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ICANotes vs My Clients Plus Comparison

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Overview

ICANotes is the most clinically robust behavioral health EHR software for clinicians in both inpatient and inpatient settings.

My Clients Plus is a practice management and EHR solution for mental health providers and practices with therapy notes, electronic...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

46

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

24.95

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

49

18

13

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
78%
would recommend this app

5

4

3

2

1

155

14

6

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

My training experience with our rep has been so helpful and supportive. I will recommend ICANote any time.

LI

LENA I.

I can highly recommend Icanotes due to ease of use, ease of customization and superior and responsive customer service.

PG

Phil G.

Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.

GR

Gustavo R.

Pros

I have had a wonderful experience with My Clients Plus and I have been using it for over 3 years now and continue to recommend it to fellow therapists.

KL

Kelli L.

Nothing is too great or too small to deal with. The company has available, knowledgeable, friendly and helpful employees who go above and beyond any other software vendor I've ever worked with.

Matt C.

Nice people at customer service. If you secretly wanted to be a bookeeper/biller - and enjoy spending time trying to figure out software, you'll love this.

MS

Maria S.

Cons

They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.

MB

Melissia B.

I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.

DD

Deborah D.

I asked for that with this product but was denied, I should have recognized that as a red flag.

DH

Diane H.

Cons

Occasionally, I will enter the pay now in error, or make an error between therapists. I am not always able to go back into the system and remove the transaction, after the fact.

PB

PATRICIA B.

I had initially experienced frustration with the service, but due to my accidentally signing with another service, thinking it was this service.

AH

Amalia H.

Nothing, maybe adapting to changes, but there are always options and lots of warning before any changes occur.

JS

Jackie S.

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features62
  • API
  • Access Controls/Permissions
  • Accounting
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Assessment Notes
  • Attendance Management
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Batch Processing
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Care Plan Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Code & Charge Entry
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Conferencing
  • Confirmation/Reminders
  • Content Library
  • Credit Card Management
  • Credit Card Processing
  • Custom Development
  • Customer Database
  • Customizable Forms
  • Customizable Templates
  • Data Extraction
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Faculty/Staff Management
  • File Management
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Goal Setting / Tracking
  • Group Notes
  • HIPAA Compliant
  • Healthcare Compliance
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Management
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Labeling
  • Medical Billing
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Scheduling
  • Practice Management
  • Productivity Analysis
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Purchasing & Receiving
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • SOAP notes
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Self-Enrollment
  • Single Provider Practice
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • To-Do List
  • Transaction History
  • Treatment Planning
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Video Consultations
  • Wait List Management
  • Workflow Management
  • Total features93
  • API
  • Access Controls/Permissions
  • Accounting
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Assessment Notes
  • Attendance Management
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Batch Processing
  • Bill Payment
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Care Plan Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Code & Charge Entry
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Conferencing
  • Confirmation/Reminders
  • Content Library
  • Credit Card Management
  • Credit Card Processing
  • Custom Development
  • Customer Database
  • Customizable Forms
  • Customizable Templates
  • Data Extraction
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Faculty/Staff Management
  • File Management
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Goal Setting / Tracking
  • Group Notes
  • HIPAA Compliant
  • Healthcare Compliance
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Management
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Labeling
  • Medical Billing
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • No-Show Tracking
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Scheduling
  • Practice Management
  • Productivity Analysis
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Purchasing & Receiving
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • SOAP notes
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Self-Enrollment
  • Single Provider Practice
  • Status Tracking
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • To-Do List
  • Transaction History
  • Treatment Planning
  • Two-Way Audio & Video
  • User Management
  • Video Conferencing
  • Video Consultations
  • Wait List Management
  • Workflow Management

Integrations

  • Total integrations3
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne
  • Total integrationsN/A
  • AdvancedMD for Mental Health
  • BirdEye
  • Cerner PowerChart
  • Curogram
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Kareo
  • Luma Health
  • Microsoft Outlook
  • NextGen Healthcare
  • OneMD
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Stripe
  • Xero
  • athenaCollector
  • athenaOne

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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My Clients Plus logo

My Clients Plus

All -in-one package

Reviewed 3 years ago

I had ICAnotes for my records and Ability for billing and it was very hard to put those two systems together. The one thing I loved about ICAnotes was that clicking on a word would create a complete sentence so the finished notes were in narrative form, not just checkmarks. Losing that is an annoying but small price for the simplicity of My Clients Plus .

Pros

My Clients Plus has let me manage all of my record-keeping in one system. I especially like the billing program, which is very easy to use and notifies me if I have neglected a section. The EOB/ERAs are also easy to find and understand. The staff is helpful once you get hold of them.

Cons

I found the website not particularly clear or intuitive at first, so it was frustrating to complete all the initial steps and detailed input. There are more drop-down tabs than necessary; some of the links could be directly in the menus instead of requiring extra clicks. I personally would rather have a crowded task bar than one that requires me to hunt around for the link. Also, the customer service number and assistance could be more accessible. Once you reach someone, however, they are very helpful.