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Xero vs FreeAgent Comparison

Overview

Xero is a cloud-based small business accounting software with tools for managing invoicing, bank reconciliation, inventory,...

Join over 80,000 small businesses in the UK using FreeAgent to manage their finances! Our award-winning cloud accounting...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$12.50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$20/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,118

523

174

54

72

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

5

4

3

2

1

74

31

10

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

The ease of creating a quote, changing it to an invoice once the client has accepted it, is a great add on. The ability to add inventory items on the fly is very welcoming.
Finances are easier to keep up to date and more frequently, the software updates are seamless, the reports are great, the integrations are outstanding, and the service is super.
On the dashboard you can see clearly, outstanding invoices and overdue invoices. This is essential for our team to access these numbers quickly and clearly.

Pros

Good pricing, it's one of the best investment for a freelancer who have some time working. This app really help me in may freelance career.
Invoices look amazing and the automatic chasing / thanking clients for payment is a delight. Self assessments completed in a doddle - and for free as part of our subscription.
At the end of the day I decided give it a try and am so happy I did. Their customer support team is great and treats my small business like a major client.

Cons

Remember clear that when there was some technical problem the take no accountability. First It made me angry but then everything arranged.
Constant problems with integrated software for synching with bank & transactions. EXTREMELY poor customer service and it's ALWAYS the other software regardless of the problem.
There is no simple customer sales reports available. Quite ridiculous for a financial platform.

Cons

Using the software was very awkward and restrictive.
The one downside is that it doesn't pull in the USD transactions from Paypal and this has to be done manually.
This software tries to be all things to small businesses giving tools that quite frankly are dangerous to unqualified accountants.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features78
  • API
  • Access Control
  • Accounting Management
  • Activity Dashboard
  • Ad hoc Reporting
  • Assignment Management
  • Auto-Matching
  • Automated Expense Input
  • Automated Scheduling
  • Automatic Backup
  • Balance Sheet
  • Bank Reconciliation
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budgeting
  • Business Analysis
  • Cash Flow Management
  • Charting
  • Check Printing
  • Contact History
  • Contact Management
  • Credit Card Processing
  • Currency Conversion
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Depreciation Calculation
  • Depreciation Tracking
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Templates
  • Estimating
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • Forecasting
  • General Ledger
  • Goal Setting / Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Mobile Integration
  • Monitoring
  • Multi-Currency
  • Order Confirmation
  • Order Management
  • Order Tracking
  • PDF Conversion
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Physical Asset Tracking
  • Price Management
  • Profit / Loss Statement
  • Profitability Analysis
  • Progress Tracking
  • Project Accounting
  • Project Estimating
  • Project Management
  • Project Time Tracking
  • Purchase Order Management
  • Quote Management
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Recurring Billing
  • Recurring Tasks
  • Reimbursement Management
  • Reminders
  • Retail Inventory Management
  • Sales Reporting
  • Sales Tax Management
  • Sales Tracking
  • Search Functionality
  • Status Reporting
  • Status Tracking
  • Stock Management
  • Task Management
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timesheets
  • To-Do List
  • Transaction History
  • Workflow Management
  • Total features44
  • API
  • Access Control
  • Accounting Management
  • Activity Dashboard
  • Ad hoc Reporting
  • Assignment Management
  • Auto-Matching
  • Automated Expense Input
  • Automated Scheduling
  • Automatic Backup
  • Balance Sheet
  • Bank Reconciliation
  • Billable Hours Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budgeting
  • Business Analysis
  • Cash Flow Management
  • Charting
  • Check Printing
  • Contact History
  • Contact Management
  • Credit Card Processing
  • Currency Conversion
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Depreciation Calculation
  • Depreciation Tracking
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Invitations & Reminders
  • Email Templates
  • Estimating
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • Forecasting
  • General Ledger
  • Goal Setting / Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Mobile Integration
  • Monitoring
  • Multi-Currency
  • Order Confirmation
  • Order Management
  • Order Tracking
  • PDF Conversion
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Physical Asset Tracking
  • Price Management
  • Profit / Loss Statement
  • Profitability Analysis
  • Progress Tracking
  • Project Accounting
  • Project Estimating
  • Project Management
  • Project Time Tracking
  • Purchase Order Management
  • Quote Management
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Recurring Billing
  • Recurring Tasks
  • Reimbursement Management
  • Reminders
  • Retail Inventory Management
  • Sales Reporting
  • Sales Tax Management
  • Sales Tracking
  • Search Functionality
  • Status Reporting
  • Status Tracking
  • Stock Management
  • Task Management
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timesheets
  • To-Do List
  • Transaction History
  • Workflow Management

Integrations

  • Total integrations887
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier
  • Total integrations49
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Customer support

Share this review:

Xero

Avoid if you want to use UK payroll

Reviewed 5 years ago

I was a power user of Free Agent, I moved over to Xero as my company had out grown Freeagent. This was this biggest mistake I made and the support was terrible, for three months I battled with payroll, once the technical support even had to reset my details. The result was a complete disaster with NI & PAYE being incorrectly recorded and reported to HMRC An utter shambles and so my best advice would be avoiid if you are doing payroll for more than 1 or 2 staff.

Pros

Nice and simple but the UI is really poor and they clearly haven't invested their time in tax experts for payroll for the UK. Great for small companies.

Cons

Support is slow and un-helpful, help guides are missing. Impossible to move from Freeagent to Xero and data import just fails

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Xero

Great, intuitive and easy to use bookkeeping software, lacking for accountants, NO customer services

Reviewed 3 years ago

It is so easy to use but support has to come from Accountants who are not customer service or techies and who are not adequately compensated for their efforts. It is enjoyable to use and definitely does the basics very well.

Pros

For bookkeeping, small and medium-sized businesses this software is a dream. It is the most intuitive and easiest to use of all the accounting software that we reviewed. As an accountant, it is easy to fix user errors and mis-postings. There is a proper audit trail and safety checks built in. There are so many time-saving features like find and recode, repeating bills/invoices/journals, bank rules. The move toward AI is exciting too.

Cons

The reports aren't GAP or IAS compliant so it is no good for reporting, final accounts production or tax. To get accountants interested and recommending Xero in the early days, they promised accountants that Final Accounts Production and Corporation Tax software was in their development queue but it never materialised and they burnt a lot of bridges with accountants when they announced that they had...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

FreeAgent

Its good

Reviewed 3 years ago
Pros

Easy to setup and use - the mobile app is pretty good making it easy to add expenses. Bank feed is handy. I use the API to import expenses.

Cons

Expensive compared to competitors like Xero, bank feed is slow. Perhaps you can add integrations for credit cards too to automatically pull in expenses.

Overall Rating

    Share this review:

    FreeAgent

    lacks multi-currency support

    Reviewed 8 years ago

    FreeAgent lacks proper support multiple currency. Around a year ago, they said they were adding it. A year later, it's still not there! If you need this feature, its absence is a real killer. Xero seems to have it.

    Pros

    Interface is pretty good.

    Cons

    They say they are "working on" this crucial feature but a year later, nothing.

    Vendor response

    Hi there. FreeAgent has multi-currency, multi-language invoicing and as of early 2014 allows you to record bank accounts in a foreign currency also.

    Overall Rating
    • Value for money