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CharmHealth vs Qualifacts InSync EHR Comparison (2026)

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Good recommendations?

CharmHealth logo

CharmHealth

Qualifacts InSync EHR logo

Qualifacts InSync EHR

Overview

CharmHealth is an AI-based healthcare platform offering electronic health records, practice management, and medical billing solutions for medical practices of all sizes. The system features an AI scribe that automates documentation during patient encounters and integrates with pharmacies, labs, and devices. The platform includes patient engagement tools that allow individuals to schedule appointments, access records, and manage their healthcare information.

InSync EMR is a cloud-based, easily customizable electronic medical record solution, specialized for behavioral health, substance abuse, Ob/Gyn, pediatric therapy, primary care, and physical therapy specialties. Features include custom workflows and dashboards, e-prescribing, and mobile-readiness.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

25

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

75

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

153

5

4

3

2

1

85

40

12

6

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
71%
would recommend this app

4.5

393

5

4

3

2

1

253

105

20

5

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

“Over the years, I have worked with numerous EHRs, practice-management systems, and clearinghouses—from large enterprise platforms to systems commonly used by behavioral health and psychiatric practices.”
NA

Nauman A.

Credentialing and Billing Specialist

“An EHR and clearinghouse relationship should make revenue-cycle operations easier—not create another administrative burden requiring hours of repeated follow-up.”
NA

Nauman A.

Credentialing and Billing Specialist

“Able to customize the appointment note, store documents to send to patients.”
Verified reviewer profile picture

Tracy S.

Family Nurse Practitioner

Pros

“I would also like to see more enhancements to allow for individual facility customizations when there are multiple facilities under one practice to account for the diversity of each facility such as appointment reminders, auto eligibility configurations, etc..”
JW

Jessy W.

Systems Director

“The eprescribe worked well once we got the hang of how to cancel prescriptions, manage, and check PDMP.”
HA

Hayleigh A.

Doctor

“There are a lot of ways to do one thing which requires a huge learning curve, think about the first time you started EPIC - similar feeling.”
HA

Hayleigh A.

Doctor

Cons

“After nearly two years of dealing with these issues, I am beyond frustrated with the amount of professional time and resources that have been consumed. If a **negative five-star rating** existed, that would more accurately reflect my experience with CharmHealth's clearinghouse enrollment support.”
NA

Nauman A.

Credentialing and Billing Specialist

“Unfortunately, after nearly **two years of working with CharmHealth**, their billing enrollment and support process has been one of the most frustrating experiences I have encountered professionally.”
NA

Nauman A.

Credentialing and Billing Specialist

“They took my money and for 3 months for a migration, then proceeded to ignore me and then eventually told me it’s not their problem that the work hasn’t gotten done.”
Verified reviewer profile picture

Dr. R.

DR

Cons

“The system was very slow for the first 3-4 months to the point where I just had to use AI to chart as I couldn't click around the EHR during visits and chart at the same time.”
HA

Hayleigh A.

Doctor

“Cost my businesses thousands in extra expenses and a huge stressor for my staff.”
CB

Celeste B.

Owner

“We knew right away that their company was not organized or equipped for creating a personalized system for us.”
CB

Celeste B.

Owner

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review25 days ago

Key features

  • Total features180
  • AI Copilot
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Analytics
  • Annotations
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Transcription
  • Bed Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Cancellation Tracking
  • Care Plan Management
  • Case Notes
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Database
  • Client Portal
  • Clinic Interoperability
  • Clinical Notes
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Confirmations/Reminders
  • Consent Forms
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer Mobile App
  • Customer Surveys
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customizable Tests
  • Data Import/Export
  • Data Security
  • Decision Support
  • Diagnostic Imaging
  • Diagnostic Reports
  • Digital Signature
  • Discharge Management
  • Document Management
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • EPCS Compliant
  • Electronic Faxes
  • Electronic Payments
  • Electronic Prior Authorization
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • Family History Tracking
  • File Sharing
  • Financial Analysis
  • Financial Management
  • For Cardiologists
  • For Dermatologists
  • For Family Medicine
  • For Group Therapy
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Obstetrics & Gynecology
  • For Orthopedics
  • For Pain Management
  • For Physical Therapy
  • For Plastic Surgery Practices
  • For Primary Care
  • For Psychiatrists
  • For Substance Abuse Therapy
  • For Urgent Care
  • For Urologists
  • Forms Management
  • Formulary Management
  • Generative AI
  • Growth Charts
  • HIPAA Compliant
  • Hardware Integration
  • Healthcare Compliance
  • Historical Reporting
  • ICD-10 Compliance
  • Image Management
  • Imaging and X-rays
  • Immunization & Allergy Tracking
  • In-Patient Management
  • Income/Expense Tracking
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Intake Management
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Lab Integration
  • Lab Order Management
  • Lab Results
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medical Coding
  • Medical History Records
  • Medication Alerts/Warnings
  • Medication Database
  • Medication History
  • Medication Management
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Monitoring Device Integration
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • Notes Management
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Intake Forms
  • Online Refills
  • Onsite Registration
  • Order Entry
  • Outcome Assessment Tools
  • Patient Communications
  • Patient Database
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Predictive Analytics
  • Prescription Cancellation
  • Prescription Management
  • Prescription Renewal
  • Pricing Data
  • Progress Notes
  • Progress Tracking
  • Queue Management
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Revenue Management
  • Role-Based Permissions
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Check-In/Check-Out
  • Self Service Portal
  • Session Notes
  • Staff Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Telemedicine Integration
  • Template Management
  • Templates
  • Therapy Notes
  • Third-Party Integration
  • Third-Party Integrations
  • To-Do List
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • kiosk
  • Total features180
  • AI Copilot
  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Analytics
  • Annotations
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Transcription
  • Bed Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Cancellation Tracking
  • Care Plan Management
  • Case Notes
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Database
  • Client Portal
  • Clinic Interoperability
  • Clinical Notes
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Confirmations/Reminders
  • Consent Forms
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer Mobile App
  • Customer Surveys
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customizable Tests
  • Data Import/Export
  • Data Security
  • Decision Support
  • Diagnostic Imaging
  • Diagnostic Reports
  • Digital Signature
  • Discharge Management
  • Document Management
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drag & Drop
  • Drug Reference Database
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • EPCS Compliant
  • Electronic Faxes
  • Electronic Payments
  • Electronic Prior Authorization
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Exercise Library
  • Facility Scheduling
  • Faculty/Staff Management
  • Family History Tracking
  • File Sharing
  • Financial Analysis
  • Financial Management
  • For Cardiologists
  • For Dermatologists
  • For Family Medicine
  • For Group Therapy
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Obstetrics & Gynecology
  • For Orthopedics
  • For Pain Management
  • For Physical Therapy
  • For Plastic Surgery Practices
  • For Primary Care
  • For Psychiatrists
  • For Substance Abuse Therapy
  • For Urgent Care
  • For Urologists
  • Forms Management
  • Formulary Management
  • Generative AI
  • Growth Charts
  • HIPAA Compliant
  • Hardware Integration
  • Healthcare Compliance
  • Historical Reporting
  • ICD-10 Compliance
  • Image Management
  • Imaging and X-rays
  • Immunization & Allergy Tracking
  • In-Patient Management
  • Income/Expense Tracking
  • Initial Assessments
  • Insurance Eligibility Verification
  • Insurance Management
  • Intake Management
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Lab Integration
  • Lab Order Management
  • Lab Results
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medical Coding
  • Medical History Records
  • Medication Alerts/Warnings
  • Medication Database
  • Medication History
  • Medication Management
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Monitoring Device Integration
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • Notes Management
  • ONC-ATCB Certified
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Intake Forms
  • Online Refills
  • Onsite Registration
  • Order Entry
  • Outcome Assessment Tools
  • Patient Communications
  • Patient Database
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Predictive Analytics
  • Prescription Cancellation
  • Prescription Management
  • Prescription Renewal
  • Pricing Data
  • Progress Notes
  • Progress Tracking
  • Queue Management
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Revenue Management
  • Role-Based Permissions
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Check-In/Check-Out
  • Self Service Portal
  • Session Notes
  • Staff Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Telemedicine Integration
  • Template Management
  • Templates
  • Therapy Notes
  • Third-Party Integration
  • Third-Party Integrations
  • To-Do List
  • Treatment Planning
  • Video Conferencing
  • Virtual Waiting Room
  • kiosk

Integrations

  • Total integrations9
  • DeepScribe
  • MatrixCare Skilled Nursing Facility
  • Peeklogic Salesforce – Jira Connector
  • QuickBooks Online Advanced
  • Salesforce Health Cloud
  • Sfax
  • Twilio
  • Zoho CRM
  • Zoom Workplace
  • Total integrations1
  • DeepScribe
  • MatrixCare Skilled Nursing Facility
  • Peeklogic Salesforce – Jira Connector
  • QuickBooks Online Advanced
  • Salesforce Health Cloud
  • Sfax
  • Twilio
  • Zoho CRM
  • Zoom Workplace