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Bonterra Penelope

4.2
(75)

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Cloud-based case management software for human services.

(14)

Bonterra Penelope Pricing, Features, Reviews and Alternatives

Bonterra Penelope FAQs

Q. What type of pricing plans does Bonterra Penelope offer?

Bonterra Penelope has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Bonterra Penelope?

Bonterra Penelope has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Bonterra Penelope support?

Bonterra Penelope supports the following languages:
English


Q. Does Bonterra Penelope offer an API?

No, Bonterra Penelope does not have an API available.


Q. What other apps does Bonterra Penelope integrate with?

Bonterra Penelope integrates with the following applications:
Tableau


Q. What level of support does Bonterra Penelope offer?

Bonterra Penelope offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat

Bonterra Penelope product overview

What is Bonterra Penelope?

Penelope is a configurable, cloud-based case management software platform designed for human service organizations who provide a variety of services across multiple locations.

Key benefits of using Bonterra Penelope

  • Ease frustration for your clients and staff with a configurable case management system that maintains a single source of truth about your clients while reducing the need for multiple solutions.


  • Improve the client experience with Penelope's client engagement options like Add.Me, a self-registration form that saves time on intakes and data entry, and ClientConnect, our mobile customer portal that gives your clients a secure and convenient place to update their profile, view and book appointments, connect with their provider, and complete documentation, all on their phone or laptop.


  • Get stats quickly or organize your data in an unlimited number of ways with flexible reporting and data export options, including more than 100 built-in reports and optional dashboard reporting with Tableau.


  • Eliminate paper forms, improve accuracy, and track client assessments, scoring, and progress with our configurable smart forms, and use our automated workflows and collaboration tools to increase efficiency and reduce errors and miscommunication.


  • Increase security with our cloud-based platform that allows staff to collaborate and communicate securely, while ensuring role-based access to confidential records.


  • Our experienced and friendly deployment and support teams have been helping organizations achieve their mission for almost 20 years, and are committed to the very highest standards of customer service to help you realize the benefits of your investment.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    FAQs/Forum
    Phone Support
    Knowledge Base
    Chat

    Training options

    Webinars
    In Person
    Documentation
    Live Online
    Videos

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    Starting from

    5000

    Per year

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    Bonterra Penelope pricing information

    Value for money

    4.0

    /5

    75

    Starting from

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    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
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    Bonterra Penelope features

    Functionality

    3.9

    /5

    75

    Total features

    84

    7 categories

    Most valued features by users

    Reporting & Statistics
    Activity Dashboard
    Activity Tracking
    Document Management
    Scheduling
    Self Service Portal
    Customizable Reports
    Workflow Management

    Functionality contenders

    Bonterra Penelope users reviews

    Overall Rating

    4.2

    /5

    75

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.02/10
    Rating distribution

    5

    4

    3

    2

    1

    36

    30

    2

    4

    3

    Pros
    Overall the staff at Penelope is helpful and knowledgeable. Penelope is pretty expensive compared to many other databases and the software does offer a good bit to help compensate for the cost.
    Overall, Penelope has been a great asset to our organization. It has helped to gather our data into one secure location for all staff to access.
    Our trainer has been very responsive when we have questions and need further direction. I am very excited to finish the production side of our project and to start using the program.
    Cons
    This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it.
    Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.
    You are not able to delete errors so you are left with a lot of extra entries that make certain parts busy and confusing.

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