WinCall Pricing, Features, Reviews & Comparison of Alternatives

WinCall

PBX and VoIP call accounting solution

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WinCall overview

WinCall by TeleManagement Technologies is a call accounting software which can be used with analog, VoIP, and Centrex PBX systems, including 3Com, Avaya, Cisco Systems, Mitel, Nortel, NEC, and Shoretel. Multiple locations can be integrated, providing a centralized call accounting and reporting solution.

WinCall can import data from PBX and HR databases and automatically update its extension database, with the option to combine PBX and HR systems for process automation. Internal systems can be fully synchronized with WinCall through the import of multiple databases. Fields to be imported are user-defined, with PBX extensions, usernames, and departments able to be exchanged between databases for synchronization of database changes or updates, billback functions, and facilitating internal directories.

WinCall automatically alerts users to any suspicious call activity, including toll fraud and 911 calls. All calls activity is tracked in real time, whether calls are international or domestic, and through VoIP, digital, and analog services. Data on call activity, data delivery capacities, queue time, abandoned calls, and call routing efficiencies allow users to identify issues and adjust their human resource allocations and trunking configurations accordingly.
www.telmantec.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English

WinCall reviews

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WinCall pricing

Pricing options
Free trial
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Pricing information is available on inquiry.

WinCall features

Automatic Notifications
Customizable Reporting
Data Import/Export
Expense Tracking

API (181 other apps)
Accounting Integration (125 other apps)
Accounting Management (122 other apps)
Activity Dashboard (124 other apps)
Automatic Reminders (87 other apps)
Billing & Invoicing (126 other apps)
Compliance Management (87 other apps)
Electronic Payments (114 other apps)
Financial Analysis (85 other apps)
Invoice Management (174 other apps)
Invoice Processing (103 other apps)
Multi-Currency (106 other apps)
Real Time Data (109 other apps)
Receiving (94 other apps)
Reporting & Statistics (137 other apps)
Third Party Integration (115 other apps)

Additional information for WinCall

Key features of WinCall

  • Expense allocations
  • Cost allocations
  • Domestic and international call tracking
  • PBX and VoIP integrations
  • Fraud alerts
  • Scheduled reporting
  • Custom reporting
  • Real-time call collection
  • Import/export of call and database records
  • Department evaluation
  • Employee evaluation
  • Rate optimization
  • Expense aggregation
  • Usage control policies
  • Network and resource optimization
  • Queue times
  • Abandoned calls
  • Call routing efficiencies
  • Suspicious call activity alerts
  • Automatic database updates
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Benefits

150 PBX types and formats are supported, including analog PBXs such as Avaya, NEC, and Nortel, and VoIPs including Shoretel and 3Com.

Automatically alerts users of suspicious call activity, including 911 calls and toll fraud.

Calls are tracked in real time, whether domestic or international, and through analog, digital, or VoIP services.

All phone bills and expenses are allocated to employee codes, departments, or business units, allowing users to compare actual performance against plan.

Information is imported daily into the extension database from PBX and HR databases, with users able to define which fields to import.

Call accounting personnel access permissions are limited to allow access to only the required information on their sales team, department, cost center, and more.