ClearCare Features

ClearCare

All-in-one home health care platform with modular features

4.54/5 (209 reviews)

ClearCare Feature Summary

  • Schedule Optimization
  • Patient Intake
  • Scheduling
  • Medication Database
  • Electronic Signature
  • Private Duty Home Care
  • Shift scheduling reporting
  • Home care billing and payroll
  • Visual charting
  • Electronic signature capture
  • Caregiver portal access
  • Role-based dashboard reporting
  • Shift scheduling tools
  • Caregiver applicant tracking
  • GPS-enabled tracking
  • Home care marketing tools
  • Hospital & re-admission tracking
  • Preferred partner management
  • Caregiver marketplace
  • Integrated employment screening
  • Custom background checks
  • Workers comp insurance
  • Built-in caregiver safety program
  • Electronic Visit Verification (EVV) telephony
  • Integrated payment processing

Healthcare & Pharmaceuticals Feature Comparison

Most popular features of all Healthcare & Pharmaceuticals apps

Activity Dashboard (71 other apps)
Appointment Management (75 other apps)
Automated Scheduling (49 other apps)
Automatic Notifications (46 other apps)
Automatic Reminders (94 other apps)
Billing & Invoicing (87 other apps)
Calendar Management (57 other apps)
Charting (64 other apps)
Claims Management (62 other apps)
Client Portal (65 other apps)
Compliance Management (48 other apps)
Customizable Reporting (44 other apps)
Customizable Templates (46 other apps)
Document Storage (47 other apps)
Electronic Signature Capture (44 other apps)
HIPAA Compliance (116 other apps)
Health Insurance (41 other apps)
Records Management (89 other apps)
Task Scheduling (42 other apps)
Workflow Management (48 other apps)

Competitor Feature Comparison

ClearCare Feature Reviews

25 reviewers had the following to say about ClearCare's features:

Jorge Cordero

Great tool but with limitations

2016-04-11

Pros

Easy to navigate, online tool, great customer support, robust knowledge base, scheduling features,

Cons

Robust on-barding process with workflows, payroll integration, sales management, off -boarding process, improve billing process, on demand electronic signatures submission( for agreements, etc),and custom workflows

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

5/10

Recommendations to others considering ClearCare

Evaluate the software based on your business needs.

Source: Software Advice
Helpful?   Yes   No
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Stephanie Desmond

Organized our processes

2018-06-01

Organization of our notes and processes, easy calendar management

Pros

Profiles for clients and caregivers, ability to keep notes with tags for easy reporting, custom reporting options

Cons

Can be slow at times, hard to track old client/caregivers, reporting used to be limited but they just released a new version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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matt Rogers

Simi intuitive software that lacks real-time support.

2017-08-22

Scheduling and payroll management.

Pros

Automated walk through of basic functions, Integrated billing, and cloud backup.

Cons

Customer service takes up to 24 hours to reply. No smart phone application or integration. Software slows down with multiple users log in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Bob Beckham

Our experience has been phenomenal since the very beginning. ClearCare is "Clear"ly the best.

2017-07-26

Cost savings in a variety of ways. Scheduling efficiency is the number one cost savings.

Pros

The ability to integrate home care and care management in one system is so valuable.

Cons

It would be nice if the custom report function was able to provide reports in a format other than Excel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily Carter

ClearCare Review

2016-04-07

Pros

Being able to generate reports is another great function and allows me to stay up to date on a reporting and compliance basis.

Cons

I really have no complaints! We have been using this software for over 2 years and are extremely pleased with the functionality of it and with the customer support. I highly recommend this software!

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering ClearCare

I highly recommend this software! The scheduling function is excellent and easy to use as are all of the functions within the software. I love how you can put notes in the client and caregiver files. This software keeps us very organized and able to refer to notes and scheduling questions in a quick time frame.

Source: Software Advice
Helpful?   Yes   No
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Gina Murray

Director.Owner

2017-12-08

Overall good and we are hoping with improvements they will update to be in better compliance with record keeping

Pros

Communication is all recorded, easy to communicate with caregivers and clients.

Cons

The client assessments cannot be 'locked'- we have been told to save them as PDF and attach them to the client's records. There is no place to sign or date them so we have to print them, sign them then scan to save.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
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Audrey Swope

Not bad for the price

2017-09-15

Need capability of electronic daily care sheets.

Pros

Gps clock in via phone number, color coordinated scheduling, ease of access, ability to combine payroll, invoicing and scheduling all in one

Cons

GPS unverified location doesn't always work, no electronic daily care sheet for client to sign and caregiver to send via internet.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
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Michael Brown

Great Product, hard to reach customer service

2015-06-19

Pros

ClearCare has been a great care management tool for our company.

Cons

Family portal options, web based product that is easily accessible at all times

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

8/10

Recommendations to others considering ClearCare

Make sure you back up all your information prior to making the move to ClearCare, not everything will be imported over.

Source: Software Advice
Helpful?   Yes   No
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Caleb Roseme

Best In The Business

2017-02-09

They do a fantastic job of integrating additional services that help streamline and reduce the cost of processing electronic payments as well as workers comp through their WorkSafe program.

Pros

I like the fact that they developed a WorkSafe program that is designed to reduce the overall cost of workers comp for our agency.

Cons

The reports section of Clearcare is excellent but definitely, can use improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering ClearCare

Use them, they are the best. I have used 2 other companies and in my opinion, Clearcare is leading the charge.

Source: Capterra
Helpful?   Yes   No
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Jerod Evanich

No other Home Care Platform Compares

2016-12-27

This has been the number one reason why we have been able to get 100% of our caregiver unemployment claims overturned.

Pros

Forward thinking Ease of Use Cloud Based Ease of scheduling Ability to manage entire operation All contact management Treats you like family Fantastic company culture Excellent customer support Family Room Portal Continuous updates Innovatitve Continually investing in being the best platform available I could go on...

Cons

Have not had one that they have not been able to address and resolve.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ClearCare

It's a no-brainer. If you want to be competitive in your market, you don't have another option.

Source: Capterra
Helpful?   Yes   No

Response from ClearCare


Thank you Jerod! We love working with your team and seeing your growth trajectory as one of the fastest growing agencies in the land.

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Jeanette Cesaretti

Love my ClearCare online management system!

2015-02-12

Pros

I was looking for a management tool that would allow me the capability of accessing company records from any computer, tablet or smart phone for "on-the-go" field management.

Cons

1) As of now, there is no way to decipher between a husband and wife for assessments and care plans when they are being billed as one client in one household. 2) There is no way to schedule an "every other week" shift for co-caregivers.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering ClearCare

I have researched and utilized many competitors software packages. Purchase ClearCare, you will not be sorry!

Source: Software Advice
Helpful?   Yes   No
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Rachael Geiger

Nice and Easy

2014-02-10

Pros

Before working in home care, I worked in the medical field using various electronic medical record systems.

Cons

I really don't have anything negative to say about ClearCare.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering ClearCare

ClearCare is exactly what every home care agency needs.

Source: Software Advice
Helpful?   Yes   No
Read more
Kris Stewart

Excellent product for small Canadian Community Care agency

2014-10-28

Pros: -user friendly -few mouse clicks to accomplish what you need to -great tech support with emergency after hours for certain types of emergencies -tech support spans usual biz hours in all time zones -"The Family Room", a real game changer -easy to schedule -automatic notifications by program, to cg's of next day shifts -auto notification to cg's of changes to schedule -opportunity for cg's to accept or decline shift -all cg texts to and from, automatically inputted into EE e file on system -all emails inside and outside the system, sent/received to/from family, automatically put into programs e file -built in CRM -built in easy to access, reports -easy export to Quick Books -other features, like "Care Finder" are helpful -does billing, payroll AND scheduling -knowledgeable, USA based tech support who have English as a first language Cons: -no ability to put potential cg's for shifts needing filled, somewhere inside that shift box -wish tech support hours were longer and with some coverage through weekends -no add on software to manage Professional Care Manager documents -no VAC forms or insurance forms, built in -too many notifications of shift changes when large amounts of shifts are adjusted

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bob Beckham

ClearCare is your solution for home care!

2014-11-05

Pros: - easiest of 5 different scheduling software options used in the past -quick and efficient communication with clients or caregivers via email or text -amazing customer support with quick solutions -eliminates duplicate effort -eliminates billing and payroll errors -activity tagging system allows you to sort messages or notes based on topics of your choice -allows for care management billing as well if necessary for your agency Cons: -reporting feature could be a little more robust Having only one "Con" seems crazy but this system is that good.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ClearCare


Bob - thank you for your review and for being a long-time ClearCare customer. Thank you for all the great work you and the SoundOptions team does for families in the Tacoma - Washington area.

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Theresa Rush

Happy. Easy to learn. Easier friendly.

2016-06-13

Pros

User friendly, ease of use, I like the reports, ease of running reports, birthday list for CG & clients, scheduling

Cons

down time-when it goes down, it is down. you can't run reports- you can not schedule

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering ClearCare

it is user friendly, easy to use and follow. Easy to learn. Running reports are easy and helpful.

Source: Software Advice
Helpful?   Yes   No
Read more
Becky Herrick

5 Star Review

2014-11-07

I am able to oversee the compliance records with no difficulty.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Herbert

Simplicity at its best!

2015-03-12

Pros

The best part about ClearCare is accessibility. The ability to log in from any device, anywhere makes running our business much more effective. In addition to the product accessibility, we also appreciate the accessibility of ClearCare reps. If you reach out today, most of the time you get a response today. Something I love in particular!

Cons

I really wish this was a full management product and that way I could replace my need for QuickBooks and Square services.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering ClearCare

While the system is easy to use, it is important that your staff is comfortable with computers and the Internet.

Source: Software Advice
Helpful?   Yes   No
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John Gross

Clear Care Review

2013-11-19

Pros

Software is designed for managers to manage by reports.

Cons

We like the ability to transfer historical data the least. Other than that, we are very satisfied.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering ClearCare

Take your time and do your due diligence. Also, make sure you make a list of what your wants and needs are.

Source: Software Advice
Helpful?   Yes   No
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John Monaco

Clear Care has some very nice features for home care agencies

2017-04-26

Pros

Advanced billing feature helps our agency with cash flow.

Cons

Integrated calendar feature would be helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Heather Allan

ClearCare is the best choice for HomeCare

2015-12-18

We chose ClearCare because it was a web app and easily and quickly manged all core workflows we use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tegina Murray

If the features worked- it would be a great product! They do t wirk

2018-06-07

They sell it on the features - they don’t work!

Pros

Scheduling is easy to read.

Cons

No auto signature or even identification of who enters info into assessment and care plan Too many more to list

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Linda Senn

We have been using ClearCare for about 2.5 years

2015-11-16

Pros

I love the messaging feature where you can send a message to a caregiver via either text or email or both and that message and their reply gets automatically stored in their electronic file in ClearCare.

Cons

And it would be nice to have the option to count unconfirmed shifts as scheduled hours so I can see the total number of scheduled hours per week without having to manually add the unconfirmed shifts.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering ClearCare

Do live demos of several systems before you choose. There are many different features to be considered.

Source: Software Advice
Helpful?   Yes   No
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Bob Beckham

Can't miss with ClearCare!

2014-02-06

Pros

The scheduling interface is wonderful and easy to use.

Cons

The available reports could be expanded.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering ClearCare

You really can't go wrong with ClearCare. This software is wonderful for home care agencies looking to streamline operations and efficiency.

Source: Software Advice
Helpful?   Yes   No
Read more
Racquel Ricci

How ClearCare has improved our business.

2015-02-24

We chose Clearcare because we needed an integrated scheduling, billing and payroll software then found that it also enables us to track talent management and compliance for state and federal licensing regulations with our employees as well.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sean Walsh

ClearCare makes up possible

2016-04-14

We switched to ClearCare about two years ago after many attempts to find a Home Care management program that takes advantage of the possibilities created by cloud based mobile technology.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more