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Caretime vs CareSmartz360 Comparison (2026)

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GEOH

4.9

eRSP

4.2

Good recommendations?

Caretime

CareSmartz360

Overview

CareTime is home care software that connects scheduling, documentation, EVV, and billing to improve accuracy and revenue visibility.

CareSmartz360 is a HIPAA-compliant, AI-powered home care software built to simplify scheduling, EVV, billing, and caregiver management. Access it anywhere via mobile apps and client portals. With seamless migration, zero-cost onboarding, and real human support, it’s trusted by 1,000+ agencies.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

170

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.0

Value for money

Ease of use

Features

Customer support

67%

would recommend this app

4.8

191

155

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

Pros

“The platform is easy to navigate, and the customer service has made the entire process of opening and managing my agency feel much less overwhelming.”

Liea E.

Owner

“Overall agency employees are friendly and available for general questions, but specific questions seem to take awhile or not answered at all”

Tenneil S.

admin asst

“What I like most about Caretime is that I'm able to communicate with caregivers quickly and efficiently when I have new jobs and also it helps out a ton with billing for other services and tracking those services”

Darreyl D.

President

Pros

“What I liked most about CareSmartz360 is that it brings scheduling, EVV, billing, payroll, caregiver management, and reporting into a single platform.”

L'Shanna H.

Owner

“It streamlined every part of our operations – staff management, client care, scheduling, and billing – and saved us countless hours every week.”

Marcus S.

CEO

“Like any software, there are a few areas where the user experience could be more streamlined, particularly around customization and certain multi-step processes.”

Frank A.

Owner Administrator

Cons

“A common complaint is the inability to reach customer service, with reports of long hold times that end in disconnection, unreturned voicemails, and general lack of assistance, leading to significant frustration.”

Cory R.

lpn

“Customers should not feel dismissed, disrespected, or burdensome when seeking assistance—especially regarding billing issues, which require accuracy, professionalism, and clear communication.”

Kizzy D.

Director

“The software itself is often glitchy and unreliable, which forces our office staff to spend excessive time troubleshooting instead of focusing on their actual work.”

Iris S.

Owner

Cons

“Some features do not integrate well with other systems.”

Kim M.

Owner

“Only had basic features and as we grew it became more complicated for scheduling clients and staff”

Baker E.

Operations Director

“I get too many calls from caregivers about not being able to clock in and out as the result of these updates.”

mahin r.

Office Manager