My overall experience with Sympaq was beyond belief. This program does it all and the help was great, beyond expectations. I work with many other software and this is top for customer support, that is important to me. A package as valuable as Sympaq, with the customer assistance, available as necessary, will always be top of my list. They are always keeping their software updated and staying with industry requirements and demands. I hope to work with this always.
The most important thing about this software was the help/assistance from Sympaq that was always there. This is very important as the wait time was never was never an issue, the assistance was always knowledgeable and greatly appreciated and I was on my way again.
It seemed cumbersome to use was sometimes an issue, yet necessary, to follow through on, when it does so much for this industry. So just working with Sympaq to initially understand this increased my appreciation for this then.
Likelihood to recommend: 10/10
I bring over 30 years of Government Contracting experience to my position as Chief Financial Officer of a small business. I have used other products over the years and have never been more satisfied with an overall product for Government accounting. The product is easy to use if you have multiple staff members or are running it individually. The Aldebaron staff is friendly and knowledgeable in both their product and in overall compliance issues.
The program, itself, is very intuitive and easy to use. The support staff is extremely helpful as well.
uploading JE templates can be tedious.
Likelihood to recommend: 8/10
My experience has been very positive. I can't say much more than what has already been said. You get good value for the price and it can be catered to your liking.
I like the fact that every thing you need is readily available. It's easy to learn and can be customized to your liking. The customer service is top notch and the brown Borthers will come out and assit you in person when need be. I have really enjoyed usins Sympaq.
I can' think of anything major that I don't like. As i mentioned before, the customer service is top notch and the owners will give you personal attention, which is unheard of in today's society.
Likelihood to recommend: 9/10
The product meets my expectations regarding costing rates, labor distribution, project costing summaries and an effective dashboard for financial statements, statement of indirects and special projects.
Budget: $5k–$15k /year
Single user accounting
External payroll link
Web expense reporting