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CharmHealth vs EHR 24/7 Comparison

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Overview

Category Leaders

CharmHealth is a cloud-based, MU Stage 3 - 2015 Edition Certified suite that includes Integrated EHR, Practice Management...

Category Leaders

EHR 24/7 provides charting, real-time data, customizable forms to enhance accuracy, productivity, and patient safety. It...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25.50

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39.95

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

131

5

4

3

2

1

78

35

9

3

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.1

166

5

4

3

2

1

84

47

17

8

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

The best use of Charm for us was having all our patient data in one location that was easily accessible, and well laid out. Ease of use was important in the decision to use Charm.
When COVID hit, I was able to transition seamlessly to Telehealth. The fact that the organization even offered it free for several months to encourage users to use Telehealth was amazing.
I am extremely pleased with ChaRM EHR. It is so easy to schedule clients and does not require me to do more than make about three clicks.

Pros

I enjoy how easy it is to document, my notes, and the functionality and overall interface is great and easy to use.
The ability to create our own SOAP notes that only pertained to what we needed was the most exciting and helpful for our practitioners.
To be able to access a low to no-cost EHR is such a gift for our small business. We are grateful for he awesome customer support tream when we get "stuck" too.

Cons

When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used.
When I contacted customer service for anyone who can handle this case, the only thing I got was "sorry", and then no more after, the chat was terminated. Not accurate patient's due and reports.
But they have limited hours and can sometimes be difficult to get in touch with. That being said they usually respond within 24 hours.

Cons

It has been getting worse of the experience using the program.
We have been trying for 1 month to set up our e-prescribe account as our office software doesn't have it built in. AWFUL to deal with them.
Another downside is the rejection codes they hand out.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review24 days ago

Key features

  • Total features73
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Code & Charge Entry
  • Collaboration Tools
  • Compliance Tracking
  • Credit Card Processing
  • Customizable Dashboard
  • Diagnostic Reports
  • Document Management
  • Document Storage
  • Document Templates
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • For Cardiologists
  • For Dermatologists
  • For Family Medicine
  • For Medical Purposes
  • For Obstetrics & Gynecology
  • For Ophthalmologists
  • For Orthopedics
  • For Pain Management
  • For Primary Care
  • For Psychiatrists
  • For Urgent Care
  • For Urologists
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Healthcare Compliance
  • Immunization & Allergy Tracking
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Medication Management
  • ONC-ATCB Certified
  • Onsite Registration
  • Patient Communications
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Records Management
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Self Check-In/Check-Out
  • Self Service Portal
  • Task Scheduling
  • Template Management
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing
  • Voice Recognition
  • Wait List Management
  • Workflow Management
  • Total features14
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Code & Charge Entry
  • Collaboration Tools
  • Compliance Tracking
  • Credit Card Processing
  • Customizable Dashboard
  • Diagnostic Reports
  • Document Management
  • Document Storage
  • Document Templates
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • For Cardiologists
  • For Dermatologists
  • For Family Medicine
  • For Medical Purposes
  • For Obstetrics & Gynecology
  • For Ophthalmologists
  • For Orthopedics
  • For Pain Management
  • For Primary Care
  • For Psychiatrists
  • For Urgent Care
  • For Urologists
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Healthcare Compliance
  • Immunization & Allergy Tracking
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Medication Management
  • ONC-ATCB Certified
  • Onsite Registration
  • Patient Communications
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Records Management
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Self Check-In/Check-Out
  • Self Service Portal
  • Task Scheduling
  • Template Management
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing
  • Voice Recognition
  • Wait List Management
  • Workflow Management

Integrations

  • Total integrations5
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations1
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

LM
AvatarImg

Latasha M.

Mental Health Care, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

CharmHealth logo

CharmHealth

Poor Customer Support/No support Team

Reviewed 4 months ago
Pros

Great EHR system with good potential that includes most things needed to chart daily.

Cons

There is no support setting this system up for daily workflows. They send you videos and set you free on your own. I called for assistance with front end set up and the rep fast talked me, told me he emailed videos, and hung up in my face as I was asking another question. My concern is who helps if someone is having trouble shooting issues? Very poor customer service, in fact, No customer service

HP
AvatarImg

Hrvoje P.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

CharmHealth logo

CharmHealth

I just love it

Reviewed 7 years ago
Pros

Price is really great and it is really good to use. We used practice fusion before but it's complicated.

Cons

inventory tracking and billing for medications we receive. And we cannot manage reports like on other EHR.

AN
AvatarImg

Alla N.

Health, Wellness and Fitness, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Great EHR

Reviewed 2 years ago

Easy to learn and use, I would recommend this EHR to medical practices.

Pros

When you start your own clinic, affordability is very important. Also as a fairly new person to any EHR, I was able to learn very fast how to navigate it .

Cons

I have not noticed anything I do not like yet.

JA
AvatarImg

June A.

Medical Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

CharmHealth logo

CharmHealth

Big issue with billing, very difficulty to get responds from the company.

Reviewed 3 years ago

EHR was OK. Billing related is nightmare. Poor responds from certain people from company!

Pros

It looks clean, modern looking, more user friendly than my previous one.

Cons

Billing and customer service is a nightmare. I started using Charm Billing back to October 2020. I got a zoom training for about an hour or two, during the training, there was one or two insurance was put into the system. After that, I was told to do it myself. However, I could not login for a long time. Finally, I had to set up another login in order to get into the right place. Until March 2021,...

SP
AvatarImg

Stephanie P.

Medical Practice, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Highly Recommend CharmHealth

Reviewed 2 years ago

Overall I am happy with the east of use and price to use this EHR system.

Pros

As a small business owner and medical provider I was able to set up and implement the use of Charm all by myself. I love the ease of building my own charting documentation, forms, questionnaires, consents, etc. I also appreciate that there are documents and forms already uploaded that I can use and adapt to my needs as well.

Cons

Getting it to connect to my website has not been possible.

SC
AvatarImg

Sara C.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Best EHR for value

Reviewed 4 years ago

I sampled several EHR systems last year and ChARM had most of the qualities that I wanted a administrator and clinician. I really enjoy using this EHR system and it is easy for my clients to use as well to sign paperwork and access resources.

Pros

I really enjoy that I can customize all of my notes and templates that I need on a daily basis. I also really enjoy that everything can be electronic and all paperwork can be sent to clients and have signatures in real time.

Cons

I feel the customer services could set up EFT and enrollments for payers to make it streamlined and easier for the provider.

MW
AvatarImg

Mignon W.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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CharmHealth logo

CharmHealth

Customizable, Affordable, but Customer Service may take DAYS!

Reviewed 3 years ago

Outside of issues with electronic prescribing and customer support- which are SIGNIFICANT!, the EHR is otherwise almost perfect for my clinic. I am hoping they can figure our a more robust customer service, or better train their frontline employees to really make this a 5 star EHR.

Pros

Easy to use and get started. Customizable templates and a library of emails, consents, visit templates, etc are available to use from day one.

Cons

Customer service by phone is not available 24/7 as advertised. The support by phone is not knowledgeable to help on most issues, and frequently I have to figure the issue out myself. There can be a 2-3 day delay waiting to have your issue resolved from India. For some issues that's okay, but several times not my electronic prescribing has been offline for more than 2 days with patients suffering...

TB
AvatarImg

Tanya B.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

CharmHealth logo

CharmHealth

8+ years of Charm

Reviewed 4 years ago

I have worked with Charm EHR for about 8 years now. I love their no nonsense approach to charting. Support is always helpful

Pros

I love the customizability of this EMR. Also our chart notes are not 6 pages of filler. Charm is always adding new features and updating things behind the scenes.

Cons

As with any system there is always a little thing here or there but no cons to talk about.

AvatarImg

Verified reviewer

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

CharmHealth logo

CharmHealth

For a small medical practice it's a good investement

Reviewed 6 years ago

Having the billing and collections reports intergated to the EHR makes a huge positive differnece, and the price is very reasonable to services rendered.

Pros

I like being able to see waht colleagues are doing with my patinets, and also like the intergrated billing and messaging support. having everythign on one place makes patinet care easier. I also enjoy being able to see patient messages and appointment requests via my cell phone app

Cons

I can't pull up a patient chart on my cell phone app, which makes answering specific questions ont he go difficult. Charm also lacks larger intergration of hospital visits-- we ahve to have other doctors fax results/ notes and enter them manually which can be a bit of a pain and hinderance to patinet care

JL
AvatarImg

Jennifer L.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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CharmHealth

The worst EHR for a medical doctor

Reviewed a year ago

This is the WORST EHR ever. Totally inefficient. Wastes hours of time day in and day out. Absolutely horrible help. They never call back or fix the issue. They might fix 1/5 issues after 10 days. DO NOT GET THIS EHR!!! I would change if I were not in an office of naturopaths who have used it before I joined this office.

Pros

Nothing good compares to the bad. This program is the WORST

Cons

This is the worse EHR I have ever used. It is clunky. It wastes so much time. it does not alphabetize drop-down lists. It accesses a database for ICD10 Codes that is completely unusable and a total waste of time. It has completely lost medical records that it should be saving after 1 hour of work. The customer service is TERRIBLE. They will not fix your program. You are asked to write them with your issue but the issues are NEVER fixed, nor does anyone ever call you back. It lists diagnosis codes that are incorrect and therefore put you at medical legal risk. And they charge you every time you ask a question or make a record to try something out during programming.

LL
AvatarImg

Lisa L.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Best EHR I've used

Reviewed 3 years ago

ChARM has been a great experience, with integrated billing, inventory, practice management, and patient scheduling.

Pros

I've used several EHR and PM systems in the past and wasn't impressed until I tried Charm. It has all of the features that we need integrated into one very intuitive system.

Cons

There are some bugs when new features are released, but they are quickly remedied.

SI
AvatarImg

Shantha I.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

CharmHealth logo

CharmHealth

Best EHR that I have ever used!

Reviewed 7 years ago

We have worked with several EHRs in the past. This EHR had all the features that we were looking for especially for an Integrative Medicine Conciege Practice! Looking forward to an updated version.

Pros

Ease of use, multi-functionality, very affordable, great patient portal messaging, ability to create templates, share handouts , ability to personalize the app which the patients can access through their smart phones

Cons

E prescription - takes longer time to finish, needs updated ICD 10 codes, wish they had another option for integrated credit card transaction than Blue Fin

PR
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Phyllis R.

Medical Practice, 1-10 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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CharmHealth logo

CharmHealth

A Practical Approach to Integrating an EHR into a Medical Practice

Reviewed 4 years ago

I would definitely purchase this EHR again. It is saving time which is now spent on developing and maintaining our patient base. The recall system has been most helpful. Automating the process for upcoming appointments and lab tests has eliminated a patient from not having the proper screenings prior to the Doctor's appointment. It also keeps the patient from getting 'lost' because a recall wasn't done.

Pros

The software is user friendly. Setup is not difficult. Learning the system is logical. Being able to access the different elements of the Charm EHR helps with training the employees using the system. As they begin to integrate the information about the practice into the Charm EHR their initial orientation reinforces the information they need to complete their tasks. Being able to add different programs is a plus factor. You don't become overwhelmed with too much information at one time. If there are problems support is there to assist where assistance is needed.

Cons

I would like to see Charm use videos with explanations that can be downloaded as slides in order to be able to quickly reference the items being taught. Chatting is fine but when you are interrupted and come back to what you were doing there maybe a lapse of time whereby you are not able to recall exactly what you were suppose to do to resolve the problem. Perhaps U-Tube could be an answer if Charm doesn't have their own site setup. This would be a more user friendly method of learning the EHR.

cn
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candace n.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Sears Family Pediatrics

Reviewed 2 months ago

I have been very pleased. The system has never been down. I always have access to reports and up to date billing records. The patients find the system easy to navigate and rarely do we have a patient complain they can't figure out how to get in the system.

Pros

The easy navigation of the entire system.

Cons

Sometimes I wish we could pick up the phone and call our billers. As they are outsourced to India we wait 24-48 hours for a response.

HW
AvatarImg

Heidi W.

Hospital & Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Solo DBP practice

Reviewed 4 years ago

Charm is easy to use and affordable for my solo practice. It is important to me to be able to create documents, templates, handouts and questionnaires for my practice and Charm makes it easy. I have been able to integrate billing and electronic prescribing. It is visually intuitive and easy to navigate. I am really satisfied and happy with Charm EHR

Pros

Affordable Functional Easy Adaptable Great patient portal Questionnaires can self populate with patient information Templates are easy to create Reports are helpful

Cons

Customer service is great! But they have limited hours and can sometimes be difficult to get in touch with. That being said they usually respond within 24 hours.

TT
AvatarImg

Temperance T.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

CharmHealth logo

CharmHealth

Happy as I could be

Reviewed 2 years ago

I use charm to it's fullest extent. It has literally changed and helped my practice grow. They are always improving and making updates to the software and are good at listening to customers needs. Customer service could be faster but once you get up and running it is an excellent product.

Pros

Documentation & scheduling as well as inventory modules are critical to the success of my clinic and movement of patients through the day.

Cons

Customer service really could be a lot faster. It always takes at least 24 hours if not more for questions to be answered no matter how simple they are.

AH
AvatarImg

Ashley H.

Mental Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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CharmHealth logo

CharmHealth

Well Organized

Reviewed 7 years ago
Pros

Our office has used Charm EHR for a couple years now. Out of all the other medical management software that we have used, we definitely like this one the best. It is very well organized, and easy to use (both for practitioners and patients)

Cons

When issues arise either for practitioners or patients, it is difficult to get the issue resolved with customer service. For example, there is a limit on the amount of messages that a patient may send to their provider, which in general is a great rule. However, the message limit is supposed to reset after each visit, and often times, it does not. Patients often get quite frustrated over not being able to reach out to their doctor, and it creates more hassle for the office as well. If there is a way this can be altered/fixed, that would be wonderful!

AB
AvatarImg

Aaron B.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Easy to use, complete package

Reviewed 4 years ago

I've been a happy user of the software for over two years and it has helped me be faster and more efficient with my note taking and patient tracking than most of the other EHR software I looked into.

Pros

Simple and easy to train new employees on. Efficiently handles scheduling, notes, insurance, payments, and ability to get analytics out of software is also nice.

Cons

Applying payments when paying multiple invoices at once is slower than making and applying payments to one invoice which is automatic and very efficient.

MS
AvatarImg

Matthew S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

User Friendly Effective EMR

Reviewed 4 years ago

An effective EHR for us as compared to other software packages that is easy to use and cost effective for a smaller practice. Many enhancements have been made over the past 2 years which has made it even more attractive to use.

Pros

We changed to CharmHealth about 2 years ago after using PracticeFusion which did not have the flexibility we needed to add information. This software is easily customizable and has a vast library of templates for pre completed notes. It was easy to customize and had all the features we needed. Calendar is very user friendly and integrates well with the EHR. Can easily print out hard copies of anything we need and especially immunization records which are frequently requested by patients.

Cons

Although it hasn't been an issue for us, for a very large practice the cost could get rather high as compared to other EHR platforms. Since I have a relatively small practice, the cost is not an issue. There have been problems with sending eprescriptions - The software can not locate the particular medication and you must know the generic as well as the trade name on occasion to get it through. There...

EE
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Emily E.

Medical Practice, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Great for solo-solo practice!

Reviewed 4 years ago

I am happy with my selection of Charm. I have been using it for 15 months and have worked out the kinks in my processes. As with any EHR, not everything is perfect, but it fulfills my need. And the cost is well worth it!

Pros

I like everything being in one place - office notes, appointments, faxes, documents, patient messages, appointment requests, billing. I went from a totally paper practice to Charm, and could only do so because of the reasonable cost of Charm. I am more organized and can respond to my patients as I should in the electronic era.

Cons

Creating my own templates is time consuming, but I appreciate being able to use templates developed by other practices as well. I wish it came with a virtual assistant!

KB
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Katrina B.

Alternative Medicine, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Excellent Choice My Small Practice

Reviewed 8 years ago

I started using ChARM EHR in my practice in July 2014 when I wanted to move away from paper charting. I had worked with hospital-based EHR systems in the past, and I am delighted to report that ChARM EHR has been far more reliable than the previous hospital-systems I used. I love the ability to fax and receive records directly from the system without having to print. Charting, uploading labs, uploading...

Pros

Online faxing directly in the system Customization of chart notes and labs Ease of charting Reliability Ease of communicating with clients

Cons

No cons were added to this review

AF
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Autumn F.

Alternative Medicine, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Charm EHR for a naturopathic medical practice

Reviewed 9 months ago

Charm offers many features that other EHR programs do not not. The cost is low for getting started which has been extremely helpful for me. As I scale my practice, I have been able to add in features as needed (and when I can afford it).

Pros

I like the ease of customizability. The support team is very helpful.

Cons

The e-prescribe feature is a challenge for prescribing compounded formulas.

PV
AvatarImg

Pat V.

E-Learning, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CharmHealth

The Best of the E Learning Tools

Reviewed 4 years ago

I am extremely pleased with ChaRM EHR. It is so easy to schedule clients and does not require me to do more than make about three clicks. The software is great for therapy. Site share works well and I do not have any issues with therapy connections during sessions.

Pros

The ease of scheduling and reaching my clients. It is great that it is HIPPA compliant.

Cons

There is nothing that I do not like about this software. It is amazing!!

BB
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Bianca B.

Hospital & Health Care, self-employed

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CharmHealth

Great for Physician-Owner in Psychiatry

Reviewed 3 years ago

Overall, this product is affordable and easy to use. I can communicate easily with patients from their initial intake, through their ongoing care. One of the greatest benefits is the ability to securely capture and store payment information with pre-existing templates for Superbills. I would chose this EHR again!

Pros

ChARM has served me well in my solo psychiatry private practice. Prior to selecting ChARM, I researched a number of EMR's. I have all of components needed to run a practice - built-in video component (even before pandemic), secure patient communication, billing, payment collection, and e-prescribing. It is easy to use with many YouTube videos available. If/when I expand my practice with other providers, this software can accommodate other providers. This product is also very affordable. My practice is small and growing. At present, my monthly bill is low because I am serving fewer than 50 patients.

Cons

I wish it were easier/more intuitive to integrate lab ordering and tracking. No other cons, I am quite satisfied.

NB
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Nerissa B.

Mental Health Care, self-employed

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CharmHealth

Love my EHR

Reviewed 3 years ago

CHARM has made my life so stress free. I love it and even my families love it. They love the portal and the ease of using it. When COVID hit, I was able to transition seamlessly to Telehealth. The fact that the organization even offered it free for several months to encourage users to use Telehealth was amazing. I highly recommend this product and have told others about it because it is so easy to use!

Pros

What I love about CHARM is that it is user friendly. I have my own part time private practice and I knew I needed something that I could get up and running quickly, keep me organized and compliant. CHARM is the answer! I never loved EHR systems before I found CHARM. Having tried other packages when I was in academia, everyone gripes about EMR systems. But CHARM "works like a charm!" I could make my templates by dragging and dropping easily, I could make changes if needed easily. I uploaded all my blog handouts to then quickly put in patient portals. SO easy to use! I love the quick text feature. I love the auto populate feature too!

Cons

The only thing are these: 1) in the event that I have a patient whose parents are divorced, they both want and need access to me to send me updates. The portal right now can only accommodate ONE user log on. Sometimes divorced parents do not want to share--which is understandable. 2) Support is not instantaneous. They have a chat but someone is not necessarily on there 24/7 to answer and provide support in real time. I had two instances where I could not get logged in right before a clinic day. Luckily it was fixed in 20 minutes but again It would have been nice to have someone right there responding to my urgent messages knowing it would be handled.