CareLogic Pricing, Features, Reviews & Comparison of Alternatives

CareLogic

Web-based mental health electronic health records system

3.85/5 (327 reviews)

CareLogic overview

CareLogic Enterprise is a web-based electronic health records (EHR) platform that offers features such as billing, scheduling, clinical operations management, revenue management, and ad-hoc reporting for the needs of professionals in human services and behavioral health market segment. The product caters to the needs of both mid-sized, as well as enterprise level behavioral health agencies across the United States.

CareLogic allows management executives to streamline their business processes by enabling optimum utilization of financial resources and staff hours for direct care, the product also supports executives to realize a faster ROI by offering low start-up-costs and reduced operating costs. CareLogic helps the clinical managers by permitting collaboration between various health agencies for more coordinated care and by providing automation & alerts to increase risk compliance, the product also offers a direct link to customer billing by enabling an automatic flow of customer documents to the billing engine on the same service ticket. CareLogic also helps professionals to increase service billings & decrease administrative expenditures by offering features such as eliminating loss of revenues from missed services, increasing collections, reducing account receivable balances & outstanding’s, reducing medical recoupments, and offering real-time dashboards & forecasting.

CareLogic is used by organizations in several mental & behavioral health specialties including psychology, psychiatry, therapy, substance abuse, counseling, and community services. Some of the key customers of the product include Youth Opportunity Center Inc., Renewal House, Mind Springs Health, Swanson Center, Syntera, and Avita Community Partners.
www.qualifacts.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
CareLogic screenshot: CareLogic can be accessed across any deviceQualifacts Company ProfileCareLogic screenshot: CareLogic client details view dispaying demographics and contact info.CareLogic screenshot: CareLogic session information page for a clientCareLogic screenshot: CareLogic's customizable patient health questionnaireCareLogic screenshot: CareLogic's patient health questionnaire's data analysis

CareLogic reviews

Value for money
Features
Ease of use
Customer support
  3.6
  3.6
  3.8
  3.6
John Barnes

Highly customizable; powerful reporting features

Reviewed 2014-05-22
Review Source: Software Advice

Pros
Qualifacts is highly responsive to customers' needs. They offer frequent webinars, a customer support website, and a support ticket system. CareLogic customers have also formed user-led groups which meet quarterly to discuss system use, new features, etc.. This helps customers take advantage of massive changes in the healthcare field and Qualifacts' constant efforts at providing more powerful features. Qualifacts has a yearly conference, which is a great opportunity to learn about features directly from Qualifacts’ staff. I have attended twice and learned a great deal of new information each time. CareLogic is highly customizable. You can create and modify forms and reports to fit any type of behavioral health program. The program comes with many options already configured, but there are limitless ways to tailor the EHR to you specific needs. Users who are familiar with Structured Query Language (SQL) can create customized reports to meet nearly any business need. In addition to the ability to program reports, CareLogic comes loaded with dozens of reports for a variety of needs. CareLogic has features to handle every step in the client/patient process, from initial phone call to discharge. It also has many features to track and manage employee data.

Cons
It's not a "pretty" system. I have seen EHRs which look fancier and appear to be more user-friendly. It does not yet support multiple browsers (Chrome, Firefox, etc.). It has to be run only on Internet Explorer. It can experience varying degrees of system slowness, especially when e-prescribing, throughout the day. I don't believe this is unique to Qualifacts, however - you are at the mercy of your internal network and internet service provider in addition to any speed issues CareLogic may actually have.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Peter Engel

Partnership and customer focused

Used daily for 2+ years
Reviewed 2019-05-23
Review Source: Capterra

We are able to create documents to meet our service line needs. We are able to access the data in order to do reporting and do organizational planning. CareLogic has been a very good partner for our organization and the services that we provide.

Pros
The software is highly configurable to meet your organizations needs. The implementation process was a collaboration between our organization and Qualifacts. There is a strong user community that acts as a resource but also as a learning collaborative for best practice and configuration. Qualifacts strives to be a partner with its customer base and commits to helping its customers to be successful.

Cons
Although the software is highly configurable to meet organizational needs, this customization is limiting in its ability to move data from organizational custom form to multiple uses of that form in your workflows.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

Overall very good and highly customizable EHR, reporting can be an issue for non-IT staff

Used daily for 6-12 months
Reviewed 2019-05-14
Review Source: Capterra

Pros
This is fairly intuitive software, with normal learning curve for an average user. There are lot of options to customize system to fit your needs. Designing forms is easy and there are lot of pre-configured forms and reports. Qualifacts community is a good source to ask questions and look for the help. Qualifacts Support is very responsive and most of the issues get resolved fast. Pre-built reports in Carelogic are great, however they can be better. For example multiple selection option for report filters is missing. Sometimes I just need to run report for 4 or 5 organizations or programs at once, but I can only do either one or all at the same time. And for the reports I designed in Pentaho I was able to implement multiple selection, so it is possible to do it.

Cons
Most of the training videos need update. There are some videos where you can barely see what is on the screen due to the very low resolution. Some of the videos are just too long (2+hr) and they should be separated in smaller segments. Pentaho (used for reporting ) is very complex system and in my opinion there is not enough training videos in the Qualifacts community. Especially for advanced reports and analytics that use functions and formulas. This can be a nightmare for someone without prior SQL experience, and overall I just think there are no enough resources online for Pentaho. "Pentaho 5.0 Reporting by Example: Beginner’s Guide" book was huge help to me. Also when deploying multiple versions of the same form, it creates new tables in the database and this means that all of the custom reports using that configurable form have to be made again if that particular configurable form was edited.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Julianne Torrence

If you can afford the bells and whistles, Carelogic can be awesome

Used daily for 2+ years
Reviewed 2019-05-03
Review Source: Capterra

Our primary reason for working with Carelogic was to tighten compliance with billing regulations and to decrease time for clinicians on paperwork. However, we soon learned that we couldn't afford all the pieces that would maximize these goals. Also, although small, our agency has many very different types of programs and models. Carelogic doesn't fit them all, so at times i feels like it is much bigger than what we really need, but not flexible enough to be customized for different programs. There needs to be a dedicated support team for the ECR that is robust - reporting, IT, clinical, administrative, compliance, etc.

Pros
As an end user, there is logic behind the workflows that make using live with families much easier. The Carelogic Community is a wonderful addition to the support network for all levels of users. Qualifacts genuinely seems to want to hear ideas and feedback from its users. My team has learned a great deal at the conferences, as well.

Cons
It feels like there are a lot of glitchy aspects to Carelogic that sometime get in your way. The reporting aspect is horrible unless you have a specific Report Writer or team that know code - Pentaho is NOT a user friendly system. Carelogic has much more to offer if you are in a position to purchase the add- ons. In its most basic form, the functionality can't be maximized. Also, depending on your implementation team, you may or may not know about features you can access - trying to discover or obtain those options/modules is very difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

James Mills

Keeping Clients Data Private

Used daily for 2+ years
Reviewed 2019-08-28
Review Source: Capterra

Overall the experience with CareLogic has been great. We will continue to find new uses and features to enhance our programs!

Pros
CareLogic for us has been great! We used this program now for the last few years and have found so many different uses for what we need. We love the fact that we can pull great data from the system in report form and be able to submit those directly for grants. Another things we love is the ability to have supervisors access their staff's clients to insure arcuate data entry!

Cons
The only thing that our program would benefit from is a way to create documents that are a little less medical field data entry. However, we have worked with CareLogic and our IT team and have found some great ways to fulfill our needs in our program!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

CareLogic pricing

Pricing options
Subscription
View Pricing Plans

Contact CareLogic for price information or a quote

CareLogic features

Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Records Management
Reminders

Activity Dashboard (122 other apps)
Appointment Management (142 other apps)
Automated Scheduling (87 other apps)
Calendar Management (103 other apps)
Charting (111 other apps)
Claims Management (112 other apps)
Client Portal (104 other apps)
Customizable Templates (83 other apps)
Document Management (83 other apps)
Document Storage (82 other apps)
HIPAA Compliance (179 other apps)
Reporting & Statistics (111 other apps)
Self Service Portal (81 other apps)
Workflow Management (107 other apps)

Additional information for CareLogic

Key features of CareLogic

  • Automatic alerts
  • System-generated alerts
  • Enables collaborative documentation
  • Ensure clinical compliance
  • Create custom service documents and forms
  • Single source for client data
  • Configurable reporting tools
  • Real-time analysis and forecasting
  • On-demand coaching
  • Real-time productivity tracking
  • Real-time reporting
  • Reduce risk of audit findings
  • Executive reporting features
  • Has a billing engine
  • Export data into any accounting system
  • Automatically flow into the billing engine
  • Fast return on Investment (ROI)
  • Configurable executive dashboards
View All Features

Benefits

● CareLogic is based on a single web-based platform that ensures that customers have access to the latest upgrades as soon as they are released, and without incurring any extra costs.
● The product acts as a single source for storing customer data that enables staff to get secure & on-demand access to customer data, improving care co-ordination and outcome efficiency.
● CareLogic offers flexible and intuitive front desk tools that allows organizations to streamline workflows by managing all referrals from a single location.
● The product enables the automatic generation of claims and transfers all client related data into its billing engine, without any manual intervention.
● CareLogic offers integrated reporting features that enables management to do a quick assessment of operational & financial health of an organization.