer services workflows with preset answers for commonly asked questions.

The software is available on any web browser and can be accessed through IPhone and Android devices.
www.messengerpeople.com

Pricing

Starting from
$109/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Brazil, Europe, Germany, India, Latin America

Supported languages

English
Messenger Communication Platform screenshot: Chat display to assist customers with inquiries such as hotel recommendationsMessenger Communication Platform | MessengerPeopleMessenger Communication Platform screenshot: Chatblocks feature to automatically provide a welcome message before an agent begins the conversationMessenger Communication Platform screenshot: User profile page to store information on a customer

Messenger Communication Platform reviews

Excellent
3

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.2
  4.4
  4.7
Thaddeus Greear

Good for musicians

Used daily for 1-2 years
Reviewed 2019-10-04
Review Source: Capterra

Pros
Able to connect to Facebook users and sms messages

Cons
Some security issues but good overall highly recommended

Response from MessengerPeople


Hi Mr. Greear,
Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence.
We wish you continued success with our platform.
Best regards,
Your MessengerPeople team

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Alba Vazquez

Messenger communication

Used daily for 2+ years
Reviewed 2020-01-07
Review Source: Capterra

My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients

Pros
I like that this software it’s easy to use, and up to date

Cons
I’m still experimenting using this software so at this moment I can’t say what I liked the least.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Ollie Parkes

Brilliant Platform

Used daily for 6-12 months
Reviewed 2019-10-08
Review Source: Capterra

Pros
The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.

Cons
The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christoph Burtscher

Good product

Used daily for less than 6 months
Reviewed 2019-12-13
Review Source: Capterra

Pros
It makes it possible that we can still use whatsapp as a company

Cons
The cases, when it's not intuitive, when it's not self explaining and you switch from account to Mia to settings to notify settings and you don't really understand how everything corresponds with each other.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Daniel Gruber

The best Messenger Platform that we ever used

Used daily for 6-12 months
Reviewed 2019-09-05
Review Source: Capterra

Pros
- easy to use - very quick implementations - very modern - very fast for customers to react

Cons
- there is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Messenger Communication Platform pricing

Starting from
$109/month
Pricing options
Free trial
Subscription
View Pricing Plans

We offer differnt packages for your needs. The Messenger Communication Platform is already available for a monthly subscription fee of $109. Additional features can be purchased on a monthly subscription basis including:
- Additional chat answers
- Additional Agents
- Additional Channels

Messenger Communication Platform features

API
Automatic Notifications
Reminders
Surveys & Feedback

Activity Dashboard (240 other apps)
Activity Tracking (177 other apps)
CRM Integration (141 other apps)
Calendar Management (189 other apps)
Custom Fields (154 other apps)
Customer Database (167 other apps)
Customizable Branding (215 other apps)
Customizable Reporting (175 other apps)
Customizable Templates (188 other apps)
Data Import/Export (192 other apps)
Electronic Payments (147 other apps)
Email Integration (203 other apps)
Real Time Data (141 other apps)
Reporting & Statistics (261 other apps)
Social Media Integration (184 other apps)
Third Party Integration (238 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Messenger Communication Platform

Key features of Messenger Communication Platform

  • Calendar/Reminder System
  • Chat / Messaging
  • Churn Management
  • Internal Chat Integration
  • Live Chat
  • Marketing Automation Integration
  • On-Demand Communications
  • Personalization
  • Reporting/Analytics
  • Support Ticketing
  • Video Content
  • Virtual Assistant
View All Features