SEON. Fraud Fighters Reviews

As a marketplace for e-tickets we are one of the favourite targets for fraudsters. In the festival season of 2017 we suffered from massive chargeback rates, we quickly consulted SEON and were able to integrate their solution in less than 40 minutes, this decision basically saved our company and reduced chargebacks at Tickething to an insignificant amount. The SEON team helped us configure really accurate rules to stop abusers.

The overall experience is great, the usage of the platform is quite customisable and they provide lot of data back via the API. We can't wait to explore new features!

The data is predictive and the implementation was seamless.

Honestly, no downsides, we're experiencing an immediate ROI.

Hey Nick, Thank you for your review! We're glad to hear that we can help your business fight fraud more efficiently! Really appreciate this awesome review! Happy Fraud Fighting!

Nice and friendly design and features, nice UI.

The software is lacking of layout customization.

Thank you for your review, Ruben. It's great to hear that you like our UI. Thank you for your feedback regarding the dashboard. Our developer team works hard to improve the interface and make our product the best tool for fighting fraud.

I'm working in the airline industry as a Fraud analyst. For my job, i use Seon multiple time a day. Mostly I use the Manual Page for email look ups. With this feature I can receive a lot of information related a user's email address and registrations. We always got some new useful stuff we can be better at analysis. Email check is usually the first step I made when checking a suspicious payment and in most situations seon give me the answer. Beside email checking i would also recommend the IP and Tel number checks.

Back then we had more time before the site logs out automatically so we need to login almost every time i need to use again. But this is something i can understand due to security reasons.

Thanks for your review, Balint! Glad to hear that the email check function fits into your workflow perfectly. Thanks for the feedback about the login time as well.

For me the most useful tool is the manual email check function where you can validate the account which was used to make a particular transaction. The system gives a score for the email, shows the registered online profiles and even gives information about the possible data breaches. It is very useful and makes my every day work much easier.

There is not a single thing, the whole site is really good, stable, user friendly and in case of system malfunction I can always contact their support staff who are really helpful and solve every problem in an instant.

Thanks for your answer, Peter. It's great to hear that you're satisfied with our product so much. We are super proud of our support staff, the true heroes. But you too, for choosing us.

SEON is a must in fraud prevention for all the digital business that requires high standard of security. Working in gambling industry SEON is the perfect tool to protect the business from bonus hunters, cards fraudsters, multiple identity ecc.

Really nothing. It’s easy to use even if some training needed to keep the best from all the available functionalities

Thanks for the 5-star review, Federico! It's great to fight fraud together. Let's keep the bonus hunters and cards fraudsters out.

We have been using SEON for many years, it was easy to setup and easier to use. We reduced fraud and bonus abuse within the first few hours. Tech and operational support are fast and always helpful

actually nothing, it is a good service that pays for itself

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us We're proud to fight bonus exploitation together with you.

Very good API, quite accurate fraud detection

Pricing could be improved downside and make more accessible.

Thank you for your review! We're happy you like our API solution!

Easy to set up, UI is very friendly and is easy to use. It has a very strong automatic fraud filtering and does most of the job by itself.

Customer service was sometimes unavailable when needed.

It's a very smart software, with a clear interface and a powerful engine inside

I know it is going to develop more social-oriented tools, which are still missing

Thank you for your review! We're glad you like our solution, our developers work hard to bring new features to life. Please, do not hesitate to contact and tell us more about the missing social tools. We are happy to help!

We have been working with SEON more than 2 years and their technology help us a lot both in terms of fraud prevention and enriching data for customers with thin credit report. Each API is well documented, transparent and easy to go from integration perspective. Personal account provides a lot of opportunities beginning from overview of current situation with fraud cases ending with sensitive adjustment of their cloud solution - brilliant. SEON is the one of the few companies that completely opened to their customers' suggestions. Our idea was turned into production feature within a couple of months, and such synergistic in action helped us to score customers more accurate and achieve greater results at our business model.

Sometimes when we faced with problems on our IT side monthly reconciliation part was rather routinely: finding and comparing requests that hadn't been reported at our IT environment but was at SEON's took some time, probably that process may be refactored to ease that pain for customers.

Thanks for your review, Vladimir! We're grateful to work with you and happy that you're satisfied with our product. Keep on giving suggestions for us. We take your needs seriously.

A really complex system with so many different helpful features that makes the investigation side of our job so much more thorough. Being able to see so many different links between accounts and being able to search the system using lots of different features such as IP address etc and being able to block via email address etc is incredibly helpful and makes our job ten times easier.

It is a lot more complex than the previous system we used (Iovation) so took longer to wrap my head around the system. Not necessarily a con, it just takes more time to get used to.

Thanks for your review, Sarah. "makes our job ten times easier." - feels so good to read this. Sure, the switch between systems can be a little challenging for the first couple of weeks, so we truly encourage you to contact us if you need any assistance. We're happy to help!

As the first customer of SEON we are growing together with them. They have been improving their platform and add new features constantly. The UI look great and it is user friendly. The rule engine is very flexible and so far we managed to create rules for any problem.

The UI is slow sometimes, but the support team helps if we are stuck.

Thank you for your review, Sandor. We are more than fortunate to have Barion as our first customer. We have come a long way together and can celebrate every step of our journey. Thank you for believing in us.

The very best thing is that SEON is super flexible tool which allows to create/modify different rules online using multiple parameters. Back office is running as smooth as a Swiss watch. Additionally I would love to highlight Support Team that provides an excellent service.

would like to have an online roadmap with the requested features with the possibility to modify and add comment in there

Thanks for your review Georgiy. Thank you for your feedback, we're going to consider the online roadmap.

The integration with SEON was very easy. The information that we receive from them is very useful to detect fraud. The communication with them is very friendly and they answer any doubts in short time.

Some fields on the documentation where not very well explained and we had to ask them.

Thank you for your review, Carles. There is documentation in progress that will explain most of the functions of our product. Utill then, please feel free to contact us whenever you need assistance. We are happy to help you out :)

How easy it is to use and the support from the team

Nothing! The whole process was smooth. Integration was fast and simple and support is always active

Thank you for your review, Vaughan! So good to read your super positive review! We're really happy that we can be a part of your success story!

- user friendly interface - superb customer support 24/7, fast response and resolutions - broad variety of functionalities - regular updates and developements

- some minor unreliable results in manual email search, probably been corrected since

Thanks for your review, Anita. Glad you like our product and customer support. Please, do not hesitate to contact us for assistance in case of email search issues. We're happy to help.

Seon is very user friendly and useful for the purpose.

IP geolocation could be improved to minimize the risk of mistake

Thank you for your review! We appreciate the kind words and glad that you like our product! Our team works hard to provide the best experience possible, we will look for IP geolocation inaccuracies. Thank you for your feedback.

A 360-degree check on customers, very useful tool to monitor traffic in the high-risk industries. Also providing the chance to build precise rules that fit the business. The assistance is always quick, efficient and friendly

To build a personalised rule can be challenging, however, the assistance is usually just a message away, always ready to help.

Giuseppe, thanks for your review! Love to hear that you like our solution and that it's a great fit for your needs. Please let us know if you need further assistance with the custom rules, we're happy to help.

We like the practicality and efficiency of the platform

We have nothing to complain about the platform

Thank you for your review, Ricardo. We're glad you find our product practical. Let's keep on fighting fraud together.

Easy manual integration and of use, outstanding performance in fraud prediction

The cost it's a little high, specially for API acccess for a small start-up.

Thank you for your review! Glad to hear that the integrated system works really well in your company. Let us if we can be of any help in the future.

Ease of use and ease of implementation of it's Fraud API and it's user fingerprinting features.

Automatically created Machine learning rules need to have a better way of filtering as many are not useful.

Thanks for your review, Tiago. Great to hear you highlighting the fingerprinting features, we've been working hard to improve it day-by-day. Thank you for your feedback on the rules as well!

Anyone can log in and get started busting fraudsters with this software. It scales with your experience. The more time you spend with it, the more powerful it gets.

It's not immediately intuitive, but once you get the hang of it you're good to go.

Thank you so much for your review, Jeff! Let's keep on Fighting Fraud together!

First of all, support is great. Within a matter of seconds, one can book a meeting with them. A free trial account is too good that allow understanding the platform without wasting money on RnD but right after that, realised that their solution is what we need for our problem.

There is nothing to complain about this tool is what we require for our problem

Hey Vikram, Thanks so much for your review! It means, and really help us improve our product. We're super happy you liked the free trial and that now we'll be able to help you even fight fraud long term. Let us know if you need any help, we're happy to assist you!

SEON really eases the process. It is good to use it in scoring. WhatsApp flag helps to separate fraud.

More friendly dashboard would be great!!!

Thank you for your review, Yannick. It's great to read that our product helps your workflow! Thank you for your feedback regarding the dashboards! Our developer team works hard on improving the dashboard panels.