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FreeAgent
FreeAgent has been voted the UK's #1 accounting software.
Last updated: September 2024
FreeAgent has the following pricing plans:
Starting from: £14.50/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of FreeAgent?
FreeAgent has the following typical customers:
Freelancers, Non Profit, Public Administrations, Small Business
Q. What languages does FreeAgent support?
FreeAgent supports the following languages:
English
Q. Does FreeAgent support mobile devices?
FreeAgent supports the following devices:
Android, iPad, iPhone
Q. Does FreeAgent offer an API?
Yes, FreeAgent has an API available for use.
Q. What other apps does FreeAgent integrate with?
FreeAgent integrates with the following applications:
Capsule, PayPal, RightSignature, Zapier, Google Workspace, Dext Prepare, Geckoboard, Stripe, Basecamp, Rydoo, Float, Satago
Q. What level of support does FreeAgent offer?
FreeAgent offers the following support options:
Phone Support, FAQs/Forum, Email/Help Desk, Chat, Knowledge Base
FreeAgent is award-winning online accounting software designed specifically for small businesses, freelancers and their accountants and bookkeepers. Over 100,000 customers use FreeAgent to manage their business accounts – with no confusing accounting jargon and a friendly team of support accountants to help them stay on track.
Typical customers
Platforms supported
Support options
Training options
Starting from
14.50
/user
Per month
Starting from
20
Per month
Flat Rate
Value for money
4.2
/5
168
Starting from
14.50
/user
Per month
Value for money contenders
Functionality
4.3
/5
168
Total features
66
16 categories
Functionality contenders
Overall Rating
4.5
/5
168
Positive reviews
89
%
107
42
11
3
5
Overall rating contenders
John C.
Business Owner
Internet, 1-10 employees
Review source
Transcript
John C.: Hi, my name's John, I'm a company director. I give FreeAgent five stars out of five stars. For more reviews like this click below. Before we looked at FreeAgent, we looked at several other accounting software packages. We looked at QuickBooks and we looked at Sage. The reasons we chose FreeAgent, mainly because, A, it linked to our banking software really well, it integrated with our banking software really well. And B because the functionality had suited our business. The onboarding of FreeAgent into our business was very, very easy and very quick, I was in control of it at all times. It connects to my bank accounts. It connects to my credit cards. It makes accounting really, really simple for my business. I would recommend if people are looking at accounting packages for a small to medium business, FreeAgent is ideal. It allows me to control salaries. It allows us to look at our VAT, our tax, and our cashflow all in one place. And it's really, really simple to integrate with your bank accounts.
Samantha W.
Marketing and Advertising, self-employed
Used daily for 2+ years
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It's nicely laid out and easy to navigate, the automatic filling is a breeze, recurring invoices & bills save so much time and the time tracking features are useful in some cases.I used the software probably just when it started many years ago when i started as a freelancer, but it was pretty expensive then, so i moved on. I returned when it was offered for free through my bank as it was a bit of a no brainer.
The integration with other tools is very lacking, yes it has zapier but with only a couple of integration points its basically useless with the tech stacks most of us operate now. From memory (as i cant find the customer forums anymore) users have been requesting improvements to this for at least 6 years, so It's not going to be improved basically.
Caleb C.
Leisure, Travel & Tourism, 1-10 employees
Used weekly for 2+ years
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Great experience, would definitely recommend to small businesses and freelancers!
It's very user friendly. It's great for freelancers or small businesses that do a lot of their own bookkeeping and accounting. It simplifies things in a way to make it easy.
The simplified software is great for basic transactions, but sometimes it would be better to have more customisation. There are fixed categories of expenses, so you can't create a custom one.
Oscar H.
Information Technology and Services, 1-10 employees
Review source
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I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent. For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude. That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers. Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January. I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart. I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!
No pros were added to this review
No cons were added to this review
Hello Oscar, Thank you for taking the time to leave feedback. My name is Kevin McCallum and I am Business Development Director at FreeAgent and directly responsible for managing our relationship with MyBusinessWorks. I'm really sorry that you've not had a good experience with MyBusinessWorks support and I wanted to let you know that we take these kind of issues very seriously and I am currently discussing this matter with MyBusinessWorks. As you know from your previous discussions with our support team, we do take all our customer support obligations very seriously and pride ourselves on the support we provide to our customers. It is worth pointing out that MBW provide support on a number of the products you have access to through their package, whereas at FreeAgent we focus solely on our own software. The only way to receive full unlimited support from our support team would be if you were a direct subscriber to FreeAgent. As we’ve said previously, if you wanted to transfer your account over to become a direct subscriber then we would be more than happy to help you do this. If you'd like to do this please email me on kevin@freeagent.com and I can arrange it for you To reiterate, I'm sorry that you are not happy with the support you have received from MBW but I am now dealing with this personally. Kind regards, Kevin
Sam C.
Marketing and Advertising, 1-10 employees
Used weekly for 2+ years
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Very good, makes sending invoices very easy. I do not use the bills section, so the budgeting and forecasting tools are not relevant to me, however this is no fault of freeagent
Very easy to use as it is an intuitive userface. Does everything I need as a small business, and can easily send information to the accountant at the end of the year.
The bank feed seems a bit tempermental at times.
Simon P.
Information Technology and Services, self-employed
Used monthly for 1-2 years
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All positive - occasionally have to try and work out how to do something, but customer support are very good and responsive if you get really stuck. For someone who would struggle with the accounting side of running a child's piggy bank, FreeAgent is worth its weight in gold!
It basically does all the required accounting without having to pay for an accountant to do it for you. The biggest benefit when it comes to tracking business tax and completing a tax return as it pretty much does it all for you.
Sometimes it's tricky to work out how something works and you have to go and get help from customer support, but this may be more user incompetence than anything wrong with the software!