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TheraNest vs TherapyNotes Comparison

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Overview

Category Leaders

TheraNest Mental Health is a practice management and therapy notes tool that allows users to keep track of health records...

Category Leaders

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

49

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

885

5

4

3

2

1

520

261

68

17

19

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.7

735

5

4

3

2

1

570

126

21

10

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

They have superb customer service. I really liked how attentive they are to your needs and are very open to making sure your issues are resolved.
In the beginning the customer service was wonderful. The look is clean and user friendly and they have great tools and tutorials.
Kudos to their writer, who is worth her weight in gold). So I can say we are extremely happy that we switched to Theranest.

Pros

Customer support is great, not a software that we will recommend to other practices that reach out to us inquiring software that is the best for their practice.
Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features.
Billing is so easy and it gives you billing at your finger tips, it is user friendly and the staff is awesome on assisting if you are not sure how to utilize all the features.

Cons

I don't like that I am unable to speak with a customer service representative when I have a problem. I don't like having to schedule an appointment when it is a quick question.
Billing feature, it's complete crap. We tried to utilize their billing feature and it has not worked.
I have been very disappointed. I bundled my services when I started private practice and the company I bundled with use Theranest so this was my only option.

Cons

I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone.
I have 2 complaints having used one of TherapyNotes competitors at my previous practice. One, I miss having an app on my phone.
One more complaint: I have been a psychologist for over 25 years.
  • Vendor responds to reviews
  • Last review19 days ago
  • Vendor responds to reviews
  • Last review23 days ago

Key features

  • Total features106
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Audit Management
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case List Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Child Welfare Management
  • Claims Adjuster Management
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Management
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Goal Setting / Tracking
  • Group Notes
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Intake Management
  • Invoice History
  • Invoice Management
  • Live Chat
  • Medical Billing
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Paper-Based Claims
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payor Management
  • Payroll Management
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Team Notes
  • Time Tracking
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management
  • Total features90
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Attendance Management
  • Audit Management
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Case List Management
  • Case Management
  • Charting
  • Chat/Messaging
  • Child Welfare Management
  • Claims Adjuster Management
  • Claims Management
  • Claims Scrubbing
  • Claims Tracking
  • Client Management
  • Client Portal
  • Co-Pay & Deductible Tracking
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Claims
  • Electronic Payments
  • Electronic Signature
  • Electronic Submission
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • File Sharing
  • For Medical Purposes
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Goal Setting / Tracking
  • Group Notes
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Initial Assessments
  • Inpatient/Residential
  • Insurance Eligibility Verification
  • Intake Management
  • Invoice History
  • Invoice Management
  • Live Chat
  • Medical Billing
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Forms
  • Paper-Based Claims
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payor Management
  • Payroll Management
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Progress Reports
  • Progress Tracking
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Referral Management
  • Referral Tracking
  • Reminders
  • Remittance Advice
  • Remote Treatment Plans
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Team Notes
  • Time Tracking
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Waiting Room
  • Voice Recognition
  • Workflow Management

Integrations

  • Total integrations3
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne
  • Total integrations3
  • Birdeye
  • Cerner PowerChart Ambulatory EHR
  • Clarity Wave
  • Curogram
  • Euclid
  • Google Calendar
  • Google Maps
  • Kareo Billing
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • ReminderCall.com
  • Review Wave
  • Stripe
  • Weave
  • Xero
  • athenaOne

User reviews that mention these apps

JB
AvatarImg

Joanne B.

Mental Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TheraNest logo

TheraNest

Very Satisfied

Reviewed a year ago

Pretty happy. I had Therapynotes before and felt that there were too many bells and whistles. Just want the basics. Some where I can put my notes, my client information, and communication all in one spot.

Pros

I like that my clients can input their information into the client portal through the intake documents.

Cons

I wish that the portal documents were easier to set up. It was very, very confusing at first.

LD
AvatarImg

Lily D.

Mental Health Care, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TherapyNotes logo

TherapyNotes

Easy to use and easy to bill

Reviewed 4 years ago

Very happy with the service. I'm especially happy with the billing. I use a billing agency but it's great to know I can look at the billing and know what the heck it all means without being a biller.

Pros

Much easier and less convoluted than Theranest. The customer service is excellent. The charting is efficient but detailed. I like that for diagnosis you are encouraged to put in a justification. The billing is built into TherapyNotes so you don't have to use an outside clearinghouse like Office Ally with Theranest. It's easy to bill.

Cons

Just like all EHR's, it takes getting used to but it is not as convoluted as Theranest in which I found myself going in circles trying to get a CMS 1500.

JK
AvatarImg

Jane K.

Mental Health Care, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

TherapyNotes logo

TherapyNotes

Great customer service

Reviewed 2 years ago

The customer service was what 100% brought me to this platform. This is not that important but a prettier interface would be nice. I'm not a fan of TheraNest but they are kind of the prettiest.

Pros

The product is relatively easy to use, pretty intuitive. I think the pricing and the merchant credit processing fees are lower than Simple Practice, which is what I was comparing this product with. I love the To-Do tab.

Cons

A template for forms would be useful to allow users to just make edits instead of having to create one if they are new to the practice.

HD
AvatarImg

Howard D.

Mental Health Care, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TherapyNotes logo

TherapyNotes

Excellent Product, could use some tweaks; Using it over 10 years

Reviewed 2 years ago

I have long enjoyed the TherapyNotes system and often recommend it. It is an ever evolving therapist oriented office support platform and I have always found it to be helpful. I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone. Superivising someone else's organization and simply paying attention to generated reports is a very different experience to running my own practice without a dedicated billing support team.

Pros

Simple, elegant, excellent User Interface; Easily Learned; Excellent ease of record entry, maintenance, and search; Internet accessibility; Marvelous Calendar system; Amazing Customer Support team.

Cons

Benefits and billing system needs to be integrated into the package; I have been unable to write notes and bill according to my own method (free form progress note without DAP/SOAP/etc format); notes are completely reliant upon connection to treatment plan in software which does not allow me to write a note in my best manner and to bill afterwards. I need a billing professional connected with my efforts...

JR
AvatarImg

Jesse R.

Mental Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TherapyNotes logo

TherapyNotes

Reliable

Reviewed 4 years ago

The software is fine. I have used Theranest 2-3 months, Simple Practice 1-2 months and TherapyNotes. Hands down without a doubt TherapyNotes is the best to use because their support is simple, fast, and efficient. You don't have to wait for some automated response or canned language they are forced to read you. Real people, real solutions, real fast. Once you try it, call or email immediately when you have a question or need help. They respond so fast or the hold times are so low, you will be instantly comfortable asking for help again and again. Would recommend.

Pros

Ease of use, options, simple customization, client portal.

Cons

Nothing yet. They do not have Telehealth (yet - it's coming!) and that is the only reason I tried the others first.

ns
AvatarImg

nancy s.

Mental Health Care, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TherapyNotes logo

TherapyNotes

Computer (and math) impaired therapist finally found practice program I love!

Reviewed 4 years ago

I have cleaned up my backlog of insurance claims, am current and sleep better at night. I am so glad to have found this program after 10 years of attempting to use others, spending hours and hours trying to figure out what I did wrong and how to correct it with them. They were time consuming instead of time saving TherapyNotes is time saving. These guys seem to have thought of pretty much everything and seem to understand what therapists need. I was able to do everything I wanted to do with the program the first day, it was extremely easy to figure out, and I am a slow learner THANKS!!

Pros

It makes sense. They have a ledger with session charge, what patient paid what patient's balance is, what insurance should pay, what it did pay, what's outstanding all laid out together in a line. I tried Simple Practice and Theranest and quickbooks and could never figure out what everyone's balances were, now it's right there. Such a time saver. Submitting and tracking insurance payments is just...

Cons

The damn blue type face! What is it with practice programs using this hard-to-read font? I have a visual limitation and it's difficult to see. Also don't like it that they won't let me take things off my "to do list" until I do them. thanks mom!

BA
AvatarImg

Beza A.

Mental Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

TherapyNotes logo

TherapyNotes

Overall Experience with TherapyNotes

Reviewed 2 years ago

I have also been impressed with the quality of the customer service with the support staff agent. The agent that assisted me one evening in particular, [SENSITIVE CONTENT HIDDEN] was knowledgeable, friendly, and prompt in resolving my issues that had stalled my work previously. Much appreciated and will highly recommend!

Pros

TherapyNotes was relatively easy to use after practicing some changes when crossing over from a different EHR (Theranest). After a month of practice, I found the documentation was relatively easy for daily progress notes and the psychosocial intake components. I particularly liked the intake section where it divides the areas of psychosocial with the specific questioner. Another plus is scheduling...

Cons

The one thing I do find problematic with Therapynotes is the treatment plan section. The document allows the clinical to enter the approximate length of treatment however it does not allow for a clinical to set a review date (of 30, 60, or 90 days). This technically means Therappnotes does not generate a reminder for a clinical to review a treatment plan and resolve, complete, and or change with a selected review date in mind. That has been a rather frustrating experience and can possibly lead to audit issues.

Vendor response

Thank you for the glowing review! Actually, you can set the treatment plan review reminders! Visit The To-Do List Settings page. The default is 90 days, but you can adjust this value for your needs. Enjoy!

SC
AvatarImg

Shannon C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

TherapyNotes logo

TherapyNotes

Poor customer service

Reviewed 9 years ago

The customer service goes downhill as soon as you indicate your desire to cancel your account. I received a curt email in response to my request for instructions on how to cancel the subscription prior to the end of my free trial. I also incurred an accidental $96 charge to my credit card for the electronic insurance claim feature that I never used, and they refused to refund, stating that it would...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

As hard as it is for us to accept, it's not always possible for us to keep everyone happy. But that won't stop us to keep on trying!