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Insta vs Carepatron Comparison (2026)

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Carepatron logo

Carepatron

Overview

Insta is a cloud-based hospital management software that offers tools for digitizing and automating workflows, streamlining operations, enhancing patient engagement, and managing patient health records. The platform can be used by speciality clinics, medical centers, day care centers, and hospitals.

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

23

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.6

34

5

4

3

2

1

11

11

6

0

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
27%
would recommend this app

4.4

860

5

4

3

2

1

487

280

73

10

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
73%
would recommend this app

Pros

“The software has basic functionality for clinic operations and billing management; however, the overall user experience and support services need significant improvement. While the platform has potential, the operational challenges outweigh the benefits for us currently.”
RT

Roshni T.

Head of Finance

Pros

“I am impressed with the way Carepatron are continually looking to improve the product and the customer support team are excellent and seek to address queries and fix bugs and issues in a timely manner with clear communication at every turn.”
AH

Andre H.

Osteopath

“We rely heavily on our ability to alert our clinicians when clients have provided high-risk responses to an assessment or questionnaire, and need full access to all client data to properly facilitate program evaluation and outcomes reporting. ”
NB

Nicole B.

Senior Director of Operations

“the Ux/Ui of generating the invoice auto texts and view of the financial dashboard could be improved in details, like being able to switch between monthly incomes rather than having only generic monthly totals showing.”
lt

leopold t.

therapist

Cons

“Communication from the support team is inconsistent, and there appears to be very limited urgency in addressing client concerns.”
RT

Roshni T.

Head of Finance

Cons

“For example, goals do not automatically carry over into SOAP notes, which means I have to re-enter or manually reference them each session. When creating intake forms, if I input the child’s name, the signature section defaults to the child rather than the parent, which can be confusing and requires extra steps to correct.”
RC

Ruby C.

Occupational Therapist Owner

“That you can’t seem to make basic updates like allowing the virtual visits to have closed caption to all for people with disabilities to use it.”
KR

Kari R.

Owner and provider

“there is no capacity to change the default setting of appointments to "unconfirmed" (because of the nature of the centre and our way of booking) which means it has to be done manually every day and that's a hassle.”
JC

Jo C.

Practice Manager

  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features91
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Bed Management
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Care Plan Management
  • Case Management
  • Case Notes
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Claims Settlement
  • Client Management
  • Client Portal
  • Clinic Interoperability
  • Clinical Care
  • Clinical Notes
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Confirmations/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Decision Support
  • Discharge Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Prior Authorization
  • Electronic Signature
  • Email Reminders
  • Event Scheduling
  • Event/Activities Planning
  • Facility Scheduling
  • Faculty/Staff Management
  • For Anesthesiologists
  • For Cardiologists
  • For Chiropractors
  • For Family Medicine
  • For Healthcare
  • For Home Care Providers
  • For Long Term Care
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Neurologists
  • For Nursing Homes
  • For Obstetrics & Gynecology
  • For Occupational Therapists
  • For Pain Management
  • For Physical Therapy
  • For Podiatrists
  • For Primary Care
  • For Psychiatrists
  • For Substance Abuse Therapy
  • For Urgent Care
  • For Urologists
  • Forms Management
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • Home Health Care Management
  • In-Patient Management
  • Incident Management
  • Initial Assessments
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Lab Information Management
  • Live Chat
  • Meal/Nutrition Management
  • Medical Billing
  • Medical History Records
  • Medication History
  • Medication Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • Onboarding
  • Online Booking
  • Online Payments
  • Order Entry
  • Out-Patient Management
  • Paper-Based Claims
  • Patient Communications
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Pharmacy
  • Physician Management
  • Physician Scheduling
  • Point of Care System
  • Policy Management
  • Practice Management
  • Prescription Renewal
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real-Time Notifications
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Registration Management
  • Rehabilitation Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Revenue Management
  • Role-Based Permissions
  • SMS Messaging
  • SMS Reminders
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • User Management
  • Video Conferencing
  • Waiting Time Tracking
  • Web-based Deployment
  • Workflow Automation
  • Workflow Management
  • Total features118
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Bed Management
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Care Plan Management
  • Case Management
  • Case Notes
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Claims Settlement
  • Client Management
  • Client Portal
  • Clinic Interoperability
  • Clinical Care
  • Clinical Notes
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Confirmations/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Decision Support
  • Discharge Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Drug Reference Database
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Prior Authorization
  • Electronic Signature
  • Email Reminders
  • Event Scheduling
  • Event/Activities Planning
  • Facility Scheduling
  • Faculty/Staff Management
  • For Anesthesiologists
  • For Cardiologists
  • For Chiropractors
  • For Family Medicine
  • For Healthcare
  • For Home Care Providers
  • For Long Term Care
  • For Medical Purposes
  • For Mental/Behavioral Health
  • For Neurologists
  • For Nursing Homes
  • For Obstetrics & Gynecology
  • For Occupational Therapists
  • For Pain Management
  • For Physical Therapy
  • For Podiatrists
  • For Primary Care
  • For Psychiatrists
  • For Substance Abuse Therapy
  • For Urgent Care
  • For Urologists
  • Forms Management
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Healthcare Compliance
  • Historical Reporting
  • Home Health Care Management
  • In-Patient Management
  • Incident Management
  • Initial Assessments
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Lab Information Management
  • Live Chat
  • Meal/Nutrition Management
  • Medical Billing
  • Medical History Records
  • Medication History
  • Medication Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • Onboarding
  • Online Booking
  • Online Payments
  • Order Entry
  • Out-Patient Management
  • Paper-Based Claims
  • Patient Communications
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Pharmacy
  • Physician Management
  • Physician Scheduling
  • Point of Care System
  • Policy Management
  • Practice Management
  • Prescription Renewal
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real-Time Notifications
  • Real-Time Reporting
  • Records Management
  • Recurring Appointments
  • Registration Management
  • Rehabilitation Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Revenue Management
  • Role-Based Permissions
  • SMS Messaging
  • SMS Reminders
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • User Management
  • Video Conferencing
  • Waiting Time Tracking
  • Web-based Deployment
  • Workflow Automation
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Doxy.me
  • FreshBooks
  • Google Calendar
  • Microsoft Outlook
  • QuickBooks Online
  • Sage Accounting
  • Stripe
  • Wave
  • Xero
  • Zoom Phone
  • Zoom Workplace
  • Total integrations11
  • Doxy.me
  • FreshBooks
  • Google Calendar
  • Microsoft Outlook
  • QuickBooks Online
  • Sage Accounting
  • Stripe
  • Wave
  • Xero
  • Zoom Phone
  • Zoom Workplace