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PetDesk
5
130
4
45
3
5
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Simplify your clinic. Strengthen your care.
Table of Contents
PetDesk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
PetDesk overview
What is PetDesk?
PetDesk transforms how your practice engages with clients by automating the administrative busywork that's draining your team while delivering the engagement and communication options clients demand. Our veterinary-specific platform connects directly to your PIMS, simplifying everything you do today from appointment booking and reminders to communicating with clients and phone calls. Unlike general healthcare solutions or disconnected point products, PetDesk delivers a complete client engagement ecosystem designed specifically for veterinary workflows that flexibly grows with your practice.
The result? Your front desk spends less time on the phone. Your clients get the convenient digital experience they expect. Your team reclaims at least a day every week. And you get to focus on what actually matters—simplifying your clinic operations, supporting your team, and ensuring exceptional care to the pets that need your clinic.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Client Support
Client Updates
Appointment Reminders
Appointment Scheduling
PetDesk’s user interface
PetDesk review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.8
Customer support
4.8
Reviews sentiment
What do users say about PetDesk?
Reviewers feel PetDesk streamlines appointment scheduling, reminders, and client messaging, saving staff time and reducing phone traffic. They find it user-friendly, appreciate the ability to access pet records, and value features like automated reminders, mass messaging, and two-way texting for efficient communication. They report improved client engagement and fewer missed appointments, with customizable options for clinics and pet owners. Some mention integration issues with practice management software and occasional glitches, wishing for expanded messaging capabilities and more customization. Users indicate customer support is responsive and helpful, though some feel pricing is high and certain features need refinement.
Select to learn more
Who uses PetDesk?
Based on 182 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
PetDesk's key features
Most critical features, based on insights from PetDesk users:
All PetDesk features
Features rating:
PetDesk alternatives
PetDesk
Starting from
249
Per month
Digitail
Starting from
289
/user
Per month
DaySmart Vet
Starting from
116
Per month
ezyVet
Starting from
260.5
/user
Per month
PetDesk pricing
Value for money rating:
Starting from
249
Per month
User opinions about PetDesk price and value
Value for money rating:
To see what individual users think of PetDesk's price and value, check out the review snippets below.
August P.
Veterinary Technician
Zoe L.
Veterinary Assistant and Office Manager
PetDesk integrations (3)
Integrations rated by users
We looked at 182 user reviews to identify which products are mentioned as PetDesk integrations and how users feel about them.
Integration rating: 5.0 (4)
Integration rating: 5.0 (3)
Integration rating: 3.5 (2)
“Because it is our PIMS and we need that every day.”
Samantha M.
Hospital Manager
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 4.0 (1)
PetDesk customer support
What do users say about PetDesk customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of PetDesk customer support.
Widely noted by reviewers, PetDesk customer support is consistently friendly, knowledgeable, and easy to reach when needed.
A large number of users highlight the promptness and effectiveness of support in resolving issues and answering questions.
Common user feedback praises ongoing check-ins and helpful representatives who make onboarding and feature adoption seamless.
Support options
Training options
To see what individual users say about PetDesk's customer support, check out the review snippets below.
“There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues.”
Candice C.
Client Care Manager
“the customer service is top notch and they are always so helpful”
Samantha M.
Hospital Manager
PetDesk FAQs
PetDesk has the following typical customers:
Small Business, Mid-size Business, Freelancers
These products have better value for money
Q. Does PetDesk support mobile devices?
PetDesk supports the following devices:
iPad, Android, iPhone
Q. What level of support does PetDesk offer?
PetDesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support, Knowledge Base
