ClearCare Pricing, Features, Reviews & Comparison of Alternatives

ClearCare

All-in-one home health care platform with modular features

4.48/5 (239 reviews)

ClearCare overview

What is ClearCare?

ClearCare is an all-in-one online software solution for supporting the operations of healthcare agencies providing private home-based care. The system spans every area of service demand across business growth, caregiver management, care delivery and operational optimization with a number of integrated features. These include intuitive shift scheduling capabilities, built-in telephony and two-way caregiver communications, marketing tools and more. Reach more referral sources with Customer Relationship Management (CRM) for tracking community contacts and activities, along with hospital re-admission rates and conditions. A caregiver marketplace aids the hiring process with a database of local community care staff, while HR support includes applicant tracking for capturing keen candidates via website signup and integrated employment screening for running the necessary background checks.

In terms of staff assistance, a caregiver portal provides remote online access to key features for field support. The ability to view shift details and mobile care plans while on-the-go is joined by GPS-enabled clocking in and real time scheduling updates. Caregiver safety is covered with a safety dashboard for managing injury claims and training, before additional HR modules add tools for billing, payroll, overtime, tax credits and payment processing – all made highly visible thanks to rich custom reporting options.

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
ClearCare screenshot: Customer relationship management tools support marketing and sales efforts, reaching more referral sources and attracting businessClearCare Innovation: The Caregiver MarketplaceClearCare screenshot: Applicant tracking ensures that adequate procedure and administration is taken to hire quality, qualified candidatesClearCare screenshot: Create custom dashboards for each role of the agency, leveraging visual charts and reports to monitor key informationClearCare screenshot: With re-admission management software built-in, hospital and re-admission tracking results can be shared with staff via custom reportsClearCare screenshot: The caregiver marketplace supports the finding of caregivers with a built-in database of local, qualified peopleClearCare screenshot: The caregiver portal allows for shift updates to be administered in real time, providing online access to scheduling and GPS-enabled clock-inClearCare screenshot: Access to the online caregiver portal offers shift details and the ability to consult care plans while in the fieldClearCare screenshot: Applicant tracking system streamlines the hiring process, posting applicant links to website so caregivers can apply directly onlineClearCare Platform Overview Demo

ClearCare user reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.3
  4.6
  4.4
Melanie Upton

Love this system and it's always updating and getting better.

Used daily for 2+ years
Reviewed 2018-05-25
Review Source: Capterra

Pros
There are too many features that I like about it. It's easy to use, easy to navigate through, easy to correct your mistakes. Positive changes are always being presented. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts.

Cons
If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kelli Taylor

Recruitment Review of Product

Used daily for 2+ years
Reviewed 2019-12-13
Review Source: Capterra

Pros
I enjoy being able to have full access to my clients, caregivers, admin staff profiles in one place. Along with the billing and payroll. We are able to use multiple reports for any project and we can even generate our own personal reports and save them to use the next time.

Cons
I have not had any issues with this program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shanikwa Finley

It’s an OK software

Used daily for 6-12 months
Reviewed 2020-12-12
Review Source: Capterra

Overall my experience with this software was OK. I have more pro’s than con’s but the negatives are a pretty big deal.

Pros
Great for scheduling, billing and keeping track of employee and client information. This software has so many features. You can store contact information for everyone and it allows you to communicate via text and email through the portal.

Cons
Somewhat user friendly. The system tends to lag and crash a lot. Making changes to a caregivers schedule can be combursome.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Mary Melot

Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps

Used daily for less than 6 months
Reviewed 2017-03-10
Review Source: Software Advice

We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! Reasons: 1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one 2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit. 3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on). 4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies 5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

Pros
The staffing/scheduling module is awesome, but most are.

Cons
TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Jonathan Thommarson

Great software for client tracking!

Used daily for 2+ years
Reviewed 2018-05-29
Review Source: Capterra

Pros
We use ClearCare as the homebase for our operations. We are able to track clients, employees, billing, payroll, etc. from one piece of software. It has increased the efficiency of our office greatly.

Cons
Some of the reporting features could use some tweaking , but the ClearCare team is already working on new ways to report and build custom reports. There are times when autofill data doesn't populate correctly, but it is probably a limitation of the way the data is sourced so it is not a huge deal.

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ClearCare pricing

Pricing options
Subscription
View Pricing Plans

Base rate is determined by the total number of active clients per month, with a number of packages available across Startup, Base, Platform and Franchise. Contact ClearCare for full details and a quote.

ClearCare features

Billing & Invoicing
Charting

API (135 other apps)
Activity Dashboard (221 other apps)
Appointment Management (245 other apps)
Automatic Notifications (161 other apps)
Calendar Management (156 other apps)
Claims Management (174 other apps)
Client Portal (143 other apps)
Compliance Management (177 other apps)
Customizable Reporting (141 other apps)
Document Management (161 other apps)
HIPAA Compliance (265 other apps)
Records Management (213 other apps)
Reminders (226 other apps)
Reporting & Statistics (230 other apps)
Scheduling (130 other apps)
Self Service Portal (149 other apps)
Third Party Integration (137 other apps)
Workflow Management (160 other apps)

Videos and tutorials

Additional information for ClearCare

Key features of ClearCare

  • Schedule Optimization
  • Patient Intake
  • Scheduling
  • Medication Database
  • Electronic Signature
  • Private Duty Home Care
  • Visual charting
  • Electronic Visit Verification (EVV) telephony
  • Caregiver portal access
  • Caregiver marketplace
  • Preferred partner management
  • Built-in caregiver safety program
  • Shift scheduling tools
  • GPS-enabled tracking
  • Home care billing and payroll
  • Integrated employment screening
  • Workers comp insurance
  • Home care marketing tools
  • Caregiver applicant tracking
  • Role-based dashboard reporting
  • Electronic signature capture
  • Custom background checks
  • Shift scheduling reporting
  • Integrated payment processing
  • Hospital & re-admission tracking
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Benefits

ClearCare promises a complete, modular solution providing web-based features for managing business and caregiving service deployment for home healthcare agencies of all sizes.

Grow agency business with CRM support for centralizing community contacts and tracking referral sources or hospital readmissions, while accessing rich marketing tools for converting online leads.

Manage staffing more efficiently with the caregiver marketplace for sourcing suitable local candidates, leveraging applicant tracking tools to streamline the hiring process and conduct background screening.

Care delivery is assisted with an online caregiver portal for remote access to core shift support tools, while safety management tracks injury claims and integrated smart telephony logs visits or voice notes.

Operational modules include billing, invoicing and payroll compatible with Quickbooks, plus overtime tracking, ACA compliance tools and over 30 report types with dashboard-based visualizations.