Customer Communication Platform to increase your CSAT
4.6/5 (5 reviews)
Pros
Able to connect to Facebook users and sms messages
Cons
Some security issues but good overall highly recommended
Hi Mr. Greear,
Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence.
We wish you continued success with our platform.
Best regards,
Your MessengerPeople team
Rating breakdown
Likelihood to recommend: 10/10
My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients
Pros
I like that this software it’s easy to use, and up to date
Cons
I’m still experimenting using this software so at this moment I can’t say what I liked the least.
Rating breakdown
Likelihood to recommend: 10/10
Pros
The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.
Cons
The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.
Rating breakdown
Likelihood to recommend: 10/10
Pros
It makes it possible that we can still use whatsapp as a company
Cons
The cases, when it's not intuitive, when it's not self explaining and you switch from account to Mia to settings to notify settings and you don't really understand how everything corresponds with each other.
Rating breakdown
Likelihood to recommend: 7/10
Pros
- easy to use
- very quick implementations
- very modern
- very fast for customers to react
Cons
- there is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours
Rating breakdown
Likelihood to recommend: 10/10
We offer differnt packages for your needs. The Messenger Communication Platform is already available for a monthly subscription fee of $109. Additional features can be purchased on a monthly subscription basis including:
- Additional chat answers
- Additional Agents
- Additional Channels
Australia (English)
Canada (English)
Deutschland (Deutsch)
España (español)
France (français)
Ireland (English)
México (español)
Nederland (Nederlands)
New Zealand (English)
Österreich (Deutsch)
Portugual (Português)
Singapore (English)
South Africa (English)
United Kingdom (English)