Just like everyone else I was very skeptical with choosing a billing software. I feel that it is an important decision especially for a growing clinic. I choose NueMd because of its ease of use and training available. They help you to set up your business information as well as answer questions along the way. There is always someone available to help in the chat or they are very prompt to return your phone call.
Training, multiple users, access anywhere with an Internet connection, fast set up and implementation.
Learning a new software.
I am a non college graduate that has no issues using this product. It is very easy to understand and effortless to use. i would recommend this to any office.
NueMD is made for ease of use. I feel the color coding for different types of transactions makes it easier to visually determine what action may be needed next. Such as; insurance updates, payments received, or is the patient ready to be scheduled. I also feel the speed buttons make it faster to negotiate around the patient file; such as: am i updating insurance info, or do i need to add an a service to what was received, or do i need to add a memo.
They only thing i find for this product that i don't like about this product is in the financials. If you see a patient many times over the years the financial page can get very long. If there was a feature that once the ticket is closed it can be downsized or fan or cascade close. Giving you the option to review later or skip over intirely.
Likelihood to recommend: 8/10
Make a list of the basic task the doctor does to complete a chart. Then ask them to show you how they perform that task. Don't be like me and take for granted that a doctor can pull up a med, and see the mg dosing, or use a simple auto correct, or upload and save a form without waiting so long it delays your intake. Perhaps choose another software that is actually designed for medical doctors.
Looks professional and has nice colors. It has caused us to become creative and design our own "work arounds", which are costly to our practice but necessary to use this software.
The software freezes constantly requiring to reload it. The pharmacy meds are listed by full name, then NDC, then mg. They list a multitude of NDC numbers that the doc has to "choose" in order to auto fill. Cannot see the mg of med because the window is so small, requiring the doc to scroll down and across to find the right med. What doctor will know the NDC no. the pharmacist will use? A mystery! Doing the shortcuts for common meds is very time consuming since a lot of meds are prescribed and you must input those individually and for each doctor separately. The software will not allow more that 10mb to be uploaded into a chart at a time, and each page takes 10 seconds to save, blocking the use of the software until the save is completed. To upload a 25 pg medical chart scanned to the patient's record requires you to separate it into 5 pages each, wait for the minute to upload before you can move on to the next batch. More than 5 minutes to compete the process before you can use the software. A killer for an office that needs to upload various forms we complete for patients. A CD with 160mb to upload? Impossible. They don't have the common auto correct for medical terminology that other softwares use, requiring time consuming corrections by hand. Any fixes take months and you have to hound the support team to do them. They have to send the requests to a tech committee to review it. They never respond to your request, especially when they cannot or will not do the fix. Now that they are merging with AdvancedMD, they won't consider a fix unless it is urgent. Wait! Our fixes were requested long before the merger, over 6 months ago! And the one task we were promised to be fulfilled within three weeks of our purchasing the product (and as a condition of purchase) is still not done, and it has been over 6 months in the waiting. You cannot see more than one page on the screen so you can review an area while writing the chart. Sadly the staff are unaware of how a busy medical practice is run, or perhaps their hands are tied because the software falls very short of being useful for a medical practice. Not a good match for busy doctors. Many more issues, but I've run out of space.
I am the Office Manager here at a pediatrics office and I absolutely love this software. The majority of my time consists of the patient billing: entering of charges, posting of payments and printing of reports. Each of these are very simple to easy to use. My ONLY complaint is that searching for a diagnosis code, then inserting into the claim is a bit cumbersome. Still haven't mastered it yet, and have been here a year. Posting claims, correcting claims, posting payments and sending statements are all a breeze. Entering of patient demographics is easy to maneuver. The patient insurance screen is so simple. I have used a number of medical software programs, and the insurance screens are by far the easiest with NueMD. As a manager, I have to print many reports both daily and monthly. The ease of printing a variety of reports with NueMD has made my job easier as well. In addition, as the key administrator for NueMD in our office, my responsibility includes the addition of new employees. Such a simple process. Likewise, adding new insurance companies is a breeze. In regards to customer service, I feel very fortunate to have the availability to email Dotty at NueMD whenever I have questions. She ROCKS!!! It is very reassuring to know that I typically will receive a very timely reply. There has been a few questions that have taken quite a long time get resolved, but these involved technical support. I am quite certain that every situation can not be resolved immediately. Additionally, we seem to have "NueMD slow" times through out the day, and that can be quite annoying, although I am unsure how the connectivity to the "the Cloud" affects NueMD? In closing, I would highly recommend NueMD. Best Practice Management software ever!!!
Hey Tami, thanks so much for the review! It's great to know that you appreciate Dotty as much as us here at NueMD!
I am no computer guru, nor do I aspire to be. That is actually the beauty of NueMD. With the technology constantly changing and updates in the medical industry constantly being made, this is the perfect software in which you don't have to worry about keeping up with those changes. I had to do re-search for a new software program for our surgical assist practice. We wanted something internet based that we did not have to worry about system updates and backup's in addition to the ease of use from anywhere. My concerns were getting our providers set up with the electronic claims submissions in a timely manner so when we moved from one system into the next it would be as seamless as possible. Cost was also a factor. The initial set up fee and monthly fee was in line with it's competitors and sometimes on the lower end. The staff at NueMD helped this set-up process to be fast and manageable. Everything that we needed for our practice was something that we had option of use. Initially we sent out all of our patient statements but realized it was just too time consuming and not cost effective. We were able to adjust our account at a later date to subscribe to this service which was a financially sound decision. I also worried that being internet based that this could be an issue with constant conectivity. There have been very few times that the system has been down in the years that we have been a client and it was back up typically within the hours. I have found this software to be a great asset to our practice. I would highly recommend it to any medical practice that is looking for great quality, great price, ease of use and ample resource options with regards to questions and concerns.
Thanks for the review Kari! We love also the manageability of our cloud based software!
Standard packages start at $149 per month, per provider. Ask about special pricing.
Running a successful medical practice and managing administrative and billing operations shouldn’t require a PhD in advanced mathematics. NueMD is a cloud-based platform that reduces the complexities involved in medical billing and streamlines back-end administrative tasks, such as patient scheduling, claims processing, and electronic health records, all while giving providers the support and resources they need to handle day-to-day medical management tasks.
NueMD differentiates itself from competing medical billing solutions by offering an exceptionally simplified system, along with plans for any budget. Medical practices that use NueMD don’t need to invest in servers or hardware, which means they can allocate a greater percentage of their resources toward patient care and sound financial management. The solution’s reporting tools give providers and managers a 360-degree view of their practices, with integrated billing services that handle insurance contracts and credentialing issues as they arise.
NueMD is a cloud-based medical billing and practice management platform that was designed to simplify the way healthcare offices are run. Practice managers who integrate NueMD into their offices are better able to take control of their patient scheduling and billing practices, and they can run reports based on every aspect of their real-time financials.
Because NueMD is cloud-based, the complete system can be accessed from any device at any time, and electronic health records are continuously updated based on the most current coding standards. Healthcare providers are able to make changes and update records at the same time they’re seeing patients, using NueMD on a laptop, tablet, or smartphone. In addition to its best-in-class medical billing software, NueMD also offers patient portals, e-Prescribing and e-Labs features, mobile charge capture forms, custom reports, and on-demand claims information.
NueMD’s practice management tools make it possible for healthcare providers to see as many as four additional patients a month, while working 23 fewer minutes each day. That kind of incremental change is made possible due to the applications’ streamlined practice management features, which generate accurate claims and reimbursement forms automatically for providers and their staff.
You can reduce the number of no-show patients at your own clinic by integrating NueMD into your workflow. The practice management module includes features for medical billing (automatically scrubbing claims against millions of claims edits) and practice scheduling. NueMD is robust enough to handle multi-physician and multi-specialty practices. The practice management module also includes features for patient registration, reimbursement management, patient statement and collections, and reports.
Customization matters in the healthcare industry, which is why NueMD has developed custom software packages for almost 100 different medical specialties. Busy practice managers can tailor NueMD’s software to their existing workflows with new patient encounter templates.
You can create clinical charts, capture charges, and start claims all from within the integrated EHR software. With NueMD, your providers can generate prescriptions for patients from inside their charts, and they can organize lists of preferred medications and preferred local pharmacies. Practices can also offer secure patient portals as a way to give patients more control over their own healthcare data. Within these portals, patients are able to schedule their own visits and review educational healthcare materials.
Complicated billing services can drag a practice down, which is why NueMD has developed a streamlined solution that’s straightforward to implement at any small and mid-size practice. Using NueMD’s medical billing software and EHR, NueMD says practices can increase revenue by an average of 5% in the first two months.
It’s possible to begin recouping outstanding claims almost as soon as you integrate NueMD’s medical billing services into your practice. With NueMD, you can access patient account information in real-time, and you can generate reports. Using the most up-to-date credentialing and contract negotiation features, student health and private medical practices can process more payments and ensure that the claims they do file are accurate from the get-go.
NueMD is changing the face of medicine by offering practice management solutions that providers can utilize from inside or outside the clinic. From their desktop computers, laptops, tablets, and smartphones, practitioners are able to view clinic schedules and patient charts. They can also update billing profiles and record patient diagnosis’s from inside their clinics.
NueMD’s mobile features are well suited for physicians who work in multiple locations or practice settings, and particularly those who frequently round at hospitals. Any changes made to a chart are transmitted the moment a practitioner hits “save,” and all data transmission and storage is HIPAA compliant.
NueMD integrates with EHR and lab companies. NueMD’s preferred EHR partner is Practice Fusion. The company has built strong alliances with a number of technology companies, including Ambir Technology, Microsoft, and Emdeon, among many others.
NueMD’s Standard package for medical practice management software starts at $149 per month, per provider. The company does not publish pricing information for its custom EHR packages.