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CareLogic

3.9
(346)

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Web-based mental health electronic health records system

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(4)

CareLogic Pricing, Features, Reviews and Alternatives

CareLogic FAQs

Q. What type of pricing plans does CareLogic offer?

CareLogic has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of CareLogic?

CareLogic has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does CareLogic support?

CareLogic supports the following languages:
English

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Q. Does CareLogic support mobile devices?

CareLogic supports the following devices:
Android, iPad, iPhone

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Q. Does CareLogic offer an API?

Yes, CareLogic has an API available for use.

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Q. What level of support does CareLogic offer?

CareLogic offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

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CareLogic product overview

What is CareLogic?

CareLogic Enterprise is a web-based electronic health records (EHR) platform that offers features such as billing, scheduling, clinical operations management, revenue management, and ad-hoc reporting for the needs of professionals in human services and behavioral health market segment. The product caters to the needs of both mid-sized, as well as enterprise level behavioral health agencies across the United States.

Key benefits of using CareLogic

? CareLogic is based on a single web-based platform that ensures that customers have access to the latest upgrades as soon as they are released, and without incurring any extra costs.
? The product acts as a single source for storing customer data that enables staff to get secure & on-demand access to customer data, improving care co-ordination and outcome efficiency.
? CareLogic offers flexible and intuitive front desk tools that allows organizations to streamline workflows by managing all referrals from a single location.
? The product enables the automatic generation of claims and transfers all client related data into its billing engine, without any manual intervention.
? CareLogic offers integrated reporting features that enables management to do a quick assessment of operational & financial health of an organization.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

In Person
Documentation
Webinars
Live Online
Videos

CareLogic pricing information

Value for money

3.7

/5

346

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CareLogic features

Functionality

3.6

/5

346

Total features

51

3 categories

Most valued features by users

HIPAA Compliant
Reporting & Statistics
Appointment Management
Billing & Invoicing
Scheduling
Reminders
Document Management
Multi-Location

Functionality contenders

CareLogic users reviews

Overall Rating

3.9

/5

346

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.42/10
Rating distribution

5

4

3

2

1

83

181

61

14

7

Pros
I like that it can be accessed from more than one computer. I like that you can enter info and as long as you hit "submit" it will save and you can go back later and edit before you sign if needed.
CareLogic is easy to use and very functional. It is a great product and easy to understand once you get the hang of it.
Excellent company with a true eye out for the endusers, industry, and the product they have built and sell.
Cons
CareLogic is the worst investment one can purchase for their company or practice. Fear this--yes because you got ripped off.
I can say that deleting information was a bit difficult once information was entered in, so this was the only negative.
I can say that I have worked with large number of EHR systems over the years, but this is by far the worst system that I have ever encountered as a medical provider.

Overall rating contenders

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Steve A.

Verified reviewer

Mental Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CareLogic the best of the field

Reviewed 4 years ago

The best thing about Qualifacts is their customer service orientation. While not absolutely perfect over the seven years we've been customers, problems that arose have been addressed vigorously. The management of the company is interactive and engaged with their end users. Their mission is directly to further our work with clients, which I appreciate. EHR software has to live between the worlds of a fragmented healthcare system, the great variety of customer needs and programs, and federal and state regulations that are ever-changing. I have felt supported along the way to achieve the work of our agency by their focus on making that intersection easier. I highly recommend this platform.

Pros

CareLogic is easy for end users. The simple schedule-keep appointment-link to document-bill each day workflow works for clinicians. The billing is accurate, and we've never lost a bit of data. Reliability is very high, and has improved from already high service level reliability. Speed is good, and data is available.

Cons

The interface is dated compared to programs like Microsoft office or web sites like Gmail. There have been strides in the last two years in that the interface is now browser agnostic, running on platforms other than Microsoft IE. It was a tough change to implement, given some built-in data elements that relied on IE. Qualifacts stuck with the project, though, and achieved the goal.

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Heidi E.

Verified reviewer

Mental Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Helpful once you figured it out....

Reviewed 3 years ago

Carelogic took quite some time to figure out, but was fairly helpful once I had been using it for a month or two. Compared with other similar software I have utilized in other businesses, it was definitely better organized. However, even after working with it for over year, occasionally I would come across an issue while trying to document something that I could not figure out, nor could any of my co-workers. Overall, I would use this product again, but i would make sure to keep the customer-service contact close-at-hand.

Pros

Carelogic does a good job meeting the extensive requirements for documentation that mental health professionals must maintain on a daily basis on each of their clients. It assists with scheduling and tracking client appointments, and it's search option for various client documents it easy to use. On several occasions when I have had issues figuring out how to access a client's past file, Carelogic customer service was prompt in responding to emails about an issue.

Cons

My least favorite feature is that it (for whatever reason) did not do a good job tracking past clients and it was very difficult to search for past client documentation unless you remembered the exact name of the client. I had so many client on my caseload during the 15-16 months that I used this program, it was difficult to remember names and dates. I felt like there should have been a way to search for EVERY file with a particular clinician's signature. Also, trying to add an new admission for a previous client was a mess!

DW
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Debra W.

Mental Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review of CareLogic at two different employers

Reviewed 2 months ago

I "grew up" with CareLogic through most of my professional career, and am very satisfied with the overall product. The customer service is outstanding! Using the Qualifacts Support Portal is easy and the representatives are very knowledgeable and respond to inquiries/concerns in a very timely manner.

Pros

I believe CareLogic to be one of the top competitors in the EHR/billing software world. I've had experience using both CareLogic and Credible (before they merged) and from a users standpoint, the ease at which to post payments electronically is far superior to Credible. Presentation is key - there are some programs by other companies that overload the content of information on one screen, which can sometimes be overwhelming. The format CareLogic uses is easy to navigate and understand.

Cons

I wish there were more parameters for reports - using Pentaho to build customized reports is time-consuming and not always user friendly. Some reports in CareLogic only allow PDF's as the output method, when they should all give users a choice between PDF and Excel files.

JT
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Julianne T.

Mental Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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If you can afford the bells and whistles, Carelogic can be awesome

Reviewed 4 years ago

Our primary reason for working with Carelogic was to tighten compliance with billing regulations and to decrease time for clinicians on paperwork. However, we soon learned that we couldn't afford all the pieces that would maximize these goals. Also, although small, our agency has many very different types of programs and models. Carelogic doesn't fit them all, so at times i feels like it is much bigger than what we really need, but not flexible enough to be customized for different programs. There needs to be a dedicated support team for the ECR that is robust - reporting, IT, clinical, administrative, compliance, etc.

Pros

As an end user, there is logic behind the workflows that make using live with families much easier. The Carelogic Community is a wonderful addition to the support network for all levels of users. Qualifacts genuinely seems to want to hear ideas and feedback from its users. My team has learned a great deal at the conferences, as well.

Cons

It feels like there are a lot of glitchy aspects to Carelogic that sometime get in your way. The reporting aspect is horrible unless you have a specific Report Writer or team that know code - Pentaho is NOT a user friendly system. Carelogic has much more to offer if you are in a position to purchase the add- ons. In its most basic form, the functionality can't be maximized. Also, depending on your implementation team, you may or may not know about features you can access - trying to discover or obtain those options/modules is very difficult.

RB
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Regina B.

Mental Health Care, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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CareLogic Works for Us

Reviewed 2 months ago

Overall, this system handles the complexity of a community-based non-profit and its idiosyncrasies. We reviewed at least 10 systems before deciding on CareLogic as the best option for us. While no system is perfect, CareLogic meets and exceeds our daily needs.

Pros

I like the traceability of the records access and changes. the ease of deploying updates, and the all the data that is available. As a community non-profit with varied programming, CareLogic allowed us to be streamline common tasks while customizing some of the programmatic differences.

Cons

While there is a ton of data collected, retrieving the data and the support around data retrieval is lacking. I find most answers to be pat and lack creativity. This system would get all the stars in the world, if we had more user/analytic support to realize our BI goals. I would also like more readily available integrations.

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