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FreeAgent Logo

FreeAgent has been voted the UK's #1 accounting software.

Last updated: September 2024

FreeAgent Pricing, Features, Reviews and Alternatives

FreeAgent FAQs

Q. What type of pricing plans does FreeAgent offer?

FreeAgent has the following pricing plans:
Starting from: £14.50/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of FreeAgent?

FreeAgent has the following typical customers:
Freelancers, Non Profit, Public Administrations, Small Business


Q. What languages does FreeAgent support?

FreeAgent supports the following languages:
English


Q. Does FreeAgent support mobile devices?

FreeAgent supports the following devices:
Android, iPad, iPhone


Q. Does FreeAgent offer an API?

Yes, FreeAgent has an API available for use.


Q. What other apps does FreeAgent integrate with?

FreeAgent integrates with the following applications:
Capsule, PayPal, RightSignature, Zapier, Google Workspace, Dext Prepare, Geckoboard, Stripe, Basecamp, Rydoo, Float, Satago


Q. What level of support does FreeAgent offer?

FreeAgent offers the following support options:
Phone Support, FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

FreeAgent product overview

Price starts from

14.50

/user

Per month

What is FreeAgent?

FreeAgent is award-winning online accounting software designed specifically for small businesses, freelancers and their accountants and bookkeepers. Over 100,000 customers use FreeAgent to manage their business accounts – with no confusing accounting jargon and a friendly team of support accountants to help them stay on track.

Key benefits of using FreeAgent

What is FreeAgent?

FreeAgent is award-winning online accounting software designed specifically for small businesses, freelancers and their accountants and bookkeepers. Over 100,000 customers use FreeAgent to manage their business accounts – all done simply, without confusing accounting jargon and with a friendly team of support accountants to help them stay on track.

What features does FreeAgent have?

FreeAgent is packed full of big features for small businesses. The software helps business owners take care of their day-to-day admin, from managing expenses, running RTI-compliant payroll and time tracking, to creating and sending invoices and monitoring cashflow.

FreeAgent also has a personalised ‘Tax Timeline’ of upcoming deadlines and amounts due, as well as the functionality to file VAT, RTI and Self Assessment returns directly to HMRC. FreeAgent is also Making Tax Digital compatible.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
Email/Help Desk
Chat
Knowledge Base

Training options

Videos
Live Online
Documentation
Webinars

Not sure about FreeAgent? Compare it with a popular alternative

FreeAgent logo

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4.5
(168)
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Starting from

14.50

/user

Per month

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Why am I seeing this?

FreeAgent pricing information

Value for money

4.2

/5

168

Starting from

14.50

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

FreeAgent features

Functionality

4.3

/5

168

Total features

66

16 categories

Most valued features by users

Activity Dashboard
API
Workflow Management
Multi-Currency
Audit Trail
Billing & Invoicing
Reminders
Accounting

FreeAgent users reviews

Overall Rating

4.5

/5

168

Positive reviews

89

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.78/10
Rating distribution

5

4

3

2

1

107

42

11

3

5

Pros
They have live-help and the accountants are amazingly responsive, understanding and helpful. One of the best supports I've had in any software.
The help files are fantastic, and the clear accounting descriptions and explanations make them a great resource for a small business even if you don't use the software.
Live bank feeds, easy to use, perfect for invoicing, accounting for small businesses, keeping the accountant and bank manager happy with the efficiency.
Cons
This is the most frustrating of all of the accounting software that we reviewed. Everything (even mistakes) gets locked in and can't be edited or amended.
I have an accounting background and am a bit frustrated with how to pay bills and reconciling an account.
Using the software was very awkward and restrictive.
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John C.

Business Owner

Internet, 1-10 employees

Review source

Overall Rating

Allows me to manage the business effectively

Reviewed 4 years ago

Transcript

John C.: Hi, my name's John, I'm a company director. I give FreeAgent five stars out of five stars. For more reviews like this click below. Before we looked at FreeAgent, we looked at several other accounting software packages. We looked at QuickBooks and we looked at Sage. The reasons we chose FreeAgent, mainly because, A, it linked to our banking software really well, it integrated with our banking software really well. And B because the functionality had suited our business. The onboarding of FreeAgent into our business was very, very easy and very quick, I was in control of it at all times. It connects to my bank accounts. It connects to my credit cards. It makes accounting really, really simple for my business. I would recommend if people are looking at accounting packages for a small to medium business, FreeAgent is ideal. It allows me to control salaries. It allows us to look at our VAT, our tax, and our cashflow all in one place. And it's really, really simple to integrate with your bank accounts.

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Samantha W.

Marketing and Advertising, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for non- accountants and accountants alike

Reviewed a year ago
Pros

It's nicely laid out and easy to navigate, the automatic filling is a breeze, recurring invoices & bills save so much time and the time tracking features are useful in some cases.I used the software probably just when it started many years ago when i started as a freelancer, but it was pretty expensive then, so i moved on. I returned when it was offered for free through my bank as it was a bit of a no brainer.

Cons

The integration with other tools is very lacking, yes it has zapier but with only a couple of integration points its basically useless with the tech stacks most of us operate now. From memory (as i cant find the customer forums anymore) users have been requesting improvements to this for at least 6 years, so It's not going to be improved basically.

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Caleb C.

Leisure, Travel & Tourism, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Accounting Simple & Affordable

Reviewed 2 years ago

Great experience, would definitely recommend to small businesses and freelancers!

Pros

It's very user friendly. It's great for freelancers or small businesses that do a lot of their own bookkeeping and accounting. It simplifies things in a way to make it easy.

Cons

The simplified software is great for basic transactions, but sometimes it would be better to have more customisation. There are fixed categories of expenses, so you can't create a custom one.

OH
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Oscar H.

Information Technology and Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Exceptionally Poor Customer Support

Reviewed 9 years ago

I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent. For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude. That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers. Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January. I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart. I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hello Oscar, Thank you for taking the time to leave feedback. My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks. I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks. As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software. The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we’ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on kevin@freeagent.com and I can arrange it for you To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally. Kind regards, Kevin

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Sam C.

Marketing and Advertising, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for small businesses

Reviewed 2 years ago

Very good, makes sending invoices very easy. I do not use the bills section, so the budgeting and forecasting tools are not relevant to me, however this is no fault of freeagent

Pros

Very easy to use as it is an intuitive userface. Does everything I need as a small business, and can easily send information to the accountant at the end of the year.

Cons

The bank feed seems a bit tempermental at times.

SP
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Simon P.

Information Technology and Services, self-employed

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Free for NatWest Business customers, very straightforward accounting software for small business

Reviewed 4 years ago

All positive - occasionally have to try and work out how to do something, but customer support are very good and responsive if you get really stuck. For someone who would struggle with the accounting side of running a child's piggy bank, FreeAgent is worth its weight in gold!

Pros

It basically does all the required accounting without having to pay for an accountant to do it for you. The biggest benefit when it comes to tracking business tax and completing a tax return as it pretty much does it all for you.

Cons

Sometimes it's tricky to work out how something works and you have to go and get help from customer support, but this may be more user incompetence than anything wrong with the software!

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