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NueMD Pricing, Features, Reviews and Alternatives
NueMD FAQs
NueMD product overview
What is NueMD?
NueMD is cloud-based, freeing practices from the burden of implementing, maintaining and upgrading software. Delivered over a secure Internet connection, the software operates independently of the web browser and thereby avoids many security risks that its browser-based competitors face. NueMD proudly claims over 7,000 providers representing nearly 100 specialties as customers.
Key benefits of using NueMD
NueMD is especially strong in medical billing. The product’s ease-of-use is almost universally cited as its strongest value point. This ease-of-use and a full set of features ensure you get claims filed properly and your reimbursements quickly. In fact, NueMD operates its own claims clearinghouse, which handles over 3.5 million claims each year. This allows the company to offer its clients the ability to process an unlimited number of claims.
NueMD Billing Services gives you the expertise of Certified Professional Coders and the transparency of constant communication regarding your claims statuses. Customers report recouping lost revenue and increasing their reimbursements between 5 and 10 percent within sixty days.
NueMD Electronic Health Record is ONC-ATCB Certified and offers broad and deep functionality for clinical workflows. In additional to charting, the EHR includes e-prescribing, laboratory report tracking and secure fax management.
NueMD Mobile allows you to access your practice’s clinical and financial data on-the-go.
NueMD is an affordable solution. It is priced on a monthly subscription basis. The subscription includes an unlimited number of users and no limit on the number of practice locations. Upgrades and support are also included in these subscription fees. NueMD offers a unique customer support instant messaging system, where they typically respond within 30 seconds or less.
NueMD is no longer available for purchase
Typical customers
Platforms supported
Support options
Training options
Not sure about NueMD? Compare it with a popular alternative
Starting from
149
Per month
Starting from
29
Per month
Flat Rate
NueMD pricing information
Value for money
3.9
/5
456
Starting from
149
Per month
Pricing options
Value for money contenders
NueMD features
Functionality
4.2
/5
456
Total features
53
7 categories
Most valued features by users
Functionality contenders
NueMD users reviews
Overall Rating
4.4
/5
456
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.6/10
298
105
29
10
14
Overall rating contenders
Sabrina C.
Office Admin
Health, Wellness and Fitness, 51-200 employees
Review source
Transcript
Sabrina C.: My name's Sabrina. I'm an office admin assistant, and I give NueMD four out of five stars....
Kim P.
Medical Practice,
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The ease of use makes this software perfect. It meets all of our billing/reporting needs for a five-provider medical practice. The support from NueMD has been awesome. They offer an online chat support feature, which eliminates so many "phone tag" and voicemail frustrations. The ongoing support in the EDI department for keeping the cashflow going is outstanding. I have had no problem training the staff, including my providers.
I really do not have any true complaints about the product or vendor. I do have some wishes, such that are probably practice specific for reporting or functionality things that would pertain to this practice. For instances, I would love more options for content and set up on monthly statements. But overall, I feel the product is excellent.
Kelly G.
Mental Health Care, 1-10 employees
Used daily for 1-2 years
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The system has a very clean layout. It is easy to use and you can easily transition from one task to another with minimal mouse clicks.
The customer service seems to be lacking. Especially during set up and withing the EDI department. There is a lack of communication on their end. It will take months to get it up and running and you will be paying for a service you may not be utilizing yet. We are currently in transition and adding a lot of new providers. We have been paying for the billing service without being able to use it. We...
I'm sorry to hear about this, Kelly. Thank you for taking the time to give us feedback. Please email me at jen@nuemd.com. I would love to discuss this further.
Krystal P.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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It was okay, I wish the product was easier to use because billing is great.
The claims processing and support are great
SOAP notes are difficult to process, printing records can be monotonous.
Misty C.
Used daily for 2+ years
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I love the user friendly function of the system. The billing portion ins great to use. The tickets are easy to get out. I really dont have anything else to add
The customer service is horrible. I've called and emailed many times with no response. When I first started using Nuemed they were amazing and actually cared about helping a new client. I guess because I'm a small business owner and only have four provider with them, I'm no longer a priority. When my contracts are up I will find another company.
Thank you for taking the time to leave us feedback, Misty. I'd like to sincerely apologize for our unresponsiveness. Due to technical difficulties on behalf of Capterra's website, we were not able to view to this review sooner. We would greatly appreciate an opportunity to resolve this. Please reach out to me directly at jen@nuemd.com.
Denise C.
Medical Practice,
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I like everything about NueMD. The billing software is so easy. My reimbursement rate went up to 98%. The scheduling side is great. I like the color coding for each apt size. When ever I have been stuck on anything they have helped me with live chat or on the phone and even email. I am the office manger and biller. So I do all my billing at home and sometimes real late. When I have had an issue, I would email them and the next day when I returned to work in my mail box would be the fix to my problem.
I really have nothing bad to say about them. I was a little disappointed when NueMD and Sevocity Broke up. We had did keep Sevocity as our EHR. We have not looked into NeuMD's EHR. But if it is anything like the billing and scheduling it will be wonderful. I have nothing bad to say about the customer support. They are amazing and always so friendly.
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