FreeAgent Pricing, Features, Reviews & Comparison of Alternatives

FreeAgent

FreeAgent has been voted the UK's #1 accounting software app

4.38/5 (120 reviews)

FreeAgent overview

What is FreeAgent?

Join over 75,000 small businesses in the UK using FreeAgent to manage their finances! Our award-winning cloud accounting software brings together invoicing, time tracking, expenses, MTD-compliant VAT, Self Assessment and more!

LINK YOUR BANK ACCOUNT
FreeAgent supports thousands of bank feeds around the world! Link your bank account with FreeAgent and watch your transactions automatically appear in your FreeAgent account. As well as giving you a real-time overview of your cash flow, this helps us automatically populate around 90% of the sole trader Self Assessment tax return for you!

IOS & ANDROID APPS
Manage your business on the move with FreeAgent’s iOS and Android apps – perfect for snapping photos of receipts on the go and whipping up estimates in an instant. Our customers tell us that they love being able to record mileage when they’re out and about, as well as being able to keep tabs on the performance of their businesses no matter where they are!

MAKING TAX DIGITAL
FreeAgent has you covered for Making Tax Digital; we’ve been submitting digital VAT returns to HMRC on behalf of our customers since 2010! FreeAgent is also proudly on HMRC’s list of compatible software suppliers for MTD for VAT.

WE’RE HERE TO HELP
We’re proud to have over ten years of experience helping small businesses flourish, and we offer resources like online guides, articles and weekly webinars on everything from decoding tax legislation, to running payroll. Our award-winning (and much loved!) support team are located in our HQ, in the heart of Edinburgh.

ACCOUNTANT-FRIENDLY
FreeAgent is also ideal for small businesses working with accountants. Our Practice Dashboard gives your accountant a real-time view of your finances at the click of a button. The days of sifting through piles of invoices and receipts are over – for both you and your accountant!

WE KEEP YOUR DATA SECURE
We’re committed to protecting your personal and financial data, using multiple layers of security. All of the data in your FreeAgent account is backed up several times an hour to our secure server so your data is safe and sound.
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Pricing

Starting from
$20/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
FreeAgent screenshotHow James Kennedy uses FreeAgent to manage his bike shopFreeAgent screenshotFreeAgent screenshotFreeAgent screenshot: FreeAgent  for the iPadFreeAgent screenshot: Invoices in FreeAgentFreeAgent screenshot: FreeAgent integrationsFreeAgent screenshot: FreeAgent homepage viewFreeAgent screenshot: FreeAgent Overview

FreeAgent user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.2
  4.3
  4.4
Anne Westwood

Makes bookkeeping easy for a novice, and still keeps an accountant happy

Used weekly for less than 6 months
Reviewed 2018-01-02
Review Source: Capterra

Saves me a whole lot of time, and helps me keep clear records for my accountant.

Pros
At the moment it's free through my business banking account - I tried it because of this but it would definitely be worth paying for. I am relatively new to running a business and the software is very intuitive for a novice. My accountant is pretty happy with it too, so that's a big thumbs up! It makes invoicing and payment of exenses very easy, and is great for keeping track of money coming in/out and keeping an eye on invoices due for payment. Payroll is incorporated (you can file it with HMRC through FreeAgent or let your accountant do it separately). I also like the fact that it reminds me when my corporation tax and annual accounts are due. In a few clicks I can see my profit & loss account and my trial balance as well as spend in the different (customisable) categories. Really helps me keep on top of everything. The Android app is also great for reconciling payments and recording expenses on the move. The help files are fantastic, and the clear accounting descriptions and explanations make them a great resource for a small business even if you don't use the software.

Cons
Exporting information is a bit tricky in some areas - you can get a pdf out quite easily but an xls or csv would be more useful (you can export the entire company dataset as a csv, but not filtered individual elements such as unpaid expenses or balances within individual accounts). In some cases you can get round this by cutting and pasting, but it's a bit fiddly. Exporting all company data does not export attachments - so you need to keep a separate copy of scanned receipts etc outside FreeAgent. It is one of the more expensive cloud accounting software packages out there, but I have looked at a whole range and you can't beat the functionality, so that's what you are paying for I guess!

Response from FreeAgent Central


Hi Anne,

Thank you for taking the time to leave us a review. It's great to hear about the features you like using and we really appreciate your positive feedback.

I'm also pleased to say that we are currently working on improving our exporting data feature, which will be released very soon.

Thanks again for using FreeAgent, we really appreciate it!

All the best,
The FreeAgent Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Highly recommended

Used daily for 1-2 years
Reviewed 2019-08-08
Review Source: Capterra

Pros
I got access to this software FREE of charge through banking with RBS. Having previously used Xero for our book-keeping, I found it had the same great functionality but a much slicker design. It's simplicity and ease of use is the best thing going for it.

Cons
Had some issues at the beginning with connecting our bank feeds but this was sorted out quickly by the team at FreeAgent - can't think of any real faults with the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Painful to use, Clunky and not great

Used daily for 2+ years
Reviewed 2019-03-11
Review Source: Capterra

Using the software was very awkward and restrictive. I lost confidence in it very early on. My experience has been years of utter frustration. Regular promises of fixes and upgrades never materialised over the last 3 years and despite sticking with it, and getting the software for free, I ended up having to opt for better software. Customer services are quick to respond but they tend to misinterpret your issue. Their idea of helping is sending you a link to a long drawn out document that frustrates you even more than the original issue. Most of the issues can't be resolved by sympathetic customer support reps because they are hard-coded into the software as basic incapabilities.

Pros
It's a Scottish company, albeit taken over by an anti-Scottish UK bank. Customer services are relatively quick to respond but don't often understand or resolve your issue. They do send you a Monday motivator which is useful. It's now free if you bank with RBS/Nat West, but I'd rather not bank with either and even at £0 it's not worth it. I'd rather pay for a decent software and save the cost of hours of inefficiency and extra accountancy fees later.

Cons
It is very clunky and awkward to use. It is very expensive for what it is and definitely not even worth using for free. Several essential basic functions are missing and it is very restrictive/prescriptive forcing you to work their way or not at all. Customer services regularly have to fudge "workarounds" to fill the gaps in FreeAgent's basic functionality and often these "workarounds" make more mess than doing nothing, leaving you with more to pay your accountant to fix it. FreeAgent does several things in very unusual ways and then doesn't allow you to fix them. Payroll does post journals into your ledgers but even the best accountants can't make any sense of them. This software tries to be all things to small businesses giving tools that quite frankly are dangerous to unqualified accountants. It allows you to do your own VAT, Corporation Tax and Self Assessment wrongly, without any tax planning advice which could cost you tens of thousands of pounds in VAT/tax that isn't due, not to mention HMRC penalties etc. I know of several clients who have overpaid an absolute fortune and had seriously damaging run-ins with HMRC as a direct result of trying to DIY using this software. Buyer BEWARE!!!

Response from FreeAgent Central


Hi there,

We¿re really sorry to hear about your experience and appreciate you taking the time to share your feedback and frustrations. If there's anything we can do to help improve your experience, or any additional feedback you'd like to share with us, please contact us at @support@freeagent.com.

Warm regards,
The FreeAgent Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Victoria Cunningham

This software makes my accounts seem a lot less scary

Used weekly for 6-12 months
Reviewed 2020-08-08
Review Source: Capterra

I loved how the customer service was a real person, not a bot. They have made me feel comfortable about accountancy.

Pros
For me, the general look of the overview screen makes the experience of looking at my accounts a lot less scary. I also find that the whole thing is easy to use, from reconciling my bank accounts to sending out invoices. Plus they actually sort your taxes out (this might only be in the UK though)!

Cons
I am probably not using as much of the software as I could. (e.g. payroll and time tracking) but I'm just proud that they've convinced me how simple and professional it is to use them for invoicing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Emanuele Farotti

Overall

Used daily for 2+ years
Reviewed 2018-02-19
Review Source: GetApp

Pros
Overall experience is good. It allows to better organised both my bookeeping but as well my employee work due to its usability. Love as well the API integration that allow me to create custom analysis.

Cons
Too much focus on UK client. We are an Italian company and some of the functionality available for UK are really complex to achieve for us and required workaround. Billing only in 1 currency is crazy, why do you have invoice in multiple currency but billing cannot be done? It should be a simple addition to make but it has been year that people asked for this and still not implementation. Country specific payroll. Although I am aware it will be impossible to enable payroll for every country out of the box why don't allow customer to customized the payroll functionality to meet payroll requirements or add important deadline for taxing purpose. Even the export functionality can be improve and should be added to every areas from timesheet to bill, from invoice to expense with filter that allow you to specify the data you want to export. VAT calculation for Intrastat - due to the internationalisation of business should be easier to export only bill and invoice that are related to country outside your normal business area. What about language package? Again if not possibile provide an LDK that allow client to customize the interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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FreeAgent pricing

Starting from
$20/month
Pricing options
Subscription
Free trial
View Pricing Plans

Right now, you can get 50% off FreeAgent for your first 6 months if you're a new subscriber.

Pay as you go every month or pay annually and get 12 months for the price of 10.

All plans include as many users, clients and projects as you want, at no extra cost.

The first 30 days are free and no credit card is required. There are no set-up fees of any kind and you can easily cancel your account at any time.

FreeAgent features

API
Accounting Management
Activity Dashboard
Billing & Invoicing
Invoice Management
Invoice Processing
Workflow Management

Accounting Integration (181 other apps)
Audit Trail (153 other apps)
Automatic Notifications (181 other apps)
Compliance Management (213 other apps)
Customizable Reporting (180 other apps)
Data Import/Export (204 other apps)
Electronic Payments (189 other apps)
Expense Tracking (171 other apps)
Financial Analysis (148 other apps)
Multi-Currency (179 other apps)
Real Time Data (159 other apps)
Reporting & Statistics (298 other apps)
Third Party Integration (241 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for FreeAgent

Key features of FreeAgent

  • Send estimates and proposals
  • Beautiful Invoice templates
  • Automatic bank feeds
  • Simple payroll
  • Expense tracking & management
  • Fill & file self assessments straight to HMRC
  • Tax timeline
  • Corporation tax forecasting
  • Time tracking
  • Submit VAT return in one click
  • Project management
  • Accountant access
  • Multi-currency invoicing
  • Payment links on invoices
  • Overview dashboard
  • Profit and Loss statements
  • Balance sheet
  • Referral scheme
  • Recurring invoices
  • Estimates & invoices
  • Cash flow management
  • Invoice timeline
  • Live Profit and Loss
  • Estimate templates
  • Convert estimates into invoices, or projects and tasks
  • Multi-language
  • Customizable template branding
  • PDF conversion
  • Expense tracking
  • Snap and upload receipts
  • Employee expenses
  • Project management
  • Task management
  • Manage billable / unbillable time
  • Sync between devices
  • Balance sheet
  • Aged debtor and creditor reports
  • Dividend reports and printable dividend vouchers
View All Features

Benefits

Getting started is easy
* FreeAgent is cloud-based so there is no software to download/install
* You can have unlimited users and unlimited transactions on your account
* Friendly, experienced Support Accountants are available to answer any queries on using FreeAgent and host Getting Started webinars and one-to-one calls


Main Features
* Create beautiful, customisable invoice with payment links so your customers can easily pay you online
* Chase up late-paying clients with automated invoice reminders and send thank you emails once an invoice has been paid
* Simply snap a pic of an expense receipt with your phone and upload it into your account
* Enter timeslips or use the built-in stopwatch to accurately record every last minute of your time as you work
* Intuitive design makes it quick and easy to keep on top of day-to-day bookkeeping



UK version
* Export key tax dates from FreeAgent to your calendar so you can always stay on top of what you owe the taxman and when you owe it
* Fill and file your Self Assessment tax return if you're a sole trader or limited company director
* See your forecasted Corporation Tax liabilities with the unique FreeAgent Tax Timeline
* Submit your VAT return directly online to HMRC from FreeAgent in a simple click
* FreeAgent supports the UK’s VAT flat rate scheme, and calculates VAT on either an invoice or cash basis



US Version
* FreeAgent supports Sole Proprietor, Partnership, Limited Liability Company and C-corp and S-corp business types
* Supports 1040 Schedule C worksheet for sole proprietors
* Custom sales tax rate for invoice and estimate items


Universal version
* Supports sales tax reporting
* You can define your sales tax rate and there is also support for compound sales taxes (second sales taxes that are worked out on an amount including a first sales tax)


Integration

FreeAgent continually collaborates with other businesses to add new apps that bring all of your business admin together. For example, your PayPal, Dwolla and GoCardless payments can all be updated in your accounts automatically through FreeAgent's integrations.