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Messenger Communication Platform Pricing, Features, Reviews and Alternatives
Messenger Communication Platform product overview
What is Messenger Communication Platform?
MessengerPeople's Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through a live chat ticketing system. The software integrates with Facebook Messenger, WhatsApp, Apple Business Chat, Viber, and Telegram to offer a one on one problem solving and general inquiry database. Additionally, the system comes with customer profiles, which saves and stores information such as personal contact details, chat history, and common inquiries to provide employees with relevant information when assisting a customer.
Typical customers
Platforms supported
Support options
Training options
Messenger Communication Platform pricing information
Messenger Communication Platform features
Messenger Communication Platform users reviews
Overall Rating
4.4
/5
18
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.61/10
5
4
3
2
1
10
6
2
0
0
AV
Alba V.
GM
Giulietta M.
AV
Alba V.
GM
Giulietta M.
DB
Daniele B.
DG
Daniel G.
Thaddeus G.
Verified reviewer
Music, 1-10 employees
Used daily for 1-2 years
Review source
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Able to connect to Facebook users and sms messages
Some security issues but good overall highly recommended
Hi Mr. Greear, Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence. We wish you continued success with our platform. Best regards, Your MessengerPeople team
Anonymous Reviewer
Verified reviewer
Insurance, 1,001-5,000 employees
Used weekly for less than 6 months
Review source
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It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.
The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.
Nothing much, maybe the pricing because it's expensive but I think the features answers it all.
Catia M.
Media Production, 1-10 employees
Used daily for 2+ years
Review source
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Eu uso a plataforma messenger para vender roupas, sapatos entre outos produtos. Porém sinto muita falta de puder fazer uma chamada em grupo com os meus/minhas clientes sem gastar muita mega de internet.
Me dá acesso à venda dos meus produtos, por que tem muitas pessoas que usam o palicativo.
É um aplicativo que exige muita carga de rede wi-fi, não é económico e também precisa ser atualizado.
Showing original review in Portuguese. See translation
Edna O.
Verified reviewer
Building Materials, 1-10 employees
Used daily for 2+ years
Review source
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I find messenger the simplest form of communication that connects people and businesses globally.
I like the fact that the product is fast, quick, and easy to use. It also has features anyone can use however the little knowledge they have.
It does not enable one to attach/share files. well I am hoping this has changed though
Alba V.
Hospital & Health Care, 201-500 employees
Used daily for 2+ years
Review source
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My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients
I like that this software it’s easy to use, and up to date
I’m still experimenting using this software so at this moment I can’t say what I liked the least.
Messenger Communication Platform FAQs and common questions
Q. What type of pricing plans does Messenger Communication Platform offer?
Messenger Communication Platform has the following pricing plans:
Starting from: €49.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Messenger Communication Platform?
Messenger Communication Platform has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Messenger Communication Platform support?
Messenger Communication Platform supports the following languages:
English, French, German, Italian, Portuguese, Spanish
Q. Does Messenger Communication Platform support mobile devices?
Messenger Communication Platform supports the following devices:
Android, iPad, iPhone
Q. Does Messenger Communication Platform offer an API?
Yes, Messenger Communication Platform has an API available for use.
Q. What other apps does Messenger Communication Platform integrate with?
Messenger Communication Platform integrates with the following applications:
Telegram, Viber, WhatsApp, Meta for Business, Instagram
Q. What level of support does Messenger Communication Platform offer?
Messenger Communication Platform offers the following support options:
Email/Help Desk, Phone Support, Chat
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