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PSTrax vs First Due Comparison (2026)

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PSTrax

First Due

Overview

Upgrade Narcotic tracking and compliance. PSTrax is the leading system for Fire & EMS checks and logistics management. Track vehicle, equipment, inventory, and controlled substance checks in one place.

First Due is an end-to-end AI-powered public safety software solution that unifies emergency response, NERIS, ePCR, fire prevention, scheduling, training, assets, analytics, and more in one secure cloud-based application for Fire, EMS, and public safety agencies.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

5.0

Value for money

Ease of use

Features

Customer support

100%

would recommend this app

4.6

Value for money

Ease of use

Features

Customer support

79%

would recommend this app

Pros

“What we did not expect to get was an easy to navigate and utilize product that not only meets our every need but a company that has listened to our requests in molding the product into our needs and considers all suggestions we make; and even sending detailed videos on how to make the updated system work for us!”

Sara M.

EMS Educator, RN

“The customer support in implementing ideas form the users is fantastic”

Simon S.

Brigade Captain

“From our initial demo, through sales, and then implementation, the PSTrax level of customer service has been phenomenal.”

Eric B.

Fire Chief

Pros

“It tracks all of my department's pay codes, member training hours, and integrates our pre-plans with the mobile responder app, giving us the ability to share information with our personnel and surrounding mutual aid partners with ease.”

Anthony P.

Fire Chief

“They are innovative and listen to their customers when it comes to new technology and settings that helps the everyday firefighter. Whether you are a volunteer department or career, this software is for you!”

Dylan R.

Fire Chief

“First Due is great because of all of the different modules that we were able to combine to get rid off all the individual software that we were using.”

Benjamin T.

Captain

Cons

Not enoughreviews yet

Cons

“The asset module needs some customizable fields for truck information. When requesting trade time it does not notify the person that is being asked to trade with.”

Benjamin T.

Captain

“As much as the system is modifiable, release updates are either slow to happen or are released with no explanation of the impact on other parts of the program.”

Jason F.

Fire Chief

“At times, there are so many new features and improvements that things sometimes get broken, causing temporary loss of some functionality.”

Joseph M.

Battalion Chief