This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Messenger Communication Platform Logo

Messenger Communication Platform

Customer Communication Platform to increase your CSAT

see alternatives

Messenger Communication Platform Pricing, Features, Reviews and Alternatives

Messenger Communication Platform product overview

Price starts from

49

Per month

Per Feature

What is Messenger Communication Platform?

MessengerPeople's Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through a live chat ticketing system. The software integrates with Facebook Messenger, WhatsApp, Apple Business Chat, Viber, and Telegram to offer a one on one problem solving and general inquiry database. Additionally, the system comes with customer profiles, which saves and stores information such as personal contact details, chat history, and common inquiries to provide employees with relevant information when assisting a customer.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Chat

Training options

Live Online
Webinars
Documentation
Videos

Messenger Communication Platform pricing information

Value for money

4.4

/5

18

Starting from

49

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Messenger Communication Platform features

Functionality

4.2

/5

18

Total features

39

3 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Third Party Integrations
Alerts/Notifications
Data Import/Export
Customer Database
Contact Management

Functionality contenders

Messenger Communication Platform users reviews

Overall Rating

4.4

/5

18

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.61/10
Rating distribution

5

4

3

2

1

10

6

2

0

0

Pros
My overall experience with the software so far is good, I like how easy it is to use.

AV

Alba V.

The processes are easy to understand and apply. The integration with WhatsApp is just perfect.

GM

Giulietta M.

I like that this software it’s easy to use, and up to date.

AV

Alba V.

Cons
At the moment I have no requests for future developments.

GM

Giulietta M.

There are no metrics related to agents but only to the whole team. If you want/need metrics agent base, you need to use the API.

DB

Daniele B.

There is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours.

DG

Daniel G.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Good for musicians

Reviewed 3 years ago
Pros

Able to connect to Facebook users and sms messages

Cons

Some security issues but good overall highly recommended

Vendor response

Hi Mr. Greear, Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence. We wish you continued success with our platform. Best regards, Your MessengerPeople team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

One software for all

Reviewed a year ago

It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.

Pros

The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.

Cons

Nothing much, maybe the pricing because it's expensive but I think the features answers it all.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

É um aplicativo pesado, lento e as vezes complicado de usar no entanto seguro.

Reviewed 9 months ago

Eu uso a plataforma messenger para vender roupas, sapatos entre outos produtos. Porém sinto muita falta de puder fazer uma chamada em grupo com os meus/minhas clientes sem gastar muita mega de internet.

Pros

Me dá acesso à venda dos meus produtos, por que tem muitas pessoas que usam o palicativo.

Cons

É um aplicativo que exige muita carga de rede wi-fi, não é económico e também precisa ser atualizado.

Showing original review in Portuguese. See translation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simply an awesome product

Reviewed a year ago

I find messenger the simplest form of communication that connects people and businesses globally.

Pros

I like the fact that the product is fast, quick, and easy to use. It also has features anyone can use however the little knowledge they have.

Cons

It does not enable one to attach/share files. well I am hoping this has changed though

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Messenger communication

Reviewed 2 years ago

My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients

Pros

I like that this software it’s easy to use, and up to date

Cons

I’m still experimenting using this software so at this moment I can’t say what I liked the least.

Messenger Communication Platform FAQs and common questions

Q. What type of pricing plans does Messenger Communication Platform offer?

Messenger Communication Platform has the following pricing plans:
Starting from: €49.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Messenger Communication Platform?

Messenger Communication Platform has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Messenger Communication Platform support?

Messenger Communication Platform supports the following languages:
English, French, German, Italian, Portuguese, Spanish


Q. Does Messenger Communication Platform support mobile devices?

Messenger Communication Platform supports the following devices:
Android, iPad, iPhone


Q. Does Messenger Communication Platform offer an API?

Yes, Messenger Communication Platform has an API available for use.


Q. What other apps does Messenger Communication Platform integrate with?

Messenger Communication Platform integrates with the following applications:
Telegram, Viber, WhatsApp, Meta for Business, Instagram


Q. What level of support does Messenger Communication Platform offer?

Messenger Communication Platform offers the following support options:
Email/Help Desk, Phone Support, Chat

Common Messenger Communication Platform comparisons

Related categories