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Eldermark Logo

Eldermark

4.4
(21)

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Software Built for the Business of Senior Living

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Eldermark Pricing, Features, Reviews and Alternatives

Eldermark FAQs

Q. What type of pricing plans does Eldermark offer?

Eldermark has the following pricing plans:
Starting from: $1.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Eldermark?

Eldermark has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Eldermark support?

Eldermark supports the following languages:
English


Q. Does Eldermark offer an API?

No, Eldermark does not have an API available.


Q. What level of support does Eldermark offer?

Eldermark offers the following support options:
24/7 (Live rep), Chat, Phone Support

Eldermark product overview

Price starts from

1

Per month

What is Eldermark?

Eldermark’s software suite, designed specifically for senior living, centralizes key functions like EHR, EMAR, resident engagement, marketing, and billing into one cohesive platform. This integration enables swift, data-driven decision-making, leading to increased revenue, improved care, streamlined work, and more meaningful outcomes for residents.

Key benefits of using Eldermark

Generate an additional $1,263 in revenue per resident each month

Save 56 hours of admin time every month

Increase move-in rates by 20%

Receive 95% of all resident payments in a single batch

Spend over 85% of your time providing revenue-generating services

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Phone Support

Training options

Webinars
In Person
Documentation
Live Online

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Eldermark pricing information

Value for money

4.6

/5

21

Starting from

1

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Eldermark features

Functionality

4.1

/5

21

Total features

83

6 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
HIPAA Compliant
Alerts/Notifications
Reminders
Patient Records Management
Document Management
Scheduling

Eldermark users reviews

Overall Rating

4.4

/5

21

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.33/10
Rating distribution

5

4

3

2

1

14

3

3

1

0

Pros
I love the support model because it provides a quick resolution while the user is on the all with the support person. I feel my experience and knowledge is respected.
The support team is the best; they are always quick to respond and follow up. The overall ease of the product from a user standpoint is also great.
They are always improving on the user experience. We have been very happy with the software and are adding new modules to our company from them.
Cons
My only complaint is how it will kick us out sometimes.
You can't search a total database of residents or clientele on those whom have meds due. This is very frustrating for a number of reasons you may need that info.
You only get to see what medication are due in a current time period and once a med is passed you can't go back and see what you gave it could be dangerous if a mistake was made.

Overall rating contenders

CT
AvatarImg

Colleen T.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Product

Reviewed 2 years ago

GREAT EXPERIENCE - the support is EXCELLENT - I have had terrific luck with Eldermark and the help we have needed. I would highly recommend this product to anyone looking for a good Assisted living program. I have worked with eldermark for 8 years now and am extremely happy! Thanks for keeping this product so up to date.

Pros

This product is extremely user friendly. Once you learn your way around the program it's great to make corrections or add or subtract any information that is incorrect. There are good blocks in place so only those who have access can make pertinent changes. The product works well at the facility for the nursing staff and for the Office in the accounting area. I would highly recommend this product.

Cons

It would be terrific if you could put in notes on a resident chart that would auto pop up when you go into the chart - things you need to remember moving forward, lets say I have a resident who is getting something as a free service for just specific dates and I need to remember this. It would be perfect if we could put in the note someplace then when the record comes up, that note pops up to remember the item - One other thing, we have 14 facilities, if we could search a resident name over all the facilities instead of having to go into each facility to search it would be a time saver.

Vendor response

Hi Colleen. Thank you for your positive review - I'm glad you've had a great experience with us and were able to make the move back from PointClickCare! I've also sent your feedback around notes, pop-ups, and global searching with our product team. Thank you for your suggestions!

PT
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Patience T.

Executive Office, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Eldermark the tool we use for everything AL

Reviewed 2 years ago

Overall, its been great working with Eldermark and their team. We find more and more uses for the software everyday, but mainly use it for Marketing management and Resident Charts.

Pros

Being the person that does almost all the installation, training and follow-up tech support on the software at are corporate office, I can tell you that I have worked in every area of the software. From entering in prospects and moving in a resident to setting up new users, I have done it all. Eldermark has been a dream to work with, user-friendly for all types of employees, excellent customer service...

Cons

The only thing that we are really struggling with this, is not being able to do some kind of live or alert charting that can be accessed anywhere. With so many of our staff working at multiple locations, it would make it alot easier to be able to review any chart updates from anywhere.

Vendor response

Thank you for taking the time to leave your review, Patience! We're so glad you've had a positive experience with us, especially with our staff! We're really proud of our team and it's great to hear that we've been able to make the platform meet your needs. I'll also make sure to send your feedback on live or alert charting that can be accessed anywhere with our product team.

PW
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Patricia W.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Eldermark Clinical EHR Functionality / User Support Feedback

Reviewed 2 years ago

I have worked with Eldermark for 20 years so it has been a work in progress, building relationships, and sharing experiences. I love the support model because it provides a quick resolution while the user is on the all with the support person. I feel my experience and knowledge is respected. Eldermark and Ecumen can work together to come to a common ground on requests. I have had times where I...

Pros

The eMar is user-friendly and offers lots of options. The Assessment w/ Pts driven Level of Care has a good customizable process to capture services in a detailed manner.

Cons

It is a deficit that Service Minder is not web-based. The user interface is antiquated because of it and certain functionalities can't be used. Download documents in the lease setup which creates users to have to use a partial paper process.

AE
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Austin E.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Best EHR/Billing I've seen

Reviewed 2 years ago

I enjoy working with them, and the customer service has always been excellent

Pros

Intuitive, scalable, and accessible for all users

Cons

Remote application can be wonky sometimes, slow to connect

LO
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Laura O.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Support for a Great Product

Reviewed 2 years ago

Overall, working with Eldermark has been a great experience! Staff are knowledgeable, helpful, professional, but easy to work with.

Pros

The support team is the best; they are always quick to respond and follow up. The overall ease of the product from a user standpoint is also great. Things are straightforward. There are little glitches and unscheduled downtimes and when there is one, it is fixed or addressed quickly.

Cons

That it is not web based. Finding customizations in user set up roles can be hard to navigate.

Vendor response

Thank you for your review, Laura! It's great to hear you love our team - we do too! We believe excellence starts with our people and I'm glad that's come through in your experience with us. And we're actively working to solve your challenges. We have an initiative to modernize our portfolio of solutions which includes making the entire platform cloud/web-based. We intend to complete this in 2022 and, along the way, will periodically release newly modernized modules to our clients during the year versus all at once.

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