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Caretime vs eRSP Comparison (2026)

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GEOH

4.9

CareSmartz360

4.8

Good recommendations?

Caretime

eRSP

Overview

CareTime is home care software that connects scheduling, documentation, EVV, and billing to improve accuracy and revenue visibility.

All-in-one home care software: scheduling, EVV, billing, payroll, and client/caregiver management on a secure cloud platform.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

170

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

200

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.0

Value for money

Ease of use

Features

Customer support

67%

would recommend this app

4.2

Value for money

Ease of use

Features

Customer support

63%

would recommend this app

Pros

“The platform is easy to navigate, and the customer service has made the entire process of opening and managing my agency feel much less overwhelming.”

Liea E.

Owner

“Overall agency employees are friendly and available for general questions, but specific questions seem to take awhile or not answered at all”

Tenneil S.

admin asst

“What I like most about Caretime is that I'm able to communicate with caregivers quickly and efficiently when I have new jobs and also it helps out a ton with billing for other services and tracking those services”

Darreyl D.

President

Pros

“Additionally, the software's ability to generate detailed reports and provide real-time updates enhances communication and coordination among caregivers, leading to improved patient care.”

Rosa T.

Administrator

“Lack of some useful functionality, such as being able to view all regions simultaneously, or expanding the entire weekly schedule of customers to view all tasks at once instead of just one customer schedule at a time.”

Brian R.

Owner

“It has positively impacted our agency by improving workflow, reducing administrative stress, and allowing our team to focus more on delivering quality care.”

Felicia B.

Director

Cons

“A common complaint is the inability to reach customer service, with reports of long hold times that end in disconnection, unreturned voicemails, and general lack of assistance, leading to significant frustration.”

Cory R.

lpn

“Customers should not feel dismissed, disrespected, or burdensome when seeking assistance—especially regarding billing issues, which require accuracy, professionalism, and clear communication.”

Kizzy D.

Director

“The software itself is often glitchy and unreliable, which forces our office staff to spend excessive time troubleshooting instead of focusing on their actual work.”

Iris S.

Owner

Cons

“The cyber attack last year was scary and there was no option to do anything other than keep track of all the scheduling, payroll hours and billing on paper during the outage.”

Laura N.

COO

“We are forced to perform several payroll and billing report tasks manually due to the limitations of report creation.”

Luke S.

Chief Operations Officer

“it keeps logging them out and won't let them back in even when we change the passwords and update everything we can.”

Laura M.

Scheduling