Coviu Pricing, Features, Reviews & Alternatives

Coviu

Simple and Secure Video Telehealth

4.86/5 (22 reviews)

Coviu overview

What is Coviu?

Coviu is Australia’s most trusted video telehealth solution, powering secure and feature-rich video consultations. In 2020, 60,000+ Coviu users offered over 3 million healthcare video consultations across the country. Our mission is to improve healthcare accessibility for all, and allow both patients and providers to discover the benefits of video consultations such as cost and time savings, reduced no-shows, improved patient satisfaction and greater flexibility.

Coviu is a web-based solution that fits seamlessly any healthcare business, large or small. Patients simply click a link and are connected to their healthcare provider in a private, online consultation room. Designed to replicate traditional brick-and-mortar clinics, Coviu’s platform facilitates in-call payments, medicare reimbursements, patient triaging, online appointment bookings, integrations with your practice management systems and more. The platform is also equipped with in-built clinical tools, tailored to your speciality. Share resources, perform clinical assessments, use artificial intelligence diagnostic tools, access on-demand interpreters and more, to optimise your video consultations and patient outcomes.

Coviu is HIPPA compliant and complete with end-to-end and peer-to-peer encryption, keeping sensitive patient data safe.
www.coviu.com

Pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Coviu screenshot: Coviu account details configurationCoviu | Video TelehealthCoviu screenshot: Coviu telehealth callCoviu screenshot: Coviu sending invitationsCoviu: The Secure Telehealth Video Software Platform

Coviu user reviews

Excellent
19

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.9
  4.9
Sharon V.

Coviu in a private speech pathology practice

Used weekly for 6-12 months
Reviewed 2021-04-08
Review Source: Capterra

Initially, I was overwhelmed with the transition from 100% face to face therapy to 100% Telehealth, so whilst Coviu is a very user friendly platform, I did have a lot of questions at the beginning about hardware and reception etc. The customer service was outstanding and continues to be so. In my opinion, it is a very 'professional' branding which sits well with the type of business I conduct. Clients have also found it easy to use, following receipt of an introductory email outlining equipment checks and what to expect when logging on.

Pros
I love how professional the screen looks during the session. It's really efficient to load up the activities I wish to use during the session so they are ready to go and be able to switch from activity to activity by clicking into the active tools - it helps to keep the session well organised. The ability to play youtube videos has enabled me to engage children with social communication issues more easily and for longer. The split screen allows me to use an activity and make notes for the student on the adjacent screen. The settings menu is very easy to use so I have turned off my camera and sound, the parent has logged into the call and I have been able to observe the child without them seeing or hearing me, until I eventually turn my camera and sound on.

Cons
I wish Coviu enabled 'green screens' and the use of different backgrounds, rather than just a 'blurring' of the background, but appreciate it may be due to the fidelity and privacy features of the platform. Green screens are enormously powerful when engaging younger clients. It would be great if when using an iPad, the same interactivity enabled on a laptop or desktop computer was possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brett P.

COVIU review

Used weekly for less than 6 months
Reviewed 2020-08-03
Review Source: Capterra

Very pleased with the product and have recommended to many of my colleagues. All of my team are now using COVIU and have positive experiences as well.

Pros
Product is simple to use and integrate with my clinical software system. No need to ask the client to download any software, simply send the link from my calendar reminder and the client can enter the meeting waiting room. Also enjoy using the whiteboard feature - very helpful.

Cons
No major concerns, although occasionally the connection was interrupted but didn't impair the meeting.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Jacky P.

Simple and Effective

Used daily for less than 6 months
Reviewed 2020-07-10
Review Source: Capterra

COVIU allowed us to maintain contact with our clients during the COVID19 lockdown and continues to be an important tool in our service delivery for clients who live a distance from the clinic or cannot tolerate the social engagement that face to face sessions require.

Pros
The end-to-end encryption and single URL link access have made choosing COVIU a real positive in my business.

Cons
Helping clients to gain internet strength to avoid freezing has been the only down-side, although that's common with all forms of Telehealth. COVIU is simple to reconnect and the chat feature often continues to work when the video is freezing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Paul T.

COVIU is great

Used weekly for less than 6 months
Reviewed 2020-06-29
Review Source: Capterra

My patients have been happy with its ease of use and its interactive components

Pros
COVIU has been such as easy platform to use - with no download requirements for the patients/clients

Cons
I haven't come across any negatives with COVUI

Response from Coviu Global


So glad to hear you are loving Coviu, Paul!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vijaya M.

Great medical software for psychology and psychiatry practices

Used daily for 6-12 months
Reviewed 2020-06-29
Review Source: Capterra

Coviu is particularly useful for my clientele. It is easy to use and relatively secure - compared to other similar software programmes

Pros
As a clinician, I find the product very easy to use. I quite like the electronic whiteboard feature. The video quality is crisp and clear.

Cons
An occasional problem occurs with connectivity but i think that is due to problems with faulty or unstable internet connections. Not sure how to access the Halaxy calendar/schedule simultaneously with Coviu to organise new appointments with clients.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Coviu pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
View Pricing Plans

Coviu is available across three pricing tiers. Pricing outlined below:

Coviu
• Starter - $25/user/month
• Professional - $45/user/month
• Clinic - $65/user/month

Coviu features

Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
E-Prescribing
Medical Billing
Scheduling

Billing & Invoicing (345 other apps)
Charting (219 other apps)
Claims Management (277 other apps)
Compliance Management (217 other apps)
Document Management (237 other apps)
HIPAA Compliant (381 other apps)
Multi-Location (215 other apps)
Patient Records Management (253 other apps)
Records Management (260 other apps)
Reminders (277 other apps)
Reporting & Statistics (302 other apps)
Self Service Portal (272 other apps)
Workflow Management (217 other apps)

Videos and tutorials

Additional information for Coviu

Benefits

- Private and Secure
- Works on Any Device
- Proudly Australian
- Easy for Patients
- Amazing Support
- Keep Your Staff Safe