CareLogic Pricing, Features, Reviews & Comparison of Alternatives

CareLogic

Web-based mental health electronic health records system

3.86/5 (329 reviews)

CareLogic overview

What is CareLogic?

CareLogic Enterprise is a web-based electronic health records (EHR) platform that offers features such as billing, scheduling, clinical operations management, revenue management, and ad-hoc reporting for the needs of professionals in human services and behavioral health market segment. The product caters to the needs of both mid-sized, as well as enterprise level behavioral health agencies across the United States.

CareLogic allows management executives to streamline their business processes by enabling optimum utilization of financial resources and staff hours for direct care, the product also supports executives to realize a faster ROI by offering low start-up-costs and reduced operating costs. CareLogic helps the clinical managers by permitting collaboration between various health agencies for more coordinated care and by providing automation & alerts to increase risk compliance, the product also offers a direct link to customer billing by enabling an automatic flow of customer documents to the billing engine on the same service ticket. CareLogic also helps professionals to increase service billings & decrease administrative expenditures by offering features such as eliminating loss of revenues from missed services, increasing collections, reducing account receivable balances & outstanding’s, reducing medical recoupments, and offering real-time dashboards & forecasting.

CareLogic is used by organizations in several mental & behavioral health specialties including psychology, psychiatry, therapy, substance abuse, counseling, and community services. Some of the key customers of the product include Youth Opportunity Center Inc., Renewal House, Mind Springs Health, Swanson Center, Syntera, and Avita Community Partners.
www.qualifacts.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
CareLogic screenshot: CareLogic can be accessed across any deviceQualifacts Company ProfileCareLogic screenshot: CareLogic client details view dispaying demographics and contact info.CareLogic screenshot: CareLogic session information page for a clientCareLogic screenshot: CareLogic's customizable patient health questionnaireCareLogic screenshot: CareLogic's patient health questionnaire's data analysis

CareLogic user reviews

Value for money
Features
Ease of use
Customer support
  3.6
  3.6
  3.8
  3.6
Steve Allan

CareLogic the best of the field

Used daily for 2+ years
Reviewed 2018-12-26
Review Source: Capterra

The best thing about Qualifacts is their customer service orientation. While not absolutely perfect over the seven years we've been customers, problems that arose have been addressed vigorously. The management of the company is interactive and engaged with their end users. Their mission is directly to further our work with clients, which I appreciate. EHR software has to live between the worlds of a fragmented healthcare system, the great variety of customer needs and programs, and federal and state regulations that are ever-changing. I have felt supported along the way to achieve the work of our agency by their focus on making that intersection easier. I highly recommend this platform.

Pros
CareLogic is easy for end users. The simple schedule-keep appointment-link to document-bill each day workflow works for clinicians. The billing is accurate, and we've never lost a bit of data. Reliability is very high, and has improved from already high service level reliability. Speed is good, and data is available.

Cons
The interface is dated compared to programs like Microsoft office or web sites like Gmail. There have been strides in the last two years in that the interface is now browser agnostic, running on platforms other than Microsoft IE. It was a tough change to implement, given some built-in data elements that relied on IE. Qualifacts stuck with the project, though, and achieved the goal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Peter Engel

Partnership and customer focused

Used daily for 2+ years
Reviewed 2019-05-23
Review Source: Capterra

We are able to create documents to meet our service line needs. We are able to access the data in order to do reporting and do organizational planning. CareLogic has been a very good partner for our organization and the services that we provide.

Pros
The software is highly configurable to meet your organizations needs. The implementation process was a collaboration between our organization and Qualifacts. There is a strong user community that acts as a resource but also as a learning collaborative for best practice and configuration. Qualifacts strives to be a partner with its customer base and commits to helping its customers to be successful.

Cons
Although the software is highly configurable to meet organizational needs, this customization is limiting in its ability to move data from organizational custom form to multiple uses of that form in your workflows.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Julianne Torrence

If you can afford the bells and whistles, Carelogic can be awesome

Used daily for 2+ years
Reviewed 2019-05-03
Review Source: Capterra

Our primary reason for working with Carelogic was to tighten compliance with billing regulations and to decrease time for clinicians on paperwork. However, we soon learned that we couldn't afford all the pieces that would maximize these goals. Also, although small, our agency has many very different types of programs and models. Carelogic doesn't fit them all, so at times i feels like it is much bigger than what we really need, but not flexible enough to be customized for different programs. There needs to be a dedicated support team for the ECR that is robust - reporting, IT, clinical, administrative, compliance, etc.

Pros
As an end user, there is logic behind the workflows that make using live with families much easier. The Carelogic Community is a wonderful addition to the support network for all levels of users. Qualifacts genuinely seems to want to hear ideas and feedback from its users. My team has learned a great deal at the conferences, as well.

Cons
It feels like there are a lot of glitchy aspects to Carelogic that sometime get in your way. The reporting aspect is horrible unless you have a specific Report Writer or team that know code - Pentaho is NOT a user friendly system. Carelogic has much more to offer if you are in a position to purchase the add- ons. In its most basic form, the functionality can't be maximized. Also, depending on your implementation team, you may or may not know about features you can access - trying to discover or obtain those options/modules is very difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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James Mills

Keeping Clients Data Private

Used daily for 2+ years
Reviewed 2019-08-28
Review Source: Capterra

Overall the experience with CareLogic has been great. We will continue to find new uses and features to enhance our programs!

Pros
CareLogic for us has been great! We used this program now for the last few years and have found so many different uses for what we need. We love the fact that we can pull great data from the system in report form and be able to submit those directly for grants. Another things we love is the ability to have supervisors access their staff's clients to insure arcuate data entry!

Cons
The only thing that our program would benefit from is a way to create documents that are a little less medical field data entry. However, we have worked with CareLogic and our IT team and have found some great ways to fulfill our needs in our program!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great but room for improvement

Used daily for 2+ years
Reviewed 2019-07-31
Review Source: Capterra

Pros
You are able to customize the software to meet your organizations needs.

Cons
Implementation was painful and if certain product features were explained differently in how one function affected another it could have been a smoother process. CareLogic is expensive and the rates continue to increase, the big corporation continues to grow and report record earnings at the expense of their customers. There are additional features that a small non-profits can't afford but need for reporting purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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CareLogic pricing

Pricing options
Subscription
View Pricing Plans

Contact CareLogic for price information or a quote

CareLogic features

Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Records Management
Reminders

API (132 other apps)
Activity Dashboard (212 other apps)
Appointment Management (237 other apps)
Calendar Management (152 other apps)
Charting (148 other apps)
Claims Management (165 other apps)
Client Portal (143 other apps)
Document Management (150 other apps)
Document Storage (125 other apps)
HIPAA Compliance (260 other apps)
Reporting & Statistics (217 other apps)
Self Service Portal (142 other apps)
Third Party Integration (132 other apps)
Workflow Management (157 other apps)

Videos and tutorials

Additional information for CareLogic

Key features of CareLogic

  • Automatic alerts
  • System-generated alerts
  • Enables collaborative documentation
  • Ensure clinical compliance
  • Create custom service documents and forms
  • Single source for client data
  • Configurable reporting tools
  • Real-time analysis and forecasting
  • On-demand coaching
  • Real-time productivity tracking
  • Real-time reporting
  • Reduce risk of audit findings
  • Executive reporting features
  • Has a billing engine
  • Export data into any accounting system
  • Automatically flow into the billing engine
  • Fast return on Investment (ROI)
  • Configurable executive dashboards
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Benefits

● CareLogic is based on a single web-based platform that ensures that customers have access to the latest upgrades as soon as they are released, and without incurring any extra costs.
● The product acts as a single source for storing customer data that enables staff to get secure & on-demand access to customer data, improving care co-ordination and outcome efficiency.
● CareLogic offers flexible and intuitive front desk tools that allows organizations to streamline workflows by managing all referrals from a single location.
● The product enables the automatic generation of claims and transfers all client related data into its billing engine, without any manual intervention.
● CareLogic offers integrated reporting features that enables management to do a quick assessment of operational & financial health of an organization.