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Caretime vs AxisCare Home Care Software Comparison (2026)

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Caretime

AxisCare Home Care Software

Overview

CareTime is home care software that connects scheduling, documentation, EVV, and billing to improve accuracy and revenue visibility.

AxisCare is a web-based scheduling and management solution with marketing and other functionalities that are designed specifically f...

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

170

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

325

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.0

Value for money

Ease of use

Features

Customer support

67%

would recommend this app

4.7

729

550

143

Value for money

Ease of use

Features

Customer support

85%

would recommend this app

Pros

“The platform is easy to navigate, and the customer service has made the entire process of opening and managing my agency feel much less overwhelming.”

Liea E.

Owner

“Overall agency employees are friendly and available for general questions, but specific questions seem to take awhile or not answered at all”

Tenneil S.

admin asst

“What I like most about Caretime is that I'm able to communicate with caregivers quickly and efficiently when I have new jobs and also it helps out a ton with billing for other services and tracking those services”

Darreyl D.

President

Pros

“It provides a clear and efficient way to manage and monitor daily schedules, which helps keep everything running smoothly.”

Crystal R.

Care Director

“That there is not a timecard feature that is specifically for administrative staff to be able to make onboarding, timekeeping, and payroll a smoother process.”

Jaime B.

Accounting Manager

“The feature for tracking of employee certifications allows us to stay compliant with state and federal regulations.”

Griselda K.

Owner, President

Cons

“A common complaint is the inability to reach customer service, with reports of long hold times that end in disconnection, unreturned voicemails, and general lack of assistance, leading to significant frustration.”

Cory R.

lpn

“Customers should not feel dismissed, disrespected, or burdensome when seeking assistance—especially regarding billing issues, which require accuracy, professionalism, and clear communication.”

Kizzy D.

Director

“The software itself is often glitchy and unreliable, which forces our office staff to spend excessive time troubleshooting instead of focusing on their actual work.”

Iris S.

Owner

Cons

“I dislike that the hours don't always match the clock in and out times, it does make things alot harder when having to verify shifts you have to double work to make sure the times match”

Cymone C.

Regional Office Manager

“Reporting could be better. While the system handles day-to-day operations well, the reporting features feel limited and not as intuitive as they should be.”

Jennifer P.

Owner

“Customization options are somewhat restrictive, making it difficult to pull exactly the data you need without extra steps or workarounds.”

Jennifer P.

Owner