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Sinch Engage Pricing, Features, Reviews and Alternatives
Sinch Engage FAQs
Q. Who are the typical users of Sinch Engage?
Q. What languages does Sinch Engage support?
Q. Does Sinch Engage support mobile devices?
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Sinch Engage product overview
What is Sinch Engage?
Sinch Engage (previouosly known as Messenger Communication Platform) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. With our platform, you can resolve incoming customer inquiries and upgrade your marketing campaigns over one central platform with an intuitive interface and automation options using our simple drag & drop chatbot builder. Start reducing support costs, raise productivity, and increase your customer satisfaction.
Key benefits of using Sinch Engage
- Send personalized and targeted notifications, news and promos directly to the lock screen of your users.
- Create dialog flows with smooth handover to your agents with our intuitive drag-and-drop chatbot builder
- Automate simple FAQs, but also advanced conversation flows to save your business time and resources.
- Our cloud-based platform lets you get started immediately. No coding skills needed.
Typical customers
Platforms supported
Support options
Training options
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Sinch Engage
Starting from
199
Per month
Per Feature
Starting from
49
/user
Per month
Sinch Engage pricing information
Sinch Engage features
Sinch Engage users reviews
Overall Rating
4.3
/5
41
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.95/10
21
12
8
0
0
Rocio C.
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for 6-12 months
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Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time.
It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.
At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication.
Roberto V.
Hospitality, 11-50 employees
Used daily for 2+ years
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With a small icons on the footer website, we got greater feautures to chat with guests asking for support. The chatbot and other features to automaticly replay in case of agent absence is strategic for our buisness which works in direct customer relatione chats only seasonally-
A back-and user manual or a support team speaking and writing italian will be much appreciated. It has happened that FB and IG connection process previosly actvivated failed for unknown reasons but no allert was advised (?)
Georgia W.
Marketing and Advertising, 501-1,000 employees
Used daily for 1-2 years
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[SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise. It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.
The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.
Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein. We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.
Thaddeus G.
Music, 1-10 employees
Used daily for 1-2 years
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Able to connect to Facebook users and sms messages
Some security issues but good overall highly recommended
Hi Mr. Greear, Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence. We wish you continued success with our platform. Best regards, Your MessengerPeople team
Verified reviewer
Insurance, 1,001-5,000 employees
Used weekly for less than 6 months
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It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.
The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.
Nothing much, maybe the pricing because it's expensive but I think the features answers it all.
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