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Optima
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A proven therapy solution built for post-acute rehab
Table of Contents
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Optima - 2026 Pricing, Features, Reviews & Alternatives
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Optima overview
What is Optima?
Optima (formerly Net Health Therapy for Skilled Nursing and Senior Living) is an EHR solution that enables healthcare providers to enhance patient experiences while streamlining daily operations. The therapy software offers built-in tools to efficiently manage documentations, revenue cycle management, and clinical content, cutting down on time-consuming administrative work. By simplifying the process, providers can focus on delivering patient care and improve outcomes across the board.
Starting price
Alternatives
with better value for money
Pros & Cons
Documentation
Stability
Optima’s user interface
Optima pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.0
Ease of use
4.1
Customer support
4.2
Reviews sentiment
What do users say about Optima?
Users say Optima offers helpful customer support, with knowledgeable staff and responsive assistance, especially for industry updates and training. They find it easy to train new staff and appreciate ongoing education, though some mention inconsistent support quality and slow response times, particularly after company changes. They report frequent webinars and guidance for regulatory changes, but note gaps in training and expertise among support staff.
Reviewers indicate Optima streamlines therapy documentation and scheduling, making clinical workflows efficient for therapists and directors. They think the software is comprehensive and user-friendly, but some experience glitches, slow loading, and occasional server drops, which disrupt documentation and therapy sessions.
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Who uses Optima?
Based on 64 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
- Not enough reviewsOptima's features
Features rating:
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Optima customer support
What do users say about Optima customer support?
Customer support rating:
We analyzed 24 verified user reviews to identify positive and negative aspects of Optima customer support.
Widely noted by reviewers, Optima's customer support is prompt, knowledgeable, and consistently helpful when resolving issues.
A minority of users report slow response times, inconsistent answers, and difficulty reaching knowledgeable support staff.
Support options
Training options
To see what individual users say about Optima's customer support, check out the review snippets below.
“Huge variety of reports, terrific customer support and Optima keeps up with all regulatory changes offering additional training and support.”
Anne H.
Administrator
“With Optima, I have always been able to get prompt customer service.”
Scott J.
Ex. Director of Compliance and Reimbursement
“Ever since the company was purchased by Net Health, when I call support most times it keeps ringing, and then a message comes on that there is no one to take your call and the call hangs up. When you email the support team the emails don't get a response for weeks.”
Katie F.
Admin
Optima FAQs
Optima has the following typical customers:
Freelancers, Large Enterprises, Small Business
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Q. What languages does Optima support?
Optima supports the following languages:
English
Q. Does Optima offer an API?
No, Optima does not have an API available.
Q. What level of support does Optima offer?
Optima offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support