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WellSky Personal Care Pricing, Features, Reviews and Alternatives

WellSky Personal Care product overview

What is WellSky Personal Care?

WellSky Personal Care (formerly known as ClearCare) is an all-in-one online software solution for supporting the operations of healthcare agencies providing private home-based care. The system spans every area of service demand across business growth, caregiver management, care delivery and operational optimization with a number of integrated features. These include intuitive shift scheduling capabilities, built-in telephony and two-way caregiver communications, marketing tools and more. Reach more referral sources with Customer Relationship Management (CRM) for tracking community contacts and activities, along with hospital re-admission rates and conditions. A caregiver marketplace aids the hiring process with a database of local community care staff, while HR support includes applicant tracking for capturing keen candidates via website signup and integrated employment screening for running the necessary background checks.

Key benefits of using WellSky Personal Care

  • WellSky Personal Care promises a complete, modular solution providing web-based features for managing business and caregiving service deployment for home healthcare agencies of all sizes.


  • Grow agency business with CRM support for centralizing community contacts and tracking referral sources or hospital readmissions, while accessing rich marketing tools for converting online leads.


  • Manage staffing more efficiently with the caregiver marketplace for sourcing suitable local candidates, leveraging applicant tracking tools to streamline the hiring process and conduct background screening.


  • Care delivery is assisted with an online caregiver portal for remote access to core shift support tools, while safety management tracks injury claims and integrated smart telephony logs visits or voice notes.


  • Operational modules include billing, invoicing and payroll compatible with Quickbooks, plus overtime tracking, ACA compliance tools and over 30 report types with dashboard-based visualizations.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online
    Webinars
    In Person
    Documentation

    WellSky Personal Care features

    Functionality

    4.3

    /5

    248

    Total features

    14

    2 categories

    Most valued features by users

    Billing & Invoicing
    Scheduling
    Patient Records Management
    Electronic Signature
    Client Management
    GPS
    Charting
    Payroll Management

    WellSky Personal Care users reviews

    Overall Rating

    4.5

    /5

    248

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.67/10
    Rating distribution

    5

    4

    3

    2

    1

    178

    46

    9

    9

    6

    Pros
    Navigation is super easy as you move around the site. The ability to integrate home care and care management in one system is so valuable.
    We have been using Clear Care On line for about 4 years now. We love the ease of use and benefits.
    Great customer service that is there all the time and helps quickly resolve issues. Top of the line technology.
    Cons
    Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program.
    Costumer service is very bad , you have to send emails in order to communicate with them.
    Very little in the vein of negativity to say about this software.
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Love this system and it's always updating and getting better.

    Reviewed 4 years ago
    Pros

    There are too many features that I like about it. It's easy to use, easy to navigate through, easy to correct your mistakes. Positive changes are always being presented. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts.

    Cons

    If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Recruitment Review of Product

    Reviewed 3 years ago
    Pros

    I enjoy being able to have full access to my clients, caregivers, admin staff profiles in one place. Along with the billing and payroll. We are able to use multiple reports for any project and we can even generate our own personal reports and save them to use the next time.

    Cons

    I have not had any issues with this program.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Clear Care makes home care easier!

    Reviewed 25 days ago

    Overall experience has been wonderful!

    Pros

    The best feature of this software is how easy it is to see what hours need to be filled. This allows us to be more proactive and rearrange schedules in a more timely manner. It is also important to see that employees have clocked in and out and are able to electronically check tasks. This helps with accountability and keeps us in compliance with state regulations.

    Cons

    The format for reporting could be better (when transferred to excel)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

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    Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps

    Reviewed 5 years ago

    We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! Reasons:...

    Pros

    The staffing/scheduling module is awesome, but most are.

    Cons

    TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder).

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Home care review

    Reviewed 3 months ago
    Pros

    The ease of which changes and scheduling can be done within the software. New admin staff can easily learn it.

    Cons

    New feature requests often take years or go unanswered. I'd love to see a more functional ATS built into it.

    WellSky Personal Care FAQs and common questions

    Q. Who are the typical users of WellSky Personal Care?

    WellSky Personal Care has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does WellSky Personal Care support?

    WellSky Personal Care supports the following languages:
    English


    Q. Does WellSky Personal Care offer an API?

    No, WellSky Personal Care does not have an API available.


    Q. What other apps does WellSky Personal Care integrate with?

    WellSky Personal Care integrates with the following applications:
    QuickBooks Online Advanced


    Q. What level of support does WellSky Personal Care offer?

    WellSky Personal Care offers the following support options:
    Email/Help Desk, Chat, Phone Support

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