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FreeAgent

FreeAgent has been voted the UK's #1 accounting software.

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FreeAgent Pricing, Features, Reviews and Alternatives

FreeAgent product overview

Price starts from

24

/user

Per month

What is FreeAgent?

FreeAgent is award-winning online accounting software designed specifically for small businesses, freelancers and their accountants and bookkeepers. Over 100,000 customers use FreeAgent to manage their business accounts – with no confusing accounting jargon and a friendly team of support accountants to help them stay on track.

Key benefits of using FreeAgent

What is FreeAgent?

FreeAgent is award-winning online accounting software designed specifically for small businesses, freelancers and their accountants and bookkeepers. Over 100,000 customers use FreeAgent to manage their business accounts – all done simply, without confusing accounting jargon and with a friendly team of support accountants to help them stay on track.

What features does FreeAgent have?

FreeAgent is packed full of big features for small businesses. The software helps business owners take care of their day-to-day admin, from managing expenses, running RTI-compliant payroll and time tracking, to creating and sending invoices and monitoring cashflow.

FreeAgent also has a personalised ‘Tax Timeline’ of upcoming deadlines and amounts due, as well as the functionality to file VAT, RTI and Self Assessment returns directly to HMRC. FreeAgent is also Making Tax Digital compatible.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
Email/Help Desk
Chat
Knowledge Base

Training options

Videos
Live Online
Documentation
Webinars

FreeAgent pricing information

Value for money

4.2

/5

126

Starting from

24

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

FreeAgent features

Functionality

4.3

/5

126

Total features

66

13 categories

Most valued features by users

Activity Dashboard
API
Billing & Invoicing
Multi-Currency
Workflow Management
Audit Trail
Invoice Management
Accounting

FreeAgent users reviews

Overall Rating

4.4

/5

126

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.86/10
Rating distribution

5

4

3

2

1

77

32

10

3

4

Pros
Good pricing, it's one of the best investment for a freelancer who have some time working. This app really help me in may freelance career.

JI

Jahiezer I.

There is good help in the support section and it is good to be able to get some automated analysis of the figures too.

AR

Anonymous Reviewer

The help files are fantastic, and the clear accounting descriptions and explanations make them a great resource for a small business even if you don't use the software.
AvatarImg

Anne W.

Cons
This is the most frustrating of all of the accounting software that we reviewed. Everything (even mistakes) gets locked in and can't be edited or amended.

AR

Anonymous Reviewer

I have an accounting background and am a bit frustrated with how to pay bills and reconciling an account.

AR

Anonymous Reviewer

Using the software was very awkward and restrictive.

AR

Anonymous Reviewer

Overall Rating

Allows me to manage the business effectively

Reviewed a year ago

Transcript

John C.: Hi, my name's John, I'm a company director. I give FreeAgent five stars out of five stars. For...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Makes bookkeeping easy for a novice, and still keeps an accountant happy

Reviewed 4 years ago

Saves me a whole lot of time, and helps me keep clear records for my accountant.

Pros

At the moment it's free through my business banking account - I tried it because of this but it would definitely be worth paying for. I am relatively new to running a business and the software is very intuitive for a novice. My accountant is pretty happy with it too, so that's a big thumbs up! It makes invoicing and payment of exenses very easy, and is great for keeping track of money coming in/out...

Cons

Exporting information is a bit tricky in some areas - you can get a pdf out quite easily but an xls or csv would be more useful (you can export the entire company dataset as a csv, but not filtered individual elements such as unpaid expenses or balances within individual accounts). In some cases you can get round this by cutting and pasting, but it's a bit fiddly. Exporting all company data does not export attachments - so you need to keep a separate copy of scanned receipts etc outside FreeAgent. It is one of the more expensive cloud accounting software packages out there, but I have looked at a whole range and you can't beat the functionality, so that's what you are paying for I guess!

Vendor response

Hi Anne, Thank you for taking the time to leave us a review. It's great to hear about the features you like using and we really appreciate your positive feedback. I'm also pleased to say that we are currently working on improving our exporting data feature, which will be released very soon. Thanks again for using FreeAgent, we really appreciate it! All the best, The FreeAgent Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Affordable accounting software; good but needs a few tweaks to be great

Reviewed a year ago

Clients who have made the transition can be viewed on one dashboard, and makes managing client records much easier.

Pros

Very easy to onboard clients; Linking bank accounts through open banking is straightforward and facility works well; Simple user interface makes it easy for novices to use; Very good customer support; Can be had for free of you use and RBS group bank account including Mettle; On the go invoicing is nice for some business as well as the expense logger

Cons

Not as flexible as some accounting packages; a few of the facilities are still a work in progress and you need to do a workaround

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Painful to use, Clunky and not great

Reviewed 3 years ago

Using the software was very awkward and restrictive. I lost confidence in it very early on. My experience has been years of utter frustration. Regular promises of fixes and upgrades never materialised over the last 3 years and despite sticking with it, and getting the software for free, I ended up having to opt for better software. Customer services are quick to respond but they tend to misinterpret your issue. Their idea of helping is sending you a link to a long drawn out document that frustrates you even more than the original issue. Most of the issues can't be resolved by sympathetic customer support reps because they are hard-coded into the software as basic incapabilities.

Pros

It's a Scottish company, albeit taken over by an anti-Scottish UK bank. Customer services are relatively quick to respond but don't often understand or resolve your issue. They do send you a Monday motivator which is useful. It's now free if you bank with RBS/Nat West, but I'd rather not bank with either and even at £0 it's not worth it. I'd rather pay for a decent software and save the cost of hours of inefficiency and extra accountancy fees later.

Cons

It is very clunky and awkward to use. It is very expensive for what it is and definitely not even worth using for free. Several essential basic functions are missing and it is very restrictive/prescriptive forcing you to work their way or not at all. Customer services regularly have to fudge "workarounds" to fill the gaps in FreeAgent's basic functionality and often these "workarounds" make more...

Vendor response

Hi there, We¿re really sorry to hear about your experience and appreciate you taking the time to share your feedback and frustrations. If there's anything we can do to help improve your experience, or any additional feedback you'd like to share with us, please contact us at @support@freeagent.com. Warm regards, The FreeAgent Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Valuable Software, Easy to Use

Reviewed 4 months ago

It has expedited my bookkeeping, financial reports, and invoice management. It's been very good.

Pros

It's very user-friendly, especially for non-accounting oriented people. It makes things simpler. Small businesses that do not have a dedicated bookkeeper or accountant will likely get the most value out if this software.

Cons

It would be useful to add customised line items. It's not completely necessary bu would be useful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freeagent - simple and reliable accounting

Reviewed a year ago

Freeagent covers all our accounting and invoicing needs very well. We have tried one of the leading alternatives but came back as we were so pleased with it.

Pros

The billing and invoicing functionality is a key feature of the product and works very well. They send a Monday motivator email summarising your agenda for the week on Monday mornings. This includes items such as unbilled hours logged, payments to approve and bills to chase or pay. MFA is supported for increased security.

Cons

There are few things that I don't like to be honest, the only one that can be annoying is the bank feeds can sometimes be a little slow to show items. A manual refresh option for bank feed data would be useful.

FreeAgent FAQs and common questions

Q. What type of pricing plans does FreeAgent offer?

FreeAgent has the following pricing plans:
Starting from: $24.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of FreeAgent?

FreeAgent has the following typical customers:
Freelancers, Non Profit, Public Administrations, Small Business


Q. What languages does FreeAgent support?

FreeAgent supports the following languages:
English


Q. Does FreeAgent support mobile devices?

FreeAgent supports the following devices:
Android, iPad, iPhone


Q. Does FreeAgent offer an API?

Yes, FreeAgent has an API available for use.


Q. What other apps does FreeAgent integrate with?

FreeAgent integrates with the following applications:
Capsule, PayPal, RightSignature, Zapier, Google Workspace, Dext Prepare, Geckoboard, Stripe, Basecamp, Rydoo, Float, Satago


Q. What level of support does FreeAgent offer?

FreeAgent offers the following support options:
Phone Support, FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

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