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CareLogic Enterprise

Web-based mental health electronic health records system

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CareLogic Enterprise Pricing, Features, Reviews and Alternatives

CareLogic Enterprise product overview

What is CareLogic Enterprise?

CareLogic Enterprise is a web-based electronic health records (EHR) platform that offers features such as billing, scheduling, clinical operations management, revenue management, and ad-hoc reporting for the needs of professionals in human services and behavioral health market segment. The product caters to the needs of both mid-sized, as well as enterprise level behavioral health agencies across the United States.

Key benefits of using CareLogic Enterprise

● CareLogic is based on a single web-based platform that ensures that customers have access to the latest upgrades as soon as they are released, and without incurring any extra costs.
● The product acts as a single source for storing customer data that enables staff to get secure & on-demand access to customer data, improving care co-ordination and outcome efficiency.
● CareLogic offers flexible and intuitive front desk tools that allows organizations to streamline workflows by managing all referrals from a single location.
● The product enables the automatic generation of claims and transfers all client related data into its billing engine, without any manual intervention.
● CareLogic offers integrated reporting features that enables management to do a quick assessment of operational & financial health of an organization.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

Videos
Live Online
In Person
Documentation
Webinars

CareLogic Enterprise pricing information

Value for money

3.7

/5

332

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CareLogic Enterprise features

Functionality

3.6

/5

332
Total Features29 3 categories

Most valued features by users

Billing & Invoicing
Reporting & Statistics
Reminders
Appointment Scheduling
Claims Management
Scheduling
Self Service Portal
Records Management

Functionality contenders

CareLogic Enterprise users reviews

Overall rating

3.9

/5

332

Positive reviews

76%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.42/10
Rating distribution

5

4

3

2

1

77

175

61

13

6

Pros
I like that it can be accessed from more than one computer. I like that you can enter info and as long as you hit "submit" it will save and you can go back later and edit before you sign if needed.

HT

Heather T.

CareLogic is easy to use and very functional. It is a great product and easy to understand once you get the hang of it.

HS

Heather S.

Excellent company with a true eye out for the endusers, industry, and the product they have built and sell.

Derek M.

Cons
CareLogic is the worst investment one can purchase for their company or practice. Fear this--yes because you got ripped off.

KD

Ken D.

I can say that deleting information was a bit difficult once information was entered in, so this was the only negative.

Mattie M.

I can say that I have worked with large number of EHR systems over the years, but this is by far the worst system that I have ever encountered as a medical provider.

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april d.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CareLogic the best of the field

Reviewed 3 years ago

The best thing about Qualifacts is their customer service orientation. While not absolutely perfect over the seven years we've been customers, problems that arose have been addressed vigorously. The management of the company is interactive and engaged with their end users. Their mission is directly to further our work with clients, which I appreciate. EHR software has to live between the worlds of a fragmented healthcare system, the great variety of customer needs and programs, and federal and state regulations that are ever-changing. I have felt supported along the way to achieve the work of our agency by their focus on making that intersection easier. I highly recommend this platform.

Pros

CareLogic is easy for end users. The simple schedule-keep appointment-link to document-bill each day workflow works for clinicians. The billing is accurate, and we've never lost a bit of data. Reliability is very high, and has improved from already high service level reliability. Speed is good, and data is available.

Cons

The interface is dated compared to programs like Microsoft office or web sites like Gmail. There have been strides in the last two years in that the interface is now browser agnostic, running on platforms other than Microsoft IE. It was a tough change to implement, given some built-in data elements that relied on IE. Qualifacts stuck with the project, though, and achieved the goal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Partnership and customer focused

Reviewed 3 years ago

We are able to create documents to meet our service line needs. We are able to access the data in order to do reporting and do organizational planning. CareLogic has been a very good partner for our organization and the services that we provide.

Pros

The software is highly configurable to meet your organizations needs. The implementation process was a collaboration between our organization and Qualifacts. There is a strong user community that acts as a resource but also as a learning collaborative for best practice and configuration. Qualifacts strives to be a partner with its customer base and commits to helping its customers to be successful.

Cons

Although the software is highly configurable to meet organizational needs, this customization is limiting in its ability to move data from organizational custom form to multiple uses of that form in your workflows.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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If you can afford the bells and whistles, Carelogic can be awesome

Reviewed 3 years ago

Our primary reason for working with Carelogic was to tighten compliance with billing regulations and to decrease time for clinicians on paperwork. However, we soon learned that we couldn't afford all the pieces that would maximize these goals. Also, although small, our agency has many very different types of programs and models. Carelogic doesn't fit them all, so at times i feels like it is much bigger than what we really need, but not flexible enough to be customized for different programs. There needs to be a dedicated support team for the ECR that is robust - reporting, IT, clinical, administrative, compliance, etc.

Pros

As an end user, there is logic behind the workflows that make using live with families much easier. The Carelogic Community is a wonderful addition to the support network for all levels of users. Qualifacts genuinely seems to want to hear ideas and feedback from its users. My team has learned a great deal at the conferences, as well.

Cons

It feels like there are a lot of glitchy aspects to Carelogic that sometime get in your way. The reporting aspect is horrible unless you have a specific Report Writer or team that know code - Pentaho is NOT a user friendly system. Carelogic has much more to offer if you are in a position to purchase the add- ons. In its most basic form, the functionality can't be maximized. Also, depending on your implementation team, you may or may not know about features you can access - trying to discover or obtain those options/modules is very difficult.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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importance of mental health

Reviewed 3 months ago

the creation of this software came to make life easier for people, clinics and consultants is still improving due to the created program

Pros

the software has been helping a lot in clinics, facilitating and helping those in need

Cons

its handling can still improve, tools and functionality should improve to facilitate daily use

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Keeping Clients Data Private

Reviewed 2 years ago

Overall the experience with CareLogic has been great. We will continue to find new uses and features to enhance our programs!

Pros

CareLogic for us has been great! We used this program now for the last few years and have found so many different uses for what we need. We love the fact that we can pull great data from the system in report form and be able to submit those directly for grants. Another things we love is the ability to have supervisors access their staff's clients to insure arcuate data entry!

Cons

The only thing that our program would benefit from is a way to create documents that are a little less medical field data entry. However, we have worked with CareLogic and our IT team and have found some great ways to fulfill our needs in our program!

CareLogic Enterprise FAQs and common questions

CareLogic Enterprise has the following pricing plans:
Pricing model: Subscription


CareLogic Enterprise has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


CareLogic Enterprise supports the following languages:
English


No, CareLogic Enterprise does not have an API available.


CareLogic Enterprise offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

Related categories