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Insta vs Benchmark Solutions Practice Management Comparison (2026)

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Benchmark Solutions Practice Management logo

Benchmark Solutions Practice Management

Overview

Insta is a cloud-based hospital management software that offers tools for digitizing and automating workflows, streamlining operations, enhancing patient engagement, and managing patient health records. The platform can be used by speciality clinics, medical centers, day care centers, and hospitals.

Streamline administrative tasks with Benchmark PM–a customizable, integrated practice management solution with seamless scheduling, billing, and reporting, tailor-made for your clinical practice.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.6

34

5

4

3

2

1

11

11

6

0

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
27%
would recommend this app

4.8

134

5

4

3

2

1

119

13

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

“The software has basic functionality for clinic operations and billing management; however, the overall user experience and support services need significant improvement. While the platform has potential, the operational challenges outweigh the benefits for us currently.”
RT

Roshni T.

Head of Finance

Pros

“Our staff can easily see what is owed and what the client has paid. When working with clients regarding their balances- you can easily see payments, write-offs and be able to answer their questions.”
RN

Ruth N.

Clinic Director

“The support team ([SENSITIVE CONTENT HIDDEN]) deliver friendly, timely, and well tailored customer service. When we announced to our accounting team that we were transitioning back to Benchmark, they cheered.”
RN

Ruth N.

Clinic Director

“Insurance cards when expired should not vanish either.”
JU

Jodie U.

Practice Manager

Cons

“Communication from the support team is inconsistent, and there appears to be very limited urgency in addressing client concerns.”
RT

Roshni T.

Head of Finance

Cons

“Do not like that it can only go PM screen to Clinical and not the other way too.”
JU

Jodie U.

Practice Manager

“Transition was difficult because the trainer (applications person) was not a health care worker.”
AA

Ajaykumar A.

Physician

“We waste a lot of time on this every month end to get back in balance.”
DB

David B.

Systems Administrator

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features91
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Bed Management
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Claims Settlement
  • Client Portal
  • Clinic Interoperability
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discharge Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drug Reference Database
  • E-Prescribing
  • EDI
  • EMR/EHR
  • EPCS Compliant
  • Electronic Claims
  • Electronic Payments
  • Electronic Prior Authorization
  • Electronic Signature
  • Email Reminders
  • Employee Management
  • Facility Scheduling
  • For Anesthesiologists
  • For Cardiologists
  • For Family Medicine
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Neurologists
  • For Obstetrics & Gynecology
  • For Orthopedics
  • For Pain Management
  • For Podiatrists
  • For Primary Care
  • For Psychiatrists
  • For Substance Abuse Therapy
  • For Urgent Care
  • For Urologists
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • In-Patient Management
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Lab Information Management
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Multi-Physician
  • No-Show Tracking
  • Order Entry
  • Out-Patient Management
  • Paper-Based Claims
  • Patient Communications
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Pharmacy
  • Physician Management
  • Physician Scheduling
  • Policy Management
  • Practice Management
  • Prescription Cancellation
  • Prescription Renewal
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Waiting Time Tracking
  • Web-based Deployment
  • Workflow Automation
  • Workflow Management
  • Total features76
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Bed Management
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Claims Settlement
  • Client Portal
  • Clinic Interoperability
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discharge Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drug Reference Database
  • E-Prescribing
  • EDI
  • EMR/EHR
  • EPCS Compliant
  • Electronic Claims
  • Electronic Payments
  • Electronic Prior Authorization
  • Electronic Signature
  • Email Reminders
  • Employee Management
  • Facility Scheduling
  • For Anesthesiologists
  • For Cardiologists
  • For Family Medicine
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Neurologists
  • For Obstetrics & Gynecology
  • For Orthopedics
  • For Pain Management
  • For Podiatrists
  • For Primary Care
  • For Psychiatrists
  • For Substance Abuse Therapy
  • For Urgent Care
  • For Urologists
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • In-Patient Management
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Lab Information Management
  • Medical Billing
  • Medication Alerts/Warnings
  • Medication History
  • Medication Management
  • Mobile Access
  • Mobile App
  • Multi-Location
  • Multi-Physician
  • No-Show Tracking
  • Order Entry
  • Out-Patient Management
  • Paper-Based Claims
  • Patient Communications
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Pharmacy
  • Physician Management
  • Physician Scheduling
  • Policy Management
  • Practice Management
  • Prescription Cancellation
  • Prescription Renewal
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Remittance Advice
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Waiting Time Tracking
  • Web-based Deployment
  • Workflow Automation
  • Workflow Management

Integrations

  • Total integrationsN/A
    • Total integrationsN/A

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