Intergy Reviews

Wonderful EMR and PM; once you know how to make her do what she can do, it's GREAT! User friendly training video's that give overview functionality of system to a new user; more in depth use is necessary to maximize the system features; software constantly updating and growing with user suggestions to improve.

Dont have enough training video's that explain the practical application of the software and what functions can be utilized. Customer Support training is limited and Customer Service department will only answer specific questions when asked by the client; very challenging to know how all of the functions and features may be applied to the daily use at the practice.

The ability to be able to use this software for all aspects of medical practice. electronic medical records, scheduling, claims scrubbing, claims submission. You don't need any other software with this to run your practice smoothly. You can learn this hands on. I was able to use this with very little training. It is hands on learn as you go.

Sometimes you run into bugs and the program shuts down, however this could be a network issue and not software.

I used to like their customer support. I'm very unhappy with that now considering recent changes they have made. I have been at this practice for 26 years, and have stayed with them through all different entities. The recent changes they have made to their customer support has really compromised their company. Also, it seems like every time they get a good group of people to support your practice, they end up getting fired. I cannot stress how much their customer service has been compromised recently

I did not have many complaints about the software, it is definitely they customer support and service that has been severely compromised within the past 6 months.

Hi Pam, thank you for your review, and for bringing your concerns to our attention. Providing quality support to our clients is a top priority for Greenway. We aim for the best support outcomes and fastest resolution to issues. A representative will be reaching out to you to discuss your concerns in greater detail. Thank you for your business over the years. We look forward to connecting soon.

Intergy allows our practice to keep updated information on our patients, keep our doctors organized and to provide the best experience all around.

Using the same version of Intergy for two separate entities at my office can get a bit confusing and the ability to modify colors of the background could help ease this as well as offer a fresh look to screens we spend so much time in every day.

I love the fact when I am using this software, as I am looking at the insurance screen, I can see a copy of the insurance cards also. This makes it very handy when reviewing claims and speaking with a patient about insurance information!

I dislike the fact as I am looking at the charges screen, when I click on a line item it does not give me all the information I need. I need to look at the view/edit screen.

Intergy is a good product but to have it be "robust" you also need to purchase the Practice Analytic (PA) software package with it in order to perform data analytics. PA is an excellent package that Greenway should incorporate into their other EMR systems.

Intergy is not a very user friendly product as you have to perform multiple clicks in order to either get to where you want to go or need to do - Keep It Simple.

The practice analytics is easy to use The new EHR is a great improvement The Rx system is easy to navigate

We would like to see more interfacing capabilities. We would like to see interfacing easier to implement and less costly We would like to see more video training that we can access when needed. Would like the patient portal to be easier to use

Assurance of little to no downtime Years worth of upgrades ensure high value workflows Customer support is incredible

Slower to offer cutting edge features than competitors, at times

Training and initializing the software was simple and straight forward. Permits our practice to adjust assignments throughout the 5 site practice to address incoming digital faxes, archives in the chart. Permits HIPAA compliant transmission of records to legal entities.

Has intermittent periods of down periods but are generally resolved quickly once we notify the UpDox team.

This product can be extremely powerful if you use it correctly. It has the ability to do so many things such as importing and exporting data, professional appearance in notes, etc. It can also be built to each individuals users. This product can definitely help you become paperless if that is the goal.

Searching for ICD 10 codes can be a little bit more complex.

I like the way patient information screen is set up and insurance information and entry.

The ERA is very hard to read. They layout should resemble and insurance eob more. Posting exceptions can be very time consuming and is user friendly. I think the whole download procedure of era's is confusing. We should be able to pick and choose what we download and when. We should also be able to retrieve a pdf of a deleted payment if we need to and the system doesn't allow it. I find Intergy cumbersome to use with a lot repetitive steps. it is also very unforgiving. For example when doing a patient refund check. If for some reason that check has to be voided or was lost, there is no way to delete/ void the refund and issue another one or put the money back on the account. The work around is to enter a dummy payment and issue a new refund.

The customization for the software is intuitive when changes are needed to be made. The favorites for diagnosis for providers are a nice feature as that guides them to selecting good ICD-10 codes. Customization on the back end is easy to utilize as well. The GUI provides most of the information at a glance.

Reports are not easily exportable to an Excel Spreadsheet which is disappointing and why i ranked as n 8.

Ease of functions and help features are easy to follow. So many of the functions are almost self-explanatory.

Don't have any--.We have been most fortunate with input issues from the beginning. Only con is that we can't integrate information to other facilities--no that is not far away.

Once learned it is easy to use, something new is always a bit difficult, but support is always there to help with any questions you might have and walk you through step by step

That it is not cloud based. Most of the time I don't really need to print something but because I can't download it to my work station it must be printed. Cloud based would be so much more cost effective and efficient for me.

The ease of navigating the system is a huge advantage because our time is valuable as everyone knows.

I would like pulling reports to be more simple.

Has and easy flow thru with all the necessities. Love all the reports available. Templating of schedules is an ease.

There seems to be a good bit of clicking from screen to screen. But after use it becomes a part of it and you dont really notice it.

It is a very robust system that allows the end user to tailor it to meet their needs.

The behavioral health aspect could use some more tweaks to make it more user friendly for therapists to document in.

The practice management for greenway is very easy to use. Most users can learn their day to day tasks within a few hours of training.

The system lacks integration with other systems that could make our life easier. Insurance verification is also not what we need.

We have used Intergy for many years and have found it to be a very easy system to use that has great consumer support.

The product is somewhat expensive, however you do get all of the services you need when utilizing the software.

Interface for biller is cool easy to step a new practice

Sometime you face a little issue during the practice report pulling rest everything is working fine

It's easy to use and it's not difficult to create and customize your own forms.

Not being able to pause what you are doing if interupted.

Everything is easily customized, customer support is very friendly and very helpful making sure the problem is fixed.

No cons were added to this review

No pros were added to this review

No cons were added to this review

I don't work in the application so I do not know. My role is infrastructure.

Performance. Our environment is large with almost 800 concurrent sessions and Greenway has been struggling for years to make this software perform. The docs are not happy.

Hi, Paul. Thank you for taking the time to write a review and bring your concerns to our attention. Intergy is typically commended and has been recognized for its powerful performance, ease-of-use, and ability to meet the needs of providers and practices. As such, we are saddened to read that our Intergy solution is falling short of meeting the needs for your providers. We have escalated this review internally and you can expect to hear from a Greenway representative who will be connecting with you regarding your concerns. Please know that Greenway is committed to working with your practice to ensure your success.

I use intergy daily and I have never had any issues with it in the 6+ months of use. All is easy to navigate and there are no lags of any sort. The color scheme is pleasing to the eye as well.

None, I have yet to have any issues with this software.