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SMARTcare Pricing, Features, Reviews and Alternatives

SMARTcare product overview

Price starts from

99

/user

Per month

What is SMARTcare?

SMARTcare is a home healthcare software that helps organizations schedule shifts, process insurance claims, and record patient care notes within a centralized platform. Administrators can track staff clock-in, validate locations, and conduct electronic visit verification.

Key benefits of using SMARTcare

Enables business growth and improved profitability for home care providers & agencies.
Elevates patient/Caregiver engagment and satisfaction Inceasing Caregiver Retention.
Delivers workflow best practices improving cost management & outcomes
COVID-19 monitoring, screening and improved safety with point-of-care COVID-19 Toolsets

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

In Person
Documentation
Live Online
Videos
Webinars

SMARTcare pricing information

Value for money

4.9

/5

12

Starting from

99

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SMARTcare features

Functionality

4.8

/5

12

Total features

58

2 categories

Most valued features by users

HIPAA Compliant
Reporting & Statistics
Activity Dashboard
Appointment Management
Billing & Invoicing
Reminders
Scheduling
Patient Records Management

SMARTcare users reviews

Overall Rating

4.8

/5

12

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

9

3

0

0

0

Pros
They have taken all tips that I have asked for in features and are implementing them as fast as they can. Every single one of them have been so kind and responsive and I am beyond grateful for that.

LK

Lindsey K.

We have been using this software for a little over a year and love it. It is very user friendly and the SMARTcare team will do anything to help you which is great.

JD

Joirdan D.

The solution has made my business start up so easy. I get compliments on how professional and organize my new business appears due to Smart Care.

MA

Melody A.

Cons
Inability for the RNs to do assessments offline and transmit later.

CS

Christine S.

When I first started with Smartcare I was very overwhelmed and frustrated trying to learn a new system.

LK

Lindsey K.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Smartcare

Reviewed 2 years ago

Fantastic. [SENSITIVE CONTENT HIDDEN] and his team helped me set up my first VA client, we invoices on Tuesday and were paid the following Friday. 10 days to get paid by the VA unheard of. Great process, great product.

Pros

Ease of use for both admin and field. Scheduleing, payroll, billing and on boarding are all a dream

Cons

Could be better in the client set up with tasks, multilingual app would help

Vendor response

We are pleased that you are taking advantage of everything included with SMARTcare's platform for agency management and growth. We recently enhanced task management making it easy to set up tasks, manage them globally across multiple clients and assignable by client type, shift type or caregiver role. On the app. we have made tasks and reporting simple to navigate for caregivers, clients and their family members. Thank you again for your feedback and your business. We look forward to your continued success.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Renewed Appreciation

Reviewed a year ago

When I first started with Smartcare I was very overwhelmed and frustrated trying to learn a new system. I was cranky and rude to the tech support all the time and they were so helpful and always very kind and supportive. I got over my attitude and learned their system well. They have taken all tips that I have asked for in features and are implementing them as fast as they can. Every single one of them have been so kind and responsive and I am beyond grateful for that.

Pros

How easy it is to do payroll when using the integrated Deluxe system. Being able to communicate with caregivers through the app. Ease of scheduling from the app and normal safari on my phone. Communication with tech support is direct, fast, friendly and well worth every penny!

Cons

There is a lot to the software that I don't need to use because my state is not a regulated state, so I do get confused with all the different features at times. Because I'm not utilizing certain features all the time, I do get lost regularly and have to call support, but they get me in the right direction quickly.

Vendor response

It's great to see that you are using the system to engage your caregivers and process payroll with easy. The system will help your continued growth. Any time you have a question or need a tip, we are here to help, just reach out to our success team.-Josh

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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First Time Scheduling System User

Reviewed 2 years ago

Overall this has been a great organizational tool with scheduling and an easy system to train different staff members on. The employees seem to have a great experience with the app and having all the vital information they need to perform their jobs efficiently! We look forward to the new developments that SMARTcare will continue to create and utilizing them in our daily scheduling.

Pros

This product has a variety of different features and tools. I do have to say that our company doesn't even use all the features it has, that is because they have thought of so many options that SMARTcare Software would be beneficial to many companies. You can customize this system to fit your needs and that is just what we did! We worked with the SMARTcare team to develop a way for our Human Resources and Payroll systems to merge with SMARTcare to limit the manual labor between all the system and to cut down on any errors that could occur. This frees up our office staff to be able to focus on the clients and staff training! It makes scheduling easy as staff can view everything from their schedules to information on their clients right on the app.

Cons

There are very little things so far for cons that we have. We would like to see a calendar view of our clients schedule in a PDF version that we can send to clients and families so they know what caregivers to expect and at what times. Our account rep has ensured us that this is coming very soon! Its nice to know that when they receive suggestions they really do listen and try to make it happen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Team Love Homecare Review

Reviewed 2 years ago

As a whole, I am very pleased with the program and I understand that some of the changes I've suggested may not be applicable or realistic without a lot of work on their part. My staff has been very happy with the app overall and the only complaint they've had is the location issues. We will be continuing to use the program long term, and we highly recommend it to others.

Pros

I like that I can access the software via multiple venues and that it is mostly easy to use on all of them. Generally speaking, when we've reached out to SmartCares customer service with ideas on how to make the software better, they always accomodate our requests.

Cons

There are a few ideas which I've extended to the development team that have not been implemented yet, such as the ability to delete messages, changing the two week task history to the two week notes history, making the staff able to view notes that are updated in the system rather then creating a PDF which needs to be manually uploaded, the ability to see the notes when clicking on the shift as an administrator instead of just showing the paperclip on the notes, location issues, the ability to cancel a shift from the app, availablity to extend indefiently, and giving the ability to text other staff directly from the app.

Vendor response

Thank you for your feedback. We are passionate about taking our customer's feedback and turning out new functionality they requested. Some of the items suggested were already part of SMARTcare like message deleting, caregiver availability settings, and in App texting. The others we have actioned with our development team and have been added to the live application including App two-week shift note and App shift canceling. We really appreciate your suggestions and work hard to implement enhancement requests as quickly as possible to support our customers. Keep new ideas coming - that is what SMARTcare is all about. We thrive on continuing to help our customers succeed. Thank you for your feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I thank God for SMARTcare

Reviewed 2 years ago
Pros

I am so grateful for Smart Care! The solution has made my business start up so easy. I get compliments on how professional and organize my new business appears due to Smart Care. I love the fact that you can speak to the developer and he will take your recommendations or suggestions into consideration. I honestly don’t know what I would’ve done without the software.

Cons

For our company, I would have to say I the ticketing process. However when I signed up I was assigned an onboarding specialist [SENSITIVE CONTENT HIDDEN]. If I have a quick question I normally just send her a text or call her directly. I have found this to be very helpful. She normally gets back to me immediately.

Vendor response

Thank you for your feedback, we are excited to hear of the positive impact SMARTcare has had helping your business. It's our goal, our team works hard to ensure our solution is individually tailored to meet the unique needs of each of our customer partners, thank you for sharing your positive experience. Connecting with our customers is a key value of SMARTcare. We are happy to hear your account manager was able to help answer your question quickly. Our Account Managers set SMARTcare apart as your partner in the system set up and ongoing support well after go-live and also in the growth of your business helping ensure your partners leverage the SMARTcare platform to its fullest. Thank you for your review and your business. We wish you continued growth and success!

SMARTcare FAQs and common questions

Q. What type of pricing plans does SMARTcare offer?

SMARTcare has the following pricing plans:
Starting from: $99.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of SMARTcare?

SMARTcare has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does SMARTcare support?

SMARTcare supports the following languages:
English


Q. Does SMARTcare support mobile devices?

SMARTcare supports the following devices:
Android, iPad, iPhone


Q. Does SMARTcare offer an API?

Yes, SMARTcare has an API available for use.


Q. What other apps does SMARTcare integrate with?

SMARTcare integrates with the following applications:
QuickBooks Online Advanced, Google Calendar


Q. What level of support does SMARTcare offer?

SMARTcare offers the following support options:
FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

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