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Penelope

Cloud-based case management software for human services.

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Penelope Pricing, Features, Reviews and Alternatives

Penelope product overview

What is Penelope?

Penelope is a configurable, cloud-based case management software platform designed for human service organizations who provide a variety of services across multiple locations.

Key benefits of using Penelope

  • Ease frustration for your clients and staff with a configurable case management system that maintains a single source of truth about your clients while reducing the need for multiple solutions.


  • Improve the client experience with Penelope's client engagement options like Add.Me, a self-registration form that saves time on intakes and data entry, and ClientConnect, our mobile customer portal that gives your clients a secure and convenient place to update their profile, view and book appointments, connect with their provider, and complete documentation, all on their phone or laptop.


  • Get stats quickly or organize your data in an unlimited number of ways with flexible reporting and data export options, including more than 100 built-in reports and optional dashboard reporting with Tableau.


  • Eliminate paper forms, improve accuracy, and track client assessments, scoring, and progress with our configurable smart forms, and use our automated workflows and collaboration tools to increase efficiency and reduce errors and miscommunication.


  • Increase security with our cloud-based platform that allows staff to collaborate and communicate securely, while ensuring role-based access to confidential records.


  • Our experienced and friendly deployment and support teams have been helping organizations achieve their mission for almost 20 years, and are committed to the very highest standards of customer service to help you realize the benefits of your investment.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    FAQs/Forum
    Phone Support
    Knowledge Base
    Chat

    Training options

    Webinars
    In Person
    Documentation
    Live Online
    Videos

    Penelope pricing information

    Value for money

    4.1

    /5

    73

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Penelope features

    Functionality

    4.0

    /5

    73
    Total Features86 4 categories

    Most valued features by users

    Scheduling
    Reporting & Statistics
    Document Management
    Activity Dashboard
    Activity Tracking
    Self Service Portal
    Workflow Management
    Billing & Invoicing

    Functionality contenders

    Penelope users reviews

    Overall rating

    4.3

    /5

    73

    Positive reviews

    89%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10
    Rating distribution

    5

    4

    3

    2

    1

    36

    29

    2

    4

    2

    Pros
    Overall the staff at Penelope is helpful and knowledgeable. Penelope is pretty expensive compared to many other databases and the software does offer a good bit to help compensate for the cost.

    BK

    Beth K.

    Overall, Penelope has been a great asset to our organization. It has helped to gather our data into one secure location for all staff to access.

    EM

    Elena M.

    Our trainer has been very responsive when we have questions and need further direction. I am very excited to finish the production side of our project and to start using the program.

    TS

    Tara S.

    Cons
    This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it.

    SS

    Stephanie S.

    Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.

    TB

    Trish B.

    You are not able to delete errors so you are left with a lot of extra entries that make certain parts busy and confusing.

    NA

    Nicole A.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    I like this program!!

    Reviewed 3 years ago

    At first it was daunting as there is SO much information but once we figured it out I love it! I'm part of the team that works on our documentation to make things flow easier. It's great to be able to tailor it to our company needs.

    Pros

    Being able to read my staff input by generating a report whenever I need it. Being able to pull reports to the tableau so I can see my numbers just like that.

    Cons

    Only being able to access from work computers with the VPN installed there. Would be great to be able to access from personal computers.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    EXcellent system for client files and caseload management

    Reviewed 7 months ago

    We love Penelope for report writing and for documenting outputs for different projects including quality assurance reviews - we know that we are not using Penelope to it's full capacity and there is a lot more potential for improved and different methods of reporting.

    Pros

    The user interface for our frontline counsellors is very intuitive which is efficient in getting new users up and running and is excellent for day-to-day casen documentation and file management

    Cons

    Customization of the software was a challenge for us to understand our needs with respect to the many different functions and options available - using the sandbox was helpful in working out a few of the errors we made in planning

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    UI is poor. Reporting function only in PDF. not SMS friendly. Case file structure = privacy issues

    Reviewed 4 years ago
    Pros

    it has a diary schedule linked to cart items. it's god if you only want Penelope to do one thing, ie, ATAPS service & payments

    Cons

    UI poor resulting in clunky data entry and more time spent entering data. not mobile / tablet friendly Reporting function does not provide dashboard, only reports in pdf or that you have to cut and past into Excel. Case file / service file structure creates privacy issues - we may have to move away from this product on the basis of legal advice Lack of technical support available in Australia

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Penelope from the Perspective of Reporting and Program Surveillance

    Reviewed a year ago

    I was hired to obtain, process and analyze the raw Penelope data because the built in reports were not sufficient for our reporting purposes. To be fair to Athena, I've observed this is true with any database system; built in reports for any database are static and the reporting needs of non-for-profit organizations are dynamic and shift at least annually. Initially, I had trouble using my credentials...

    Pros

    Penelope is comprehensive in terms of documenting service appointments, client assessments, referrals, notes, agency workshops and meetings, etc. One can access the raw data via ODBC and prepare the data for reporting, projections for grant writing or program surveillance. One can also use the built in reports for these. There is a feature that allows appointments to sync with Microsoft Outlook that is very handy. Athena Software has a lot of documentation for Penelope that I have found extremely helpful. Managers can look at staff caseloads easily.

    Cons

    I found that support for accessing the raw data, especially in terms of data preparation is very limited unless you pay for a support meeting. They do provide data dictionaries and data maps which I found very helpful. Using login credentials for downloading the data can be frustrating initially because they are not immediately actualized by the engineers. Once that occurs, ODBC works fine and is reliable. With other issues Athena responds fairly quickly. Also, they do not provide support for using R. Thankfully, there is sufficient documentation from R developers that enabled me to figure it out.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    many used

    Reviewed a year ago

    We are a unique organization in many ways, (arent we all) and the configuration of the software was an undertaking not for the faint of heart. We did have issues where Athena struggled to understand our business model during configuration. Once we overcame this issue, Athena has been very flexible, understanding and creative in helping us maximise the softwares uses to our organizations specific needs. We have found great value for money in this partnership.

    Pros

    The engage tool (client communication) has made a big difference to our interactions with clients, particularly during COVID lockdowns. The customer service and support is always quick, informed and flexible to our needs. Our particular business pushed the Penelope system slightly out of its intended scope, but the Athena team has been so flexible with us and very creative in solving our issues.

    Cons

    The software can be difficult to configure and test. The testing environments are extremely helpful for this, but as with all software, it can be impossible to understand the ramifications of system changes without testing each and every expected output. I have seen systems that do this a little better than Athena's Penelope.

    Penelope FAQs and common questions

    Penelope has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Penelope has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business


    Penelope supports the following languages:
    English


    No, Penelope does not have an API available.


    Penelope integrates with the following applications:
    Tableau


    Penelope offers the following support options:
    Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat

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