Tebra vs Waystar

Fusion

Carepatron

Jane

Fusion is an EMR for OT, PT, & SLP practices with features for scheduling, documentation, billing, insights, tasks, compliance, & more

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Jane is a cloud-based practice management software designed to help health and wellness practitioners manage online booking, scheduling, billing, and more.

PMHNP-BC

The customer service is friendly but they don't fix anything, and the loyalty team is impossible to reach after 2 pm even though they claim to be working.

Basic functions of password resets or unlocking accounts should be basic, entry level skills that can be fixed.   If not, then why does your customer support even exist?  

Information Technology

The customer service is exceptional.   If we do need to log a ticket, the response is always completed in a timely fashion.

Provider

The support that Tebra provides to its customers is beyond top notch, they have never waivered in exploring and networking to find an answer to a question or locating who has what is needed to solve a problem.

Tebra helps medical providers optimize clinical processes by handling administrative tasks so that doctors can focus on patient care

Tebra is popular with physician practices with 1-10 providers and medical billing companies with 1-100 providers.

Accounting

Activity Dashboard

Admissions Management

Alerts/Notifications

Appointment Management

Appointment Scheduling

Assessment Management

Before & After Pictures

Billing & Invoicing

Calendar Management

Charting

Claims Management

Claims Scrubbing

Clinical Notes

Code & Charge Entry

Coding Assistance

Communication Management

Compliance Tracking

Confirmations/Reminders

Contact Database

Customizable Dashboard

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Decision Support

Document Management

Document Storage

Drag & Drop

Dunning Management

Electronic Payments

EMR/EHR

E-Prescribing

Exercise Library

Faculty/Staff Management

For Chiropractors

For Medical Purposes

For Mental/Behavioral Health

Formulary Management

For Physical Therapy

For Podiatrists

Healthcare Compliance

HIPAA Compliant

Initial Assessments

Insurance Eligibility Verification

Insurance Management

Insurance Verification

Intake Management

Invoice History

Lab Integration

Live Chat

Medical Billing

Medication Management

Messaging

Mobile Alerts

Mobile App

Monitoring

Multi-Location

Multi-Physician

Multi-Provider Practice

No-Show Tracking

Onboarding

On Call Scheduling

One-to-One Messaging

Online Forms

Online Scheduling

Onsite Registration

Outcome Assessment Tools

Patient Engagement

Patient Flow Management

Patient Intake

Patient Management

Patient Portal

Patient Records Management

Patient Scheduling

Payment Processing

Physician Management

Physician Scheduling

Practice Management

Prescription Management

Prescription Renewal

Progress Notes

Recurring Appointments

Reminders

Remittance Advice

Remote Treatment Planning

Reporting/Analytics

Reputation Management

Rescheduling

Scheduled/Automated Reports

Scheduling

Secure Messaging

Self Check-In/Check-Out

Self Service Portal

SMS Messaging

SMS Reminders

SOAP notes

Surveys & Feedback

By industry, Tebra reviewers are most commonly professionals in medical practice (48%). The most frequent use case for Tebra cited by reviewers is electronic medical records (36% of reviewers).

Users and use cases

Reviewers indicate that Tebra offers affordable, transparent pricing with bundled features and flexible plans, which they appreciate for managing costs. However, some users report high cancellation fees, unexpected price increases, hidden costs, and billing frustrations that diminish value.

Value for money

Tebra is a medical practice management program with key features that include charting, HIPAA compliance, e-prescribing, claims management, medical billing, patient records management, and more.

Open Source

Tebra

Web-based

Windows

iPad

iPhone

Practice Fusion

eClinicalWorks

ChiroTouch

athenaOne

SimplePractice

AdvancedMD EHR

TherapyNotes, LLC

Epic

CharmHealth

Valant EHR Suite

DrChrono

AdvancedMD Billing Services

NextGen Office

WebPT

CollaborateMD

RXNT

Veradigm Practice Management

TheraNest

Basic

Unreliable medication workflows

Owner

Medications don't populate under the right diagnoses. If you want them to, then you can't send multiple prescriptions at a time.

Office Manager

The fact that medications will often not be sent to the pharmacies even though we sent in a request.

79% of reviewers feel negative about medication management. Some users report frequent issues with electronic prescribing, such as failed transmissions, inability to prescribe multiple or controlled substances efficiently, and missing pharmacy information. Reviewers indicate that medication renewals can get stuck, and the process often requires manual workarounds or repeated attempts. Some reviewers say the system’s limitations and glitches cause delays, confusion, and frustration for both staff and patients. Users think these persistent problems disrupt their workflow and make medication management cumbersome and unreliable.

Complex and confusing insurance billing

Administrator

We can't bill secondary insurance as primary payment could not be posted so loosing revenue on monthly basis.

59% of reviewers feel negative about insurance billing. Some users say setting up and managing insurance information is confusing, with unclear workflows for entering, updating, or following up on claims. Reviewers indicate that posting payments, handling secondary insurance, and resolving billing errors are time-consuming and prone to mistakes. Some reviewers report delays in insurance enrollment and difficulties in customizing billing processes to fit their practice needs. Users think these challenges make insurance billing inefficient and frustrating.

Slow and ineffective phone support

Physician

The experience of calling customer services looks like- inconsistent levels of experience, half the time like talking to a bot who barely understands the EMR at a basic level.

78% of reviewers feel negative about phone support. Some users say reaching customer service by phone often involves long hold times, unreturned calls, or difficulty getting knowledgeable assistance. Reviewers indicate that follow-up is inconsistent, and issues may remain unresolved for extended periods. Some reviewers find that after-hours support is lacking, and communication with support staff can be frustrating or unhelpful. Users think these challenges make it difficult to resolve urgent problems and impact their ability to maintain smooth operations.

Persistent software glitches

72% of reviewers feel negative about bugs and issues. Some users report frequent crashes, error messages, and system lockups that disrupt productivity. Reviewers indicate that glitches often go unresolved for long periods, with support cases being closed without proper fixes. Some reviewers say the software’s compatibility across devices is inconsistent, and troubleshooting resources are limited. Users think these ongoing technical problems create frustration, slow down daily tasks, and sometimes result in financial or operational setbacks.

Inefficient email and messaging

provider/owner

All I get from Tebra are emails talking about more products, but when I email problems and frustrations those seem to get lost in the "mail".

61% of reviewers feel negative about email communication. Some users report slow or unhelpful responses to support emails, with automated replies and long wait times being common. Reviewers indicate that case follow-ups are often incomplete or off-topic, and communication about system issues or updates is lacking. Some reviewers say the platform’s messaging functions are confusing, making it hard to track or manage messages, especially for clients with multiple family members. Users think these communication gaps hinder timely problem resolution and create additional administrative burdens.

Robust feature set

78% of reviewers feel positive about the software’s features. Reviewers indicate that the platform offers a wide range of built-in tools, such as eligibility checks, document management, and reporting, which help streamline practice operations. Some users say they benefit from having access to features that other companies charge extra for, and they appreciate the continuous addition of new functionalities. Users think the customizable options and thoughtful design of features support their workflow and improve productivity. Reviewers find that the system’s features are generally intuitive and useful for daily tasks.

Flexible remote accessibility

77% of reviewers feel positive about client access. Some users say the web-based platform allows them and their clients to access information from any device, including desktops, tablets, and smartphones, which supports remote work and on-the-go needs. Reviewers appreciate the ability to manage multiple accounts and locations easily, and they value the convenience of not needing dedicated servers. Some reviewers indicate that permissions can be tailored for different users, and they find the system’s accessibility helps keep clients informed and engaged. Users think this flexibility enhances their service delivery.

Comprehensive training resources

85% of reviewers feel positive about the training and learning curve. Some users report that the availability of extensive training videos, live webinars, and support staff makes onboarding new employees easy and efficient. Reviewers appreciate being able to revisit tutorials as needed and value the responsive support during the initial setup. Some reviewers find that the self-guided modules and live courses help them quickly become productive, while others mention that ongoing learning resources are always accessible for refreshers. Users say the training support reduces the time needed to become proficient.

Intuitive and simple navigation

Administrative Staff

My experience with Tebra was great starting with the user friendly interface, navigating across different features with the software wasn't stressful although I needed some minimal training to do so at first.

93% of reviewers feel positive about the software’s ease of use. Some users say the interface is intuitive and well-organized, allowing them to navigate quickly between screens and complete daily tasks efficiently. Reviewers appreciate that even new staff can learn the system with minimal training, and they find the platform straightforward for both experienced and first-time users. Some reviewers indicate that the user-friendly design helps reduce errors and saves time, making their workflow smoother. Users think the clear layout and easy access to information are major benefits in their daily operations.

Process Associate

I Love Tebra, as I daily download ERA's from here and post them in our software, this give easy access to day-to-day ERA's and show in categorical wise and provides reviewed and Un reviewed ERA's.

Our organization experienced ongoing workflow instability, lagging systems, unreliable reporting between EHR and billing functions, and repeated communication and support failures.

Receptionist

Try combining all patient's information to come up on screen not having to go to different tabs would speed up the process of verifying patients including insurance information.

Credentialing Executive

Occasionally, I’d like to see more customization options for reporting, especially when pulling credentialing data for payers.

office manager and biller

The reports do not run like I would like them to.   When you have to give someone a list of charges and payments for their HSA card information the patient does not understand what it says.   When I run statements...

I also love the API access as well, enabling us to extract and drill down on data and build customized reports.

Additionally, the patient record system for processing payments needs improvement to facilitate easier payment collection. Since we are already being charged for the system and other fees, I don't understand why there are additional charges for collecting payments.

At times, the instability and lack of support created major strain within a healthcare environment where continuity, efficiency, and patient trust are critical.

Nurse Practitioner

Tebra is a total package EMR to help with billing and payments and patient management for an affordable price!

Medical Administrative Assistant

I gave it 1 star down for not having a "patient intake form" alert to reflect that the forms were sent and received back - instead you have to navigate all the way to engage to find out.

ARNP

Calendar appointments are often inaccurate, and the mobile app does not sync reliably, which means appointments frequently do not appear in the app.

There isn't a way to create minor portal access for parents, so since I see whole families, parents are having to create a new email account for each child.

Wish they had more templates and forms that can be easily altered/edited to suite my business needs.

Clean design, patient portal, online scheduling, intake forms, my onboarding manager [sensitive content hidden]-

You can't sync your patient schedule to your personal schedule, and the mobile app and the web app schedules don't sync.

We also experienced significant operational strain related to platform reliability, account management, and post-transition communication.

I would rather hand write CMS 1500 forms with a quill pen and by candlelight then use your customer support.

it also enhance communication within my practice and helps keeps patient information organised.

PMHNP

I've had a few small issues with my settings and have had to submit some help tickets for technical support, but nothing major.

Authorization and Billing Specialist

Our overall experience with Tebra has been nothing but positive, from the onboarding experience to the ease of communicating with patients and receiving payments from patients and insurance companies.

Tebra vs Waystar Comparison (2026)

Tebra

Waystar

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives