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ICANotes vs Carepatron Comparison (2026)

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EHRYourWay

4.9

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Good recommendations?

ICANotes

Carepatron

Overview

With an intuitive, chart-centric workflow, ICANotes is the only fully configured EMR software for behavioral health, therapy, psychiatry, and addiction treatment. Our robust behavioral health content engine and customizable menu-driven templates reduce the time you spend documenting patient care

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.1

130

Value for money

Ease of use

Features

Customer support

65%

would recommend this app

4.4

860

487

280

Value for money

Ease of use

Features

Customer support

73%

would recommend this app

Pros

“What I liked least was that I could not customize prefilled notes based on only my line of business.”

Latasha B.

Clinical Director

“It's simple to document patient information, send out digital prescriptions, and verify the patients' medication pickups.”

Shakeeb H.

Owner and Provider

“The only thing I like about it is that is geared toward mental health; you can create templates that help note writing easy”

Shahla G.

Licensed Psychologist

Pros

“We rely heavily on our ability to alert our clinicians when clients have provided high-risk responses to an assessment or questionnaire, and need full access to all client data to properly facilitate program evaluation and outcomes reporting. ”

Nicole B.

Senior Director of Operations

“the Ux/Ui of generating the invoice auto texts and view of the financial dashboard could be improved in details, like being able to switch between monthly incomes rather than having only generic monthly totals showing.”

leopold t.

therapist

“Show us an audit of when you send reminders to our clients, allow them to control their reminders, and let them see their open invoices on a tab.”

Alison E.

Executive Director

Cons

“Ever since the “upgrade “ to Plus, the prescription service is a headache , such that on several occasions, the patients medications have not been listed because they have been automatically “discontinued “ leading to , at least on two occasions, medication errors.”

Charles M.

Nurse Practitioner, Psychiatry

“When records are loading in an account, and I am unable to proceed until the records are completed.”

Linda C.

Administration

“The inability to change or add information to the report system.”

Chris D.

Clinical Director

Cons

“For example, goals do not automatically carry over into SOAP notes, which means I have to re-enter or manually reference them each session. When creating intake forms, if I input the child’s name, the signature section defaults to the child rather than the parent, which can be confusing and requires extra steps to correct.”

Ruby C.

Occupational Therapist Owner

“there is no capacity to change the default setting of appointments to "unconfirmed" (because of the nature of the centre and our way of booking) which means it has to be done manually every day and that's a hassle.”

Jo C.

Practice Manager

“I wish it had more customization in the workflows (reminder if client hasn't had a session in a certain amount of time) and it's missing some things I see as essential, like proper waiting rooms.”

Rae F.

Founder and Practitioner