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WinCall

PBX and VoIP call accounting solution

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Top 100 Alternatives & Competitors to WinCall

VeraSMART

(0)

Call accounting and reporting solution

Features

Total

10

15

20

features in common

10

features in common

VeraSMART's unique features

  • Monitoring

  • HIPAA Compliant

  • Cost Analysis

  • Historical Reporting

WinCall's unique features

  • Expense Tracking

  • Data Import/Export

  • Caller ID

  • Cost Tracking

Ytel

3.9
(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Features

Total

11

102

20

features in common

11

features in common

Ytel's unique features

  • Reporting/Analytics

  • Queue Management

  • SIP Trunking

  • Manual Dialer

WinCall's unique features

  • Alerts/Notifications

  • Data Import/Export

  • Database Support

  • Customizable Reports

PhoneBurner

4.9
(142)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

9

100

20

features in common

9

features in common

PhoneBurner's unique features

  • For Political Campaigns

  • Lead Distribution

  • Fundraising Management

  • Power Dialer

WinCall's unique features

  • Unattended Call Management

  • Call Reporting

  • Expense Tracking

  • Who Answered Log

Starting from

$149/month

Value for money

4.7

What users say about PhoneBurner's value for money

Phoneburner blows everything out of the water for the price and simplicity. I'm excited for new features to come - it's been essential to my first 4 months of growth.

KC

Kat C.

The software is not simply another tech product but, cost effective without sacrificing the quality of the product.

HM

Hector M.

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Basic pricing, core features, and screenshots
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Just details about features

InfoFlo

4.5
(82)

All-in-One CRM Software Solution

Features

Total

12

126

20

features in common

12

features in common

InfoFlo's unique features

  • Archiving & Retention

  • Video Conferencing

  • CRM

  • Team Assignments

WinCall's unique features

  • Cost Tracking

  • Call Reporting

  • Scheduled / Automated Reports

  • Fraud Detection

Value for money

4.6

What users say about InfoFlo's value for money

The product represents great value (features and benefits, and ease of use relative to cost).

JB

Jim B.

All emails and documents it makes us look like we have all the info...Because we do. Price----absolutely most for the money.

jS

jim S.

CloudTalk

4.6
(202)

Cloud-based call center software for sales and support teams

Features

Total

15

140

20

features in common

15

features in common

CloudTalk's unique features

  • SIP Trunking

  • Local Caller ID

  • Call Disposition

  • FTC Compliance

WinCall's unique features

  • Fraud Detection

  • Cost Tracking

  • Expense Tracking

  • Scheduled / Automated Reports

Starting from

$20/month

Value for money

4.4

What users say about CloudTalk's value for money

Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Julius T.

Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.

SK

Shaheryar K.

BounceHelp

4.5
(2)

Powerful Callback Widget for Your Website

Features

Total

6

48

20

features in common

6

features in common

BounceHelp's unique features

  • Call Recording

  • Employee Directory

  • Call Tagging

  • Lead Generation

WinCall's unique features

  • Unattended Call Management

  • Call Volume

  • Customizable Reports

  • Expense Tracking

Sage Intacct

4.2
(301)

Best-in-class Cloud ERP for Finance

Features

Total

3

156

20

features in common

3

features in common

Sage Intacct's unique features

  • Data Recovery

  • Spend Control

  • Dues Management

  • Claims Management

WinCall's unique features

  • Call Volume

  • Alerts/Notifications

  • Scheduled / Automated Reports

  • Outbound Reporting

Value for money

4.0

What users say about Sage Intacct's value for money

The user friendliness makes it easy to train staff, the import feature saves us time when entering data and the ability to budget and expense to different dimensions.

ML

Melissa L.

Intacct is great for the price and functunality.

CB

Crystal B.

NOLA

5.0
(3)

Auto dialer solution for call centers and debt collectors

Features

Total

8

155

20

features in common

8

features in common

NOLA's unique features

  • Project Management

  • Manual Dialer

  • Customer Experience Management

  • Predictive Dialer

WinCall's unique features

  • Expense Tracking

  • Call Volume

  • Database Support

  • By-Extension Reporting

eXsight

4.3
(14)

Technology expense management & call accounting solutions

Features

Total

11

51

20

features in common

11

features in common

eXsight's unique features

  • Active Directory Integration

  • Audit Management

  • Productivity Analysis

  • VoIP

WinCall's unique features

  • Database Support

  • Data Import/Export

  • Fraud Detection

  • Cost Tracking

GoToConnect

4.5
(573)

The first-ever truly unified voice and video solution.

Features

Total

3

91

20

features in common

3

features in common

GoToConnect's unique features

  • Computer Telephony Integration

  • Video Conferencing

  • API

  • Manual Dialer

WinCall's unique features

  • Call Volume

  • Inbound Reporting

  • Fraud Detection

  • By-Extension Reporting

Starting from

$19.95/month

Value for money

4.5

What users say about GoToConnect's value for money

Its a good service for the price. I like the phone they provided.

HF

Harvey F.

The pricing of the service is better than what we came from.

William V.

Dialpad

4.3
(411)

Cloud communications system for enterprises

Features

Total

4

82

20

features in common

4

features in common

Dialpad's unique features

  • Outbound Call Center

  • Fax Management

  • Audio / Video Conferencing

  • VoIP

WinCall's unique features

  • Who Answered Log

  • Call Volume

  • Outbound Reporting

  • Scheduled / Automated Reports

Starting from

$15

Value for money

4.4

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

Newfies-Dialer

5.0
(4)

Auto dialers for lead generation & telemarketing

Features

Total

6

64

20

features in common

6

features in common

Newfies-Dialer's unique features

  • Activity Dashboard

  • Answering Machine Detection

  • Call Scripting

  • Real Time Data

WinCall's unique features

  • Expense Tracking

  • Call Volume

  • Customizable Reports

  • Database Support

3CX

4.5
(233)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

5

79

20

features in common

5

features in common

3CX's unique features

  • Offline Form

  • Fax Management

  • Computer Telephony Integration

  • Activity/News Feed

WinCall's unique features

  • Scheduled / Automated Reports

  • Call Volume

  • Cost Tracking

  • Unattended Call Management

Starting from

350

Value for money

4.3

What users say about 3CX's value for money

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform.

AR

Anonymous Reviewer

The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable.

sf

shlomo f.

Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

Features

Total

7

131

20

features in common

7

features in common

Genesys Cloud's unique features

  • Chat/Messaging

  • Performance Management

  • Email Templates

  • Inbound Call Center

WinCall's unique features

  • Expense Tracking

  • Call Volume

  • Database Support

  • By-Extension Reporting

Starting from

$75/month

Value for money

3.9

What users say about Genesys Cloud's value for money

I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.

my

mawj y.

It's an expensive product that struggles with concurrent licensing models and mixed license types.

Jonathan J.

ChaseData CCaaS

4.8
(134)

Cloud-based call center solution for SMBs

Features

Total

6

97

20

features in common

6

features in common

ChaseData CCaaS's unique features

  • Answering Machine Detection

  • Call List Management

  • FCC Compliance

  • Preview Dialer

WinCall's unique features

  • Scheduled / Automated Reports

  • Call Volume

  • Cost Tracking

  • Unattended Call Management

Value for money

4.7

What users say about ChaseData CCaaS's value for money

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

ME

Matthew E.

Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.

JJ

Jenna J.

Agile CRM

4.2
(405)

Sales and marketing CRM for growing businesses

Features

Total

4

226

20

features in common

4

features in common

Agile CRM's unique features

  • Customer Surveys

  • Task Editing/Updating

  • Website Analytics

  • List Management

WinCall's unique features

  • Who Answered Log

  • Call Volume

  • Outbound Reporting

  • Scheduled / Automated Reports

Starting from

$8.99/month

Value for money

4.2

What users say about Agile CRM's value for money

Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.

AR

Anonymous Reviewer

The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.

AM

Alex M.

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

Features

Total

5

168

20

features in common

5

features in common

Zoho Desk's unique features

  • Multi-Channel Communication

  • Multi-Channel Management

  • Productivity Analysis

  • Network Monitoring

WinCall's unique features

  • Scheduled / Automated Reports

  • Call Volume

  • Outbound Reporting

  • Caller ID

Starting from

$14/month

Value for money

4.5

What users say about Zoho Desk's value for money

We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.

AT

Adam T.

Cost and ease of getting set up. Support personnel always helpful.

LH

Larry H.

VirtualPBX

4.8
(22)

Trusted VoIP for any office, anywhere.

Features

Total

6

68

20

features in common

6

features in common

VirtualPBX's unique features

  • Call Screening

  • Employee Directory

  • Interaction Tracking

  • Collaboration Tools

WinCall's unique features

  • Unattended Call Management

  • Call Volume

  • Customizable Reports

  • Expense Tracking

Starting from

$14.99/month

Value for money

4.8

What users say about VirtualPBX's value for money

Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services.

JO

Jason O.

The price cannot be beat. I am happy with the service and customer service.

MS

Marc S.

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

Features

Total

7

196

20

features in common

7

features in common

Zendesk's unique features

  • Benchmarking

  • Audit Trail

  • Self Service Portal

  • Cataloging/Categorization

WinCall's unique features

  • Unattended Call Management

  • Call Volume

  • Expense Tracking

  • Inbound Reporting

Starting from

$19/month

Value for money

4.1

What users say about Zendesk's value for money

I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.

CL

Chakkrit L.

Zendesk is a powerful CRM tool that totally worth the price.

CL

Chakkrit L.

PanTerra Networks

4.4
(16)

All-in-one simplifies communication & increases performance.

Features

Total

8

133

20

features in common

8

features in common

PanTerra Networks' unique features

  • Monitoring

  • Real Time Data

  • Video Call Recording

  • Queue Management

WinCall's unique features

  • Expense Tracking

  • Call Volume

  • Database Support

  • By-Extension Reporting

Starting from

$9.95/month

Value for money

4.3

What users say about PanTerra Networks' value for money

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

NH

Nuur H.

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

CJ

Carlos J.

Convoso

4.7
(16)

Dial Smarter, Not Harder

Features

Total

8

80

20

features in common

8

features in common

Convoso's unique features

  • Progressive Dialer

  • Real Time Data

  • Answering Machine Detection

  • Call Disposition

WinCall's unique features

  • Expense Tracking

  • Call Volume

  • Database Support

  • By-Extension Reporting

Starting from

$90/month

Value for money

4.9

What users say about Convoso's value for money

Cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue.

SL

Shane L.

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

SL

Shane L.

Five9

4.2
(385)

Cloud contact and call center software

Features

Total

7

131

20

features in common

7

features in common

Five9's unique features

  • Multi-Channel Management

  • Drag & Drop

  • Prioritization

  • Customer History

WinCall's unique features

  • Unattended Call Management

  • Call Volume

  • Expense Tracking

  • Inbound Reporting

Starting from

$100/month

Value for money

4.0

What users say about Five9's value for money

Overall Recommendation- Very useful application, good value for money.

DA

Denise A.

Cost effective - easy to use - helps with contact rate.

TA

Taher A.

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

Features

Total

8

190

20

features in common

8

features in common

LiveAgent's unique features

  • Routing

  • URL Customization

  • Video Chat

  • Assignment Management

WinCall's unique features

  • Expense Tracking

  • Call Volume

  • Database Support

  • By-Extension Reporting

Starting from

$15/month

Value for money

4.7

What users say about LiveAgent's value for money

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Luis Carlos B.

Salesforce Service Cloud

4.4
(512)

Customer Service & Field Service Management Solutions

Features

Total

6

195

20

features in common

6

features in common

Salesforce Service Cloud's unique features

  • Transfers/Routing

  • Email Tracking

  • Inventory Management

  • Corrective and Preventive Actions (CAPA)

WinCall's unique features

  • Scheduled / Automated Reports

  • Call Volume

  • Cost Tracking

  • Unattended Call Management

Value for money

4.1

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

Channels

4.8
(36)

Power up your customer service

Features

Total

8

96

20

features in common

8

features in common

Channels' unique features

  • Blended Call Center

  • Computer Telephony Integration

  • Customer Database

  • Call Scripting

WinCall's unique features

  • Expense Tracking

  • Call Volume

  • Database Support

  • By-Extension Reporting

Value for money

4.9

What users say about Channels' value for money

Good app , excellent support team and good value for service with money. It needs sometime and will be easy to use.

EM

Eman M.

Great budget friendly app for telesales campaigns.

Tom D.

Bitrix24

4.0
(463)

100% free CRM, collaboration and communication tool suite

Features

Total

5

356

20

features in common

5

features in common

Bitrix24's unique features

  • Customizable Branding

  • Utilization Reporting

  • Prospecting Tools

  • Caller Profiles

WinCall's unique features

  • Who Answered Log

  • Call Volume

  • Cost Tracking

  • Scheduled / Automated Reports

Starting from

$24/month

Value for money

4.1

What users say about Bitrix24's value for money

As a CRM, cloud for documentation and message it works great and is at a very nice price.

Evelyn S.

The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.

JP

James P.

Twilio

4.6
(247)

Voice and messaging for your web and mobile applications

Features

Total

2

77

20

features in common

2

features in common

Twilio's unique features

  • Queue Management

  • Message Personalization

  • Shortcodes

  • AB Testing

WinCall's unique features

  • Call Volume

  • Fraud Detection

  • Database Support

  • Inbound Reporting

Starting from

$0.01

Value for money

4.3

What users say about Twilio's value for money

Easy to use sms sending solution that integrates well with many third party solutions, for a fair price.

Svetla M.

Good in the price range. Can specify according to geographies so that specific customer base can be targeted.

Simisara J.

NICE CXone

4.2
(457)

Cloud Contact Center Software

Features

Total

3

108

20

features in common

3

features in common

NICE CXone's unique features

  • Phone Key Input

  • Appointment Management

  • Gamification

  • Event Triggered Actions

WinCall's unique features

  • Call Volume

  • Inbound Reporting

  • Who Answered Log

  • By-Extension Reporting

Starting from

$100/month

Value for money

4.0

What users say about NICE CXone's value for money

I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.

GG

Gretchen G.

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

CH

Camilo H.

SpitFire

4.5
(21)

Web-based predictive dialer software for call centers

Features

Total

4

48

20

features in common

4

features in common

SpitFire's unique features

  • IVR / Voice Recognition

  • VoIP

  • Lead Management

  • Outbound Call Center

WinCall's unique features

  • Who Answered Log

  • Call Volume

  • Alerts/Notifications

  • Scheduled / Automated Reports

Starting from

$70/month

Value for money

3.9

What users say about SpitFire's value for money

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

AR

Anonymous Reviewer

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

AR

Anonymous Reviewer

Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

Features

Total

0

40

20

features in common

0

features in common

Yonyx's unique features

  • Help Desk Management

  • Reporting/Analytics

  • Opportunity Management

  • Decision Support

WinCall's unique features

  • Call Volume

  • Fraud Detection

  • Scheduled / Automated Reports

  • Call Reporting

CallRail

4.5
(133)

Call Tracking & Analytics

Features

Total

7

32

20

features in common

7

features in common

CallRail's unique features

  • Call Tracking Metrics

  • Lead Capture

  • Automatic Call Distribution

  • Keyword Tracking

WinCall's unique features

  • Unattended Call Management

  • Call Volume

  • Expense Tracking

  • Inbound Reporting

Starting from

$45/month

Value for money

4.4

What users say about CallRail's value for money

Their service is great too, had a set up call / demo when on the free version before we even converted to a paid subscription. Easy to create call flows, get numbers all around 10 for ease of use.

KF

Kirsten F.

Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.

AR

Anonymous Reviewer

Freshdesk

4.5
(2,3k)

Online helpdesk system and customer service software

Features

Total

6

126

20

features in common

6

features in common

Freshdesk's unique features

  • Task Management

  • Dashboard

  • Event Triggered Actions

  • Categorization/Grouping

WinCall's unique features

  • Caller ID

  • Call Volume

  • Cost Tracking

  • Unattended Call Management

Starting from

$19/month

Value for money

4.4

What users say about Freshdesk's value for money

I recommend it for its ease of use, its performance and its fair price.

Juan Manuel C.

Easy to use, quickly setup, generous free plan that gives you enough time to try software, good price compared to competitors.

AR

Anonymous Reviewer

Balto

4.7
(3)

Call center phone coaching for sales & customer service reps

Features

Total

2

47

20

features in common

2

features in common

Balto's unique features

  • IVR / Voice Recognition

  • Quality Management

  • Multi-Language

  • Outbound Call Center

WinCall's unique features

  • Call Volume

  • Fraud Detection

  • Database Support

  • Inbound Reporting

XenCall

4.1
(16)

Predictive dialer and CRM for call centers.

Features

Total

7

82

20

features in common

7

features in common

XenCall's unique features

  • Manual Dialer

  • Lead Capture

  • Data Management

  • Customizable Branding

WinCall's unique features

  • Expense Tracking

  • Call Volume

  • Database Support

  • By-Extension Reporting

Value for money

3.8

What users say about XenCall's value for money

It's not as slick as Connect and Sell or Monster Connect for outbound calling -- but it's FAR more affordable and can serve as a learning platform or low-budget solution.

George G.

I only used the service for 2 weeks and wanted my money back for the unused two weeks of service and they refused, even after talking to their Vice President.

JW

Jake W.

Aspect Unified IP

4.3
(64)

Enable inbound and outbound omni-channel contact.

Features

Total

0

25

20

features in common

0

features in common

Aspect Unified IP's unique features

  • Alerts / Escalation

  • Email Management

  • Multi-Channel Management

  • Estimating

WinCall's unique features

  • Call Volume

  • Fraud Detection

  • Scheduled / Automated Reports

  • Call Reporting

Starting from

$90

Value for money

4.0

What users say about Aspect Unified IP's value for money

It provides automated self-service interactions to fulfill our customer requests without involving a live agent saving time and cost.

AR

Anonymous Reviewer

We have been able to leverage capacity in certain lines of businesses to other areas, which has sustained productivity while reducing operating costs.

AR

Anonymous Reviewer

Playvox

4.8
(71)

Quality Assurance Software for customer service teams.

Features

Total

4

78

20

features in common

4

features in common

Playvox's unique features

  • CRM

  • Quality Assurance

  • Rewards Management

  • Task Scheduling

WinCall's unique features

  • Scheduled / Automated Reports

  • Call Volume

  • Outbound Reporting

  • Caller ID

VoIPstudio

4.6
(26)

VoIPstudio: the no-hassle VoIP phone service for business

Features

Total

6

70

20

features in common

6

features in common

VoIPstudio's unique features

  • Real Time Data

  • Real-Time Chat

  • Computer Telephony Integration

  • Collaboration Tools

WinCall's unique features

  • Unattended Call Management

  • Call Volume

  • Customizable Reports

  • Expense Tracking

Starting from

$4.99/month

Value for money

4.8

What users say about VoIPstudio's value for money

Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money.

AK

Amy K.

Calling a mobile phone is expensive, but now, if they have access to wifi, it's free. We have saved a lot of money.

AR

Anonymous Reviewer

RingCentral Contact Center

4.3
(156)

The Collaborative Contact Center solution from the industry

Features

Total

4

86

20

features in common

4

features in common

RingCentral Contact Center's unique features

  • Skills Tracking

  • Queue Management

  • Chatbot

  • Archiving & Retention

WinCall's unique features

  • Who Answered Log

  • Call Volume

  • Alerts/Notifications

  • Scheduled / Automated Reports

Value for money

4.1

What users say about RingCentral Contact Center's value for money

RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines.

JH

Josiah H.

Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

CM

Carla M.

Kixie PowerCall

4.8
(151)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

6

74

20

features in common

6

features in common

Kixie PowerCall's unique features

  • Recording

  • Lead Management

  • Hotkeys

  • Customer Accounts

WinCall's unique features

  • Unattended Call Management

  • Call Volume

  • Customizable Reports

  • Expense Tracking

Starting from

$29/month

Value for money

4.7

What users say about Kixie PowerCall's value for money

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

Very excited about this company and can see the value with how much money it can save our company.

MS

Margie S.

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

6

88

20

features in common

6

features in common

uContact's unique features

  • Outbound Call Center

  • Drip Campaigns

  • Call Scripting

  • Phone Key Input

WinCall's unique features

  • Unattended Call Management

  • Call Volume

  • Customizable Reports

  • Expense Tracking

Matrix

4.8
(43)

The Deskforce solution for boosting agent performance

Features

Total

7

57

20

features in common

7

features in common

Matrix's unique features

  • Progressive Dialer

  • Chat/Messaging

  • Reporting/Analytics

  • Answering Machine Detection

WinCall's unique features

  • Expense Tracking

  • Call Volume

  • Database Support

  • By-Extension Reporting

Value for money

4.6

What users say about Matrix's value for money

One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.

wG

william G.

The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again.

DP

Daniel P.

Aspect Workforce Management

4.2
(236)

Workforce management for on-premise, hosted or in the cloud

Features

Total

3

38

20

features in common

3

features in common

Aspect Workforce Management's unique features

  • Reporting/Analytics

  • Employee Self Service

  • Blended Call Center

  • Job Scheduling

WinCall's unique features

  • Call Volume

  • Inbound Reporting

  • Who Answered Log

  • By-Extension Reporting

Starting from

$1

Value for money

3.8

What users say about Aspect Workforce Management's value for money

I like the ability to use the forecasting module for Budget and staff forecasts. The ability to multi skill and see staffing numbers is impactful to my business.

ST

Steven T.

Aspect helps us maximize utilization and minimize cost and allows us to offer schedule flexibility, maintaining agent satisfaction.

AF

Angelia F.

ProcedureFlow

4.9
(26)

Cloud-based knowledge management software

Features

Total

1

34

20

features in common

1

features in common

ProcedureFlow's unique features

  • Audit Management

  • Drag & Drop

  • Decision Support

  • Document Generation

WinCall's unique features

  • Call Volume

  • Fraud Detection

  • Scheduled / Automated Reports

  • Unattended Call Management

Value for money

4.8

What users say about ProcedureFlow's value for money

Cost effective with a great collaboration feature that allows users to interact and continuously improve processes. Procedure Flow is user-friendly and easy to use.

CU

Christopher U.

They left no stone unturned to figure out how the product could help improve efficiency, lower costs, and streamline different ideas and procedures into one flow.

tw

tyrone w.

Wix Answers

4.6
(22)

The only platform with all support channels in one place.

Features

Total

2