Additional information for WinCall
Key features of WinCall
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- Expense allocations
- Cost allocations
- Domestic and international call tracking
- PBX and VoIP integrations
- Fraud alerts
- Scheduled reporting
- Custom reporting
- Real-time call collection
- Import/export of call and database records
- Department evaluation
- Employee evaluation
- Rate optimization
- Expense aggregation
- Usage control policies
- Network and resource optimization
- Queue times
- Abandoned calls
- Call routing efficiencies
- Suspicious call activity alerts
- Automatic database updates
150 PBX types and formats are supported, including analog PBXs such as Avaya, NEC, and Nortel, and VoIPs including Shoretel and 3Com.
Automatically alerts users of suspicious call activity, including 911 calls and toll fraud.
Calls are tracked in real time, whether domestic or international, and through analog, digital, or VoIP services.
All phone bills and expenses are allocated to employee codes, departments, or business units, allowing users to compare actual performance against plan.
Information is imported daily into the extension database from PBX and HR databases, with users able to define which fields to import.
Call accounting personnel access permissions are limited to allow access to only the required information on their sales team, department, cost center, and more.