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Sinch Engage

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Sinch Engage Pricing, Features, Reviews and Alternatives

Sinch Engage FAQs

Q. What type of pricing plans does Sinch Engage offer?

Sinch Engage has the following pricing plans:
Starting from: €199.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Sinch Engage?

Sinch Engage has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Sinch Engage support?

Sinch Engage supports the following languages:
English, German, Italian, Portuguese, Spanish


Q. Does Sinch Engage support mobile devices?

Sinch Engage supports the following devices:
Android, iPad, iPhone


Q. Does Sinch Engage offer an API?

Yes, Sinch Engage has an API available for use.


Q. What other apps does Sinch Engage integrate with?

Sinch Engage integrates with the following applications:
Telegram, Viber, WhatsApp, Meta for Business, Instagram


Q. What level of support does Sinch Engage offer?

Sinch Engage offers the following support options:
Email/Help Desk, Phone Support, Chat, 24/7 (Live rep), Knowledge Base

Sinch Engage product overview

Price starts from

199

Per month

Per Feature

What is Sinch Engage?

Sinch Engage (previouosly known as Messenger People) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. With our platform, you can:

Key benefits of using Sinch Engage

- Take full control of your customer conversations from one single inbox.
- Send personalized and targeted notifications, news and promos directly to the lock screen of your users.
- Create dialog flows with smooth handover to your agents with our intuitive drag-and-drop chatbot builder
- Automate simple FAQs, but also advanced conversation flows to save your business time and resources.
- Our cloud-based platform lets you get started immediately. No coding skills needed.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Chat
24/7 (Live rep)
Knowledge Base

Training options

Live Online
Webinars
Documentation
Videos

Not sure about Sinch Engage? Compare it with a popular alternative

Starting from

199

Per month

Per Feature

Free plan
Free trial
Pricing range

Starting from

15

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Sinch Engage pricing information

Value for money

4.3

/5

44

Starting from

199

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Sinch Engage features

Functionality

4.1

/5

44

Total features

38

3 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Contact Management
Customer Database

Functionality contenders

Sinch Engage users reviews

Overall Rating

4.4

/5

44

Positive reviews

82

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.09/10
Rating distribution

5

4

3

2

1

24

12

8

0

0

Pros
The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT.
My overall experience with the software so far is good, I like how easy it is to use.
The processes are easy to understand and apply. The integration with WhatsApp is just perfect.
Cons
It is really annoying to check every ten minutes if I am still loged in. Many times I missed a messages because of that or I read them with delay.
That sometimes suddenly stops working and you have to refresh the website many times in order to work in a smooth way.
There are no metrics related to agents but only to the whole team. If you want/need metrics agent base, you need to use the API.

Overall rating contenders

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Rocio C.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Simplify communications with your customers

Reviewed 2 years ago

Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time.

Pros

It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.

Cons

At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication.

NJ
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Nisha J.

Mental Health Care, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy to use product with excellent Account Management

Reviewed 2 years ago
Pros

Ease of use - extremely 'clean' user interface. This is important for our users as they are on multiple platforms through out their work day and while they are tackling world problems, when the system we provide is easy to use, it reduces from their workload. The software is fast too, unlike other programs I have worked on. The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT! [SENSITIVE CONTENT] is always so empathetic, understanding, prompt, proactive and very kind... she is professionally friendly and really knows how to diffuse a situation and works from a space of wanting to help - which I greatly appreciate.

Cons

Agents being available on multiple channels - currently there is a glitch with this and I have been talking to the AM about this. This is a needed feature and can easily be a dealbreaker. Though the IT team mentioned this is not a feature yet and this will need to be developed, I can see this some times works and some times doesn't. Therefore there is a glitch in the system. The second is about the chat bot building. For someone who doesnt have technical background, the self-help chatbot guides are dry, boring and seem complicated. If there could be short videos on this, it would be very helpful!

GW
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Georgia W.

Marketing and Advertising, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great platform but not simple to set up/use - lacks Telegram employees/customer service

Reviewed 2 years ago

[SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise. It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.

Pros

The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.

Cons

Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein. We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.

RV
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Roberto V.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Messenging for support guests it's easier now

Reviewed 2 years ago
Pros

With a small icons on the footer website, we got greater feautures to chat with guests asking for support. The chatbot and other features to automaticly replay in case of agent absence is strategic for our buisness which works in direct customer relatione chats only seasonally-

Cons

A back-and user manual or a support team speaking and writing italian will be much appreciated. It has happened that FB and IG connection process previosly actvivated failed for unknown reasons but no allert was advised (?)

AR
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Verified reviewer

Insurance, 1,001-5,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One software for all

Reviewed 3 years ago

It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.

Pros

The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.

Cons

Nothing much, maybe the pricing because it's expensive but I think the features answers it all.

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