Messenger Communication Platform Pricing, Features, Reviews &amp; Comparison of Alternatives

4.5

Based on 2,271 user ratings

CRM software that helps you sell smarter, better, faster.

4.2

Based on 4,706 user ratings

Online helpdesk system and customer service software

4.5

Based on 2,228 user ratings

Qualtrics CustomerXM

Customer experience management (CXM) platform

4.7

Based on 215 user ratings

Thaddeus Greear

Industry: Music

Company size: 1-10

Good for musicians

Used daily for 1-2 years

Reviewed 2019-10-04

Review Source: Capterra

Pros
Able to connect to Facebook users and sms messages

Cons
Some security issues but good overall highly recommended

Response from MessengerPeople

Hi Mr. Greear,
Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence.
We wish you continued success with our platform.
Best regards,
Your MessengerPeople team

Rating breakdown

Ease of use

Features

Likelihood to recommend: 10/10

Alba Vazquez

Industry: Hospital & Health Care

Company size: 201-500

Messenger communication

Used daily for 2+ years

Reviewed 2020-01-07

Review Source: Capterra

My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients

Pros
I like that this software it’s easy to use, and up to date

Cons
I’m still experimenting using this software so at this moment I can’t say what I liked the least.

Rating breakdown

Ease of use

Features

Likelihood to recommend: 10/10

Shenda Maliti

Industry: Mining & Metals

Company size: 10001+

Messenger is a platform within a platform

Used daily for 1-2 years

Reviewed 2020-12-30

Review Source: Capterra

Was great. Messages were sent and received fast & quick!

Pros
You can create multiple groups all at the same time. Have multiple conversations going. You can also change your status interchangeable available/ in-available etc..

Cons
Grousing are not well organized.. easy to mix up groups unless this has changed. No ability to attach / share files unless this has cashed.

Rating breakdown

Ease of use

Features

Likelihood to recommend: 3/10

Ollie Parkes

Industry: Health, Wellness and Fitness

Company size: 1001-5000

Brilliant Platform

Used daily for 6-12 months

Reviewed 2019-10-08

Review Source: Capterra

Pros
The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.

Cons
The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.

Rating breakdown

Value for money

Ease of use

Features

Customer support

Likelihood to recommend: 10/10

Daniel Gruber

Industry: Food & Beverages

Company size: 11-50

The best Messenger Platform that we ever used

Used daily for 6-12 months

Reviewed 2019-09-05

Review Source: Capterra

Pros
- easy to use - very quick implementations - very modern - very fast for customers to react

Cons
- there is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours

Rating breakdown

Value for money

Ease of use

Features

Customer support

Likelihood to recommend: 10/10

User recommendation

8.4/10

Based on 9 user reviews

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8.8/10

Based on 1,761 user reviews

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8.7/10

Based on 1,984 user reviews

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7.9/10

Based on 3,945 user reviews

Qualtrics CustomerXM

Customer experience management (CXM) platform

9.1/10

Based on 181 user reviews

Messenger Communication Platform pricing

Starting from

$539/month

Pricing options

Subscription

Free trial

View Pricing Plans

We offer differnt packages for your needs. The Messenger Communication Platform is already available for a monthly subscription fee of $539. Additional features can be purchased on a monthly subscription basis including:
- Additional chat answers
- Additional Agents
- Additional Channels

Value for money

4.7/5

Based on 6 user ratings

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4.3

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4.4

Based on 1,775 user ratings

4.4

Based on 1,585 user ratings

ReminderCall.com

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4.8

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Messenger Communication Platform features

API

Automatic Notifications

Contact Management

Reminders

Surveys & Feedback

Activity Dashboard (326 other apps)

Activity Tracking (207 other apps)

Calendar Management (220 other apps)

Custom Fields (166 other apps)

Customer Database (211 other apps)

Customizable Branding (262 other apps)

Customizable Reporting (195 other apps)

Customizable Templates (222 other apps)

Data Import/Export (244 other apps)

Electronic Payments (181 other apps)

Email Integration (231 other apps)

Real Time Reporting (161 other apps)

Reporting & Statistics (347 other apps)

Social Media Integration (208 other apps)

Third Party Integration (330 other apps)

Features

4.1/5

Based on 9 user ratings

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4.2

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4.3

Based on 2,133 user ratings

4.3

Based on 1,974 user ratings

Qualtrics CustomerXM

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4.6

Based on 215 user ratings

Security and privacy

Encryption

Encryption of sensitive data at rest

HTTPS for all pages

Access control

Multi-factor authentication options

This will ask you to sign in with LinkedIn

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