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Starting from: £19.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
UK £19/month +VAT for sole traders £24/month +VAT for partnerships / LLP £29/month +VAT for limited companies US $24/month for US Businesses Other countries $20/month Pay as you go every month or pay annually and get 12 months for the price of 10. All plans include unlimited users, contacts, invoices, banking etc. First 30 days are free and no credit card is required.
Oscar Hibbert, MD & Co-Founder SE Events
I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent. For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude. That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers. Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January. I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart. I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!
Ease of use
Value for money
Thank you for taking the time to leave feedback.
My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks.
I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks.
As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software.
The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we’ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on email@example.com and I can arrange it for you
To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally.
Mandie Lal, Director of Compass Care Homes Ltd
I was introduced to Freeagent by my accountant, Balance Accountants. My business needs are met very easily with Freeagent, I have a small company which is Residential Care and Home Care business. The cloud base system allows my accountant to access my work and I'm able to have meetings with bank managers etc without having to lug lots of paperwork about, everything is at my fingertips. Also im based in the South and my business and accountant are in the North, so logistically it works very well for me. The system I have found very easy to use and if I have ever got stuck, my accountant can sign in and talk me through it. Once you get yourself set up and familiarised, you won't believe how much simpler accounting gets. I use for all bookkeeping and invoicing. I would use it for payroll but hey....my payroll lady would be out of a job! But I reckon she uses it as she's always smiling never stressed.
Pros: Live bank feeds, easy to use, perfect for invoicing, accounting for small businesses, keeping the accountant and bank manager happy with the efficiency! It does everything (for me and my business needs) apart from making me coffee :-) Always a pleasure using freeagent, it's really fun to use!
Cons: Ive been using it for nearly two years.... Can't fault it! Not sure if I could add a further business to the platform, for example: using same login details but be able to switch between businesses?? That would be really good.
Ease of use
Value for money
Bryan Oak, Helping to align business & enterprise IT to deliver value
I've been using FreeAgent since 2011 and its really helped to keep my business in control. Tracking of finances, bills, invoices as well as time and expenses is straightforward, and most importantly keeps my accountant happy at year-end!
Pros: Easy to use Excellent customer support
Cons: Doesn't handle subcontractors as a distinct category of user. We have associates who book time and expenses which are billed to clients. We have to set them up as employees and then work around VAT, etc. to make sure we charge customers right amounts and pay contractors accordingly.
Ease of use
Value for money
Scott Jordan, Scott Jordan Freelance Technologist
Sounds like an Oxymoron doesn't it, Accounts & Fun. FreeAgent is just that, fun to use, easy to understand and fast. It has everything you need, links to your bank, multi-currency, great invoicing templates I could go on & on, but it's best feature is the top notch world beating support, they understand business, and are quick and willing to help. Highly Recommend.
Pros: It's Fun to Use. It's easy to Use. Great dashboard gives up to date snapshot of the business
Cons: Definitely not a Con. :-)
Thanks, that's very kind of you!
Kevin Partner, Chief Geek
I've been using FreeAgent for several years and now do the book-keeping for four separate companies using it. Having changed from the abominable Sage, I found FreeAgent a breath of fresh air. Even for my busiest company, I find I only have to do the book-keeping when the VAT is due every quarter and it takes no more than a day. At the end of each financial year, I give my accountant restricted access to they can prepare the accounts. I also find the advice I get from FreeAgent priceless- whether that's what I can claim for "home use" or how to iron out inconsistencies with journal entries. Overall, an excellent product. My only criticism is that the automatic downloading of bank statements takes so long that I've turned it off and manually download/upload them as it's quicker.
Pros: Easy to use Fully featured Good guidance built into the process of "explaining" entries Fairly efficient "guessing" of transactions Excellent support
Cons: Automatic bank account synchronisation doesn't work efficiently for me (I use Lloyds)
Tristan Bailey, Freelance Web Developer
When moving to freelancing this was the first product I was recommended and using it has been great. Its nice and clean and I havent had any issues with getting clients to pay with it past the normal hurry alongs. They have been very quick and clear to answer my accounting questions too.
Pros: It keeps everything paired down and simple and easy to find. Also feel I have learned more about how to file my taxes with the built in pages and submission. Loading data form my bank account and tagging it saves time too.
Cons: I would like to be able to search my bank account entries to check all is tagged up.
I've been using freeagent now for just under a year and I'm really impressed by the amount of work that has gone into making this such an intuative accounting package. The customer support is quick and it has a number of excellent features, although I would like to see more - things like the lack of proper multi currency support is an issue for me also...and it has been on the 'to do' list for some time now.
Pros: Ease of use, good features, excellent graphics, totally customisible
Cons: There are some niggly bugs that still pop up every now & again. Although none of these are major (e.g. a bank account feed stop working etc.) and they are simple to fix, it does take time away from what I'm supposed to be doing.
FreeAgent lacks proper support multiple currency. Around a year ago, they said they were adding it. A year later, it's still not there! If you need this feature, its absence is a real killer. Xero seems to have it.
Pros: Interface is pretty good.
Cons: They say they are "working on" this crucial feature but a year later, nothing.
Hi there. FreeAgent has multi-currency, multi-language invoicing and as of early 2014 allows you to record bank accounts in a foreign currency also.
FreeAgent has made the management of my creative firm a little less painful. The new mobile site has really saved me a ton of time allowing me to keep up on invoices while on the road.
I am an IT freelancer in the UK with almost no bookkeeping skills. The application has intuitive interface and is quite easy to use. At the same time it has extensive functionality. I can do my invoicing, providing quotes, estimates, etc... I am using it with Google Apps
Pros: Google apps integration
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